Trusted Agent profile
★★★★★
822 reviews across 2 offices and 2 platforms
Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 822 reviews on two platforms, rated 4.2 out of 5 overall.
Charles Church's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotAll good so far
All staff including tradesmen have been great, so far a great experience
Hello Allan,Thank you very much for your great review! We shall pass on your kind words, the team will be delighted.Best wishes,Emmy
4/5
TrustpilotQuite good
Overall the new build house has 4 stars quality.
Hello Yvonne,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Emmy
1/5
TrustpilotMake sure it’s right for your timelines and not the builder
Moved us in too soon not ready for families. Standard of the house finish unacceptable like they did not care. Second fix was sub standard on a positive they are working hard to rectify very hard but should not have been in this situation in the first place. Not what you expect for a new development
Hi Colin,Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes,Kat
5/5
TrustpilotWonderful experience at Harlands Park, Uckfield
My partner and I are in the process of buying our new home at Harlands Park in Uckfield with Charles Church and we’ve been so impressed with the how smoothly everything has gone and how amazing all the people we’ve come into contact with are; from Francesca in the Sales Office who has been so helpful and supportive, to the wonderful Site Manager, Steve and Steven Andre in his team, to Darren who is sending us weekly progress updates and photographs. We couldn’t recommend the team or the site more and we can’t wait to be in our beautiful new home soon!
Hi Katie,Thank you for your amazing review and sharing your experience, we are so pleased that a lot of our key points which really matter to us have been recognised. We shall pass this feedback onto the team who will be thrilled. May we wish you many years of happiness in your new home, once you have moved in.Best wishes,Mia
5/5
TrustpilotSales team were really helpful and…
Sales team were really helpful and friendly.
Hello Terry,We always hope to receive this kind of feedback, thank you for sharing. Please do keep in touch and let us know when you have moved into your new home.Best wishes,Emmy
5/5
TrustpilotBrilliant team at Charles Church Uckfield
I am in the process of buying a house on Harlands Park, Uckfield. Having already visited the Taylor Wimpy development and found the sales rep hard nosed and unempathetic, I went with low expectations. My experience couldn’t have been more different. Francesca was/is highly professional with a sense of humour. She has made the initial process smooth and easy to understand. As my move in date gets nearer I have now met Steve who showed me around my new house, Mick who has helped build it and Darren who sends me WhatsApp updates every week. Yes, they are a business but everyone I’ve met genuinely wants their buyers to be happy with their new homes. I can’t wait to move in.
Hello Joy,Thank you for taking the time to leave your review, we really do appreciate it. It's wonderful to hear that so many people have been paramount in making your home buying journey a fabulous experience. We shall certainly pass on your comments as they'll all be delighted. Please do keep in touch and update us when you have moved in.Best wishes,Emmy
5/5
TrustpilotFrancesca Steve Rob and Darren have…
Francesca Steve Rob and Darren have been very helpful so far and we are very pleased with the process at this stage and I am sure we will still be pleased when we move in.Dave and Tracey Kemp
Hi,Thank you for taking the time to leave this review, it is very much appreciated. We are pleased to hear you have been well looked after by Francesca, Steve, Rob & Darren, will pass your feedback on to the team.Best wishes,Mia
5/5
TrustpilotMy New Home No9
Salespeople are great and very helpful and understanding of the big commitment of buying a new home and try to make it as easy as possible and are always eager to help well done The Hamlet.
Dear Stephen, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes, Lily
4/5
TrustpilotHouse style great and staff friendly…
House style great and staff friendly and helpful. Only issue was slow to respond to calls and emails.
Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but very sorry to hear your experience didn’t meet all your expectations, I will certainly pass your feedback onto the team for their awareness and ongoing learningsBest wishes, Zoe
5/5
Trustpilotpolite
polite, efficiency service
This is great feedback, thank you!Best wishes, Zoe
5/5
TrustpilotHarlands Park, Uckfield
We are in the process of purchasing a house on this new estate. There has been great communication between Francesca from sales and Darren from the site team. They have been very accommodating in letting us change a few things to help make the house suit our needs. We look forward to moving in soon.
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
5/5
TrustpilotTurning a top quality house into our warm and inviting home.
We are so happy with our new Charles Church house in the Harlands Park development! It is everything we could have ever wanted and more. The high-quality finish is evident throughout the house, from the sturdy construction to the beautiful finishes. We love the open-concept kitchen/dining room, the large garden, the well-lit central staircase and the four bedrooms with plenty of storage space.During the first five weeks, we have been working hard to make our new home a warm and inviting place to live in. We furnished it in a style that reflects our personalities and interests and filled it with our favourite things. We love spending time in our new home, and we can't wait to make many more memories here.The landscaping and planting that Charles Church include throughout this development are quite exceptional. We have planted some flowering shrubs and a few trees of our own in our garden and look forward to seeing them flourish over time. We enjoy spending time in our outdoor space, cooking on the BBQ, and relaxing. The location is perfect as we are close to everything we need, but we are also in a quiet neighbourhood in a beautiful rural setting. Every member of the Charles Church team we have met has been friendly and helpful. They take great pride in delivering the best possible homes and the neighbours we have met all seem very happy to be living here too.We are so grateful for our new home. It is a place where we can relax, unwind, and create lasting memories. We love it!
