Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a highly disappointing experience with Celestial Globe (Glencoe Property Ltd) regarding a property in New Providence Wharf. Despite providing a holding deposit of one week's rent as requested, the agency failed to provide the tenancy agreement for review before payment. When the contract was finally shared, I requested a minor clarification to be added regarding the time limitations of rent liability in the event of early termination.
The agency's response was unsatisfactory. They explained in emails that the liability for rent would be capped at the original lease term, yet they refused to include this clarification in the contract. Instead, they insisted that their standard Assured Shorthold Tenancy (AST) contract could not be amended due to system limitations.
Despite our willingness to proceed with the tenancy after receiving the necessary clarification, the agency prematurely put the property back on the market without our confirmation. When I requested a refund of the holding deposit due to their inability to amend the contract, the agency cited that we failed to take reasonable steps to enter the agreement, thus justifying their retention of the deposit.
In summary, Celestial Globe (Glencoe Property Ltd) lack of flexibility, and unprofessionalism in handling our tenancy process. I would not recommend this agency to anyone seeking a fair and transparent rental experience.
Viki · 30 July 2024
Agent replied · 24 August 2024
It appears that you have mistaken our branch on Google with Celestial Globe ( Glencoe Property Ltd ) which is a different company.
Can you please remove this negative review please?
Thank you.
Best regards
★★★★★ 5/5
GoogleThe renting process has been quick and straightforward, with clear communication and no problems. Definitely made the process of renting much better. The team is friendly and thoughtful, especially provide a lot of flexibility and help during this COVID period.
Blair · 16 April 2023
Agent replied · 24 August 2024
Thanks for the kind words, we will keep up with good work and welcome your business again and that of your recommended family and friends.
★★★★★ 1/5
GoogleThe worst customer service ever. They are rude and not bothered about tenant
Laila · 28 October 2024
Agent replied · 23 October 2024
Hi Laila
We do not have your details as one of our tenants? Did you rent property from our branch (Southeast) or other branch? Who is the manager? Please check on Companies House about the details of the agency if you rented your property from North London or Southwest London branch, they are separate companies from us.
Thank you.
★★★★★ 4/5
GoogleI have been a customer for 5 months. Throughout the time I have received a very professional support such as moving in check-list, house maintenance suggestion, contract management and deposit management. For service improvement suggestion, I would recommend the company to explain to the tenant at the first day whether they have to register utilities by themselves or not, because I got this unclear situation in the first day plus I was not sure how to do it at that time. However, I have not get into any other inconvenience issue, so I will recommend this to others if I have a chance. YOU HAVE DONE A GOOD Work! Cheers!
Prakasit · 16 April 2021
★★★★★ 1/5
GoogleNon-existent property management. Not solving issues for tenants. No hot water, no heating, washing machine broken - but they don’t care and ignore emails, and calls are only picked up by the lettings team who say they can’t do anything.
Stas · 16 April 2021
Agent replied · 24 August 2024
Stanislav, since you reported the maintenance issue on 14 Jan 2021, our management team has liaised with the contractor and attended your property twice. You were updated with progress every other day, we also spoke with you today informing a 3rd visit from our contractor to be scheduled for later today or tomorrow. We appreciate the inconvenience these maintenance issues may have caused, and have been chasing the contractor on a daily basis to attend to your enquiry.
★★★★★ 5/5
GoogleGreat Agency. Always responsive, helpful and flexible. Recommended!
Can · 1 May 2024
Agent replied · 24 August 2024
Many thanks Can, for your kind words. We will continue to deliver great services to our tenants.
★★★★★ 5/5
GoogleGreat agency, professionals with great quality. Highly recommended!!
Dimitris · 28 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Aigul · 27 March 2024
★★★★★ 5/5
GoogleExcellent agency
Miguel · 28 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
