Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotInformative, kind, empathetic and an asset to Charles church
My elderly parents have reserved a property on the Harlands Park estate in Uckfield and we have been dealing with Francesca. She has been so patient and kind at a difficult time for my parents. She has been very informative and gave the relevant information that we needed in a kind and sympathetic way. Her following up with emails etc has been prompt and it’s been a pleasure dealing with her.
Debbie · 4 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello Debbie,What a fabulous review and such wonderful words. Francesca is a such a dedicated member of our team who goes above and beyond so our customers feel valued and looked after every step of the way when buying a new home. We will be delighted to pass lovely feedback on to her, she'll be thrilled.Best wishes,Emmy
★★★★★ 1/5
TrustpilotPlease do not buy from these
lease please do not buy of these people we’ve been in our house 2 years and had problem after problem. They will lie to you to get a sale. Most recent on going issue we have a bedroom that is so cold in the winter you cannot sleep in it. Yet they refuse to fit insulation boards and the insurance certificate is useless as they just agree with developers and agree the house is built to specification. Specification doesn’t mean it’s right. They also lied and said we will get an electric car charger but all we have is a normal house hold 3 pin socket. If it’s to spec they have lied at the point of sale. Took me over a year to get my flooring corrected . This is only the half of it
Rapinder · 4 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello Rapinder,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
★★★★★ 5/5
TrustpilotA new home on Mascalls Grange We've recently moved into our new…
We've recently moved into our new Charles Church home on Mascalls Grange and the whole experience has been positive. Darren and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. Thank you!
Sally · 4 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello Sally,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren and the Sales team have been paramount in making your home buying journey a fabulous experience, we will gladly pass on your comments as they'll be delighted.Best wishes,Emmy
★★★★★ 5/5
TrustpilotMany thanks to Sophie and team for a…
Many thanks to Sophie and team for a smooth process. Having people who are committed to their job makes everything smooth.
Mr · 3 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello Mr Mundawarara,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received from Sophie and the team. We wish you many happy and healthy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotDream Home!
We purchased an Oxford, and we absolutely LOVE IT!The plot:The living room, study and 3 of the five bedrooms look out onto a forest, and the house is tucked away at the end of a private drive. It couldn't be more tranquil.The house:The Oxford is unique in that it isn't your standard rectangle or square looking house; it's an 'L' shape, which gives it a lot of character! All the rooms are of a good size, and the master bedroom really is like no other: the Mother of All Bedrooms.The finishing touches:I don't know whether this applies to all of Charles Church's sites, but the wardrobe company is Gooding and the kitchen company is Symphony. Both have created a bespoke set of designs for the Oxford that I would strongly consider... we opted for wall-to-wall bespoke cupboards for the master bedroom and room two, as well as an integrated office setup for the study. These have been nothing short of fantastic. For carpets, I would strongly recommend the cloud 9 underlay as it makes the carpets so soft and premium. There are a range of carpets, tiles, LVTs to choose from and it took us a long while to make our mind up as the choices were very extensive.Snags:Based on what I have read online - the average number of snags in a new build is in the 150+ region... we hired a professional snagger and ours had 90. As I write this a good number of them have already been quickly rectified by Customer Care. On the point of Customer Care, there is an office contact as well as a deputy site manager on the ground who both coordinate any de-snagging that needs to be carried out. Both of them have been great, with very quick responses to emails/messages etc. It hasn't felt like they've stopped bothering after receiving the funds at all and even the sales advisor has asked she be kept in the loop with any de-snagging.The staff: everyone from the sales advisor to the site managers has been fantastic. It was evident that the site managers took a real pride in their job and the sales advisor noted down and carried out our finishing touches requests with careful precision.Points to improve:My only point is that some snags would need sorting out quicker than others.
E.U · 1 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Thank you for your very honest review we really appreciate it. At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team. We take on board your points to improve, we shall pass this on to the appropriate team for their ongoing learnings. We wish you many happy years in your new home.Kind wishes,Lucy
★★★★★ 2/5
TrustpilotCharles church
The location at Wynyard is great.However people have lived here for years and some street lights still don’t work eg 6C4858. It’s a great woodland area but CC need a sort out the woodland that they are responsible for. The finishing touches on an estate are important.
Leanne · 1 April 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Thank you for your review, we are pleased you are enjoying the location but sorry to hear that some of the streetlights are not working. We have passed this onto the team who have requested that you contact them directly by email, so they can assist you further. Please email teescustcare@persimmonhomes.com. Many thanks,Lucy
★★★★★ 5/5
TrustpilotAlways there to listen
All the staff I have dealt with have gone beyond the normal to help my family settle in to our new house especially with regard to my disabled husband.They listened to any issues we had and were always there to help.Excellent service from everyone, a big thank you.
Sandra · 29 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear Sandra, Thank you so much for taking the time to leave us a review, it really means a lot to us. We are delighted to hear of the service you've received from the team at the Farriers. Wishing you many happy and healthy years in your new home.Best wishes, Ada
★★★★★ 5/5
TrustpilotSite visit and reservation
Very attentive service and through explanation of everything including responses to our queries.Many thanks to Linda and the team.
Nigel · 28 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear Nigel, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're delighted to hear of the service you've received from Linda and the team at Woodberry Heights. Wishing you many happy and healthy years in your new home.Best wishes, Ada
★★★★★ 4/5
Googlenice house
TheMysticMonk · 28 March 2024 · Charles Church Littlehampton
★★★★★ 5/5
TrustpilotAll good! Still!
This is the second review I have written for our new house at Mascalls Grange. Everything has continued to be excellent. Darren has kept us updated every step of the way with photos and information. The house is now in the final stages and looking great. Thank you for everything so far. Can’t wait to see it.
Rebecca · 25 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Rebecca, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Best wishes, Lily
★★★★★ 5/5
TrustpilotVERY HELPFUL AND KEEPING ME INFORMED AT
VERY HELPFUL AND KEEPING ME INFORMED AT ALL TIMES. EXCELLENT SERVICE.
Mr · 24 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear Mr Gillard, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Harland Gardens team, who will be thrilled. We wish you many happy years in your new home once you have moved in.Best wishes, Lily
★★★★★ 5/5
TrustpilotDealing with Terry in the sales office…
Dealing with Terry in the sales office in Cramlington has just been excellent!
Charlotte · 23 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Charlotte,Thank you! Terry will be delighted when we share your kind words.Holly
★★★★★ 4/5
TrustpilotOur purchase of a house on Paddock Wood…
Our purchase of a house on Paddock Wood Mascalls Grange estate has been a long, drawn out process as the build was held up by bad weather which was frustrating but it now looks as if we will be able to move in in a few more weeks. Darren has been so helpful - regularly sending photos and updates on progress. He responds quickly to our queries and been sympathetic to our frustration about delays.Staff in the sales office have been helpful and friendly and, like Darren, always get back to us promptly after a query.It's been a long wait but staff at Charles Church have made it more bearable.We're now looking forward to moving into our new home.
Patricia · 21 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Patricia.Thank you so much for taking the time to leave us your review, I would love to share this with the team. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details.Best wishes, Mia
★★★★★ 5/5
Trustpilot5 star experience as we approach completion
Very impressed so far with the buying experience. Communication is swift and effective. We had the home demo today which was extremely thorough.
A · 19 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Good morning, thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team, we shall certainly pass this on.Kind regards,Rose
★★★★★ 5/5
TrustpilotMascalls Grange
Cannot fault Charles Church (Mascalls Grange) one bit, from the get go all the way to completion they’ve been brilliant. The site manager has kept us up to date with pictures all the time whenever any progress has been made. They are available for any question and contactable whenever needed, not to mention the fact of their builds. We are in love with our house and we wouldn’t recommend anyone else but Charles Church. Thank you again! Would definitely recommend to use this company.
Brad · 19 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Brad, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted. We wish you many years of hapiness in your new home.Best wishes,Mia
★★★★★ 1/5
TrustpilotMascalls Grange Paddock Wood
It started off so well, now it’s a joke:Trespass and safety issues across my private property from day one, no one really cares and they even went around to my neighbours stirring it up which has made things worse - the customer services man is exhausting - it’s a tit for tat whatsapp extravaganza! He even suggested I should suck it up as Persimmon will make redundancies. Guess he’s first on the list!Unbelievably…..he then asked me to lie about completion of snagging - to make sure he hit his bonus targets. Don’t worry he said - you’ve got a two year warranty. I may have, but these items are SNAGGING 😂 When I challenged this he tried to make me feel bad about it. Again - a tiresome whatsapp tit for tat conversation whilst I’m trying to work and pay for this house. Exhausting.And two months in - still no rear garden turf as promised on day one. Have been living in a mud bath out there - but don’t worry the empty property next door had their turf laid so it can be enjoyed by no one 🤪So many minor issues that there isn’t enough characters on here to tell you. Water pressure so low, hot water for about 15 mins at a time - so luxury long showers in the bathroom here are not possible 😂 I could go on …Buyer - Beware!
Julie · 19 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Thank you for your feedback which will be communicated to our regional team for an internal review. Our Customer Care team is keen on resolving your concerns and are looking at the possible options on how to prevent the foot traffic to the side of your home. They will respond to your email today.
★★★★★ 5/5
TrustpilotGreat staff
Great staff, always very helpful and want to make sure you are happy with everything in your new home
Adele · 14 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Good afternoon Adele, thank you for your wonderful review. Our aim is to always ensure our customers feel valued and looked after every step of the way when buying a new home, so we are delighted to hear of your experience. We shall pass on your comments to the team who will be delighted.Kind regards,Rose
★★★★★ 3/5
TrustpilotHouse is ok in Yatton Keynell lovely…
House is ok in Yatton Keynell lovely village location my only gripe is the fibrenest! Fibre Nest charge £47 per month for internet access only and give house owners no option for the choice to have this service cheaper or alternative. It is shocking that Charles church can be allowed to treat customers with the market control. They shouldn’t be allowed with this internet domination with extortionate charges is illegal and immoral. Avoid fibrenest if you can at all costs! It’s awful with drop out service and never ending problems our broadband has been down for 20hours now and still no update !
Mrs · 7 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear Mrs Perry,We are sorry to hear of your review of Fibrenest and will pass this on to the relevant team for their awareness. Best wishes,Lucy
★★★★★ 5/5
TrustpilotAlways approachable and resourceful
Mrs · 7 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hello Minnu,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotDe Vere Grove
De Vere Grove, Earls Colne, 72 Rogers Avenue. We moved into our lovely new home on 29/02/2024.Natalie guided us through our journey from leaving a deposit to completion and far exceeded our expectations. Very professional, polite, friendly and courteous. Big thank you Natalie for all your help. Brad the site Manager is also very helpful and friendly. Recommend anyone looking to move to Earls Colne.
Jason · 5 March 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Jason,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team. May we wish you many years of happiness in your new home.Best wishes,Kat
★★★★★ 5/5
Trustpilotgreat home
great home, no issues, always pleasant if i ever need to speak to them.
Craig · 29 February 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Craig, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but we have been unable to locate you on our systems. We would love to share this review with the team, please do respond with your plot number and development to enable this. Best wishes, Ada
★★★★★ 3/5
TrustpilotLooks great up front, but get into the detail as early as possible and certainly before paying reservation fee
Important information is not given up front- included/excluded items, - restrictions on flooring (LVT not permitted on upper floor, except for some reason it is ok in bathrooms- very limited sanitary ware options, - reluctance to install things in some houses that are installed in others (breakfast bar, eye-level oven),- poor brochure presentation - many items in the brochure are not available on certain sites, sink and tap options are poor,
John · 27 February 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Dear John,Thank you for leaving your very honest review, we really do appreciate it. We shall pass on your comments to the relevant team for their awareness and ongoing learnings.Kind wishes,Holly
★★★★★ 5/5
TrustpilotFirst time buyers - Mascalls Grange, Kent
Myself and my wife are in the early stages of purchasing a new build on their Mascalls Grange site in Kent and so far the sales team and the contracts manager Graham have been great with us. Very helpful, easy and efficient communication and regular updates on the build as it progresses. Can’t fault them so far!
Sam · 26 February 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Sam, Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes, Mia
★★★★★ 5/5
TrustpilotCharles Church at Mascalls Grange in Paddock Wood
Thank you so much to the development Charles Church at Mascalls Grange at Paddock Wood !I am extremly pleased with my house development so far.Thank you x
Nina · 25 February 2024 · Charles Church Earls Colne
Agent replied · 13 June 2024
Hi Nina, Thank you for sharing the start of your experience with Persimmon Homes, we so pleased to hear you have been well looked after by the team. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
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