Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 1/5

Trustpilot

A week after completing on our purchase…

A week after completing on our purchase we are still unable to Move in!The road to the property hasn't been finished so it's not possible to get a vehicle anyway where near our house to deliver our possessions.We have over 100 snagging issues that need attention and even though we handed the keys back to the site manager the day we completed or purchase no one has set foot in our property a week on to fix anything.It's an absolute joke to pay over £300k for a house be forced to complete before the property is finished and still have to rent somewhere to live.Definitely not impressed with the Charles Church property experience.

Trevor · 5 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Seamless move

Fabulous sales staff Fabulous site manager. They couldn't do enough to help making the purchase side of moving seamless.

Mr · 5 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Aftercare

Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!

JESSOP · 5 October 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

So far so good

So far so good. House is excellent, estate is excellent as well.100% service.

Jack · 28 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

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An excellent experience so far with…

An excellent experience so far with really knowledgeable staff. Very personal service.

Mr · 23 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Easy to do busy with and fixed any…

Easy to do busy with and fixed any issues I have had but all have been minor would deal with again

Jack · 20 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church standard of excellence

I would not hesitate in buying another Charles Church home if the time came but we are 6 weeks in and i think my home is perfect, snagging aside, but the team here at Harlands Park are absolutely fabulous and committed to Charles Church standard of excellence. Well done team. You're all my heroes. 😍

Claire · 20 September 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Regency Park, Cardiff

Extremely poor build quality, no checks carried out, faulty drainage, drains continually blocking, rubbish left under baths, showers etc. Two pence pieces drilled and used as washers, slab under the house crumbling at edges, shower never drains properly, been told I have to cut the ceiling out downstairs to access waste trap, patio slabs laid level so water sits on them, door sill angled so water runs back into house, front garden of house dug up three times to try and identify sewer issue (neighbours had a wall they paid for built in top of paving slabs, flooded patio, toilet they could never use due to waste pipe faults, etc!) other houses in street also affected. Site Managers more like used car salesmen, will tell you anything to stop you complaining then ignore you. Customer service promise to call you back then don't. AVOID BUYING ANY PROPERY WITH CHARLES CHURCH /PERSIMMON. YOU HAVE BEEN WARNED.

Neil · 20 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Our move has been smooth and the team…

Our move has been smooth and the team have been very helpful. It’s been more or less stress free and really good after care. Thanks

Dear · 13 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Lorraine was easy to get along with and…

Lorraine was easy to get along with and understood my position in terms of timing. it was all quite quick from seeing the property to agreeing a deal.

Russell · 7 September 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Poor Service - Poor Communication - Rebranded Persimmon Home With Shoddy Service

Issues from day one which have slowly been resolved but recent issues not being dealt with have resorted in a complaint which I am still yet to receive any communication back.No doubt they will respond below with “A member of the management team will be in touch” Sadly it’s past that.

Family · 6 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church’s Harlands Park team…

Charles Church’s Sales and Builder team at Harlands Park Uckfield have been amazing to buy with - the process of buying was made so simple and relatively stress-free (they were super patient when I lost my first buyer)., I was sent updates and pictures of the build regularly and it was great to see the weekly progress! They’ve checked in with me to make sure everything is going well, that I am settling in and to check there are no initial major problems (which there weren’t, no major issues notes so far just the normal few snagging bits and pieces if I’m being picky!). The home demo was really useful to start getting to know my home. Francesca, Darren, Steve and the whole team are great. Friendly and approachable and full of information. I couldn’t be happier in my new home!

Vicky · 4 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Princes park

Friendly staff always very helpful, regular building update pictures , lovely finish to the interior. As expected with a new build had to wait for completion but well worth it I love my new home

Jennifer · 4 September 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

shambolic of a company

How shambolic of a company are they 2years and 6 months in my house and still not done all the snags They promise the world in the office at the sale point. Flags on side and back of the house been moving since the day we moved

Fatbardha · 3 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent customer service

Marie has been excellent and very helpful. She is an asset to the company and professional. Assisted with all our queries and delivered excellent customer service. Thank you.

Sukaina · 2 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

We’re at the start of our home buying…

We’re at the start of our home buying journey with Charles Church (Harland Park- Uckfield) and I’ve been so impressed with everything so far. The staff have been so informative and helpful throughout this journey. Francesca in particular has stood out to us and has worked hard to get our journey underway. We have been receiving regular progress updates from the builders which is helping us feel connected and in the loop with everything.We can’t wait to complete on our beautiful new home and start the new year in our new happy place.

Michelle · 1 September 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Overall excellence

Charles Church and all if their employees have been excellent. The property is finished to an excellent standard and the employees I have had dealing with have been extremely helpful, courteous and knowledgable..would highly recommend!

Matthew · 31 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Friendly staff and very reliable to…

Friendly staff and very reliable to contact with. They gave us a good tips and advice about the house.

Mrs · 30 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Thank you Marie and Sophie

Thank you to Marie and Sophie at Charles Church, Harland Gardens for their patience and expert advice when I was selecting my flooring and kitchen choices for my new build. Very professional team.

Shirley · 27 August 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Nothing ran smooth from the start of…

Nothing ran smooth from the start of the journey yo completion and ongoing. There were several incidents that occurred that took forever to resolve. I completed 7 days ago and haven't moved in. There are 106 snags. I dread to think how long it's going to take to deal with these.Nobody is interested. I keep getting passed from sales to Site Manager and back to sales. There's no consistency. I've 4 different sales people throughout the process. The only interested one was MatThe whole team needs to work together and stop fobbing customers off. Without us you wouldn't make any money.

Phoenixpriory · 25 August 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Efficient and helpful

Rating only, no written review.

Miss · 25 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Very helpful sales people

Very helpful sales people, never felt pushed into anything. Always got back in touch with me when I had a query

Mr · 22 August 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

House interest

Thank you to Jaqui very helpful advice and professional manner dealing with our house purchase interest at Parklands, Hessle site. M and K Ansell

Mike · 22 August 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Charles Church keep me up to date with…

Charles Church keep me up to date with the progress of my purchase.

Philip · 21 August 2023 · Charles Church Earls Colne