Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

Trustpilot

Our whole experience with our new…

Our whole experience with our new Charles Church home has been extremely positive from the get go - from the beginning of our journey with the sales lead Lauren to the walk around and then actual occupancy and beyond with the site management of Martin and his teams looking after us everything has been professional, thoughtful and supportive and whilst we are only in our 2nd week in, we know we have made the right choice with our Charles Church home. Thanks 🙏

F · 10 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Very friendly sales staff

Very friendly sales staff. Nothing was too much trouble. Everything was explained and any queries we had were swiftly answered by knowledgeable staff. The whole buying experience was extremely good. Well done Charles Church!

Heather · 9 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Outstanding service from everyone

Outstanding service from every member of the team at the Harlands Park development. Francesca in the marketing suite, Darren the project manager, Steve the site manager and every single person i have dealt with, there's too many to name but they have all gone above and beyond to make my dream come true. The finished product and aftercare is second to none. If i ever moved again id choose Charles Church developers without hesitation.

Claire · 9 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Explored home purchase at Harland…

Explored home purchase at Harland Gardens, Cottingham. The homes are lovely and Marie, the sales negotiator was very helpful and considerate

Mr · 7 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Exceptional experience with Charles Church

Exceptional experience with Charles Church. Great partnership between Lauren and Martin from initial engagement to post moving in. Both are an asset to Persimmon/ Charles Church in the way they partner and look after their customers. The best experience we’ve ever had with a new home - thank you!

Nicola · 5 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park - Uckfield

We fell in love with the Derwent house type at Harlands Park Uckfield in December last year, and put our house on the market early this year with the hopes of reserving a Derwent. Selling a house in this market has been incredibly stressful, but Francesca at Harlands Park has made the reservation process as stress-free as possible. She went above and beyond to ensure we could reserve the plot we wanted, preparing us for all circumstances and answering all of our questions. Francesca was proactive with updates, always maintaining communication and putting our minds at ease. She was extremely knowledgeable about the entire process and her help was invaluable. Though it took us a long time to sell our home, we have now reserved our new home thanks to Francesca and couldn’t be happier. The site manager Steve has also been amazing, you can tell he genuinely cares about his work and the quality of the homes at Harlands park. He made time to show us our new home and also answered lots of our questions. It has also been lovely to receive regular updates on the status of our plot from Darren, who has shared photos with us and kept us in the loop. Overall, the team at Harlands Park are wonderful and now we just can’t wait to move in! Thank you all for all you have done so far. - Scarlett & Steven

Scarlett · 1 August 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Early bird fee refund

Early bird fee refundWe had made an early bird fee on 28th November 2022 and we were told that the refund will be processed if we do not wish to proceed. We emailed Zoe, sale advisor in July two times that we have decided not to proceed with the that plot and asking her for a refund. Until now we haven't heard anything back from Charles Church. I am looking forward to hearing from them soon.

Ngu · 1 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Supported from beginning to end once we…

Supported from beginning to end once we decided to part exchange.

Eddie · 31 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands park

Since moving into my new property at Harlands park Uckfield, I’ve found the whole experience wonderful in particular Francesca who has been extremely helpful and knowledgeable and has made me feel at ease with the whole process. In addition to this I’d also like to thank Darren who has kept me very informed at every stage throughout the process. Steve, Mick, Jason and rest of the team have also been amazing. I’d like to take this opportunity to thank everybody at Charles Church Harlands Park Uckfield. David plot 88.

David · 19 July 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Beware! Poor Quality Finish and Never-Ending Issues with 5-Star Builder

Rating: ★☆☆☆☆ (1 star)This review only covers the issues from receiving the keys to my new property and doesn’t not include the issues leading up to this point.I am left with no choice but to share my deeply unsatisfactory experience with this so-called "5-star" builder. Boasting The Charles Church Commitment is our guarantee that your home has been built to the highest of standards appears to be nothing more than an empty marketing slogan. From day one, my new build property has been riddled with a myriad of issues, leaving me utterly disappointed and regretful of my decision. The laundry list of problems is not only extensive but indicative of a complete lack of craftsmanship and attention to detail.The most alarming problem has been the malfunctioning electrics. Since day one, the electrical system has been a mess. Despite numerous visits by their electrician, the issues persist, and new ones continue to crop up. This is not only a major inconvenience but also poses significant safety risks. I expected a 5-star builder to deliver on basic functionality, and this failure is inexcusable.The quality of the finish throughout the property is deplorable. The paintwork on walls, skirting, doors, and windows is far from the standard one would expect from a reputable builder. It is riddled with imperfections, uneven coats, and apparent lack of attention to detail. It's disheartening to see such a shoddy job on what a dream home should be. Then to be told they will only rectify issues that can be seen from 2 meters away in natural daylight is just infuriating.Moreover, the lack of alignment in the doors and windows is nothing short of appalling. The doors don't close properly, and the windows let in drafts and cold air. It's as if the builder didn't even bother with basic checks before calling it a finished product.The brickwork is another glaring issue that cannot be overlooked. The walls are noticeably out of plumb, making the entire structure look like it was put together by amateurs. The external window sill being uneven adds to the overall lack of care taken in construction.Additionally, the discovery of an open sewer pipe beneath the utility cupboards, concealed only by a flimsy plastic bag, is a disgusting and utterly unacceptable oversight. Such disregard for basic sanitation standards is unfathomable and speaks volumes about the builder's lack of professionalism and concern for their customers' well-being.On top of these issues, the external fence has been an absolute disaster. It's falling over, leaving the property vulnerable and unsecured. Furthermore, the garage is prone to flooding whenever it rains, which is a clear indication of poor construction and inadequate drainage.To make matters worse, a dangerous incident occurred when an internal door fell off its hinges, nearly injuring a child. It's evident that the door wasn't fixed properly, presenting a significant risk to the safety of the occupants.The list of problems goes on and on, and it's evident that the builder's 5-star reputation is nothing but a façade. I have tried to address these issues with the builder, but the response has been lackluster, leaving me feeling ignored and disregarded.In conclusion, I cannot stress enough how crucial it is to avoid this builder at all costs. I refuse to hand out the £500 RECOMMEND A FRIEND voucher. The quality of the finish and the never-ending issues are a nightmare that I wouldn't wish upon anyone. Do your due diligence, thoroughly research any builder, and ensure you choose one that truly lives up to their promises. This experience has left me with an enormous sense of regret, and I hope others can learn from my mistake.

