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★★★★★
85 reviews across 2 offices and 3 platforms
Carnabys Independent has 85 reviews across two offices (Burgess Hill and Hassocks) and three platforms, rated 4.8 out of 5 overall. Carnabys Independent Estate Agent has the most, 84. Checked 9 October 2026.
33
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
49
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of ...Read all 12 from sellers
James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we ...Read all 12 from buyers
Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the ...Read all 5 from landlords
Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very ...Read all 13 from tenants
Carnabys Independent's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIncredibly helpful service from everyone in carnabys estate agent and have always emailed back promptly if we have had any issues or were unsure of anything since we are renting for the first time. I give the whole experience a 10/10 and would thoroughly recommend to anyone looking to rent in this current climate.
5/5
GoogleCommunication at all stages of the sale was excellent - the staff at Carnaby's were knowledgeable, friendly and very approachable. There was also a strong sense of professional integrity, well above that of other estate agents. Excellent service, highly recommended.
5/5
GoogleAs a FTB, I wanted to ensure I had adequate information to make the right decisions. Right from the start, I had a very knowledgeable and empathetic consultant in Trish. Not only did she help with the viewings but she had some useful …
5/5
GoogleGreat! Terry has always been there for us and we can't express our gratitude.
5/5
GoogleFrom start to finish Carnabys have been fantastic, being such a smooth process and such an happy environment and such a friendly team. Nothing was ever to much trouble. …
5/5
GoogleI recently purchased a property through Carnabys and could not recommend them enough - they were fantastic! …
1/5
GoogleUnfortunately not an experience I would like to repeat.
5/5
GoogleVery experienced and professional staff. Always happy to do the extra mile in order to help. Shall recommend without any hesitation.
5/5
GoogleFrom start to finish everything was taken care of. Both Tina and Beverley were very professional and always ready to give advice. I would have no hesitate in recommending Carnabys and would definitely use them again.
5/5
View AgentsMeticulous and delivers!
Very high standard of professional advice and assistance at all times. The teams local knowledge is exceptional. Emails, telephone and queries are always dealt with immediately. I feel that the team are through and cross all t’s and dot the i’s. I have used Carnabys for 15 years and wouldn’t recommend them enough. Thank you Terry, Tina and team, you knock the socks of your competitors.
5/5
View AgentsTop Banana!
I cannot rate Carnabys high enough on every level, from arranging the viewing to collecting the keys. Moving house is so stressful and involved and I was really taken care of through the whole process. The customer service and aftercare had been excellent too and the staff at Burgess Hill are just lovely. Happy customer!
5/5
View AgentsA beacon of professionalism and service excellence!
From beginning to end, the whole process of letting a property from Carnabys was smooth, seamless and totally professional. I would have no hesitation in recommending this company. Thank you to all the staff who were most helpful, informative and knowledgeable.
5/5
View AgentsRelaxed, accessible & reliable
Moved through Carnabys 3 weeks ago. Supportive through the referencing process. Easy to contact with minor issues that always occur when moving. Friendly and professional manner and who ever we dealt with in the office.
5/5
View AgentsMines and Connors review
We have been renting out property for just over 2 months now and I do not have a bad word to say about Carnabys. They have been nothing but helpful and supportive in situations that did need fixing. Whenever we have needed something we have never been afraid to ask! Thank you for being such kind and lovely people.
5/5
View AgentsHelpful and efficient
I found Carnabys easy to get hold of and always helpful, letting us into the property (twice) to get quotes and liaising promptly with the seller. They were efficient and pro-active during the process, sending regular emails and keeping us all on track for the completion date. The individuals in the office also seemed genuinely nice people and happy for us. I don't usually rate services/goods but Carnabys are worth a mention as the best estate agent experience I've had in my years of owning property.
5/5
View AgentsAlways very helpful and professional
We have used Carnaby’s as letting agents and also to sell our property. The staff are friendly and professional and we were very happy with the service we received
It has been a pleasure to act on your behalf Sara over the last few years. Best wishes to all the family from us all.
1/5
View AgentsAwful
The staff are unpleasant and unhelpful. I rented with them for 3 years. I encountered issues with the property which they were unhelpful with.. I ended up paying a lot towards the issues in the property myself until they finally brought a proper contractor in who found it was a building issue and it was finally sorted after about a year. and lots of my own money spent on something not my fault. Some of the staff were rude, patronising and condescending to me. All of the other agencies I have rented from have been much more pleasant and helpful than Carnaby's. I wouldn't recommend as a tenant..
5/5
View Agentsgreat service and support
Carnabys ensured my move into my new home was efficient and hassle free...exactly what I needed a week before Christmas! Thanks to Tina and the team. John
5/5
View AgentsFantastic agency, nothing but good things to say!
We rented a 1-bed flat through Carnabys Estate Agency for over 3 years and have nothing bad to say about them. Luckily, we encountered few issues throughout our tenancy, but what minor issues we did encounter were quickly rectified to a standard we had come to expect from their professional outfit. This was not our first rental but we can positively say it was our most pleasant. Thank you.
5/5
View AgentsCarnabys - Highly Recommended
I have found Carnabys to be an excellent management company. They respond to any issues that may arise extremely quickly and they have a very friendly and professional team. I would definitely recommend Carnabys to anyone thinking of renting from them.
5/5
View AgentsBrilliant
Very professional and competent service. I was very happy to buy my property with Carnabys. Speedy, responsive, considerate and effective. Highly recommended.
5/5
View AgentsSupportive and reliable throughout our house purchase
We were first time buyers so did not know the house buying process and were very anxious when faced with making the biggest purchase of our lives. Carnabys made it so easy for us and guided us through the process from start to end. They helped us with anything we needed and we were able to rely on them to keep us fully up to date. We honestly believe that without carnabys excellent service we would not have had such a smooth house purchase!!
Many thanks for your kind comments Nicole. It was a pleasure working with you and Michael. We hope you're very happy in your first home together. Always here should you ever need advice.
5/5
View AgentsFriendly, Efficient and Professional
I can't praise Carnaby's enough. They have been extremely professional and have dealt with the letting of my flat in an efficient and friendly way, making an otherwise stressful situation seem painless! Having dealt with other letting agents I can say with confidence that Carnabys outshine the competition in terms of both expertise and service, I wouldn't hesitate to recommend Carnabys.
HI Petra, many thanks for your kind review, we're very grateful. Thank you for choosing us as your managing agent, it's been a pleasure working with you to date. Thanks again, James
5/5
View AgentsVery friendly and excellent service Been very honest and understanding
Thank you for your kind comments Taz, it was a pleasure working with you. I hope you and your family are very happy in your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Carnabys Independent has 85 reviews across its two offices, rated 4.8 out of 5 overall: 33 on Google, 3 on Facebook, 49 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Carnabys Independent Estate Agent has the most, with 84 reviews rated 4.8 out of 5, followed by Carnabys Independent with 1.
Carnabys Independent Estate Agent, 1 Keymer Road RH15 0AD; Carnabys Independent, 111 Keymer Road Keymer BN6 8QL.
12 reviews from sellers, rated 5.0 out of 5 on average. For example, Rebecca wrote: "I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of ..."
12 reviews from buyers, rated 4.9 out of 5 on average. For example, Paula wrote: "James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Frances wrote: "Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the ..."
13 reviews from tenants, rated 4.7 out of 5 on average. For example, BW wrote: "Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.