Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

Trustpilot

Woodberry heights

We were made to feel at home and everything about buying a new build house was explained fully to us so that we had all the facts.Linda was excellent and very helpful and knowledgeable and she has answered our many questions

Dorothy · 22 February 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great experience

Great experience so far.As the house was progressing I really wanted further additional to my house Mr Darren and the team were extremly helpful.Thank you so much !

Nina · 22 February 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

The worst customer service I've received from any company

Genuinely surprised to go onto this Trustpilot page and find that Charles Church have a relatively good rating. Our experience has been absolutely awful. Prior to completion things were going reasonably well but then the issues began. After moving in it turned out there was a fundamental flaw in the composition of the screed layer which meant that the entire downstairs floor needed to be drilled back up after we'd already completed and moved in. Absolute nightmare with Charles Church trying to avoid liability the entire time, finally accepting but then with no offer of any alternative accommodation, compensation or even an apology while our home became a building site over Christmas. Things went from bad to worse. Contractors then managed to damage our LVT flooring when trying to repair skirting damaged during the post completion drilling work, they've ruined our upstairs carpet by cutting it down so aggressively during floor repair work that it no longer covers the floor. We've had a shower out of use for months because they haven't arranged for a joiner to come round to fix gaps in the sealant. We are chasing multiple times a week every week. The company doesn't even follow their own complaints procedure as we registered a formal complaint months ago but are still waiting to hear from the person it's supposedly been escalated to. I genuinely have never had a worse customer experience.Feb 2024 update: still chasing to have issues resolved with no follow up or sense of any sort of urgency from customer service. Every single query has to be escalated to a complaint just to start getting a response and even then just weeks of back and forth.

Joel · 19 February 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Still waiting……tick tock tick tock

Still waiting……tick tock tick tock…..absolute dog crap of a company!!!!! DO NOT BUY FROM THESES OR PERSIMMONS (Same company!

Steven · 19 February 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

STILL WIATING....................

STILL NOT CONTACTED US.........FULL OF BS THIS COMPANY

Steven · 16 February 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

STILL WAITING FOR CONTACT FROM SOME ONE…

STILL WAITING FOR CONTACT FROM SOME ONE OUTSIDE MY REGIONAL OFFICE.....VERY QUICK TO TAKE OUR MONEY NOT VERY QUICK TO PERFORM!!!!

Steven · 14 February 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Helpful member of staff in the showroom.

Rating only, no written review.

Mrs · 10 February 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

I only put one star on because I have to....SHOCKING COMPANY

I only put one star on because I have to in order for me to put a review on or it would be negative 1000000000000 stars if it was an option. Big mistake buying from this company, from the moment we walked through the door on day 1 to leaks and kitchen cupboard doors falling off in our hands......bodge job, after bodge job, after bodge job.....almost 20 months in and the house is starting to show further dodgy build works….We have finally cracked and got an accredited building inspector out to assess the house.So much wrong with fundamentals, we have damp and the electrics going bang in a 20 months old house! There is some really bad stuff that has been done in our house which I will refrain from putting on here, but it is bad. I could write a list longer than you would be able to read in one day with all we have encountered with this house and the behaviour of this company to deal with as a whole…..do not buy from this Company….avoid at all cost…..our experience has been so bad we are considering moving house again! We would love to speak to someone face to face, who is higher up in the company and outside our regional customer service centre to go through all we have been through with this joke of a company.Save your self a load of heart ach and mega stress and do not go to these guys…..very bad company and oh by the way they are actually Persimmons , they use Charles church as a trojan horse, to suck you in. We are not even talking about cosmetic snags here but actually build quality and build standards snags!We trust these companies with hundreds of thousands of pounds to provide us with a good product and they don’t, in my opinion house builders, such as this company need regulating far more than they are!...Disgusting!Shocking, Shocking, Shocking, Shocking. CAN SOMEONE HIGHERUP FROM OUTSIDE MY REGIONAL CUSTOMER CARE CENTRE REPLY TO THIS REVIEW WITH CONTACT INFO FOR YOU PLEASE…..I DO NOT WANT TO SPEAK ANYMORE TO OUR CUSTOMER CARE CENTRE.

Steven · 8 February 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Mascalls Grange Phase 3

I just did the exchange of contracts after viewing 6 new built development sites in Kent last Oct. Mascalls Grange is above average among the six sites in many aspects such as the floor plan with all bedrooms big enough for a double bed, large windows, coming with a utility room and a shed in the garden, good space among houses and very importantly, the attractive incentives. The sales team was also very flexible and efficient in releasing the price for my desired plot with a superb outlook. I am very pleased about that. But since I am not resident in the UK, a local friend of mine helped me to make certain phone calls needed. It would be better if more means of communication such as Whatsapp, TEAMS or Zoom can be used. Darren, the Contract‘s Manager proactively contacted me via Whatsapp keeping me updated on the build progress and answering my questions quickly that I very much appreciated. It gives me some peace of mind when I am living abroad. So far so good. I am looking forward to seeing my new home soon.

Jorine · 29 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Mascalls Grange

We have reserved a plot on Mascalls Grange and whilst we are newbies to the whole buying a new build process, we've bought many houses during our lifetime.Darren, contract manager and the ladies in the sales office have been very good at keeping us up to date, answering all sorts of questions and are currently trying to work within a timeframe for our chain not to break.A positive start for us ....

Sally · 27 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Excellent service from the off.

Since first paying a visit to the Paddock Wood - Mascalls Grange site we have been very impressed with the attentive service and detailed information received from Charles Church. Once we had decided on purchasing and put our deposit down we have visited several times and been given frequent updates, with both messages and photos, of the work being done in our reserved property. This has made the whole process much more exciting and we have felt very involved. Any questions we have had, however small or silly sounding have been answered quickly and we are very much looking forward to moving in.

Alison · 25 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Silverwood Garforth Charles Church

After moving into a new house, you expect to be left to get on with it. But not with Charles Church, the day after we moved in we get a courtesy call from site ( as still building) is everything okay do you need any assistance. We could not really complain but pin pointed a few paint issues ( not an emergency) and we were sent 2 painters via appointment and what a great set of lads, polite, and very respectful of the property and promptly touched up scuffed areas. Had an issue with our tap, another prompt appointment and problem solved. Would I buy from Charles church again? Yes I would and this is my second new build. Well done and highly recommended 😀

Patricia · 25 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Moving in day was great

Mascalls Grange, Paddock Wood.Moving in day was great, so welcoming and I received a lovely 3 day check in. I’ve got the usual snagging bits for a new home but the team are very understanding and responsive.

Friend · 25 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great team

Natalie and Bradley readily available and helpful. Good customer service

Mr · 24 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Liz has been very helpful

The staff at Charles Church have been fantastic during the ongoing process of us moving into our new home. Liz especially has been fantastic in helping us along with the process.

JT · 20 January 2024 · Charles Church Earls Colne

★★★★★ 2/5

Trustpilot

6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready

I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.

Ryan · 17 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park - Uckfield (customer service)

Francesca has been super helpful throughout the reservation process. We have visited the site several times to view the different plots and explored different options for us with her help. Shout out to Steve, the site manager also for showing us some houses mid-build. I can't fault the experience we've had so far with Charles Church, everyone we've spoken to are really friendly and happy to answer all of our questions. It's been smooth sailing and enjoyable so far! We look forward to the next stage, choosing our options etc.

Lauren · 15 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Mascalls Grange Paddock Wood.

Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.

Julie · 12 January 2024 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Terrible experience with new house at…

Terrible experience with new house at Woodhorn Grange Ashington. 105 snagging items and other issues. House rushed before Christmas with poor decorating, damaged features and bath leak that has come through ceiling. We even had swear word written on breeze blocks in the garage which was a nice touch. Response not good enough from management.Lucy not had any request for further info?

J · 8 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church Silverwood

Great experience with Charles Church Silverwood. All our queries were answered quickly, and the quality of the house and decorations were excellent. Only had a few small snagging issues but they were all dealt with quickly. Huge thanks to our sales advisor Chloe, site manager Andy, and after sale customer coordinator Amy!

Ricky · 7 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church exceeded all my expectations

Charles Church exceeded all my expectations. From the moment I put my initial enquiry in, Patricia made me feel so valued. Within half an hour of our initial call, I was viewing what turned out to be our new home, and I absolutely love it. The quality of build is excellent and the extra touches chosen, have made our new home perfect. Patricia and Bobbie, made the whole process smooth and easy, excellent communications throughout. Jason - Site Manager has taken such care to ensure our new home was perfect to move in to and has gone above and beyond to help us settle in very quickly.

Helena · 7 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

We moved into our Charles Church Mascalls Grange

We moved into our Charles Church property in November 2023, the process of purchasing the property was fairly straight forward, we had more issues with the property we were selling. Charles Church were always on hand to try and help out as best they could. We were not able to see our house until two weeks before moving, due to the building site we were unable to get to see it, it was lovely to see it once it was finally finished, we did suggest though that maybe a build progress update with some photos each month would of made it feel like we were a bit more involved. Once we moved into the property we had a few issues with appliances but Charles Church had this sorted by the day we moved in. The property is finished to a high standard and there are no major issues, just minor works which are in the process of being completed. Due to such wet weather after moving in, we had to live without turf for a while, with a dog it wasn’t much fun, but my best Christmas present was our turf being laid the week before Xmas. We are extremely happy in our new home, I would definitely recommend Charles Church, moving is never straightforward or easy, plus moving into a new build is never without hiccups but we trust that Charles Church will always resolve any issues we may have.

Hannah · 6 January 2024 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Good organisation and staff are…

Good organisation and staff are friendly. One thing is that they were rushing to complete my house but there are some missing like kitchen larder unit, kitchen selves in not fitted yet in cupboards, back garden and some issues so they will sort it out soon

Mrs · 5 January 2024 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Sophie was amazing

Sophie was amazing, answered all our questions. The whole team made it as easy as possible for us as first time buyers

B · 4 January 2024 · Charles Church Earls Colne