Trusted Agent profile
★★★★★
822 reviews across 2 offices and 2 platforms
Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 822 reviews on two platforms, rated 4.2 out of 5 overall.
Charles Church's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMade the whole process smooth, easy and stress free!
Amazing service 😊
Dear Sabrina, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Ellis Court team.Best wishes, Ada
5/5
TrustpilotMy experience with Charles Church was…
My experience with Charles Church was excellent in every aspect you can/can't imagine. They have done a fantastic job to help me to move in my new dream home.
Hi,Thank you for leaving a lovely review. We really do value honest feedback. We will pass on these comments to the team, they will be delighted.Best wishes,Eva
5/5
TrustpilotHarlands Park
We have now moved into our new abode, about a week ago, at Harlands Park, Uckfield.All the chaps on site, Mike, Steve & Darren have been wonderful, explaining various aspects about the house, including some design details.I had a cause last night to call on Darren & Mike, after hours, and Mike came back to explain a couple of items, really helpful, and Darren was in touch in the evening also.Thanks to everyone.
Hi Richard,Thanks so much for this lovely review. We will be sure to pass these comments on to the team at Harlands Park. They will be thrilled. We wish you many happy years in your new home.Best wishes,Eva
5/5
TrustpilotHarlands Park, Uckfield - I don’t think you’ll find better customer care with any other developer
We moved into out new home 6 days ago, it’s been a great experience. The house is beautiful, we’re so happy with it. Yes there are some small snags to feedback but you would always get this kind of thing with a new build and it’s an expected part of the process. The house is great but the thing that really stands out is the customer service from Charles Church. Darren and his team Mick, Steve, Sean have been so incredibly helpful and really gone above and beyond. You can reach them at any time and they go out of their way to help with any issues. I don’t think many developers would operate this way, Darren opened up a direct line of comms very early in the process and as a customer you feel very reassured in the knowledge that you can reach out to him at any time. We had a small problem with one of our patio doors, Darren was in constant contact until the issue was resolved. I don’t think you’ll find better customer care with any other developer. The sales staff are very impressive too. Christine, Trudy and Rob have all been easy to reach and again so helpful.It’s been a great first week for us here, looking forward to settling in.
Hi Ross,Thank you for taking the time to leave such a brilliant detailed review. We will be sure to pass on these lovely comments to the team at Harlands Park. We wish you many happy years in your new home.Best wishes,Eva
1/5
TrustpilotCharles Church - Regency Park
Issues with drainage and other factors at the property which have not been taken seriously. I have had to constantly chase Charles Church since February 2022 to have the garden drainage fixed as others on my row have had done. There's no consistency in the remedial work being undertaken to rectify this - when I asked for the same as what the adjacent properties have had done - the management said I was 'angling for things'. I will be taking this further as the only thing I was 'angling' for was them to do their jobs. I stressed numerous times that this needed to be fixed before the summer but this was never taken seriously. Management hardly ever get back when they say they are going to - the builders here also seem to be in the dark about what they have to do etc. I have asked for the email details of whom to contact to get this escalated - but this too is ignored. There seems to be no checks being undertaken on the properties before they are handed over to the customers otherwise features include two pence pieces drilled out and used as washers may have been noticed. Very disappointing.
Dear Neil, Many thanks for your feedback. I'm sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help, where we can. Where we are unable to see your contact details we have instructed Trustpilot to gain these. Please do respond with your plot number and development and once we have received this we will pass this onto the relevant management team to investigate further.Kind regards, Ada
5/5
TrustpilotAmazing new Home - Harlands Park
We have now completed on our new home in the Harlands park development and all I can say is WOW the home is perfect. Having seen the stories online about new builds I was anxious purchasing a new build however its perfect! The site manager Steve and Contract Manager Darren were amazing and genuinely care about the quality of their work, it comes across in abundance. Throughout the buying process Darren kept us updated, sent pictures during key milestones and was happy to help with anything. Steve couldn't have made it clearer they were there to help and the work ethic is always customer first. On move in day the amount of workers who came and congratulated us and welcomed us to our new home was lovely. Feel very lucky to have brought a property with these two looking after our home.
