Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 2/5

Trustpilot

Towcester Farriers/faulty towers

Our move in day delayed by 3 hours even though our solicitor confirmed our purchase was completed.We paid for upgrades that have not been supplied.We have a large number of snagging issues some 30+.We had leak from water fitting in bathroom and ceiling above entrance door has been cut out to repair on going.The tv cabling is a mess and has not worked correctly for a week now,due another visit to investigate when test equipment available.The new house experience has been poor!!!!!!!!!!

Mr · 7 October 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Keep calm and carry on!

Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.

Gary · 6 October 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Mark @ Ellis Court is a super star

Mark @ Ellis Court is a super star, he is very very nice, always helps me with everything and give me a lots of brilliant advises, answer any questions that I don't know.Thank you very much for looking after me. You are the best!

Wen · 6 October 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Staff communication was…

Staff communication was lovely....especially Grace who was dealing with our process...will highly recommend charles church....

Mrs · 4 October 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Moving in was so easy sales staff were…

Moving in was so easy sales staff were great even site manager was there to assist with any issues if we had any did not have any problems all went to plan

Clive · 4 October 2022 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Site team fantastic

Site team fantastic. Darren and Steve in particular. Sales team on site changed multiple times during purchase (span 7 months) so made it very difficult to get the right information at the right time. Overall the site team saved it, and the sales manager, Chris, was great.

JDr · 3 October 2022 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

House is falling apart, bribes for positive NHBC reviews!

We have been in our 5 bed ‘Regent’ house for 20 months now. No end of issues, around 300 defects across the property, and several still remaining. It has recently come to light that there are issues with the timber frame, evident through the many out of tolerance walls, ceilings, and floors which are either sloping or dipping in areas. We have had to use wedges under our newborn babies cot to stop him rolling to the edge! At some point in the near future we will have to move out so they can rebuild some, if not all of the property. I could write a book on how bad Persimmon/Charles Church have been; they are an absolute shambolic house builder. Not a single element of the property has been built diligently or with pride. The brick work is embarrassing, the render is cracking, the carpentry throughout is extremely poor, as is the decorating, and if you like your turf laid on construction debris and rocks then you’re onto a winner! Soon after purchasing the Site Manager was bribing us with quicker action to our highlighted defects in return for a positive NHBC survey response, this is totally inappropriate and unacceptable. My advice would be to avoid this house builder at all costs.

Wandering · 30 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park - Charles Church

My husband and I are in the process of buying a lovely new home at Harlands Park and we have been so impressed with the service we've received so far. Because we ended up reserving our new home at a later build stage we haven't been able to pick everything we would have wanted, which was a shame. Even with reserving so late, the site team have been as accommodating as possible, where they're able to and we've managed to get most things for us apart from the kitchen and electric shower as these were already being fitted. The site manager has been really helpful and made adjustments to items where possible and we even received contact from the Contracts Manager, with progress pictures being sent along with regular updates. I used to work for a house building company and this was never done there. The site itself is really beautiful, with highly thought out landscaping and the houses are so spaced out. The site team have been really relaxed throughout the process and are happy with any questions you ask. We can't wait to move into our new home, hopefully in the next few weeks and we'll update our review once we're in!

Amy · 26 September 2022 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Lovely house & happy with it

Lovely house & happy with it A little inflexible on personal changes required to property

Sarah · 19 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

10/10 experience with Charles Church

Recently bought an apartment from Charles Church. Very professional, quick with responses, friendly and understanding. Would definitely recommend!

Taylor · 10 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

The customer care and after care from…

The customer care and after care from Charles Church on site team and Sales Manager has been exceptional.

Mrs · 8 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

We collected the keys for our new home…

We collected the keys for our new home at Harlands Park in Uckfield on Wednesday. The house and garden look great and the site is in a great location overall. Our house is one of the first to be completed but despite the on-going construction works on more homes, the site staff are doing an amazing job to give us a finished access road to our house and to keep us safe from the site works. The Charles Church construction staff and contractors are extremely helpful and polite and have made the settling in process very pleasant and easy. S & R

Shirley · 4 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

All our experiences with the staff of…

All our experiences with the staff of Charles Church have been most helpful and very friendly.Prompt replies to any questions .Thank=you to all.

John · 3 September 2022 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

very helpful

very helpful , give great guidance and advice . and are always happy to help

Robyn · 2 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

I have found them to be very helpful…

I have found them to be very helpful and responsive to my queriesI highly recommend

Mrs · 1 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Very polite sales staff always keeping…

Very polite sales staff always keeping both myself and partner up to date with what was happening and always there to answer questions

Clive · 1 September 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

I finally bought my first house

I finally bought my first house, from the moment that I spoke to the Sales Manager, every aspect has been covered for. There has always been weekly reports, detailed photographs and they are always at the end of the phone. I’ve been quite overwhelmed by their service as a whole. I originally wanted to buy through David Wilson, thank goodness I didn’t if I were to compare the finish quality and the customer service, Charles Church goes above and beyond my expectations. Thanks Darren, for turning things around at the last minute, their site manager has been a godsend. This review is for Harlands Farm, Uckfield.

Melissa · 29 August 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

New home purchase

We are currently purchasing a new home from Charles Church Foundry development in Uckfield. So far the experience has been a pleasure, good communication and regular pictures of the build progress. We have easy access to the sales team and contracts manager.

Mark · 27 August 2022 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Great service from the team

Great service from the team ! I can’t fault them . I was very impressed with their timely feedback and professionalism. I was kept abreast with every stage and progress of my home . Excellent services and happy customer.

Onyi · 27 August 2022 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Disgusted with your company.My daughter…

Disgusted with your company.My daughter had enquired about purchasing one of your homes on hunters rest eaglescliffe plot 10 about 2.5 weeks ago on one of your affordable home schemes and passed all the requirements for scheme through council,Went today to pay deposit to be told the homes went on your website and rightmove by mistake and were sold to a company probably for more money so they can rent them out How does a company meet the criteria in being a first time buyer and other criteria you had to meet it had to be a first time buyer to purchase the homes think its immoral for a company to do this and also the shocking customer service over the last couple of weeks i will be taking this complaint further

MAUREEN · 25 August 2022 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Germany Beck - avoid !

Disappointing finish all over the house.. plus a section of roof missing.. 3 bathroom leaks what more can I say1 month on and minimum progress in resolution. Customer service team are a job they just keep asking me who is fixing what2 months on they need to take down internal walls, same with some of the neighbours.. plus another’s external wallReally poorly build buy something else!

Mr · 22 August 2022 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Communication at Wynyard is terrible

Communication at Wynyard is terrible. Getting a response to an email is impossible.

N/a · 17 August 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Made the whole process smooth, easy and stress free!

Amazing service 😊

Sabrina · 16 August 2022 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

My experience with Charles Church was…

My experience with Charles Church was excellent in every aspect you can/can't imagine. They have done a fantastic job to help me to move in my new dream home.

Jacqueline · 7 August 2022 · Charles Church Earls Colne