Jonathan · 18 July 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Charles Church - Not any more!!

Charles Church "Homes of Destinction"........Well they may have been long ago. But, when you are kept chasing for a long list of snagging items to be cleared 8 months after you move in, it starts to get beyond a joke.The quality of site tradesmen used on this site are so bad it is beyond belief. I have known Charles Church Homes since they started up in the 70's and their standard has dropped beyond belief.

Mr · 17 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Rachael at Parklands, Hessle

We made a reservation with Charles Church in the late spring. We have been looked after by a number of different sales advisors during this time. Rachael, who is currently at the Hessle site, has been fantastic from the minute we met her. Her professional yet personal approach has made us feel so supported throughout the process. She accommodates any queries we have and her excellent communication skills have relieved what could have been an extremely stressful time. We are so grateful for Rachael’s support throughout the process and cannot thank her enough! A true gem in the company.

V.Bristow · 15 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

7 Day inspection well on its way to…

7 Day inspection well on its way to completion, excellent on site service.

Mr · 14 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Couldn't be happier

The sales lady - Myra - was wonderful throughout the buying process. She could not have been more helpful. We have currently submitted a few inevitable snaggings and the after sales care staff have been great at communicating and organising the remedial work at our convenience. Our home is stunning and is giving us so much pleasure.

Guy · 12 July 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Very helpful

Very helpful and efficient in our dealings with them.We are wanting a brand new house for the first time. The property, the location and the price seem just right.Time will tell but so far so good.

Jack · 12 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Although I have not moved into my new…

Although I have not moved into my new home yet I cannot fault the staff that I have met at The Parklands site in Hessle. Rachel in sales and Kev the site manager have really gone above and beyond to help make my move as smooth as possible. Absolutely brilliant!! Highly recommend

Karen · 12 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent customer service

My husband, my little boy and I have recently been to view the Parklands site in Hessle. We were looked after by Rachel who genuinely couldn't do enough for us. She went above and beyond to make our experience stress free, despite being with a 2 year old! We were given details of our options, both verbally and via email to consider later at home. We were also shown around some beautiful properties. Now to make a decision...Thank you Rachel!

Samantha · 11 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Everybody throughout our buying process…

Everybody throughout our buying process was amazingStuart the site manager is so nice pleasant and helpful All staff in the site office do a great job The property is all we expected thankyou everyone

Christine · 10 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park

After visiting several new build sites and leaving a little bewildered and confused about the process of buying a new house we made an appointment with Francesca in sales at Harlands Park in Uckfield. She was great at explaining the process and very patient with the questions we had regarding this. She has been really helpful from the outset and can’t thank her enough.Steve the site manager and his team are great too and very reassuring with the pride they take in their work. The weekly photos sent by Darren updating you on the process of the build are a nice touch and we can’t wait to move into our lovely new home

Paul · 9 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church

Charles Church HessleRacheal was extremely helpful.Nothing was too much trouble.Had the answers to all my questions, and there were a lot..Professional and accommodating.

Csrol · 8 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

We are very pleased with the service…

We are very pleased with the service Charles Church have given us since we moved in, everyone involved have been very helpful and professional.

Paul · 7 July 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent staff and are at manager who…

Excellent staff and are at manager who are always happy to help. Charles Church team persevered with us many times during the process as they understood the stress a buyer can go through during a purchase. No question was too big or too small and answered in timely manner. Very friendly, professional and approachable team and are happy to help always even post completion.

Hemali · 7 July 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

All good so far

All staff including tradesmen have been great, so far a great experience

Allan · 6 July 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Quite good

Overall the new build house has 4 stars quality.

Yvonne · 6 July 2023 · Charles Church Earls Colne