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★★★★★
85 reviews across 2 offices and 3 platforms
Carnabys Independent has 85 reviews across two offices (Burgess Hill and Hassocks) and three platforms, rated 4.8 out of 5 overall. Carnabys Independent Estate Agent has the most, 84. Checked 9 October 2026.
33
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
49
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of ...Read all 12 from sellers
James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we ...Read all 12 from buyers
Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the ...Read all 5 from landlords
Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very ...Read all 13 from tenants
Carnabys Independent's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsBrilliant job.
Thanks to James I purchased my first house. Done a fantastic job, would highly recommend.
Thanks Emily, really appreciate your feedback. Enjoy your new home, we all hope you settle in quickly. Thanks again James
5/5
View AgentsTrustworthy & Hardworking
We have been extremely happy with the service that Carnabys have provided. Fiona always went above and beyond to support us and make life easy. Would 100% recommend their service.
Thank you very much for your kind comments, it really means a lot. Bets of luck with the eventual new arrival, we hope everything goes perfectly. Thanks again
5/5
View AgentsExcellent service
James was everything you would want from an agent. Attentive,, informative and very quick to respond to queries - but never pushy (my real pet hate in estate agents). I would thoroughly recommend Carnabys if you are looking for a genuinely customer focused service.
Hi Jason/Iona, Thanks very much for your kind comments. It was a pleasure working with you both. Best of luck with your onwards search, I hope you find a great place in the coming months. James
4/5
View AgentsMy Carnabys experience
I thought the whole process was relatively straight forward, and the colleagues were very helpful. The only negative comment was that I was called nearly every day about the development and chasing people up. This became extremely tiresome with my full time job, when in fact there was not much I could do to hurry up the process. All aspects of the service were good and the people were very nice.
Hi Tim, thanks very much for your kind review. It was a pleasure to assist you with your purchase. Sorry if you felt that there was too much contact, we simply wanted to ensure that the sales process was a smooth as possible. We hope you're happy in your new home, best of luck with the development work, keep in contact. Thanks again. James
5/5
View AgentsA professional team
When it comes to buying or selling one's property, I, like many others I'm sure, approach it with dread. However, I now, thanks to Tina and her team, have a changed outlook, and for the better. Everything in the process of selling was made perfectly clear to me and although, on paper, my house sale was pretty straight forward, I was kept informed every step of the way. When snags did arise, as they always do, Tina and her colleagues always dealt with them promptly and professionally. Never once did I have to chase things myself. I also felt that Carnaby's always had my best interests at heart and I always felt they were on my side. I wouldn't hesitate in using Carnaby's again in the future, should the need arise, and/or recommend them to others.
Hi Bob, many thanks for your kind review. It was a pleasure working with you & we wish you all the best in the future. Regards, James, Tina, Fi & Terry
5/5
View AgentsFirst Class Letting Agents
Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the staff were friendly & courteous and they managed to secure a new tenant within just a few days. Although we did encounter some issues, nothing was too much for the team and they were quickly resolved. I would not hesitate to recommend their services to other landlords who are looking for a pro-active, professional & friendly agent to act on their behalf. Thank you to Terry, Fi and Tina for all of their efforts to date.
Thank you very much for your kind review Frances. It has been a pleasure working with you to date & i'm glad that we were able to find your new tenants as quickly as we did. I hope this is the start of a long lasting relationship. Thanks again
5/5
View AgentsExcellent service
Carnabys estate agents are an excellent team. James Potten the Sales Manager was exceptional. He worked really hard to bring the purchase to completion. I would recommend Carnabys to friends and family, and would certainly use them to sell or rent out a property in the future.
Hi John, thank you very much for your kind review. We were delighted to help support your purchase & hope that you've started the development work already. Best Wishes. James
5/5
View AgentsCarnabys made selling our property so easy!
We sold our property with Carnabys and as a first time seller had heard many stories of what a nightmare it can be, Selling with Carnabys was so easy! The staff were so friendly and helpful, no question was too much trouble and they were so proactive in their help even telling us some of the questions we should be asking to keep the process moving. They kept us in the loop at every stage and were realistic about timescales - I wouldn't sell with anyone else now!.
Thank you very much for your kind review Faye. We were delighted to help you with your sale. If you ever need advice, we're only a phone call away. Best Wishes. James
5/5
View AgentsFirst Class Independent Estate Agent
I recently sold my house in Burgess Hill and am so glad I chose the team at Carnabys to deal with such an important transaction. From the initial valuation, all the way through the sale to the final completion they were professional, helpful and nothing was too much trouble. Their communication was first class and I would have no hesitation in recommending them.
Thank you very much for the kind review Vivienne, we're very grateful. It was a pleasure working with you. All the best
5/5
View AgentsExceptional Customer Service
I had the pleasure of working with Carnabys during the summer of 2015. They are a wonderfully friendly team who offer exceptional customer service. I was completely at ease in their hands. Highly recommended
Thanks for the great review John, it was a pleasure working with you. I hope you're enjoying your new home.
5/5
View AgentsExceptional customer service
I had the pleasure of dealing with Carnabys during the summer of 2015. I found them to be very approachable, courteous and extremely professional. I would not hesitate to recommend their services to others
5/5
FacebookI wouldn't hesitate to recommend Carnabys, always professional and proactive. Great team!
5/5
FacebookCarnabys are the most knowledgeable and professional estate agents in this area and would always get my recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carnabys Independent has 85 reviews across its two offices, rated 4.8 out of 5 overall: 33 on Google, 3 on Facebook, 49 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Carnabys Independent Estate Agent has the most, with 84 reviews rated 4.8 out of 5, followed by Carnabys Independent with 1.
Carnabys Independent Estate Agent, 1 Keymer Road RH15 0AD; Carnabys Independent, 111 Keymer Road Keymer BN6 8QL.
12 reviews from sellers, rated 5.0 out of 5 on average. For example, Rebecca wrote: "I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of ..."
12 reviews from buyers, rated 4.9 out of 5 on average. For example, Paula wrote: "James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Frances wrote: "Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the ..."
13 reviews from tenants, rated 4.7 out of 5 on average. For example, BW wrote: "Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.