Hi Daniel,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Steve and Darren, who will be thrilled. May we wish you many years of happiness in your new home.Best wishes,Mia
5/5
TrustpilotCharles Church Uckfield
This review is based on the property and on site builders specifically. We Purchased a 3 Bedroom semi detached house with Charles Church in Uckfield. Our new home is better than expected in person as we bought off plan and the quality of the building is very good. We also couldn’t be happier with the upgrades we asked for. Steve, Mick and Darren are a credit to the company and have gone above and beyond for us. Small snags have been dealt with quick and efficiently with no questions asked.Thank you to Jason who has done our snagging, he was very helpful and friendly. We are looking forward to bringing up our family in our new home.
Hi George,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Steve, Mick, Darren and Jason have been paramount in making your home buying journey a great experience. We shall pass on your comments. Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotBought my first house through Charles…
Bought my first house through Charles Church and I am happy with the process, it was smooth and hassle free.
Hello Jonathan,We always hope to receive this kind of feedback, thank you for sharing your experience with us. We hope you have many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotLorraine and Abi are great
From the beginning to end in all has been good service. There is a lot of pressure from Charles Church to get the sale completed asap but in all honesty who doesn’t want to get in their new home! In a lot of cases the pressure on agents/solicitors sped the process up. There are a few snags that need sorting but that is to be expected. Lorraine and Abi in Bishops Stortford have been amazing and informative all the way through and have still made themselves readily available even after moving in. We did hit a hiccup with completion date that was not acceptable to us but Abi and Georgia fought our corner and got it bought forward by 2 weeks which was greatly appreciated. The information from Charles Church is all thorough and conveniently in a pack. So far really happy.
Hi Jenny,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Lorraine, Abi, and Georgia. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
1/5
TrustpilotIf you enjoy the bitter taste of disappointment, this is the developer for you…
This absolute calamity of events by Persimmon / Charles Church is as embarrassing to type as it must be to read.First issue: our plot was double booked. Quite how this can happen is beyond belief, but it happened to us. 3 weeks after reserving our plot we were informed that it had been double booked and we had lost the reservation. Second Issue: When our plot was released for full reservation, we were offered a full kitchen upgrade, turf and outside tap. The rep left the business in the days between releasing the plot and our meeting to sign. On turning up to sign, Persimmon / Charles Church pulled out their bag of disappointing surprises and we were told that the upgrade was cupboard frontals only. We assumed this to be an error and signed to secure the plot under a query that we had been promised a full kitchen upgrade as we had traveled a long distance to sign. Management refused to uphold the kitchen upgrade and their response had all of the empathy you could expect from a house brick.Third Issue: You’re Bricking Me…?Our house was initially being built with the wrong bricks. This has since been rectified but having regard to everything else here, it starts to reflect a lot… Fourth Issue: Persimmon / Charles Church will pressure you to exchange contracts within 45 days (which we did) but they will be in no rush to build your house within your mortgage offer period. Fifth Issue: (I know… this is getting tragic isn’t it…) We proceeded to select the kitchen upgrade ourselves it in the end (We reserve my position generally in this respect). We picked our finishing touches and we were happy with our selection. Until Persimmon / Charles Church came along yet again with their bag of disappointing surprises. Despite having placed our finishing touches order many months ago & being told to place the order very early in the process to avoid “any delays” (believe me… Persimmon / Charles Church need no excuses to incur any delays, they are quite accomplished at doing that themselves), and receiving written confirmation that the finishing touches had been ordered with the suppliers months ago, Persimmon / Charles Church decided they can’t source the kitchen & utility worktops we ordered (they can… I have spoken with the supplier… they are just choosing not to for “better margins”…), this is after they have installed the rest of the kitchen items and flooring. What Persimmon / Charles Church offered was not to the same quality or specification in terms of material or even colour. So if you have any expectations for a matching interior, or one that meets your expectations, think again, if our experience is anything to go by, Persimmon / Charles Church will change their mind and offer you a hodgepodge bric-a-brac option to suit themselves. To rub salt in the wound, they will initially ask you to pick the different options from pictures on WhatsApp and ask you to make a decision that day to avoid any delays… We have literally gone from delight to despair. Never have I incurred as many issues with a company as I have with Persimmon / Charles Church, it would be comical if it were not so tragic. It is extremely sad to see that a company can fall so short of meeting the most basic of customer expectations. You would be mistaken to think that it is their first rodeo at building houses. A message to management, when things go wrong, it doesn’t take much to put things right. But it should not be up to the end user to pay or suffer for any of your mistakes. Put things right, learn, put measures in place to not repeat. It’s not that difficult. Do not bully your customers. Have a word with yourselves and build some integrity (pun intended…)
Dear Bg,Thank you so much for taking the time to leave us your candid review, please be assured we take every review seriously and would like to help, where we can. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes Ada
4/5
TrustpilotRegular updates and photos of our build…
We’ve had regular updates and photos, illustrating our build stage from Darren at Harlands Park, which has been great and makes you feel apart of the journey as your house gets built! We also had a very friendly experience with Steve, who showed us around when we went to have an on site visit of our plot. Christine has also been helpful, and has always got back to us in a timely manner. Looking forward to seeing the house again and hoping it will be everything we want it to be and more!
Hello Gem,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your comments on to Darren, Steve and Christine, who will be thrilled. Please keep in touch and let us know once you are in your new home.Best wishes,Emmy
1/5
TrustpilotVery poor experience
Very poor experience, used home change scheme where our sale of existing house was supposed to be managed and leave us stress fee, what a joke we have had to do all the chasing to get our exchange done.A very poor first impression of Charles ChurchMartin Day
Dear Martin,I am very sorry to hear that this has been your experience. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes,Emmy
1/5
TrustpilotThe workmanship is very poor
The workmanship is very poor. I find it very difficult to believe that my property was signed off as being satisfactorily completed. To be fair I was warned not to buy a Persimmon New Build but thought that the cost of purchasing a Charles Church New Build might mean a higher standard. Unfortunately not.
Dear Karen, Many thanks for your feedback. I'm sorry to hear of your disappointment, but please be assured we take every review very seriously. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes, Ada
5/5
TrustpilotAfter viewing various sites within…
After viewing various sites within Cumbria I decided on a Charles Church development, I have not been disappointed from the 1st day sales staff have been so helpful & professional, which was good for me as I was moving a 6hr drive away.Now in my new house I'm thrilled with the property. The weekly liaison updates forwarded to me by Lauren were a great comfort as I couldn't just pop along and see for myself. I'm so happy i chose this development, thankyou Charles church, and many thanks to Lauren your sales executive.
Dear Mrs J Robinson,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Lauren who will be thrilled. May we wish you many years of health and happiness in your new home.Best wishes, Ada
5/5
TrustpilotExcellent service
Friendly and efficient. The communication was excellent and everything was organised.
Dear Georgina, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at Mulberry Grange.Best wishes, Ada
5/5
TrustpilotSt Wilfrid View Ripon
We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil
Hi Zelda and Phil, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received while purchasing your home remotely. Wishing you many happy and healthy years in your new home.Best wishes, Zoe.
