Charles Church estate agents in Earls Colne and Littlehampton

★★★★★ 5/5

Trustpilot

Well done Liz !

Liz has been extremely helpful from the first day we met her, she has gone out her way on several occasions to ensure the whole process is running smoothly. Well done Liz keep up the good work!

Customer · 12 February 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Very professional & helpful.

Rating only, no written review.

Mr · 11 February 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

We got the keys to our new home at the Harlands Park development on 23rd December 2022 and have been very happy with how we have been looked after by the site team - led by Darren, Mick and Steve. Darren was in touch straight away when we confirmed our reservation in late 2022 - sending us pictures of the build progress of our house, so we always felt like we knew what was going on. If we had any questions, Darren responded almost immediately. When we received our keys, we met Steve and Mick who made us feel very welcome and assured us that if we had any problems they would be taken care of.We did have a list of snags (as is expected), but the day after we sent the list Darren, Mick and Steve were already on the case and over the coming weeks managed to get most of them sorted for us. All the contractors who have visited us have also been very polite and helpful.So far, our only criticism would be that some of the final finishing (paintwork, mastic) was a bit rushed and messy and needed touching up during snagging - but the team have responded quickly. The site is still being built out, so we hope that this level of service continues and others have a similar experience!

Carlos · 7 February 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Harland Gardens at Cottingham - customers don’t matter.

Harland Gardens at Cottingham is supposed to be open this weekend 11 - 6, but nobody bothers to answer the phone, so presumably they haven’t bothered to open. Just an answering machine message referring you to the website. Pointless making a journey to a development that hasn't bothered to open!Charles Church is is a Persimmon-owned company, so I suppose that’s pretty typical of their attitude towards inconvenient things called customers. Persimmon have an appalling reputation for poor build quality, which is presumably carried through to Charles Church houses. Customers just don't seem to matter.Now looking at other sites in the area where they have a better attitude towards potential purchasers, and probably a better build quality too.This is the reply from Charles Church - my answers are below, because without them apparently the review may be removed.Hi John,Many thanks for your feedback. I'm sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help, where we can. Where we are unable to see your contact details we have instructed Trustpilot to gain these. Please do respond with your plot number and development and once we have received this we will pass it onto the relevant management team to investigate further.Best wishes,AdaThere is no plot number, but the development is the one shown in the review - Harland Gardens, Cottingham, East Yorkshire. As I correctly stated, it was impossible to speak to a real person all weekend over the telephone because all calls were put straight through to an answering machine. I was enquiring about buying a house on the development but needed to be sure that the site was open - there was nobody to confirm that it was open (all weekend) so I gave up on the basis that if sales customer service is bad, aftersales customer service is likely to be even worse!

John · 6 February 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park Uckfield

Second ReviewWe moved into our property at Harlands Park just before Christmas. We have had a great experience so far, Steve and Mick came to see us the first day they were back on site after the Christmas break to check how we were and if everything was ok. Communication with the site team has been fantastic. We have, as to be expected, a snagging list, but so far the team have been quick and responsive in getting things sorted. Whilst we still have an outstanding list of snags, we are confident that the team will address everything.

William · 5 February 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

We are buying a house at Harland's Park…

We are buying a house at Harland's Park and communication with site manager Darren as been excellent. Not so much with sale

Elizabeth · 3 February 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Poor after sale service .. Don't buy

Poor after sale service. I don't recommend! We bought our house at Wynyard Estate, and we have been emailing them the fixtures list and the customer service rep is not bothered. She keeps telling me when someone is free will knock your door! We moved end of August and now we are in Feb (almost) and the list remains the same.

Omnia · 31 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Good so far

Good so far. Reserved property. A long way to go yet.

Janet · 30 January 2023 · Charles Church Earls Colne

★★★★★ 2/5

Trustpilot

Lack of urgency, dismissing our concerns, and lack of communication ruined the experience

We love the house and the sales manager was great BUT we were originally given a completion date of June which slipped back to December: causing us significant disruption and inconvenience. We have moved into a house with a section of the house unusable because of damp, mould, and cold. We have been in the house over a month and this has not been resolved. The boiler was incorrectly wired for a month (despite multiple attempts to fix it) resulting in the boiler constantly being on - wasting money. We sent over a snagging list where not all of the items are considered as part of their official list so they have no interest in fixing them.The finish on walls and skirting boards is poor and we have heard members of the build team talking about how we are so fussy, swearing and being rude while we are in another room in the house.The positive sides of the experience have been:- we love the house- the sales manager was great- the maintenance operatives that visit are very helpful and feel like they’re on your sideBut the experience has been overshadowed by the volume of things wrong, the lack of urgency for things we deem urgent (mould and damp), lack of communication.We are fairly certain there are going to be lots of things we end up needing to fix at our own cost despite the team telling us we have a 2 year warranty.

Paul · 27 January 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

New home disgrace

What we were handed over two days before Christmas was a disgusting mess and around a month short of a finished product. Then everyone went on holiday for two weeks and left us to it. Since then everything we touch falls apart or is a mess. Calling yourselves five star builders is just a complete joke and you should be thoroughly embarrassed. We are trying to be excited and loving our new home, which was incidentally 6 months late, but we can’t b cause of the stress and anxiety. God knows about the parts we can’t see. Totally and utterly disgraceful Charles church, you have denied us of everything a new home should be. Don’t worry, you’ll get a call from the MD they said. Guess what…five weeks later no call. With leadership like that I suppose none of this mess should be a surprise.

Mr · 25 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great company

Sarah and and Sharon in the marketing suite were amazing so helpful. No hard sell just happy to answer all your questions and also to give you advice only if you asked for it, which was/is very refreshing. They were very knowledgeable and nothing was too much trouble. They kept in regular contact but very respectful and never pestered you.

Gardner · 23 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Our new home

So pleased with the quality of our new house & the customer service we received, from sales team & site management and all of the trades 10 out of 10 would definitely recommend Charles Church thank you for all the good works

Mr · 20 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

I found the sales team always very…

I found the sales team always very helpful if I had questions and would always get back to me if they could not resolve my issues immediately. Although it was unfortunate that the office was closed for 2 days every week.

MrsVanessaFielding · 15 January 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

Would rather have waited for perfection!

Having been rushed to complete before the end of the financial year we had been assured that ‘everything will be finished before the completion day on 22nd’ and had been looking forward to the promised ‘What can be more exciting than getting the keys to your new home?’ (quote from the website)On arrival to collect the keys we found an unfinished house, the finishing of the paintwork on the walls and woodwork is atrocious (have already had agreement that everything will be repainted), a fitter was still on site trying to build wardrobes (he left at 5pm, job still unfinished as many parts were missing) and we noticed that the hob and cooker hood were not the ones from the ‘Options’ range that we had paid a lot of money for. We had specified white switches, sockets and spotlights throughout but chrome ones had been fitted, we could go on…..We’ve already found that we need a new front door, the dishwasher hadn’t been plumbed in properly (although the door is missing we had been told that we could still use it) and the kitchen would have been flooded if we had used it. Two of the bathrooms are not really useable, one is like an ice box as the extractor has a part missing and the wind is blowing insulation into the room, in the other one the shower control knob fell off on first use and there is a non-working spotlight hanging out from the ceiling (not sure if this is dangerous or not)We’d like to know how this house managed to pass a final quality inspection. When we opened the door to the guy who came to fit our blinds (he came to take measurements in mid-December) his first comment was ‘is this it finished, it looks terrible’, says a lot reallyWe had been told that the ‘team’ would be back after the New Year and would all be working on customer care so we had expected something to happen, in reality we have had one great guy who has done some work on the window surrounds so that the blinds could be fitted. The wardrobe was finished on 11th but apart from this we have had no communication from anyone so don’t know when any of the work might be startedWe do like the house but it certainly hasn’t been an enjoyable journey and we now potentially have weeks of workmen coming in to try and get things finished to the high standard that we expect. We would rather have waited another month or two and had a properly finished houseAs an afternote, we’d love to know how many cans of expanding foam the guys get through as it seems to have been used anywhere where there is a space for it!

Mrs · 15 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Great salesman very quick process very…

Great salesman very quick process very efficient

Loren · 14 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

It’s great and fantastic

Excellent I really appreciate Thankyou

B · 14 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park

We completed on our new home just before Christmas and are really happy with our experience. Our previous home was also a new build, so we were generally aware of the process. I cannot recommend the site at Harlands Park, Uckfield enough and having worked in the industry previously, it's clear that the team really go above and beyond. The houses have been built to a really high standard throughout and the design of the homes are really beautiful, with carefully thought-out landscaping across the site. There are some snags to be sorted but Steve, the Site Manager was really quick to respond and I'm confident they will be sorted quickly. The team were really great throughout the whole process and with being in a chain, it took longer than we'd hope. The team were really patient the whole way through and were really understanding with the difficulties we were having. We're so happy to be moved into our forever home at Harlands Park!

Amy · 12 January 2023 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

It will be nice when it is finished!!

It would have been nice to move into a house that had been completely finished. It seems that completion was rushed through at the end of the financial year at the expense of a house which has lots of unfinished jobs eg no useable showers or baths, no working extractor fan, an incomplete kitchen, incomplete guttering, incomplete rendering, doors which don’t open/close and extremely poor paintwork. Got a professional snagger who identified 201 snags and since then a further 10-20 snags have been identified. Have notified company of leaks but not had plumber yet and no luck with the construction clinic as no one turned up. Love the house but it is being marred by very poor quality control and customer service.

Julie · 11 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

So we have now completed on our home at Harlands Park, Uckfield and we couldn't be happier.The team have been incredible - its not all been plain sailing there have been issues with the house but what has amazed me is the speed with which they are resolved! I sent a list to Darren on a Monday evening and 10am Tuesday morning Steve had already been to see us and every single one of the matters was resolved. There were also issues with the built in wardrobe which we had ordered and while it is incredibly frustrating the team have been honest on what caused the issue - which has helped manage the frustration!We have just had out snag finder out and given the reputation of Persimmon i was apprehensive but there were actually no massive problems.... just a few small decorative issues which are being resolved as i write this.No request seems to be too much for the guys on the site - all of the contractors are incredibly polite and even when i am trying to work from home they can barely be heard - even though homes are currently being built all around us!Overall - i have had a fantastic experience and couldn't recommend Charles Church and in particular the team at Harlands Park highly enough!

Mr · 11 January 2023 · Charles Church Earls Colne

★★★★★ 5/5

Trustpilot

Very helpful and efficient staff in…

Very helpful and efficient staff in show office

Mrs · 4 January 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Made easy

Everything was made easy even though we are well retired and not very up with technology the teams were helpful and respectful. We moved in on the 21st of December and then everything closed down from the 23rd to the 3rd January which wasn't good.on the whole I would recommend them.

Jean · 4 January 2023 · Charles Church Earls Colne

★★★★★ 4/5

Trustpilot

Hard to provide an accurate response

Hard to provide an accurate response, as yet to move in.The Sales Office staff were lovely, in fact everyone we have come into contact with has been polite, courteous, professional and friendly.Will write a more comprehensive review once we have settled in.

Gary · 1 January 2023 · Charles Church Earls Colne

★★★★★ 3/5

Trustpilot

The good, the bad, the ugly…could have been a 4 to 5 star - kitchen let them down.

First time to buy a new build. There were a number of good points, which I have covered and this is why I gave the 3 star rating. However, details to the ‘ugly’ is reported on.I would like to clarify, there is an opportunity for this developer to correct issues, given I’m due to complete their 7 day snagging process. Depending on how they resolve, I shall return and update my stars. The main issue, is from the design and installation of the kitchen. The second (although somewhat minor issue) all the toilet seats are NOT soft close. For a few extra pounds….also consider the need to change and dispose if customer changes.The kitchen units are so extremely high - I actually need a 3 step ladder to just make the top (I’m 5’6)! I have to stand on the top step just to reach. At this stage I’m not sure if it is the kitchen company who installed, however, the point here is the approval sign off. Maybe no-one has noticed given I’m the first to move in. Having had an upgraded kitchen, 2 of the corner units are poorly designed, with 1 being totally non functional given I can’t place my head to manoeuvre into the space. There are also missing side shelves from joining units - eg. Where the new unit meets, items being stored fall through to the bottom. An entire corner has a gaping hole you can see the ceiling. It’s quite funny that the fitter would not have said anything. / point out.The boiler pipes can be seen by eye whilst standing in the kitchen - had they lowered the boiler cupboard - it would be ok. The other minor ‘moan out’ is the sales team mentioning there were no solar panels or eco service on this small development at the time of the plot reservations, only to see 3 homes with inbuilt solar panels. When questioned, simply shyly smiles and said, ‘oh yes’ Plot 1, 3 and ..is! Overall the house is very good with minor snags. Lots of electrical points. Painted finish of the house is very good. Answered queries promptly. The vinyl flooring they have is good quality (previously only ever would use wood) and it was laid very well. The high skirting boards, give a more upmarket quality feel too. Given the fibrenest not available when moved in, they installed a temporary individual mobile booster.

Anna · 30 December 2022 · Charles Church Earls Colne

★★★★★ 1/5

Trustpilot

We have waited almost a year for this…

We have waited almost a year for this property, for it to be rushed at the end with a snagger pulling up 164 snags, and I have found more,This has taken all my happiness away for my £380,00 home,Windows missing , no utility sink all on planNo help at all regarding disability access to an on suite, my husband can’t get in the shower as it is, I asked right at the beginning could it be placed as low to the floor as possible, Charles church credits themselves disability friendly, I don’t think so,Paint work is shocking finish,Windows out of line, Rain sounds like it’s coming in all the extractor fans as no covers on them,The cooker extractor is full of bricks,All of the LVT is fit to a poor standard no sealing round the edges,On suite smells so disgusting, a whole bottle of bleach and still bad, I will say this is not my first Charles church house, but it will be the last , So disappointed.

Jean · 28 December 2022 · Charles Church Earls Colne