Trusted Agent profile
★★★★★
820 reviews across 2 offices and 2 platforms
Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 820 reviews on two platforms, rated 4.2 out of 5 overall.
Charles Church's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotLovely houses with helpful staff
Rating only, no written review.
Hi Judith,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotHarlands Park
We have been living in our new home on Harlands Park for 5 months now and are extremely happy with our new house. Darren, Mick and the site team have responded to queries and minor snags quickly and effeciently. We feel lucky to have a home in such a great location for town, transport and schools. The landscaping on the development is superb. It is a pleasure to see all the new trees and planting. It looks amazing.
Hi Laura, We are really pleased you have been so well looked after by the Harlands Park team, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Best wishes, Ada
5/5
TrustpilotHarlands Park Uckfield
The Harlands Park development sales and building team have been fantastic throughout the process, my sale is currently in progress and the house is not yet due to be finished but I get regular updates and pictures of progress. The communication has been amazing and it’s so exciting to see what’s happening!
Hi Vicky, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotNew Build
We are buying a new house from Charles Church (The Harlands Park development).The sales team have been very helpful and patient with us while we choose various options. They have responded very quickly and constructively to any queries or questions we have had.Every week we are sent photos of the house build with time estimates of when the next stage of construction will be reached. Apart from these photos we also have been sent photos (from a Drone) of the whole development at Harlands Park. This gives us a great idea of how the whole development fits together and it is easy to see how our house will look in relation to other houses which have now been completed and are being lived in.I am very interested in the technical side of house construction and sometimes ask questions about the materials being used and the building techniques being employed.Again, the responses to my questions have been full and informative. We are very pleased with the overall process and look forward to moving in.
Hi Eoin, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on to the Harlands Park team, they will be thrilled. We wish you many happy years in your new home.Best wishes, Ada
5/5
TrustpilotBuying a house in Harlands Park
Buying a house in Harlands Park, uckfield and have received weekly photos updating me at key stages. So far I am enjoying watching my house being built and the professional service I am receiving.
Hi Claire, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home once you are in.Best wishes, Ada
5/5
TrustpilotGreat Sales Team
Holly has been great, helpful from the moment we made our first enquiry, love the development!
Hi Chris, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Holly and the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotLovely sales experience
Just had the best sales experience with Alison at Silverwood. Initially spoke with Chloe last week, who was brilliant. Alison was just as lovely today. Knowledgeable, helpful and made reservation so easy. Thank you!
Hi Marie,Thanks so much for sharing your experience. We shall pass on your comments to Alison and Chloe who will both be delighted to hear.Good luck with the rest of your journey into your new home, do come back and let us know how it all goes.Lucy
5/5
TrustpilotImpeccable service
My partner and I are part way in to buying a plot off plan on the Harlands Farm Uckfield development that gives us the configuration and space that works for us and thus far the journey, from Francesca in the Marketing Suite to Steve the site manager and Darren the project manager, has been outstanding. I can't thank them enough for everything they are doing to make a stressful situation so hopeful and exciting. With weekly updates from Darren i can see the light at the end of the tunnel and for me that is so reassuring. Thank you.
Dear Claire,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals are making an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled to hear.Kind wishes,Holly
5/5
TrustpilotDelivering the wow factor
An important milestone which took place this week is the house demonstration day. Every new owner is given a full demonstration of their new home with a detailed explanation of how everything works. Steve from the Harlands Park construction management team met us on site. This was our first opportunity to see the finished house with all the personalised options we have chosen. Now thinking back to when we sat in the sales office with Francesca making all the decisions on floorings and fittings and wondering how they would look in reality. We are very pleased with the end result and now even more excited to be just one week away from moving into our new home. Making the right choices is only part of what makes the end product so special. Without the effort and attention to detail that everyone in the team has made, the end result would not have delivered the wow factor that has been achieved. Our thanks to Rob and Francesca in sales, Darren and Steve for keeping us regularly updated on progress, Mick and everyone else who has been involved on our build. We are also looking forward to making new friends as we get to know our neighbours at Harlands Park. Dennis and Tina
Hi Dennis and Tina, This is a fabulous review and we thank you for taking the time to detail your journey so far and sharing your experience.We shall pass on your comments to the team who will be delighted. Do come back to us once you have moved into your new home, we'd love to hear all about it.Kind wishes,Holly
5/5
TrustpilotVery Friendly helpful and supportive…
Very Friendly helpful and supportive company Great house snd style This is my second Charles Church home l have moved into Standards are very high - customer care Don excellent lovely to talk to , very approachable and helpful l would highly recommend anyone to purchasing one of their houses need to mention Holly Reslky helpful snd site Msnager Graham again nothing too much trouble made the whole experience brilliant Best Pauline Wright
Thank you Pauline,We are really pleased that you have been so well looked after by the team including Don, Holly and Graham and they will be thrilled when we share this with them.Wishing you many happy and healthy years in your new home.Kind wishes,Holly
5/5
TrustpilotAmy was very helpful and provided the…
Amy was very helpful and provided the information I needed for my first house.Even when I email her she's always very helpful.
Hi Cameron,Thank you for your wonderful review and huge congratulations on buying your first home. We shall pass on your comments to Amy who will be thrilled to hear.Kind wishes,Lucy
5/5
TrustpilotGood service in sales office and site…
Good service in sales office and site manager follow up. Highly satisfy with our new house !
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Mascalls Grange team.Best wishes, Zoe
3/5
TrustpilotHouse reservation
Bobbie has been great and very responsive. She seems to really care about us and what we want. Communications from Home Change haven't been as good as we would have expected.After an initial good impression, we asked to market our house with home change but, nearly a week later, have had no update and have been unable to talk to anyone despite phoning on multiple occasions to both Bobbie and home change. (Update 18.04.23)
Hello Duncan,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by Bobbie, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Emmy
5/5
TrustpilotWe moved into our new home a week ago…
We moved into our new home a week ago and we absolutely love it the whole process was so easy from the part exchange right up to the moving in day. The after care is excellent with 3 separate members of staff calling in to make sure everything is ok, brilliant service that I would definitely recommend to others looking for a new home.
Hi,Thank you for your review. We are really pleased to hear that everything went smoothly for you. We wish you all the best for the future.Kind wishes,Eva
5/5
TrustpilotHome
Wonderful team and very keen to help Good Quality Builds and appliances very swift to sort out any issues
Hi,Thank you for your great feedback. We are so pleased that you are happy with your new home.We wish you all the best for the future.Kind wishes,Eva
5/5
TrustpilotVery helpful
Rating only, no written review.
Hi Joyce,Thanks for taking the time to leave your review. We are glad that the team have been helpful and we wish you all the best for the future in your new home.Kind wishes,Eva
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the customer service I’ve received from Charles church, from the sales team on site to the site team carrying out snagging repairs after 7 days. They have been very responsive and helpful.
Hi,We are so pleased that you have been impressed with the level of service that you have recieved. We will be sure to pass this on to the team.Best wishes,Eva
5/5
TrustpilotI would just like to thank the site…
I would just like to thank the site team led by Steve and ably assisted by Jason in dealing with my snags/defects since I have moved in.
Hi,Thank you for taking the time to leave us a review, we are pleased to hear you have been well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotWe moved into our new home at Harlands Park 8 months ago…
We moved into our new home 8 months ago and the Charles Church team continue to impress, they are outstanding. Any small snag that we've come across, they have been only too willing to help us. And they don't leave you waiting for a response, they get back to you same day. The customer care team, the team on-site, they are all fantastic. You can't fault them, honestly this development is something special. Jason, Darren, Steve, Mick, they all work so hard to make sure we are happy. It's been a great experience and I highly recommend.
Hello Ross,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I shall certainly pass on your kind comments to the team, they will be thrilled to hear that they have made your new home journey an enjoyable one. Wishing you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotPeople
The staff on site go the extra mile to ensure that we are happy with our new home.
Hello Graham,Thank you for taking the time to leave this review, it is very much appreciated. We hope you have many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotReservation Oakhurst Village
We have only recently reserved an apartment at Oakhurst Village development both Paris and Emma have been brilliant so far. They are always happy to answer any of our questions even when we are changing our mind and coming up with a different option that we want to. They have both been keeping us up to date on the progress of the build so far. We can’t wait to get into our new apartment soon.
Hi Owen, We always hope to receive this kind of feedback, thank you for sharing. We're pleased to hear that you have been well looked after by Paris & Emma, we will certainly pass this on. Do keep in touch and let us know once you have moved in. movedBest wishes,Mia
5/5
TrustpilotThanks
Carol was great! Thanks.
Hi Mohammed, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Ada
5/5
TrustpilotGreat experience buying our first home
Great experience buying our first house, the staff members we’ve met have been amazing and we would definitely recommend this company.
Dear Paul, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
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Earls Colne has the most, with 819 reviews rated 4.2 out of 5, followed by Littlehampton with 1.
The two Charles Church offices, by town:
