Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 1/5

Trustpilot

Poor service once they get your money after completion

1) Cannot fault the service until you move in, then they do not want to fix any issues and very unhelpful. Have been waiting for more than 2 years for garage roof to be repaired, sent many emails and videos, they sent numerous people round to sort and still not done. Left hand does not know what the right hand is doing. Spoke with them again today and they say they thought it was done 6 months ago! Now asking for more photos!2) Last year we had issue with one of the stair treads on the stair case, this was eventually replaced after chasing numerous times. However we were informed at the time of repair that the other stairs would also need replacing at some point. I have today contacted Charles church / Persimmon to report 2 additional stairs damaged but they are not interested as our 2 year warranty has expired ! So despite them knowing of a fault 12 months ago with the staircase and 1 stair replaced they are now washing their hands with it and saying it is now my own problem to sort!!3) Our toilet in main bathroom upstairs has a leak, the leak has gone through the floor and into the downstairs ceiling. Again they are not interested in helping / repairing as the 2 year warranty has expired...!A toilet in a new build house should not be leaking to that extent just after 2 years from new, but they seem to breathe a huge sigh of relief when they advise it is now my problem not theirs due to expiry of warranty.

Chris · 22 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Very quick

Very quick, very smooth and helpful

Kim · 14 November 2023 · Charles Church Earls Colne

★★★★★ 3/5

Trustpilot

Poor communication

The communication is very poor both pre and post completion with sales and customer care Build is nice very nicely designed and to a good standard of finish build side except few snags good

Loren · 13 November 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Buildings Safety Act

We are trying to sell a leasehold property of which Charles Church is the freeholder/landlord. We need to contact CC to get a form regarding the Buildings Safety Act but cannot find anyone who will respond. Purchase is in danger of falling through and I am at my wit’s end. Hoping this will help?? PLEASE CAN SOMEONE FROM CHARLES CHURCH REPLY TO THIS REVIEW ?????Emmy, please can you send me an email address or phone number, I do not want to put my personal contact details on this review

Judith · 9 November 2023 · Charles Church Earls Colne

★★★★★ 3/5

Trustpilot

Marylebone homes

Nice location, nice sized homes.Dislikes, lack of electrical sockets, gloss paint finish, no extractor in shower cubicles.

Michael · 6 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

The initial meeting at harland Gardens…

The initial meeting at harland Gardens with Marie was very good and she was very helpfull. Always welcoming whenever we visit site.even without an appointment.

Mr · 6 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park

I am about to exchange on a house at Harlands Park.Since my first contact with Francesca in September I have found her to be very helpful, friendly & nothing is too much trouble for her.I met Steve on site & he was such a lovely friendly man. He showed me around the site & my new house. He explained every detail to me so no questions went unanswered.Then Darren came to introduce himself at the Site Office. He has gone above & beyond to be so helpful. He seems to be on call 24/7 as he’s always returns my messages promptly.However, he has been told maybe he can no longer have any communication with purchasers.I personally hope this doesn’t happen as I like hearing from him. He informs me & sends me photographs on the progress of my house. I think this is such a nice touch for a purchaser to have.So I would just like to thank you all for your help & for making my life less stressful!Ellie

Ellie · 5 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

I can’t recommend more highly

I can’t recommend more highly, buying a property from Charles Church. There customer service, in particular the excellent communication I have received from purchase throughout the build has been exceptional. I would like to thank Darren at Harland’s Park personally for the weekly progress pictures and updates. This personal touch is something that makes me review so highly.I can contact Darren on-site with any questions and I always feel listened too.

Michelle · 4 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Ongoing excellent service from Harlands Park

I am moving into my new house on Harlands Park next Friday. Today I went to the site to sign off the house. Both Francesca and Steve were as efficient as always. It shines through how much Steve cares about the houses he builds and the people who buy them. Buying my house has been torturous because of my sale but throughout the six months it has taken to get to completion Darren Graham has kept in touch, giving me updates and willing me on. I’ve appreciated his input - he’s highlighted that it’s not only the people on site who care about the buyers. Thanks to them all.

Joy · 3 November 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great advisors

Great advisors, really helpful. The development is beautiful and I’m very happy with the perks

Anna · 3 November 2023 · Charles Church Earls Colne

★★★★★ 2/5

Trustpilot

Charles Church Homes Purchase

From the time of paying the deposit to moving in was a constant concern and delays. Staff turnover is high 3 Site Managers in 6 Months, 2 Sales People left the team. The quality of finish and workmanship is just not there.

Alan · 31 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Charles Church Harlands Park

Since reserving our new house 10 days ago I've got nothing but praise so far for all the people at Harlands Park. Steve went out of his way to arrange a convenient time for us to view the house. Francesca was very helpful and informative, making the reservation process very straightforward. Darren introduced himself as the site contracts manager the next day and we're looking forward to seeing the final stages of the build.

Graham · 30 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Buying from Charles Church I

So far our experience in buying a house on the Harlands Park development has been very positive. We are regularly updated on the progress of the build and without exception the people we are dealing with directly are knowledgeable, enthusiastic and really willing to provide all the information we require.

Customer · 25 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

One of the best decisions of our lives.....

From our first contact with Charles Church, the experience has been really positive. Grace was great helping us to find the right home and its fitting out. She kept us up to date with all the stages of the build. Joe, the site manager, has always been there explaining and supporting us through the build process and beyond. He has made sure that everything is working properly and has been there to sort out any issues we had. I must stress that the issues have been minor although niggly but Joe has been there, he is a credit to the company. I would highly recommend Charles Church Homes to anyone thinking of buying a new house. We are extremely pleased with our new home. It is cosy, light and well-designed. Well done to all the team at Charles Church.

Carole · 17 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

My site manager Diyan is very…

My site manager Diyan is very supportive & helpful. Thanks a lot!

Dr · 11 October 2023 · Charles Church Earls Colne

★★★★★ 3/5

Trustpilot

Miss Leading …

Finding out that the original specification in the printed Catalogue had changed. Therefore a lot of the items included had been removed.

Shirley · 8 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Enjoying our new home

Enjoying our new home. Any snagging is being sorted swiftly with very friendly workmen who go above and beyond to ensure we are happy with everything. I can’t fault the after service at all.

Mrs · 7 October 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Charles Church Above Average.

Charles Church provided good service generally speaking. There was a change of sales executives during the course of my purchase, however the newcomer was poor by comparison and communications with respect to the progress of the purchase wasn't quite the same. The vast majority of the finishing is good but inevitable snagging exists. Damage by workmen to the interior does happen but this should be picked up on before the house is handed over. Carelessness by tradesmen happens throughout the house constuction industry. I would like to see tighter quality control by Charles Church before keys are handed over to the buyer thus obviating or minimising any snagging. The site manager is very cooperative and accomodating to the issues we have regarding snagging. So all in all, reasonably happy.

Colin · 6 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Superb Service, Great Quality Build

Superb service received from Dan and Simon who were very quick to rectify any issues I experienced (usual small snags only). I am thoroughly impressed with my new build and the quality of service received from day 1...Dan and Simon are a credit to Charles Church. I would buy with CC again!

Lottie · 6 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Absolutely excellent from start to…

Absolutely excellent from start to finish, Gill in the Marketing suite was wonderful throughout the process of buying my home as were all the staff on site.The quality of the build and finishing is excellent.

Joanne · 6 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

5 Stars so far for Harlands Park!

Wonderful service so far from all the staff at Charles Church, Harlands’ Park Development in Uckfield. From the moment we met Francesca in the Sales Office late August our journey to owning our new home began, and so far it’s been seamless!We’re looking at moving in end October beginning November. Steve the site manager has shown us around our house and gave us his phone number to contact him anytime. My wife has been in contact with Christine in the office who has been so helpful too. And we get weekly WhatsApp photos from Darren the SE Contracts manager keeping us updated with the changes going on. All around it’s been fabulous service from them all!

Kevin · 6 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Kept us informed at every stage

Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.

Mr · 5 October 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

A week after completing on our purchase…

A week after completing on our purchase we are still unable to Move in!The road to the property hasn't been finished so it's not possible to get a vehicle anyway where near our house to deliver our possessions.We have over 100 snagging issues that need attention and even though we handed the keys back to the site manager the day we completed or purchase no one has set foot in our property a week on to fix anything.It's an absolute joke to pay over £300k for a house be forced to complete before the property is finished and still have to rent somewhere to live.Definitely not impressed with the Charles Church property experience.

Trevor · 5 October 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Seamless move

Fabulous sales staff Fabulous site manager. They couldn't do enough to help making the purchase side of moving seamless.

Mr · 5 October 2023 · Charles Church Earls Colne