Trusted Agent profile
★★★★★
142 reviews across 3 offices and 1 platform
Celestial Globe has three offices, all in London. Together they have 142 reviews on 1 platform, rated 4.2 out of 5 overall.
142
Reviews on Google
All 3 offices
Celestial Globe's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery disappointing experience. Communication was slow, disorganised, and often unclear. The agent’s English was poor, and we constantly had to chase for updates. After this experience, we decided not to proceed with the property and rented through a different agency instead.
1/5
GoogleThis has been, without question, the worst renting experience I've had. From the beginning, we were left dealing with serious damp, humidity and mould issues that made the apartment increasingly difficult to live in. Rather than feeling supported as tenants, it consistently felt like our wellbeing came second to protecting the landlord's interests. Every issue became a prolonged back-and-forth instead of being dealt with properly. The check-out process was equally disappointing. We ended up in a lengthy deposit dispute over deductions that changed multiple times throughout the process. We had to compile extensive evidence, photographs and months of correspondence before the Deposit Protection Service reached a decision and returned part of our deposit. What frustrated me most wasn't just the dispute itself, but the way it was handled. Communication was slow, inconsistent, and unnecessarily confrontational. Simple matters that could have been resolved professionally turned into weeks of avoidable emails and arguments. If you're considering renting through CGNL Management, my advice is simple: document absolutely everything from day one. Photograph every room, keep every email, and don't assume your concerns will be treated fairly. Based on my experience, I would not rent through this agency again, nor would I recommend them to anyone looking for a letting agent that genuinely advocates for its tenants.
5/5
GoogleVery helpful and responsive! Joy guided us very well throughout our moving in process
5/5
GoogleI had a wonderful renting experience with Celestial Globe North London, all thanks to Joy. She was always friendly, sweet, and I really appreciated how quickly she responded. She replied to any questions or concerns almost instantly over text and was always polite in every interaction. Joy made everything so much easier and took a lot of the stress out of moving. I definitely recommend Celestial Globe North and Joy to anyone looking for a place in London.
1/5
GoogleZero stars; wish we had read these reviews before signing a lease for a flat (expensive flat in Sugar Quay EC3R) managed by CGNL -- there are obvious fake reviews here so don't be fooled, just look for the low stars to get the real picture of what it is like living in a flat managed by CGNL. We are professionals who have lived in London for over 20 years. We have lived in several flats, mostly in NW3, and this has been, by far, the worst managed flat we have lived in. Too many terrible experiences to detail (and don't want to re-traumatize myself or others reading this) but in short this company should not be managing properties in London, or anywhere. Their communication is terrible, both with tenants and with tradespeople. if anything goes wrong, they seem totally incapable of finding appropriate tradespeople to fix and resolve issues which means months and even years of dealing with no heat, unusable bathroom from botched tiling job, waiting for 2+ years and counting for curtains to be put up blocking London city lights streaming in windows, I could go on and on, including about all the gaslighting and periods of ghosting, but you get the idea. CGNL's inability to deal with serious issues would be laughable if it wasn't significantly impacting people's lives. We felt compelled to leave this review in hopes of saving anyone else from this nightmare
5/5
GoogleWe’ve worked closely with this agency on multiple properties and they are always professional, organised, and easy to deal with. Access is arranged efficiently, communication is clear, and any issues are dealt with quickly, which makes our job far easier on site. A solid, reliable team that understands how to keep things moving for landlords and tenants alike. Would happily continue working with them.
5/5
GoogleGood service thanks a lot
5/5
GoogleReally good renting experience with Celestial Globe North London. Everything was straightforward, and communication was clear the whole way. Joy has been especially brilliant, friendly, genuine and always quick to help whenever I had a question. Made the whole process a lot less stressful for me. Would happily recommend them if you’re looking for a place in London.
5/5
GoogleEfficient communication and efficient work are commendable, especially from the agent Joy！
5/5
GoogleHad a great experience with Celestial Globe North London. Joy was extremely helpful and responsive throughout the whole process of getting my flat. Everything went smoothly and she made it really easy. Highly recommend!
5/5
GoogleI recommend Joy from Celestial Globe very highly. She reacted quickly to our request to visit a property, which we subsequently placed an offer on. She calmly helped us navigate a few of the hiccups with the sign up process, and now we are ready to move in!
5/5
GoogleGood and honest people, easy to communicate with and quick to respond. Highly recommended. Special thanks to Joy and Vam ♥️
1/5
GoogleIf only it was possible to give less than 1 star. We are currently renting from here. It is my understanding that the large, pricy property we are renting is also managed by this company. In my own, personal opinion, the management aspects of this flat have led me to conclude that I personally would not rent from this agency if I was homeless and they advertised the last flat on the planet. I believe that this company is not to be confused with Celestial Globe Northwest, with whom I had an excellent experience and would highly recommend.
5/5
GoogleI had a great experience with Celestial Globe North London. The whole team is very professional, and I especially want to thank Frank for his help throughout my tenancy. He was always quick to respond, responsible, and genuinely helpful and friendly. The property he found for me matched my needs perfectly, and both the move-in and check-out processes were smooth and efficient. Highly recommend this agency if you're looking to rent in London! I had a great experience with Celestial Globe North London. The whole team is very professional, and I especially want to thank Frank for his help throughout my tenancy. He was always quick to respond, responsible, and genuinely helpful and friendly. The property he found for me matched my needs perfectly, and both the move-in and check-out processes were smooth and efficient. Highly recommend this agency if you're looking to rent in London!
5/5
GoogleCelestial Globe North London Estate Agency made our renting experience incredibly easy and stress-free! The lettings team was friendly, highly professional, and always quick to respond to our questions. They listened carefully to our requirements and went above and beyond to find properties that matched both our budget and lifestyle. From the first viewing to receiving the keys, everything was handled smoothly and efficiently. We would happily recommend Celestial Globe to anyone looking for a reliable and dedicated estate agency in London!
1/5
GoogleDo NOT rent with this agency! We had agreed a set of terms on a rental flag on 6 August. They sent through the tenancy contract on 13 August which reflected a completely different set of terms and they insisted that this can’t be changed as it’s their template. They then provided no explanation, no opportunity to come to a solution and terminated the agreement, completely wasting my time and energy on this. Please do NOT deal with this agency, this is not how legal processes are run and most certainly not who you should be trusting with your home. I now have to find a flat a short notice AND wait for my holding deposit to be refunded. Shockingly unprofessional as well - Joy, the agent said “You are wasting my time now, as I have already explained the available options to you.” - it was essentially an ultimatum. Sign the completely wrong tenancy contract and get comfortable with relying on their word that they will honour the agreed terms, or nothing. Absolutely shocking service.
Thank you for your interest in renting through our agency. We would like to clarify the following points regarding the tenancy agreement: 1. Standardized Contract All tenancy agreements we provide are standardized documents that have been legally reviewed to ensure compliance with relevant laws and industry practices. The key terms (such as rental period, payment schedule, and maintenance responsibilities) are fixed and cannot be altered on an individual basis. 2. Communication and Explanation When you raised concerns, our team explained the relevant clauses and outlined the available options. Unfortunately, as we could not reach a mutual agreement, we were unable to proceed with the tenancy. 3. Holding Deposit Your holding deposit will be handled strictly in accordance with the terms of the agreement and legal requirements. Please allow the standard processing time for the refund to be completed. 4. Future Cooperation We remain committed to providing professional and transparent service to all clients. While we regret that we could not finalize this tenancy, we hope there may be an opportunity to work with you again in the future. Thank you for your understanding.
5/5
GoogleCelestial Globe North London Estate Agency made renting our new home an absolute breeze! Their letting team was professional, responsive, and genuinely cared about finding us the perfect rental property. They took the time to understand our needs and showed us a great selection of properties around London that fit our budget and preferences. The entire process, from viewings to signing the lease, was smooth and well-organized. I highly recommend Celestial Globe for anyone looking to rent in London!
5/5
GoogleI highly recommend Celestial! They have been letting and managing two properties for me, and their service is consistently excellent. The team is incredibly reliable and provides truly great customer service. They are always responsive, even during out-of-office hours and weekends, which is incredibly reassuring. A special thanks to Ellie, Tracy, and Yifan for their outstanding work!
1/5
GoogleIf I could give zero stars, I would. AVOID THIS COMPANY at all costs. They do not comply with the law. They protected our deposit late. They tricked us into moving into a property with no working heating. We spent 2 months in the middle of winter freezing cold and they didn't lift a finger to fix it. They knew the heating didn't work but lied to us. And now after months of still having non working heating, they claim it is outside of their control. They also showed up unannounced for an inspection so they don't respect a tenant's right to quiet enjoyment of a property. We asked for a rent reduction in light of the heating issues when they asked to renew our tenancy and they said no. I don't see why they expect us to pay the same amount for the property that we agreed to pay when we thought the heating worked. Now we know that it doesn't, why should we continue paying the same? And now as a result of us complaining, they are telling us to leave the property because the landlord wants to sell and we are just about to have a baby. So they are kicking out a young family with a newborn baby as retaliation. These people are rogue criminals, AVOID AVOID AVOID. You have been warned.
Plz provide your full name and tenancy address, we don't have your data at all. If we found you make the false claim, We'll inform our solicitor and sue you. You'll be bear all the legal cost.
1/5
GoogleOne of the worst lettings agency I've ever dealt with. AVOID AT ALL COSTS! Read the last few reviews to get an idea of how bad they are. Rented a property from them that had NO WORKING HEATING!!! It's clear they were aware of this because on our first day, we noticed there were a number of small fan heaters in a corner of the living room (yes, really), which are totally inadequate for a property this size. Once we started the steps to fix this, we were told by technicians and the building managers that the heating hadn't worked for a long time and previous tenants complained of the same thing. Aside from this issue, they showed up unannounced for an inspection on one occasion (despite being told not to, as per the tenancy agreement) and attempted the same thing a few months later. AVOID, AVOID, AVOID!!!
We take all feedback seriously, but after reviewing our records, we have no evidence that you were ever a tenant of our agency. If you believe this is a misunderstanding, we kindly ask you to provide further details, such as the property address and tenancy dates, so we can investigate appropriately. If this review is found to be false or malicious in nature, please be aware that we reserve the right to report this matter to the relevant authorities, as defamatory or fraudulent reviews can have serious legal implications. We remain committed to transparency and professionalism, and we encourage all genuine tenants to contact us directly if they have any concerns.
1/5
GoogleHave been trying to speak to someone but calls are never returned. Rather unprofessional.
5/5
GoogleThis is the best apartment I have rented so far, the agency team is excellent
5/5
Googlegood agency dean, dean so good me like
5/5
GoogleThis is a good agent. Helping the tenant build good experience. I have collaborate with this agent over 3 years. Good staffs and good communication.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (181-183) has the most, with 124 reviews rated 4.4 out of 5, followed by London (19 Douglas Street) with 11.
The three Celestial Globe offices, by town:
