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★★★★★
13 reviews from tenants across 2 offices
13 reviews of Carnabys Independent come from tenants, rated 4.7 out of 5 on average, across two offices. Checked 9 October 2026.
13 reviews from tenants, newest first, with the office each one is about.
5/5
View AgentsRelaxed, accessible & reliable
Moved through Carnabys 3 weeks ago. Supportive through the referencing process. Easy to contact with minor issues that always occur when moving. Friendly and professional manner and who ever we dealt with in the office.
5/5
View AgentsMines and Connors review
We have been renting out property for just over 2 months now and I do not have a bad word to say about Carnabys. They have been nothing but helpful and supportive in situations that did need fixing. Whenever we have needed something we have never been afraid to ask! Thank you for being such kind and lovely people.
1/5
View AgentsAwful
The staff are unpleasant and unhelpful. I rented with them for 3 years. I encountered issues with the property which they were unhelpful with.. I ended up paying a lot towards the issues in the property myself until they finally brought a proper contractor in who found it was a building issue and it was finally sorted after about a year. and lots of my own money spent on something not my fault. Some of the staff were rude, patronising and condescending to me. All of the other agencies I have rented from have been much more pleasant and helpful than Carnaby's. I wouldn't recommend as a tenant..
5/5
View Agentsgreat service and support
Carnabys ensured my move into my new home was efficient and hassle free...exactly what I needed a week before Christmas! Thanks to Tina and the team. John
5/5
View AgentsFantastic agency, nothing but good things to say!
We rented a 1-bed flat through Carnabys Estate Agency for over 3 years and have nothing bad to say about them. Luckily, we encountered few issues throughout our tenancy, but what minor issues we did encounter were quickly rectified to a standard we had come to expect from their professional outfit. This was not our first rental but we can positively say it was our most pleasant. Thank you.
5/5
View AgentsCarnabys - Highly Recommended
I have found Carnabys to be an excellent management company. They respond to any issues that may arise extremely quickly and they have a very friendly and professional team. I would definitely recommend Carnabys to anyone thinking of renting from them.
5/5
View AgentsI am so thankful to have carnabys as an agent
I've moved recently to a new flat and since day one I noticed how friendly carnabys team are,great service, very helpful, quick to response they really made the hole process easy for me. big thanks to Fiona Tina and James you are brilliant. I strongly recommend carnabys to anyone who's looking for a new home.
Many thanks for your kind comments Drissia, it has been a pleasure working with you. I hope that you and Ilaf are very happy in your new home
5/5
View AgentsJust what a good Estate Agent needs to be.
Polite, reassuring and connected, the staff at Carnabys have given us confidence in a potentially stressful environment. They have helped up every step of the way and been readily available to answer our questions and give us support.
Hi Nick, many thanks for your kind comments above, we're very grateful. We look forward to continuing our support throughout your tenancy, we hope you settle in well to your new place. Best wishes to you and Janis.
5/5
View AgentsThe Perfect Agents
Carnabys were the Managing Agents for a property that we rented in Burgess Hill for three and a half years. From the initial viewing to the end of the tenancy, the team were professional, friendly, courteous, efficient and most of all they are great people! The worst thing about being a tenant can sometimes be dealing with managing agents, being stung with lots of charges when going through the referencing process to the end of tenancy check out. Carnabys restored any doubt in my mind that there are good managing agents out there! They were always a pleasure to speak to and always had time to talk to you. If you had any problems or queries you knew that they would be dealt with and resolved in a professional manner, or any messages would be responded to straight away. You can feel safe knowing that they are experts in their field, with broad and up to date knowledge of current legislation. If you are a Landlord looking to appoint Agents then from a tenants perspective I couldn't recommend them more! I can only speak from a renting perspective but I'm sure that the Sales team will be on the same great standard. A big thank you to everyone!
Hi Philippa, many thanks for your kind comments, we're very grateful. It was a pleasure working with you and we wish you all the best in the future. Thanks, James & the Carnabys team
5/5
View AgentsRenting a company, not a house...
Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very positive, and time was spent to make sure everything is understood and accepted. They have also been very attentive with any issues raised, and schedule checks on the property. Based on previous experiences with other agents, Carnabys are a pleasure to deal with, and I would recommend them to anyone in the market.
Many thanks for your kind comments, we're very grateful. It was a pleasure dealing with you all and we hope you've settled into the home well. Any problems, we're only ever a phone call away. Best Wishes. James
5/5
View AgentsExcellent service
I have been a tenant with Carnabys for the past year and found them to be very efficient and helpful a fantastic service from start to finish and would like to wish them all a happy Christmas & new year : )
Hi Chris, many thanks for your kind comments, we're very grateful. We hope you also have a great Christmas & New Year
5/5
View AgentsCant imagine what can be better than this
Wonderful experience with Carnabys. James and Tina were veryhelpful from the very first meeting with them and everything seemed like a cakewalk since then. This makes life easy for people like me, who are new to UK. Wishing you all the very best and keep providing the same service to everyone.
Hi Anand, many thanks for your kind review. I hope that you and your family are settling in well to the new place. You know we're only ever a phone call away when you need us. Best Wishes. James
5/5
View AgentsTrustworthy & Hardworking
We have been extremely happy with the service that Carnabys have provided. Fiona always went above and beyond to support us and make life easy. Would 100% recommend their service.
Thank you very much for your kind comments, it really means a lot. Bets of luck with the eventual new arrival, we hope everything goes perfectly. Thanks again
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
13 reviews from tenants across two offices, rated 4.7 out of 5 on average. For example, BW wrote: "Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.