Hi Dennis,Thank you for taking the time to leave such a detail review. We are so glad to hear of your positive experience and wish you all the best for the future in your new home.Best wishes,Eva
5/5
TrustpilotToday replacing faulty French doors…
Today replacing faulty French doors very good job by Windsor windows thanks ,
Hi Colin,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Kat
5/5
TrustpilotLisa was fantastic
Lisa was fantastic. Every time I went into show house she was always helpful.
Hi Susan,Thank you for sharing the start of your experience with Persimmon Homes. We are pleased to hear you have been so well looked after by Lisa. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotExcellent service
Excellent service! All staff very helpful and friendly, made us feel very welcome Would definitely recommend to anyone👍🏽
Hello,We strive for 100% satisfaction, and it is great to see you had such a positive experience. We would love for you to update us when you have moved in to your new home.Best wishes,Emmy
4/5
TrustpilotThe sales and site staff were/are…
The sales and site staff were/are excellent - Friendly, approachable and always responded positively to requests for help or information. The only downside for me was the pressure to complete which I understood but it added to what for me was a stressful situation.
Hello Mary,Thank you for leaving your review, we really do appreciate it. We are very pleased that you have been so well looked after by the team, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness. Best wishes,Emmy
1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
1/5
TrustpilotZero stars
Zero stars. 11 months living in our new home, of the original near 400 snags, we still have a hole in our roof, incomplete bathrooms and kitchen and damaged patios doors. 6 months ago we received a letter from a regional manger promising all would be resolved, with adequate compensation. Complete lies. The company is a joke.
Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes, Zoe
2/5
TrustpilotDon't be in a rush to get issues sorted ...
We bought a house with Charles Church in August 2022. We have had a quite a few issues with the house, some relatively important (such as lack of ventilation in the loft due to poor construction of the roof) and some more minors. Although issues are to be expected with a new house, one aspect that has been consistently disappointing is the time it takes for Charles Church/Persimmon to address them once they are reported. Our garden has major drainage issues, which were reported back in January/February. We only had an inspection in April, and this issue is still not addressed, our garden is pretty much a mud pit. The garden will need to be overturned for the drainage to be fixed, which means that with the resting time needed once the new lawn has been laid, we probably won't be able to enjoy our garden this summer (so a whole year without being able to enjoy our garden). Our loft, which was so poorly ventilated that we got water leaks during the winter, is still not fully fixed, and we have been living with stains on the celling since December. There are many things we like about the house, but it's been a drain to engage with CC/Persimmon. It feels at time they are reluctant to find a fast and satisfactory solution, and any issue will require multiple visits (each one requiring a day blocked waiting at home). Some of the staff are helpful, but we clearly feel that a peaceful enjoyment of our house is not a priority at all for CC/Persimmon.
Dear Charles, Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Ada
5/5
TrustpilotSales advisor was really helpful 👍
Rating only, no written review.
Hi,Thank you for taking the time to leave your positive review. We wish you all the best for the future. Best wishes,Eva
3/5
Trustpilotshabby work ethics
charles church often reply and rectify most items on the snagging lists, but to leave a 3 brick wide gap for 12 months in a shared fence atop a wall then nail a board to fill a gap actually beggars belief - very shabby and unprofessional .
Hi Steve,I am sorry to hear of your experience. We take all feedback seriously and we will pass this on to the team for them to review.Best wishes,Eva
5/5
TrustpilotHarlands Park, Uckfield
We recently reserved a plot at Harlands park and have been really pleased with how kind and attentive everyone has been. The development looks great already, with lots of planting, and the people already living there we met while visiting have been very friendly.We're getting update photos from Darren of both our house and the general site from drone shots, which is cool to see.Excited to be selecting our options with Francesca this week. The sales process has been seamless and she's been a great help.All in all a great experience so far.
Hi Harry,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by Darren & Francesca, I will pass your feedback on to the team. Please do keep in touch and let us know once you have moved in.Best wishes,Mia
5/5
TrustpilotGillian is amazing absolute quality as…
Gillian is amazing absolute quality as is the site deputy manager Stuart
Hi Colin,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by Gillian & Stuart. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotNever too old to buy your first home
From our initial enquiry to collecting the Keys to our new house it has been a seemless journey. As mature first time home owners it has be a pleasure to deal with the team at Charles Church.s with any new building if building project there will always be some snagging issues to address. However I am not fazed and feel confident that Charles Church will address these and assist imy wife and i making our first house purchase our home.
Hello Tim,We always hope to receive this kind of feedback, thank you for sharing. We are so pleased to hear you have been so well looked after by the team, and they have made your first time buying experience such a wonderful one. We hope you have many happy years in your new home.Best wishes,Lottie
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Earls Colne has the most, with 821 reviews rated 4.2 out of 5, followed by Littlehampton with 1.
The two Charles Church offices, by town:
