Trusted Agent profile
★★★★★
1,734 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,734 reviews on two platforms, rated 4.4 out of 5 overall.
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Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery nice customer service staff with…
Very nice customer service staff with good attitude and patience.
Dear Li,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotJenni, Kerri, Ali……….
Very impressed with Jenni who was on the sales team. Very efficient and able to provide all the info I needed to help me make my decision. Both Kerri and Ali talked us through the building of the flats and provided reassurance re cladding, noise and insulation of my future home.
Hi Jean,Thank you for leaving your review, it is lovely to hear from happy customers. Your feedback will be passed onto our Waterfront Plaza team. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent customer service
Excellent customer service, taking time to talk and discuss all areas with their potential clients
Hello,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
4/5
TrustpilotGreat service and support
Rating only, no written review.
Hello,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotWords are easy, action not so much - Balerno
It is very easy to tell someone how passionate you are about customer service, it is much more difficult to stand behind those words with action.Cala do not offer customer service in the sense that most reasonable consumers would expect. There is absolutely nothing proactive about the post sales service. The expectation is on the customer to continually chase for updates (which you absolutely must do because, nothing gets done if you don't). I am wholeheartedly convinced they hope you run out of steam and and give up, which I have done on a number of occasions. There is no alternative explanation (other than ignorance) for the contempt with which they treat their customers. This review is not about the specifics of my experience (255 days to have internal; door replaced (still not done) or 379 days to have your floor replaced, FOR THE SECOND TIME! (thankfully now complete)), more a general reflection it. Cala would like to think they are a premium house builder. No they are not, they no different to any other mass house builder. A relentless focus on new business at the detriment of those who have already parted with their money. I would challenge a regional director come and take a stroll around the development I live on (Ravelrig Heights, Balerno) and ask themselves an honest question. Does the state of this development really reflect the quality we would claim the Cala brand stands for?
Dear Deane, We are extremely disappointed to read your 1 star review and have raised with the regional team. It has been confirmed that all works will be complete by tomorrow and apologise again for the supply issues and delays, and any inconvenience caused. Kind regards, Cala
5/5
Trustpilot24 Rosemount 2 bed flats
The sales team are well informed and helpful. The only irritation is that the upper floors on the development were not supposed to be available but when I said I was interested in reserving a flat on floor 3 and when could I do that I was told that the only flat I was interested in had already been reserved. This is not good practice and very disappointing. I am at the moment now considering whether or not I will buy in this building.I am sure many people will take the decision not to.
Dear Pat,Thank you for leaving your review, your feedback will be passed onto the 24 Rosemount team.Kind regards,Cala
5/5
TrustpilotWe are buying our first property and I…
We are buying our first property and I cannot speak highly enough of the staff. Very friendly and accommodating which has really helped to ease our stress levels as well as convincing us to buy with cala! The build quality is also great and their properties come very well finished with lots of added extras that you don't get with many new builds.
Hello, Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotReserving our new home from Cala at…
Reserving our new home from Cala at Fernleigh Park has been a fantastic experience for us. At all times the representatives from Cala Homes have shown patience and understanding as we made our decision and have provided excellent customer service. We visited many other developments in the area before making our decision and we did not experience the same level of service elsewhere.
Dear Paul,Thank you for leaving your review, it is lovely to hear from happy customers. Your feedback will be passed onto the Fernleigh Park team. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotI haven’t bought the house yet…I’m in…
I haven’t bought the house yet…I’m in process of doing it But so far so good…really helpful staff and very professional in special the lady from the reception Georgina from lancing ,really good and really down to earth ,friendly and hopefully I will be part of the Cala homes soon
Dear Grigore,Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotNew home owner for 2.5 years that can publish a book from emails from/to CALA
This is about CALA Midlands. We really liked floor layouts, the location, and most importantly CALA's reputation that that's why we went for CALA homes.I would suggest that be careful about the CALA development sites in the south, I think that they are better in the North but not in this area. I would be in this mind, until someone from CALA homes explains about all these bad experiences that we have faced. We got the keys in December 2019 but we haven't rush them to finish quickly, we were like whenever the semi-detached house is ready. In general, it is very unpleasant experience that we got the excuse of Covid19 for months and now what we are getting is that this your property now for surprises, and there are still things to fix at the property by CALA homes. I will try to explain next what has been happened.First week, we got water leak in en-suite bathroom, we said that it is coming from toilet outlet and they didn't believe us that it took 3 weeks to convince them and they started the repair they did but it didn't solved. 1 week later, they started again and it has been solved by changing the toilet completely,because the outlet wasn't round but Covid19 started and the work hasn't finished. We have waited for them to contact but nothing happened for a long time. Everytime, we go the sales office, they told us that site manager will come, no one ever came. I don't know how many site manager have gone through this site, I don't know really, I know at least 3 different site managers. Every site manager, everything started again, the sales office always was kind but no action has been done. I don't know how many time I went the sales/site office, I don't know, how many emails to CALA again I don't know. By the way, this is not the only issue that we have got, we had more than 100 items at first. I don't mention about usual, nail pop-ups. For instance, misaligned french doors, creaking stairs from 1st day, damaged door frames, doors that doesn't close properly, gaps in the ceilings, not smooth ceilings, not perpendicular walls, missing joints between bricks, faulty gutter, faulty carpets, sharp screw on the wall, no sealant on the frame of garage door, unfinished wall...So, all we had done with CALA did not work that, we contacted NHBC about all these issues. After this, finally they sent a proper reply that they would like to visit property. To make this happen, we have waited 1.5 years where we got 6 months warranty left. After this visit, we have waited 2-3 months to start to works.These works done by a company has been contracted by CALA. To do snags that they initially thought it would take 2 days to finish all, but as I remember it took 8 full days to finish some of the list that every time different member came up from that company that we had to start from scratch, because the employees of this company were not able to talk to each other. There were 2 workers that they did solve most of things that I was happy with the work, they were also surprised with the quality of building.Now, there are still items about, carpets, doors, outside window sills, about Amtico layers and we have realized by chance that ground floor toilet also has same issue at en-suite bathroom toilet that, it has faulty outlet from toilet, but they don't consider to support this, this something that I can do wrong, the toilet itself has a fault from manufacturer. It was to much easier to spot from en-suite that lower floor ceiling got marks on the ceiling but for ground floor it was not easy to sport. Anyway, I had been waiting for finishing all works to write this experience, but it became so obvious that it will take another 1-2 years more to finish all issues at the property. I am very disappointed and very upset about after-sales experience, and the worst part is that I need to chase them all the time, I can publish a book from all of the emails to/from CALA Homes.I won't choose CALA in the midlands again and I don't recommend anyone CALA midlands. They didn't consider any good willing to compensate this experience too, but I hope that CALA homes would make this right, I can give 4 stars because of probable support to correct all these poor workmanship and property design/materials.
Dear Emre,We are extremely sorry that your experience has not lived up to expectation. Please be assured this has been passed onto the regional manager who will be in touch to assist. Kind regards, Cala
5/5
TrustpilotMy views on Cala Homes
I found the sales representative very helpful, very courteous and very professional. The administration staff, that followed in helping me to understand and guide me through the purchase procedure, their instructions were clear and easy to follow.I have visited many Cala Home Sites, Kelvedon, Earls Colne, Manningtree and many others, I found that Cala Homes have a good name, and a build quality, sometimes hard to achieve. I have a Nephew that is working on site for Cala Homes, he suggested, looking at Cala Homes. He has worked on many sites and said, you come highly recommended.
Dear Douglas,Thank you for leaving your review, it is lovely to hear your feedback.Kind regards,Cala
1/5
TrustpilotDISHONEST COWBOY SALES TEAM Craibestone
Specifically : CALA Homes in “ABERDEEN” “Craibestone estate”COWBOYS!!!!The “sales team” here are not to be trusted…Before placing my reservation deposit I explained that I would need 6-8 weeks to exchange and I was verbally assured that was acceptable. At the start of week 6 they had “sold” my reserved house to someone else….Not only do they engage in cheap “cowboy” sales tactics but they are patronising and rude. For instance when I was trying to explain to the sales rep that my mortgage offer was being delayed because of adverse data incorrectly applied to my credit file by my utilities supplier just for being taken over by British Gas, she rudely interrupted and said she wasn’t interested in the financials.They made the purchase needlessly stressful and created a sense of doubt and uncertainty from early on, like when they sent me photos of the house and said “who ever ends up buying it would be very lucky…”when I’d already committed to the purchase and was working steadfast towards exchange & completion. There was a distinct lack of honest communication from the sales department who kept pressing me to secure a mortgage offer when they’d already agreed the property to someone else behind my back. Other points to mention would be the huge difference between the show home and the actual house which is far more bland unless you want to spend an added fortune and they still won’t agree to do the work if it doesn’t suit them. For instance I asked to have down lights fitted as per the show home and they said it would cost an extra £4500 which I accepted, and then they turned around and said they would not do it because it would mean taking out the existing lights and it couldn’t be done.Now that I have managed to get British Gas to remove the “mistake” from my credit file, it has been restored to Excellent.I have the deposit money in place and I’m in a position to proceed on another similar house in their development. I have emailed the sales department to offer the full asking price and I’m being totally ignored.The way I have been treated by Cala homes “Aberdeen Craibestone” is deplorable.They are unfairly discriminating against me and I am seriously considering reporting the matter to trading standards.
Dear Nicholas, At Cala, we pride ourselves on our customer service and after care, and take these issues extremely seriously. We have passed this onto the relevant team who will be in touch.Kind regards,Cala
5/5
TrustpilotExcellent service
Excellent service! I can only speak regarding the sales process so far as we have only got as far as reserving a new home - Patrick and Paul at Arlesey Grange have been fantastic!Great communication, excellent customer service and just thoroughly nice people to deal with.
Dear Ms KB,Thank you for leaving your review, it is lovely to hear from happy customers. Your feedback will be passed onto the Arlesey Grange team. Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotReally terrible customer service
Really terrible customer service. Sales agent couldn’t have been more uninterested. Absolutely puts me off ever trying to purchase one of their homes!
Dear Fiona,We're extremely disappointed to read your review, however thank you for leaving your feedback. Please can you email cala.group@cala.co.uk with your development details and we will look into this right away. Kind regards,Cala
5/5
TrustpilotSo far very good!
Helpful and supportive team. Really excited about the property
Dear Melissa,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotAbsolutely loved the dinscott 2 bedroom…
Absolutely loved the dinscott 2 bedroom house, but decided against buying as was informed by sales staff that nothing could be stored in the loft. When you have been married 48years you tend to store family items, such as photographs, Christmas decorations. We then read some of the reviews from previous purchasers where they complain that repairs take months if not years to get resolved.We were very disappointed as absolutely loved the style and layout of the house.
Hi Julia, We are sorry to hear you have decided against a Cala home. Thank you for your feedback, which we have passed onto our sales team. Kind regards, Cala
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, provided good info and explained the process well.
Dear Trevor,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAndy is great and easy to deal with
Andy is great and easy to deal with. Kept me up to date with everything at all times.
Dear Sue,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent service.
Excellent service.All questions answered clearly and satisfactorily
Dear Alistair,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFirst timers
I would definitely recommend them.Staff are so friendly and helpful, making the whole experience of buying our first new build a happy one.
Dear Mandy,Thank you for leaving your review, it is lovely to hear your feedback about our team.Best wishes in your new home!Kind regards,Cala
2/5
TrustpilotBought a house from Cala Homes a couple…
Bought a house from Cala Homes a couple of years ago now. Looks fantastic when you are being shown around and they cannot do enough for you in the first two weeks you move in. When snagging I highly recommend you bring in a professional company. The longer it gets after you bought the house the less Cala will care. Do not complete there survey they constantly badger you for until you are entirely happy with the house. Id even wait on it for months because they will be alot more helpful.
Dear Callum, We're disappointed to read your review. Please be assured this has been raised with the team and our Customer Service Manager will be in touch to discuss.Kind regards, Cala
5/5
TrustpilotSo far
So far, fantastic all round service!
Dear Stephen,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotSome Positive Feedback
I am very happy with the service so far, up to reservation of my property. Very impressed by the usability of the website and the helpfulness of the staff. Keep it up!
Dear Kevin,Thank you for leaving your review, it is lovely to hear about your experience with our team and website.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotStaff very professional
Rating only, no written review.
Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes in your new home!Kind regards,Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,679 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
