Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

Trustpilot

Positive experience, purchase in progress Mascalls Grange

I am currently in the process of purchasing a new build house from Charles Church on the Mascalls Grange development in Kent and I wanted to take a moment to share my positive experience so far.The contracts manager, Darren, has been instrumental in keeping me well-informed about the progress of my future home. Regular WhatsApp updates, complete with pictures, have been provided, allowing me to follow the construction journey closely. Communication is professional and responsive, making the ongoing purchase a reassuring experience.The sales office staff have been exceptionally friendly and helpful. From my initial enquiry to the current stages of the purchase, Sarah has been helpful and always has a welcoming attitude. This has contributed to making the buying process a positive one.Though my purchase is not yet complete, the journey so far has been positive, and I look forward to a prompt completion of the purchase process and eventual move into my new home.I would recommend Charles Church to anyone considering a new build property based on the interactions I have had so far.

Natalie · 4 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Piccadilly - Silverwood, Garforth

We are very pleased with our new Charles Church home. Chloe Cash the Sales Advisor is always on hand to answer queries either on site or over the phone and always with a smile. The site manager Andy and his assistant Jamie are very approachable, friendly and helpful. All round great service.

Jacqueline · 3 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

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Customer friendly

Transparency, customer friendly, prompt response to queries. Overall a great experience for home buyers like myself.

Gopinath · 3 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent, first class service.

Without exception the support we have received since moving in has been brilliant. The site managers have immediately dealt with any issues making sure everything is resolved to our satisfaction. Amazing customer service. We can’t praise them highly enough. A culture of a desire to provide excellent service is obvious.

Customer · 2 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church, as good as house buying gets

Having bought and sold many houses in the past this was my third experience of buying a brand new home, and my first of using a part exchange offer to facilitate the purchase. From my first contact with Charles Church to the moving in day everything could not have been more perfect or professional. The part exchange was a revelation and really made the whole process easy and stressless, so much so that I often forgot I was moving home right up to the week I moved. I had read horror stories of various builders undervaluing part exchange properties but no such thing with Charles Church, I was offered and given the full market value for my home with the added bonus of no Estate Agent fees, a simple survey later and we were on track and basically sat back and waited for our new home to be built. My new Charles Church home is built to a very high standard and is luxuriously and very well appointed. At all stages from my first meeting with the wonderful sales consultant Jade through to being under the care of the site manager Darren once moved in it has been obvious that the company is very customer focussed, and throughout it was easy to deal directly with senior management and Directors with any questions or requests. Special mention must be made of Amy, a Senior Manager in the group who was pretty much available 24/7 and to whom nothing was ever too much trouble.Buying our new Charles Church home was as good as house buying gets. The exemplary quality, first class attention to detail and customer care have made this beautiful home a most special place for our family to enjoy for years to come.

ArtrA · 2 January 2024 · Charles Church Earls Colne

★★★★★ 2/5

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Our experience with Charles Church

Our experience with Charles Church has been very disappointing, we had hoped for a better experience with this being our forever home, and as we shared how bad of an experience we had with our previous house developer, we had hoped things could only be better.However, we feel as though it was worse. We reserved in October 2022, and completed the week before Christmas 2023. During this time, we have dealt with several sales representatives who just caused confusion due to a lack of hand over between them and just frustrated us each time we dealt with someone new as we were told something different each time.I unfortunately feel as though we were rushed in, in December to meet targets. I don't feel as though the house was ready to be handed over. The day we received the keys, anti-drill locks were being drilled due to keys being lost. In doing so shrapnel was left all over. We werent given any manuals for the alarm, cooker, dishwasher etc. The hob extractor broke during use due to debri falling into the fan due to poor installation. The cleaning of the house was sub-par on handover with screws left all over the floor.The annoyance is the fact we were told as the house is taking longer than anticipated it gives them more time to perfect it for handover, we obviously have different opinions on perfect as there are numerous issues. My understanding is this is a common issue with the south yorkshire region, which now makes sense as to why it was shut down. We are just hoping the customer care team are able to rectify our issues. The house itself is beautiful, it's just a shame it wasn't (I feel) ready for handover when we got the keys.I will say however, the sales representative and site manager that we have dealt with since moving in have been great and we cannot fault them (Henry and Kevin).

Reece · 1 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

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A positive experience

Briana Dillon made everything go so smoothly, her knowledge was very helpful. Everyone on site was very supportive when we moved in

Mrs · 1 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

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The sales staff at BOTH Persimon and…

The sales staff at BOTH Persimon and Charles Church were fantastic. Very supportive and continue to be.

Mr · 29 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Very helpful

Very helpful. 1st class from start to completion. Curtesy calls and updates throughout. Nothing too much for these guy's.

Samantha · 29 December 2023 · Charles Church Earls Colne

★★★★★ 3/5

Trustpilot

Completion at Christmas.

Completing on the last working day before Christmas was not very convenient. There were a few issues that needed sorting out (such as the front door lock not working properly), but all the site staff went off for the Christmas holiday and said they would be back on 2nd January!

Mike · 28 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Great team

Bobby and Patricia were really helpful in sales and Jason is a great site manager. We couldn't be happier with the team.

Duncan · 28 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Staff very friendly and informative

Rating only, no written review.

Lorraine · 27 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Easy Move

Our move was made very straight forward and everything well explained along the way by Natalie in the Sales Office. The information in the folders is very comprehensive and useful. Bradley, the site manager is helpful and available for any questions we may have

Mr · 21 December 2023 · Charles Church Earls Colne

★★★★★ 3/5

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Very well priced houses for the area we…

Very well priced houses for the area we purchased in. After being messed around and ill advised by the management levels above the sales team we did end up in a house we are very happy with. Good quality and very keen to correct any issues.

Scott · 21 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Mascalls Grange

Since my first visit to Mascalls Grange, all the staff have been incredible! The sales team kept me informed every step of the way till my moving in date and were always very knowledgeable and helpful along the way. I’ve had very few snags (all minor) and the site team have been amazing! Every single person has been so lovely and no job has been too small. It’s been great having a WhatsApp contact to check in with and to provide immediate updates! Thank you for making my move a really positive experience - thank you!

Becky · 18 December 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Only if zero was an option! Pathetic

My experience with Charles Church development at Windsor Park, Wakefield, has been an absolute nightmare. Living in Phase 1 has been nothing short of a disaster, a perpetual construction zone with no regard for the residents. The incomplete road is a testament to their sheer incompetence, and their communication skills are practically nonexistent. Dealing with their customer service and management is a lesson in frustration.After numerous complaints, their response has been shockingly dismissive, as if doing something about it is some sort of favor. Let me be clear, it's their JOB! The three years of enduring this chaos make me question the integrity of Charles Church. The fact that Phase 2 is still incomplete is a clear indication of their utter disregard for the people who trusted them with their homes. If you're considering moving into this development, be prepared for a dreadful experience.Charles Church is undoubtedly one of the most atrocious companies I've had the displeasure of dealing with. Their actions, or lack thereof, speak volumes about their pathetic approach to development and customer service. I sincerely hope anyone considering them thinks twice, you deserve better than this!!!

Tabraiz · 14 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Great company to buy from

We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing

Debra · 14 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Mascalls Grange

Our house is due to be completed at the end of March. Since reserving the house the whole team have been fantastic. The sales team have been really helpful and supportive. More recently we have received updates from the contract manager including photos of the house which has been really exciting. So far, so good! Thank you!

Gifford · 12 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Absolutely outstanding

Mascalls Grange ….Absolutely outstanding! Sales team so helpful and knowledgable, have been kept up to date throughout the build with brilliant pictures and commentary. I have felt so well looked after and my journey to a new home has been faultless 😁

Julie · 9 December 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Wellington Gate. - Forced to move into a home that was nowhere near ready!

Utterly appalling property to be handed over. 166 issues identified during an independent snag report 2 days after completion, including 3 x bowed window lintels, expansion joints not sealed, porch not even secured to supporting gallows plus a hole in the hall floor all the way through to the soil below a total void in the floor that would have given way. Also the patio doors that had not been sealed whatsoever and you could see into the dining area when looking under the door frame! Don’t worry we have the video & photo evidence for you! This is just a few of the plethora of issues on a property that clearly has not been properly inspected. Not forgetting the screed used on the floor being incorrectly prepared (latience not removed and holes throughout) resulting in us having to have this removed & relaid at our cost for the flooring we’re having independently fitted. In addition to this we had to stop our floorers as they were flooring up to both sets of patio doors that have bowed lintels as they may need to be removed for rectification work, this risked damaging the flooring and or exposing the soluble glue to the elements. As a result we’ve now been billed for 3 days lost earnings for the fitters. We now also cannot have our flooring fitted until January. Don’t worry Charles Church, you’ll be receiving both those bills for reimbursement.They clearly just wanted this over the line and in the November completion for their sales figures. Our sales executive did pass comment she needed to get completions over the line as she “needed the money” for her upcoming wedding. Genuinely wish there was a 14 day cooling off period as we’d pull out of this contract in a heartbeat! Biggest waste of £450k+Still also waiting on my phone call from the area customer service manager I was promised yesterday too! If I could give zero stars that would be more fitting to this utter disgrace. Moving is stressful enough without having to contend with.

Pam · 6 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

After sales care second to none!

We just had a few minor snags which needed to be sorted after moving in, mostly in the kitchen but both the sales team and site manager have been nothing short of amazing! They have been on-hand to deal with any problems immediately and with great attention to detail - even the most minor of problems like a mark on the wall. They have gone above and beyond what I would have expected and I would not hesitate to recommend a Charles Church property to anyone looking for a new home. A really positive experience. Thank you so much.

SIMON · 4 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Very responsive

Very responsive, Sarah the sales advisor at Darley Dale was extremely friendly and helpful. Can’t thank her enough

Miss · 2 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

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Great so far! Hoping this standard of service continues through to completion.

We haven’t exchanged yet but so far hugely impressed with customer service.

A · 2 December 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great!

Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.

Jodie · 24 November 2023 · Charles Church Earls Colne