Trusted Agent profile
★★★★★
1,728 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,728 reviews on two platforms, rated 4.4 out of 5 overall.
55
Reviews on Google
All 5 offices
1,673
Reviews on Trustpilot
All 5 offices
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Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAll work done to a high standard and…
All work done to a high standard and happy with the way he did everything and cleared up
Hello Linda & Arthur, Thank you for leaving your review. It's great to hear about your great experience with our team. Many Thanks, Cala
5/5
TrustpilotCustomer service
Kerry who works in customer service has been nothing short of brilliant! Making sure that everything is being completed! Has truly made the last few weeks of pregnancy sooo much easier!
Hello Chloe, Thank you for leaving your wonderful review about your experience with Kerry. Wishing you and your family all the best in your new home. Many Thanks, Cala
5/5
TrustpilotBuying from Cala Homes
So far we have only dealt with the sales team in the office, Edwina, Sofie, and Maria, they have been very friendly and helpful with everything we have asked of them so far, nothing seems to be too much trouble, and very flexible and accomadating.
Hello Ricky, Thank you for leaving your lovely review about your experience with Edwina, Sofie and Maria. Many Thanks, Cala
5/5
TrustpilotProfessional and efficient
Professional, helpful, friendly. Arrived on time, completed work as agreed, left everything tidy. And did it all with a smile and efficency. Thanks guys.
Hello Jennifer, Thank you for leaving your review. It's great to hear about your fantastic experience with our team. Many Thanks, Cala
5/5
Trustpilot"Huge thanks to Lizi and Jenny for all…
"Huge thanks to Lizi and Jenny for all their help reserving our new house. They were both brilliant, so lovely, patient, and genuinely cared about getting everything right for us. The whole process was smooth and we’re so excited to be moving into our dream home! Thank you both so much! 💛"
Hello Kirsty & Thomas, Thank you for leaving your wonderful review about your experience with Jenny and Lizi. Many Thanks, Cala
5/5
Trustpilot3 Months In
We’re now three months into living in our new-build home in Lancing, and we couldn’t be happier! The whole journey has been so smooth and easy, and the support from the Cala team has been great.
Hello Leona, Thank you for leaving your wonderful review about your experience with our team. We'll make sure your feedback is shared. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotVickie and Lynn made me feel so welcome…
Vickie and Lynn made me feel so welcome and answered all questions I had. They were both incredibly helpful and understanding. It was the most relaxed I’ve felt at a new home appointment this far.
Hello Ryan, Thank you for leaving your lovely review about your experience with Vickie and Lynn. Many Thanks, Cala
4/5
TrustpilotCustomer Service
Kerry has been very helpful throughout my experience if I had any queries. She would chase up certain companies if I had been waiting a long time, which really helped. I have had a very positive experience with Cala so far.
Hello Jessica, Thank you for leaving your wonderful review about your experience with Kerry. We'll make sure your feedback is shared. Many Thanks, Cala
5/5
TrustpilotMeg was fab
Meg was fab, full of fantastic information about our potential forever home. Couldn’t fault her at all. Fantastic service!
Hello Connor, Thank you for leaving your wonderful review about your experience with Megan. Many Thanks, Cala
5/5
TrustpilotExcellent service
Excellent service. Professional, efficient and reliable.
Hello Dr Abdallah, Thank you for leaving your review. It's great to hear about your great experience with our team. Many Thanks, Cala
5/5
TrustpilotGreat job
Alan the painter came to do our snagging at our Cala home. He was polite, came on time and went over and above on the jobs at hand. He left no mess and made an amazing job of the house. Would fully recommend Alan! Thanks a lot
Hello Annon, Thank you for leaving your wonderful review about your experience with Alan. Many Thanks, Cala
4/5
Trustpilot"Buying a home is one of the biggest
"Buying a home is one of the biggest, most nerve-wracking milestones in life, but from the moment we walked into Aurs meadows Cala Homes, Jenny made us feel completely safe. She didn't treat us like a sales target; she treated us like family. Jenny listened to our dreams, quieted our anxieties, and guided us with so much patience, warmth, and genuine kindness. Her support turned a stressful process into a beautiful, unforgettable journey. We are endlessly grateful to her for helping us step into this next chapter of our lives. Thank you, Jenny and Lizi
Hello Gayathri, Thank you for leaving your wonderful review about your experience with Jenny and Lucy at our Aurs Meadows development. We'll make sure your feedback is shared with the team. Many Thanks, Cala
5/5
TrustpilotLucy at Finchwood Park the Meadows …
Lucy at Finchwood park the meadows made us feel so welcome she couldn’t have been more helpful I had been finding a new home really stressful but suddenly it was a joy, she made the whole experience enjoyable She was so lovely both to my daughter and myself nothing was too much trouble. Cala is very lucky to have staff like this
Hello Sheila, Thank you for leaving your wonderful review about your experience with Lucy at our Finchwood Park development. We'll make sure your feedback is shared with the team. Many Thanks, Cala
5/5
TrustpilotGood service
Chris Denny and Martin Hales visited my property to check and fix a few issues. They were very friendly and professional. Very happy with the service.
Hello Tony, Thank you for leaving your lovely review about your experience with Chris and Martin. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotPainting
Alan did great work doing our final snagging sorting out our minor issues with some plastering and painting. Would recommend fully
Hello Aaron, Thank you for leaving your lovely review about your experience with Alan. Many Thanks, Cala
1/5
TrustpilotComplaint
I love my new home and the area we live in BUT the after care service provided by CALA is shocking!
Hello Steve, We are disappointed to read your review and we would like to look into this further. If you would like to share more details with us via cala.group@cala.co.uk, we can look into this for you. Kind regards, Cala
5/5
TrustpilotCustomer service
We are not in our home yet probably not until late December- early February. Fraz and Rossana in the Aurs Meadows site have been and continues to be so very helpful and nothing is to much bother Every question or concern we have had has been dealt with professionally and explained fully.
Hello Marion and Peter, Thank you for leaving your wonderful review about our team at our Aurs Meadows development. Many Thanks, Cala
5/5
TrustpilotNew home purchase
Right from the start of the process Edwina,Maria & Sophie have provided exceptional advice,help,care and service.In particular I struggled with some choices of tiling & flooring for the property and Edwina guided me through the best options for me.The communication from all of the girls at The Glades has been prompt & accurate regarding any queries I've had.So far they have all made the experience with the purchase stress free.
Hello Alison, Thank you for leaving your lovely review about your experience with our team at The Glades at Mindenhurst development. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotOur Customer Journey
We can’t thank the sales team at The Glades enough for all of their support throughout our house-buying journey and even after completion.
Hello Zak, Thank you for leaving your wonderful review about your experience with our team at The Glades at Mindenhurst development. We'll make sure your feedback is shared with the team. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotPaul has regularly completed fantastic…
Paul has regularly completed fantastic work, to a high standard. Always happy to help and nothings a chore. Thanks Paul..
Hello Daniel, Thank you for leaving your lovely review about your experience with Paul. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotGreat experience at Cala show home
Ebony Rettie was our sales advisor at Greenbank.
Hello Nicola, Thank you for leaving your lovely review about your experience with Ebony at our Green Bank development. We'll make sure your feedback is shared with the team. Many Thanks, Cala
5/5
Trustpilot10/10 for Cala Homes & Fordingbridge site.
Having completed the snagging, at our new home, in Fordingbridge; we can now comment on our experience - What a pleasant experience we have had with Cala Homes - Fordingbridge.
Hello Ray, Thank you for leaving your lovely review about your experience with our team. It's wonderful to get such positive feedback. Wishing you all the best in your new home. Many Thanks, Cala
1/5
TrustpilotCowboy Builders
Cala say that they care about their customers, what a load of rubbish that is. I have to use a mobility scooter to get around & because there are no facilities for charging mobility scooters the sales team were all for me getting rid of my scooter, they did not seem to care that by getting rid of my scooter would take away my independence making me virtually housebound.
Hello Jackie, Thank you for your feedback. Our Customer Service team will be in contact with you shortly to discuss your concerns and arrange a convenient time to visit. We are committed to providing the appropriate support and look forward to assisting you further. Many Thanks, Cala
5/5
TrustpilotPainting
George Fisher attended my property to carry out snagging workers arranged by Cala. His work was professionally carried out and he arrived on time.
Hello Adele, Thank you for leaving your lovely review about your experience with George. Wishing you all the best in your new home. Many Thanks, Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,673 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
