Trusted Agent profile
★★★★★
1,732 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,732 reviews on two platforms, rated 4.4 out of 5 overall.
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Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKeep up the good work..
We came to Cala Homes without any appointment.The staff are kind ,approachable and welcoming.Thalia booked us for the next show homes available.Thalia has been so attentive and helpful answering our queries through the process.Keep up the good work guys!!xx
Dear Jasmine,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotFernleigh Park disgrace
If you have any other options please don't put yourself through the corrupt, bullying and completely illogical experiences of trying to purchase through and deal with cala homes. Especially if you are considering the Fernleigh Park development near Stratford-upon-Avon. They use unachievable reservation agreements, agree dates that they go back on, then re-market the property as you are about to complete on yours so you no longer know whether you have a house to move into or if you are going to sell your house and be homeless. No complaints work, the puppets that they have working for them just wave the mandatory agreements that are purely written to give them control, and repeat the same script, with no more brain power than 'computer says no'. An email to the CEO and solicitor notes pointing out the process is making my fiancee ill produces nothing, and proves the problem runs from the top down. All other parties involved from solicitors to agents and removals have expressed how unbelievably bad Cala are, but how its what they have come to expect; sad reflection. We are now stuck £1000 down to Cala, several thousand into solicitor bills, and don't know whether continuing to sell will render us homeless. I can confidently say that being caught in ambushes in Afghanistan was a much more enjoyable experience than having to deal with Cala at any level. Corrupt, ignorant, arrogant, at every level. It must be great to work for a company where you can be as bad as you like at your job and the company actually support that, a job for life for the worst achievers.It only takes a quick Internet search to find a low level of satisfaction including an entire Facebook page dedicated to the 'Cala home truths' with pages and pages of similar experiences of attitude, and seemingly it gets worse after you buy. Where they can claim their advertised 5 star rating from I don't know, they must be very selective who they ask for a review.We now are deciding if continuing to sell is even worth the risk given what we now know of the cala experience, how will the house be if this is their attitude just trying to buy from them.Buyers of Stratford be very wary.
Dear Euan, We’re extremely disappointed to read your review. This was dealt with by our regional director who has commented. Our team has been in touch. Kind regards, Cala
5/5
TrustpilotA wonderful Experience
A wonderful Experience. Team is professional and a delight to work with. We were bath happy with all information provided.
Dear Michal,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
Trustpilotvery professional and thorough
Rating only, no written review.
Dear George,Thank you for leaving your review. It is lovely to hear about your experience.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotBrookfields - Pulborough (Appalling Customer Service)
We moved in to our new dream home in February 2021 after a delay of 4 months with the build. Within 6 weeks our en-suite shower was backing up and filling the shower - We reported this in the summer and are still waiting for anyone to acknowledge the defect - let alone contact us or visit to establish the issue. Today i have had the drainage guys check out the drains adjacent to the house and they have said there is nothing wrong with the drainage, which can only mean the run-off from the shower is not at the right angle.I reported a leak in my roof into our lounge about 2 months ago and someone just turned up at my door and assessed it, said they would report back and someone would come again - have heard nothing more about it.I reported an issue with the handle and door mechanism on my front door, which meant opening the door was often very difficult, they have contacted me about this, but done nothing as yet.These issues are only a few from the list and the over-riding theme here is they leave you hanging for as long as they can before you get any acknowledgement at all. They then send you an email, someone eventually arrives, but it is not booked and they just take a chance you are at home (if you are lucky).They are just trying to ride out the time before the relevant period elapses so that they can wrangle out of making the repairs.In all, VERY VERY POOR customer service and i am now going to contact NHBC to try to get my issues resolved.*** EDIT to UPDATE - 15th NOVEMBER 2022 ***So less than a year after my initial report of a leaking roof in our new home, after having to take to Trustpilot to get any movement from Cala, i find myself back here again. The roof is leaking once again - in EXACTLY the same place as before.I reported it on the 'emergency helpline' nearly a week ago and was told that someone would be in touch. Two days after reporting it i receive an earnest email from a lady at Clarion who states that she would like to call me once a week to stay abreast of developments. Up to this point - nearly a week later, i have not only - not received an acknowledgement from Cala regarding the leak but no-one at all has been in touch, with the exception of an email from Clarion to acknowledge it.My wife slipped on our floor the first day we discovered the leak and nearly injured herself, there is also the risk of our 7 year slipping too and the leak damaging our floorboards.Since the last week nearly yielded what can only be termed as 'dry' we thought that it would hold out, however after the first sustained downpour we found two separate places of entry through our lounge ceiling, which i am sure the longer this is left will only serve to cause greater damage and risk.*** Further UPDATE 22nd Nov 2022 ***So despite reporting it as an URGENT fault throught the CALA 24hr emergency line nearly two weeks ago and receiving an email on the 10th November as a result of my report - from CLARION stating that they would like to 'call weekly until it is resolved'....Not only have i yet to hear from Clarion to check on progress, but also i am yet to even have an acknowledgement call from CALA, never mind any follow up or even booking someone in to come to assess the damage. This seems to be going from bad to worse and with more rain to come i fear that this will not be my last post on this issue.
Dear Garry and Sonia, We are incredibly sorry to read your update. This has been actioned by our regional team and they have provided an update to Clarion. They have requested that Clarion contact you with updates.Kind regards, Cala
5/5
TrustpilotFabulous homes. Fabulous team. Cala representatives have been…
All Cala representatives have been fabulous. Well informed, polite, personable. Communication excellent.
Dear Sara,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotCala Homes are a disgrace
Cala Homes are a disgrace. We had numerous snagging issues within the immediate period of moving in, most notably windows that allowed through an awful draught (an issue repeated across homes throughout our estate). Most recently we discovered that brickwork just under the roof hadn't been completed (!), allowing birds in to nest - and were told to get lost because we were no longer in the warranty period. We had a problem with uncompleted brickwork on the other side of the house too, behind a hopper, which led to rainwater not draining from the roof properly. Most recently we had a leak in pipes from the upstairs bathroom. The quality of the build does not justify the exorbitant prices.
Dear Will, We are sorry to hear you are disappointed with our service, a senior member of our Customer Service team will be in contact with you directly to review. Kind regards, Cala
5/5
TrustpilotExcellent customer service.
Can’t do enough for you. Everyone so helpful and welcoming. Excellent quality builds, with nothing that’s too much trouble for them to help you.
Dear Lorna,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotVery knowledgeable and helpful
Very knowledgeable and helpful. Took onboard on all questions.
Dear Avril,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotTerrible Build Quality and Customer Service
Awful experience at Lenzie. Following substantial build delay and less than seamless move in experience when the time finally came (walls still not painted on handover day for example) the house had clearly been rushed and has multiple build quality defects. It’s a full time job trying to understand when items are going to be fixed, constantly chasing Cala for updates. Kitchen quality is of the poorest standard - cupboard doors misaligned, no soft closing etc. It is difficult to find anything positive to say about the house apart from its location. Like so many I’d heard glowing reviews of Cala however I feel utterly let down. One star is generous I’m afraid.
Dear Stuart, We are incredibly disappointed to read your review. Please be assured this has been passed onto the regional team and directors. Our regional manager will be in touch. We extremely apologies for the issues you have been experiencing. Kind regards, Cala
1/5
TrustpilotPoor experience in Glasgow
Moved into Jordanhill Park in April. Snagging list still outstanding. Never had a meeting in the house prior to moving in or demonstration meeting. Site staff impossible to get hold of. Customer service staff rarely reply to email and also struggle to get hold of site staff. Painfully slow progress and we are now months in. Solvent smell has been leaking throughout the house, response has been glacial. Issue has taken weeks to resolve with countless phone calls and emails. Impossible to nail down a timeframe for resolution. Hugely stressful and disappointing, detracts from any enjoyment of new home. Would not recommend moving into a Cala home. We regret it. Need much better customer service that is focussed on timely resolution of issues caused, many of which could have been remedied prior to completion with better quality control.
Dear James, We're very disappointed to read about the issues you have been experiencing. This feedback was passed onto the regional team and we are aware our Project Director has been in touch with you. Kind regards,Cala
4/5
Trustpilotsales team
The sales team have been pleasant to deal with and very helpful prior to reservation.
Dear Monica,Thank you for leaving your review. It is lovely to hear about your experience.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat customer service so far
Rating only, no written review.
Dear Ms Drake,Thank you for leaving your review. It is lovely to hear about your experience.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent explanation at the IGM…
Excellent explanation at the IGM (Information Gathering Meeting) with site manager and Cala Representative Sanjay At Roman Park, Tring.We have a much better idea of what we are getting (and not getting) with our New Cala Solville Home as Standard.
Dear Terry,Thank you for leaving your review. It is lovely to hear about your experience with our Roman Park team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotAVOID - Terrible After Sales
The customer service and after sales care from Cala is practically non-existent. Coming up to our 2 years, we have a huge list of outstanding issues, some of them a health a safety issue (large gap to the garage-utility fire door). I’ve lost count of the number of emails I’ve sent to raise issues and chase for updates. I’ve been without a shower in the bathroom since July this year. I had to have my entire ground food LVT relaid. The whole gable end of one side of the property is over 10mm out of plumb. The pre sales might be ok but you’ll regret buying a Cala home.
Dear Mr Dunse, We are incredibly disappointed to read your review and the issues you have been experiencing. This has been raised with the region who will be in touch to assist.We sincerely apologise for the inconvenience. Kind regards, Cala
5/5
TrustpilotGreat service from the dynamic duo
Reserved our new home at Belwood Oaks and Amelia and Robert have been nothing short of helpful, honest, obliging and customer focussed. The on site experience has been great!Looking forward to completion
Dear Darrin,Thank you for leaving your review. It is lovely to hear about your experience with our Belwood Oaks team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotJust reserved our new home with Cala
Just reserved our new home with Cala, the whole team at fernleigh park have been amazing, we are very excited!
Dear Luke,Thank you for leaving your review. It is lovely to hear about your experience with our Fernleigh Park team.Best wishes in your new home!Kind regards,Cala
5/5
GoogleRating only, no written review.
5/5
GoogleGood
5/5
TrustpilotThe best team and service
The best team and service, Hannah and her team have just been amazing we are so happy to be part of the Cala family and cannot wait to move in.
Dear Allen,Thank you for leaving your review. It is lovely to hear about your experience with Hannah and the team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotVery rude staff at Monks Park Lancing.
Very rude staff at Monks Park Lancing.If this is how they treat you before you buy, goodness knows what chance you have of getting any kind of customer service after you reserve.Looking at the other reviews I think this is one developer to avoid.
Dear Amy, We are incredibly disappointed to read your review. Please be assured your comments have been fed back to management who have reached out to you to discuss. Kind regards, Cala
5/5
TrustpilotEvery thing is good.Good customer…
Every thing is good.Good customer service.Good location.a piece full place.
Dear Joju,Thank you for leaving your review. It is lovely to hear about your experience.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotOur new home!
Just moved into our new Cala home in Lancing and it’s been a great experience from start to finish. The house is so beautifully designed and the support from all the staff in Cala has been fantastic so far! Thanks to Tracey, Georgina, Andy and Alex you’ve made the whole moving experience better than we expected! Jo & Lesley
Dear Jo,Thank you for leaving your review. It is lovely to hear about your experience with the team at Lancing.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotTerrible Aftersales 11 months still waiting!!
Pre sales were really good but Aftersales are appalling. Having to chase all the time for bits to be fixed, been in property 11 months and still waiting for panes of glass to be changed on several windows as they have huge scratches made by builders. Had leak in Kitchen that flooded the kitchen floor ruining the kick boards, plus loft was saturated due to insulation not being fitted properly. Plus a number of other issues. I would have thought after nearly 1 yr everything would have been rectified, especially as I have had dealings at Director level!! Other neighbours are having issues too and getting no response.
Hi Vicky, We're incredibly disappointed to read your review. Your feedback has been passed onto the regional team who will be in touch today to resolve.We sincerely apologise for the inconvenience caused. Kind regards, Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,677 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
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