Trusted Agent profile
★★★★★
822 reviews across 2 offices and 2 platforms
Charles Church has two offices, in Earls Colne and Littlehampton. Together they have 822 reviews on two platforms, rated 4.2 out of 5 overall.
Charles Church's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat experience buying our first home
Great experience buying our first house, the staff members we’ve met have been amazing and we would definitely recommend this company.
Dear Paul, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
4/5
TrustpilotHarlands park uckfield Purchase of our new property…
Commencing from visiting the sales office and viewing the show house we have been very impressed with the quality and competence of staffAt our recent viewing of our future property we were very impressed with the member of staff who showed us around Overall to date we have been very impressed
Dear Kristine, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Ada
5/5
TrustpilotSince I reserved the plot in Uckfield
Since I reserved the plot in Uckfield, I have been kept up to date on a weekly basis. It’s amazing that I get to see the progress of the house and great to receive after a long working week! Having bought a house with other house builders- this was not the case. Any questions/queries are answered quickly. Very happy! Thank you Charles Church and cannot wait to see more!
Dear Mrs Hyde, Thanks so much for your kind words. We always hope to receive this kind of feedback, thank you for sharing. Best wishes, Ada
5/5
TrustpilotSince moving into our home back in…
Since moving into our home back in December on Harlands Park Uckfield I only have good things to say. Any query, question or snag has been attended to in a speedy manner by Steve. A special thanks to Jason who has gone over and above. He’s been very thorough and professional, we have been really happy with his work when attending our home. I’d recommend a home on this development.
Hi, Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Steve and Jason have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they will be delighted.Best wishes, Ada
1/5
TrustpilotAvoid!!
Avoid! Bathroom lights gone in a year. Rusting on radiators. Poor customer service and told miss information from their team. Impossible to speak to anyone in charge to get things resolved. You have to chase them. They won’t come back to you or acknowledge emails etc.
Thank you for taking the time to leave your review, Trish. I'm keen to look into this further so I'm going to ask Trustpilot to send you a message asking for more details. If you could complete the Reference section with your plot number and site details, that will help me locate your details.Many thanks, Penny from Charles Church Homes
5/5
TrustpilotHappy in our new Charles Church home
So far, we are very happy with our new home. Sales team on Herons Park, Angmering are knowledgeable and helpful, especially Jane. House appears to be finished to a very good standard. Minor issues have been resolved quickly and efficiently thanks to Dom, the on site Customer Services Manager who is also receptive to our comments and concerns, and provides useful advice. Builders/tradespeople are friendly and courteous, all remedial work being carried out competently and skilfully. Despite the ongoing building work, the site is always kept clean and tidy, and noise levels kept to a minimum.
Hi Lynne,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Jane, Dom and the team. I will pass your feedback on, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotLiz from wynyard made choosing our home…
Liz from wynyard made choosing our home very easily, very professional and took her through every step of the way
This is a great review, thank you for sharing Diana.We shall pass on your feedback to Liz who will be thrilled to hear.Best wishes,Lucy
5/5
TrustpilotOutstanding all round!
The house is of outstanding quality. Sophie Fox, the Sales Advisor, has been incredible from before purchase right through to after care. The few minor issues that have arisen have been dealt with quickly, professionally and have been set right. Highly recommended!
Hi Mark,Thank you for your valuable feedback, it is very much appreciated! We shall pass on your feedback to Sophie who will be thrilled with your comments. Wishing you many happy years in your new home.Kind wishes,Holly
1/5
TrustpilotCharles Church - a mixed experience
We bought a house through Charles Church (Durham) and the overall experience has been mixed. Sales Experience - ExcellentJanice (Sales) was very helpful and kept us informed on the progress of the house up to the point of completion. She was always available to answer any questions and helped with choosing the flooring, kitchen, tiling etc. On moving in day, Janice gave a helpful demonstration of the house and helped with the snagging form. She even brought tea/cofee and cakes - Janice was amazing and a genuine asset to the company!House Build Quality/Site Manager and After Care - PoorWe were disappointed by the number of issues with the property and time it has taken to resolve them. There are still issues that have not yet been resolved, 9 months after moving in. Update: a number of further problems with the property and the slow/inadequate response from the After Care team has resulted in me amending the review to one star. It has been so disappointing that the customer care has been so poor.
Hi Paul,Thank you for leaving your very honest review, we really do appreciate it. We are very pleased to hear that you were well looked after by the sales team, but disappointed to hear that your experience didn't match your expectations. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Mia
5/5
TrustpilotEverything was explained step by step
Everything was explained step by step. They were very helpful and informative. The team at Herons Park made it a good buying experience.
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
5/5
TrustpilotLauren & Ed, Silverwood, Garforth
Myself and my partner reserved our property at Silverwood, Garforth, on August bank holiday weekend and completed / moved in the week before Christmas. The girls in the sales office, Chloe & Karla, were great at keeping us up to speed throughout the transaction and had good knowledge of our property type, (even more comforting when you’re buying off plan). We’re really pleased with the end result and glad we spent that little bit more on the kitchen & bathrooms. Everything has been done to a really good standard and it’s a beautiful home. We’ve had a few snags, yes, but nothing major. More importantly, the snags we identified have been dealt with so efficiently and without query - we couldn’t have asked for a better team of people looking after us. I’d have no hesitation recommending the team or site! We moved from North West Leeds to Garforth, and settling into the area well. Lots of nice walking routes close by and transport links are great!
Hi Lauren,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotThe member of staff (Liz) was very…
The member of staff (Liz) was very approachable and helpful. The properties that were pitched to us were all in our price range and liz understood what we were wanting. The process of part exchange was straight forward and the work done in the house is good too.
Hi Holly, Thank you for sharing the start of your experience with Persimmon Homes. We're pleased to hear you have been well looked after by Liz. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
1/5
TrustpilotSo much for a 'quick fix'
I was told in January that a restriction had been missing from the housing deed but 'I am informed this can be sorted very quickly'. This then meant I could not proceed with selling my property which is ready to exchange on contracts as they missed key information regarding the 'discounted housing scheme' I bought it on. We have since then given them time to review the document which has been reviewed by the buyers solicitor and myself for them to sign ready to send to land registry. This has still not been done.Phone calls to Persimmons/Charles Church (who tend to direct us to emailing the customer care team with no response), emails from the solicitor have got us nowhere except 'This is due to return to the regional office in the next day or so' and 'As previously advised I will notify you once I hold the signed deed'. No urgency to solve an issue which is their fault and is causing a significant amount of stress to myself, partner and our buyer. We are also weeks away from completing on a new house which we could lose due to this issue as we cannot exchange on the property until this sale has completed and potentially losing the buyer if this isn't resolved.
Hi Rob,I am sorry to hear that you have been experiencing difficulties. I have passed this on to the team for them to review.Kind wishes,Eva
4/5
TrustpilotThe staff was extremely helpful.
Rating only, no written review.
Hello Dr Mohamed,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotThere was some snagging issues but…
There was some snagging issues but nothing major. They will be resolved I’m very happy with the service throughout the whole process. Also I forgot to put on my form the front door corners need paint The energy box at the fron has yellow marks. Please can you. Go over the sealant in white. Thankyou we love this house you will always get a few things needing doing. Nothing major. I recommend Charles church herons park Angmering.
Hi Anita, We are so pleased to hear you are happy with your home. Please do contact your customer care team who will be delighted to help in relation to the few items you left off your form.Best wishes,Mia
4/5
TrustpilotCustomer experience
The attention given to us by staff onsite has added to our positive experience, both Denise in the sales office and site managers we have had the pleasure of dealing with throughout the journey. Steve has been looking after us really well and nothing seems too much trouble for him. He actively helps us get things sorted and both keep in touch, good communitation. They are very pleasant when we see them both on site too. Some areas where our experience could have been improved would have been if we had experienced fewer changes of site manager as feel we did have to repeat some of our requirements a number of times to each new site manager Also if completions were spaced out so not as many were happening at year end as we felt it was a rush to get us moved in with some works unfinished. Not a reflection on site/sales staff though who did all they could in the circumstances.
Hi Ben, Thank you for leaving your review, we really do appreciate it. We are very pleased to hear you have been well looked after by so many individuals. We shall also pass on your feedback to the relevant team for their awareness. Wishing you many years of happiness in your new home.Best wishes,Mia
5/5
TrustpilotGreat customer service pre and post house purchase.
Great customer service from Natalie and Connie. Helped us through the very stressful process of moving house. Edgar and Bradley - the Site Managers are absolutely wonderful. We feel very supported and nothing is too much for them.
Hi Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotSettling into our new home
I think your staff in the office at herons park are very kind and helpful always ready to help. Also the builders on site are very good always kind and helpful.
Hi Anita,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotThe sales person is very professional
The sales person is very professional, helpful and informative. She (Paris) sent updated information to me from time to time and is responsive to my enquiries.
Hi,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Paris has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Kind wishes,Holly
5/5
TrustpilotReserving a plot
Information pack given, reserved plot after an informative run through of all plans. Wasn’t rushed and all questions answered
Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Harlands Park team.Best wishes, Zoe
5/5
TrustpilotCharles Church are a very good company…
Charles Church are a very good company they make lovely homes they gave me a good discount and hopefully everything will go okay on the sale of the property.
Hi Carlos,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Eva
5/5
TrustpilotReservation Part…
The process so far has been really easy. The staff are always so helpful
Hi,Thank you for taking the time to share your experience with us. We are glad that you are being well looked after by the team.Best wishes,Eva
5/5
TrustpilotGreat service
Rating only, no written review.
Hi,Thank you for taking the time to leave a positive review. Wishing you all the best for the future in your new home.Best wishes,Zara
1/5
TrustpilotGROUND FLOOR FLOODED
Plot 349 Millennium FarmGround-floor flooded with at least 2 inches of water. Carpets removed,skirtingboards removed,three dehumidifiers running 24hrs a day for three weeks now. Customer care informed by site that we'd had a leak,what a joke.We just got the inside of the house how we wanted it and this happened.Massive disruption to family,cannot use living room and study(daughter uses study for work) wife is devastated and even checks taps in ensuite if waking through the night to make sure we have water.Got some help at the beginning of the nightmare then things went quiet. You'd think some higher management might have taken an interest and come to see the upset and disruption this has caused my family.It looks like you have to go to the media before these people take an interest.
Hi Carl,I am sorry to hear about your experience. We take all reviews of this kind very seriously and we will pass on your comments to the team for them to review.Kind wishes,Eva
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Earls Colne has the most, with 821 reviews rated 4.2 out of 5, followed by Littlehampton with 1.
The two Charles Church offices, by town:
