Every review we hold for the Burgess Hill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAppalling service. This company manages a block of flats on our behalf in Tunbridge Wells. One flat is being sold in the block and they are not able to answer a simple question on the apportionment of the service charge to that flat as the person in charge is away for a week, they do not have their laptop with them and no one else in the office knows anything about this. Result, we are being asked to hold off a near £1 MM pound sale for a week because of how disorganised this company is. Absolute nonsense
Patrick · 22 July 2026
★★★★★ 5/5
GoogleTina & Carnabys have been the best/most positive experience I’ve ever had with estate agents. Super friendly, always kept updated & made to feel like you actually matter! :)
Cas · 13 March 2026
★★★★★ 5/5
View AgentsFantastic Service - Happy vendor!
I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of years whilst I was renting it out.
I would highly recommend James or Carnabys to any friends or family who are looking to sell or rent a property, their commitment in helping and supporting me as a vendor and a landlord has been fantastic from start to finish, with clear and concise communication throughout.
Thank you James and team at Carnabys.
Rebecca · 17 March 2017
Agent replied · 18 March 2017
Hi Becky, huge thanks for your kind comments above, it was a pleasure working for you over the past few years. Best of luck in the future. James
★★★★★ 5/5
View AgentsExcellent experience
I've had an excellent experience buying a property through Carnaby's despite the purchase itself being quite lengthy due to some unexpected probate issues. The quality of the communication and the effort put in by James Potten and his colleagues to keep things on track was exceptional and he was always willing to go the extra mile with chasing up additional parties to get a current update on outstanding items. This was particularly invaluable to me as I was not permitted to contact the solicitors of other parties directly and it was helpful not to have to rely solely on my solicitor for feedback on the situation. I hope to not be moving for some time. But if and when I do I'm definitely going to be using Carnaby's in the future!
ET · 21 February 2017
Agent replied · 22 February 2017
Hi Elmy, thank you ever so much for your lovely review, it really means a lot to us. It was a pleasure working with you, albeit for slightly longer than both of us had initially thought! I hope you've settled into your new place. Best wishes for the future. James
★★★★★ 5/5
View AgentsMade first house purchasing a dream :)
James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we needed!) . He kept us well informed at every step and his estimate of when we were to complete was quite acurate . We received a new house card from James and the team which I feel was a very nice touch! Would definitely recomend to family and friends as the whole process was made as stress free as possible !
Thank you so much James for helping us get our lovely home - the furbabies are already liking it and we are planning to make some cider and juice from the apple tree !
Paula · 3 January 2017
Agent replied · 5 January 2017
Hi Paula, many thanks for your very kind review, i'm delighted. I hope you and Dave had a great first Christmas in your New Home and the furbabies are settled already. If you do make some cider, make sure you drop in a keg for me! Best wishes. James
★★★★★ 5/5
View AgentsExcellent service - certainly went the extra mile
James, we can't thank you and your team at Carnaby's enough for all your hard work ensuring that the sale of our home went though smoothly. You went above and beyond what I would expect of the typical estate agent, not only in securing a buyer but also, after the sale was agreed, in helping to resolve the few hiccups that occurred prior to exchange and ensuring that we knew exactly what was happening at all times. Gill and I have no hesitation in recommending your services to other vendors.
Steve Cronin, Hurstpierpoint
Steve · 11 November 2016
Agent replied · 15 November 2016
Morning Steve, many thanks for your kind comments above, we're very grateful. It was a pleasure working with you and Gill, you've been great vendors. Wishing you all the best in the future. James
★★★★★ 5/5
View AgentsSale of property
We have dealt with Carnaby's twice in the last 10 years. On both occasions they have been open, honest and transparent with their valuation and sales service. The asking price was achieved as both the agent and we were realistic. Of course we would like to have achieved a higher value, who wouldn't, but you have to be realistic, then you get a buyer.
James Potten has been fantastic. We have had to sell a property on behalf of someone else and James has been compassionate and diplomatic at stages of the sale. We would highly recommend James and Carnaby's, they are simply brilliant at what they do. We have had total trust in them at all times.
Michael · 10 August 2016
Agent replied · 12 August 2016
Hi Michael, thank you very much for your kind review.
It has been a pleasure working with you & Sue, you've been very supportive & understanding throughout, a real joy.
Thanks again for the opportunity, I was delighted to help you both out.
Regards
James
★★★★★ 5/5
View AgentsA professional team
When it comes to buying or selling one's property, I, like many others I'm sure, approach it with dread. However, I now, thanks to Tina and her team, have a changed outlook, and for the better. Everything in the process of selling was made perfectly clear to me and although, on paper, my house sale was pretty straight forward, I was kept informed every step of the way. When snags did arise, as they always do, Tina and her colleagues always dealt with them promptly and professionally. Never once did I have to chase things myself. I also felt that Carnaby's always had my best interests at heart and I always felt they were on my side. I wouldn't hesitate in using Carnaby's again in the future, should the need arise, and/or recommend them to others.
Robert · 10 May 2016
Agent replied · 12 May 2016
Hi Bob, many thanks for your kind review. It was a pleasure working with you & we wish you all the best in the future. Regards, James, Tina, Fi & Terry
★★★★★ 5/5
View AgentsFirst Class Letting Agents
Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent.
All of the staff were friendly & courteous and they managed to secure a new tenant within just a few days. Although we did encounter some issues, nothing was too much for the team and they were quickly resolved.
I would not hesitate to recommend their services to other landlords who are looking for a pro-active, professional & friendly agent to act on their behalf.
Thank you to Terry, Fi and Tina for all of their efforts to date.
Frances · 9 May 2016
Agent replied · 10 May 2016
Thank you very much for your kind review Frances. It has been a pleasure working with you to date & i'm glad that we were able to find your new tenants as quickly as we did. I hope this is the start of a long lasting relationship. Thanks again
★★★★★ 5/5
GoogleCarnabys are excellent - we had rented through them before, so when we realised the property we were interested in was with them, it put our minds at rest knowing we were in good hands. Communication is always excellent, they are very responsive to email and everything is made very clear. All members of the Burgess Hill Team are fantastic. Can honestly say I have not had one single issue. Would recommend in a heartbeat.
Sarah · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for your wonderful review. We’re thrilled to hear that you had a positive experience with us and welcome back! Your feedback means a lot to us!
★★★★★ 5/5
View AgentsRenting a company, not a house...
Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very positive, and time was spent to make sure everything is understood and accepted.
They have also been very attentive with any issues raised, and schedule checks on the property.
Based on previous experiences with other agents, Carnabys are a pleasure to deal with, and I would recommend them to anyone in the market.
BW · 10 January 2017
Agent replied · 11 January 2017
Many thanks for your kind comments, we're very grateful. It was a pleasure dealing with you all and we hope you've settled into the home well. Any problems, we're only ever a phone call away. Best Wishes. James
★★★★★ 5/5
View AgentsApproachable, Efficient and Helpful
Our main point of contact was James Potten. He was very approachable, really helpful and went out of his way to keep things moving on our purchase.
His communication was timely, succinct and he kept us updated regularly with any progress. He also communicated very effectively with our solicitor and took any queries back to the seller returning responses promptly.
Thank you James for facilitating our move as much as you did.
Helen · 24 November 2016
Agent replied · 26 November 2016
HI Helen, thank you very much for your kind comments, it means a lot. It was a pleasure working with you throughout the sale and I hope that you, Duncan & Toren are all very happy in your new home together. Good luck with the pending development work, i'm always here for advise if needed. Good luck. James
★★★★★ 5/5
View AgentsPleasure to deal with, highly recommended
Selling our house with Carnabys was a great experience. They were a pleasure to deal with and we were kept up to date on everything that was going on.
We don't think you'll find a better estate agent than James, who made us feel comfortable that we could get help whenever we had any questions, and that nothing was too much trouble. We would highly recommend Carnabys to anyone considering selling.
Lloyd · 2 May 2017
Agent replied · 4 May 2017
Hi Lloyd & Clare, many thanks for your kind review, it was lovely to read. It was a pleasure working for you both, both great people to deal with. Best wishes to you both in the future, I hope you settle into a new home soon. James
★★★★★ 5/5
View AgentsExcellent experience!
I recently bought my first property through Carnabys and rented the flat during the sale. James and the team were really helpful and approachable, and I felt they were always at the end of the phone to answer the many questions I had as a first time buyer! The sale and rental of the property went smoothly and I would definitely recommend them to friends and family. Outstanding customer service throughout!
Hannah · 21 March 2017
Agent replied · 22 March 2017
Hi Hannah, huge thanks for your kind review above, it made our day. It was a pleasure working with you over the past 3-4 months and I hope that you'll be very happy in your new home. We're only ever a phone call away if you have any questions. Best wishes for the future. James
★★★★★ 5/5
View AgentsFantastic Service and staff
From the initial viewing with Tina to the handing over of the keys with James, the service has been outstanding. James kept in contact with a weekly telephone call keeping us updated with the progress of the sale.
I would recommend Carnabys to family and friends who are either looking to buy, sell or rent as I know they would receive an amazing service from a truly dedicated team.
Michael · 11 May 2017
Agent replied · 16 May 2017
Hi Mick, many thanks for your kind comments above, it was lovely to read. It was a pleasure working with you and Jayne and we hope you're very happy in your new home. Best wishes to both of you
★★★★★ 5/5
View AgentsCarnaby's Burgess Hill - Personal, Caring, Knowledgable, Professional
We have had face-to-face and telephone dealings with Terry, Fiona, Tina and James and found them to be understanding of our needs, helpful with advice and exactly what we were hoping from an Idependent local business.
They have truly delivered beyond our expectations, and I am sure there have been times when they must have been thinking, "oh no!, not them again
Awcock · 2 December 2016
Agent replied · 5 December 2016
Morning Ben & Pam, many thanks for your kind review, we're very grateful. It's been a pleasure working with you both and I can assure you at no time were we ever thinking, "Oh no, not them again!!". Thank you for choosing Carnabys, we hope this is the start of a long lasting relationship. Best Wishes
★★★★★ 5/5
GoogleTina and Trish were outstanding as our Carnabys Property agents. We appreciate their help every step of the way in making our tenancy comfortable and rewarding. They gave us the privacy we needed and made first time renting seamless. They …
Shingirirai · 22 August 2024
★★★★★ 5/5
View AgentsI am so thankful to have carnabys as an agent
I've moved recently to a new flat and since day one I noticed how friendly carnabys team are,great service, very helpful, quick to response they really made the hole process easy for me. big thanks to Fiona Tina and James you are brilliant.
I strongly recommend carnabys to anyone who's looking for a new home.
Drissia · 11 May 2017
Agent replied · 16 May 2017
Many thanks for your kind comments Drissia, it has been a pleasure working with you. I hope that you and Ilaf are very happy in your new home
★★★★★ 5/5
GoogleFantastic letting agency! Rented a flat through Carnabys for 2.5 years and has been such a positive experience! Tina, Trish and Sheila are all so lovely and friendly who truly care and treat with respect equally tenant and landlord. They were always very professional, excellent communication and always responded promptly to any request for repairs etc. Excellent service and highly recommended!
Vasi · 13 April 2023
★★★★★ 5/5
View AgentsCant imagine what can be better than this
Wonderful experience with Carnabys. James and Tina were veryhelpful from the very first meeting with them and everything seemed like a cakewalk since then.
This makes life easy for people like me, who are new to UK.
Wishing you all the very best and keep providing the same service to everyone.
Anand · 23 September 2016
Agent replied · 26 September 2016
Hi Anand, many thanks for your kind review. I hope that you and your family are settling in well to the new place. You know we're only ever a phone call away when you need us. Best Wishes. James
★★★★★ 5/5
GoogleCarnabys were absolutely fantastic from start to finish of our sale journey, they provided clear and knowledgable service throughout and kept us in the loop daily with updates between buyer and vendor when needed, we would recommend them to anyone looking at selling their home!
Georgia · 19 October 2024
Agent replied · 9 November 2024
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable. Enjoy your new home - the Carnabys team.
★★★★★ 5/5
View AgentsExcellent service
Carnabys estate agents are an excellent team. James Potten the Sales Manager was exceptional. He worked really hard to bring the purchase to completion. I would recommend Carnabys to friends and family, and would certainly use them to sell or rent out a property in the future.
John · 8 April 2016
Agent replied · 15 April 2016
Hi John, thank you very much for your kind review. We were delighted to help support your purchase & hope that you've started the development work already. Best Wishes. James
★★★★★ 5/5
View AgentsCouldn't do enough to help.
James and his team at Carnabies,were ever so helpful in selling my house. I cannot rate them highly enough. Would definitely recommend them to anybody wishing to sell there property. They made things a lot easier,for me in what is a very stressful time.
Tracey · 24 November 2016
Agent replied · 26 November 2016
HI Tracey, many thanks for your kind comments, we're very grateful. It was a pleasure working with you and I hope that you enjoy the lovely sunshine coast that is Eastbourne. Best Wishes. James
★★★★★ 5/5
View AgentsExcellent service
James was everything you would want from an agent. Attentive,, informative and very quick to respond to queries - but never pushy (my real pet hate in estate agents). I would thoroughly recommend Carnabys if you are looking for a genuinely customer focused service.
Jason · 9 July 2016
Agent replied · 11 July 2016
Hi Jason/Iona,
Thanks very much for your kind comments. It was a pleasure working with you both.
Best of luck with your onwards search, I hope you find a great place in the coming months.
James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