5/5
TrustpilotSt Wilfred View Ripon
I bought a property a year ago last week at St Wilfred view Ripon.Liz in the sales office couldn’t help enough, she was very professional and friendly. Keeping me updated from the first contact to moving in.Steve the site manager was there to meet when I moved in showing how everything worked in the house. Also helping with any little snags etc. During this first year Steve and his team have helped with various house requirements that needed a ladder or just a hand and am truly grateful.I would not hesitate to recommend a Charles Church development. Linda
Hi Reece, Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto Liz and Steve, who will be thrilled. May we wish you many years of health and happiness in your new home, once you have moved in.Best WishesAda
5/5
TrustpilotHave had a great experience with…
Have had a great experience with Charles Church . They where very approachable , no issue too big , always happy to help and answer any of your questions . Very good at responding to emails too , which is always a good trait to have . Would reccomend to anyone .
Dear Robyn,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team at Hartlands Park - we shall certainly pass this on.Kind regards, Ada
5/5
TrustpilotWe visited the Harlow Hill Grange site…
We visited the Harlow Hill Grange site today to view the show home and reserve a plot and had fantastic customer service from Jade.We’d had a few difficulties getting in touch over the past few days as there was no one on site, but Jade was great today - taking lots of time to answer all our questions and go through the process with us. She was able to arrange a site visit the same day, and it was great to be able to see the style of property we were interested in.Thank you Jade for taking the time to give us so much help.
Dear Sarah, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Jade. I will pass your feedback on to Jade and the team at Harlow Hill Grange, they will be thrilled. We wish you many happy years in your new home.Best wishes,Ada
2/5
TrustpilotCompletion rushed to ensure done by end of Q1
All essentials in place when we moved in eg boiler/carpets etc. However, significant minor cosmetics issues in all rooms, turf not laid at back garden, and wrong oven/hob/extractor installed (our choices still on order). Extra kitchen cupboard installed in wrong location and no dishwasher installed. Heating downstairs didn’t work. Feels like move in was rushed to ensure completion for end of Q1, rather than when house was actually ready for completion. I hope that the issues are rapidly resolved as part of the snagging process.
Good afternoon,Thank you for taking time to write your review. We take all our reviews extremely seriously and we are very disappointed to hear of your experience.I have now transferred this to the team and asked that someone contact you to address any areas of dissatisfaction.Kind wishes,Lucy
4/5
TrustpilotEdlingham
The house itself and the cul de sac is lovely; however some of the workmanship was very rushed spoiling some of the end result.
Hi Kel & Dan,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Mia
5/5
TrustpilotOur sales team Lorraine & Abi we’re…
Our sales team Lorraine & Abi we’re excellent they kept us updated on all stages through the purchase of our new home a big thank you to them both of them
Hi Eileen,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Lorraine & Abi, we shall certainly pass this on.Best wishes,Mia
5/5
TrustpilotMascalls Grange
I especially wanna say thank you to Hannah who is from site office. She is very helpful, patient and always with good attitude. Another staff I would like to say thank you to is Tom. Both of them made me have confidence in Charles Church. I’ll do another review again after I collect the keys. Wish me luck ;)
Hi Mrs Malek,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Hannah, Tom and the team. I will pass your feedback on, they will be thrilled. Good luck, We wish you many happy years in your new home once you move in.Best wishes,Mia
5/5
TrustpilotSt Wilfrids View Development, Ripon
From initial contact last September with Liz in the Site Sales Office through to now, July 2022, The Charles Church Team have been excellent.Handover on the day of purchase last December was undertaken by Steve (Site Manager). Steve is very courteous, informative and approachable and he, and his deputy Harry, have continued to be so through the whole snagging process.We have had several trades personnel visit to deal with the various snagging issues which have been sorted out to our satisfaction and with no hassle. In particular Wayne stands out as the best - the very best. A Great team. Thank you Charles Church.Geoff & Sandra
Dear Geoff and Sandra, We are really pleased you have been so well looked after by the team at St Wilfreds View, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Best wishes Ada
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Earls Colne has the most, with 821 reviews rated 4.2 out of 5, followed by Littlehampton with 1.
The two Charles Church offices, by town:
