Trusted Agent profile
★★★★★
1,699 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,699 reviews on two platforms, rated 4.4 out of 5 overall.
55
Reviews on Google
All 5 offices
1,644
Reviews on Trustpilot
All 5 offices
Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotComplaint
I love my new home and the area we live in BUT the after care service provided by CALA is shocking!
Hello Steve, We are disappointed to read your review and we would like to look into this further. If you would like to share more details with us via cala.group@cala.co.uk, we can look into this for you. Kind regards, Cala
5/5
TrustpilotCustomer service
We are not in our home yet probably not until late December- early February. Fraz and Rossana in the Aurs Meadows site have been and continues to be so very helpful and nothing is to much bother Every question or concern we have had has been dealt with professionally and explained fully.
Hello Marion and Peter, Thank you for leaving your wonderful review about our team at our Aurs Meadows development. Many Thanks, Cala
5/5
TrustpilotNew home purchase
Right from the start of the process Edwina,Maria & Sophie have provided exceptional advice,help,care and service.In particular I struggled with some choices of tiling & flooring for the property and Edwina guided me through the best options for me.The communication from all of the girls at The Glades has been prompt & accurate regarding any queries I've had.So far they have all made the experience with the purchase stress free.
Hello Alison, Thank you for leaving your lovely review about your experience with our team at The Glades at Mindenhurst development. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotOur Customer Journey
We can’t thank the sales team at The Glades enough for all of their support throughout our house-buying journey and even after completion.
Hello Zak, Thank you for leaving your wonderful review about your experience with our team at The Glades at Mindenhurst development. We'll make sure your feedback is shared with the team. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotPaul has regularly completed fantastic…
Paul has regularly completed fantastic work, to a high standard. Always happy to help and nothings a chore. Thanks Paul..
Hello Daniel, Thank you for leaving your lovely review about your experience with Paul. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotGreat experience at Cala show home
Ebony Rettie was our sales advisor at Greenbank.
Hello Nicola, Thank you for leaving your lovely review about your experience with Ebony at our Green Bank development. We'll make sure your feedback is shared with the team. Many Thanks, Cala
5/5
Trustpilot10/10 for Cala Homes & Fordingbridge site.
Having completed the snagging, at our new home, in Fordingbridge; we can now comment on our experience - What a pleasant experience we have had with Cala Homes - Fordingbridge.
Hello Ray, Thank you for leaving your lovely review about your experience with our team. It's wonderful to get such positive feedback. Wishing you all the best in your new home. Many Thanks, Cala
1/5
TrustpilotCowboy Builders
Cala say that they care about their customers, what a load of rubbish that is. I have to use a mobility scooter to get around & because there are no facilities for charging mobility scooters the sales team were all for me getting rid of my scooter, they did not seem to care that by getting rid of my scooter would take away my independence making me virtually housebound.
Hello Jackie, Thank you for your feedback. Our Customer Service team will be in contact with you shortly to discuss your concerns and arrange a convenient time to visit. We are committed to providing the appropriate support and look forward to assisting you further. Many Thanks, Cala
5/5
TrustpilotPainting
George Fisher attended my property to carry out snagging workers arranged by Cala. His work was professionally carried out and he arrived on time.
Hello Adele, Thank you for leaving your lovely review about your experience with George. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotVery professional
Very professional, going above and beyond, even assisting you on their day's off.
Hello Louise, Thank you for leaving your lovely review about your experience with our team. Many Thanks, Cala
5/5
TrustpilotI was very impressed with the unhurried…
I was very impressed with the unhurried and informative discussion I had. All my questions were answered and it was good to get a quick appointment to view. I had a great conversation and would happily recommend Cala homes.
Hello Michael, Thank you for leaving your lovely review about your experience with our team. Many Thanks, Cala
5/5
TrustpilotPaul from CALA Homes…
I’d like to thank Paul from CALA Homes for the excellent service he provided during his recent visit to fix our shower glass door.
Hello Haleem, Thank you for leaving your lovely review about your experience with Paul. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotExtremely helpful and caring Sales Team
First started looking for a place in February 2026, found a lovely detached we liked. Spoke to the sales team who consisted of Shyla, Emily & Michelle - all 3 in their own right were more than happy to accommodate extra viewings when it worked for us.
Hello, Thank you for leaving your lovely review about your experience with our team. It's great to see this type of feedback. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotThank you Neal!
I’d like to give a big thank you to Neal Young, Cala’s painter, who attended our home today to complete some outstanding remedial painting work.
Hello Gregor, Thank you for leaving your lovely review. It's great to hear about your experience with Neal. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotAlan (Painter) is very experienced and…
Alan (Painter) is very experienced and professional. He understood what is required him and completed the work on time and beyond expectation.
Hello Romanus, Thank you for leaving your lovely review about your experience with Alan. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotMy experience with customer service for…
My experience with customer service for repairs has been amazing with Stephanie Blackwell. Stephanie is fantastic at her Customer service role
5/5
TrustpilotExcellent aftercare work by Marius
Marius performed some marvelous aftercare work for us today, repairing the exterior of the building. The areas he’s repaired look perfect. Really diligent and careful work - can tell he takes pride in it. 10/10
5/5
TrustpilotGreat Service…
Chris Denny came to sort out some items on my snagging list. What a lovely chap. Conscientious, friendly, helpful and efficient.
1/5
TrustpilotFrom Confidence to Frustration: A CALA Experience - High Expectations Set, Low Standards Delivered
Our experience with CALA can be summarised as a severe contrast between an impressive, highly engaging sales process and a deeply disappointing post-sale reality.
Hi Ak, We’re sorry to hear about your feedback. Our team is committed to resolving this with you, and we understand our Customer Service team is already in touch to arrange any outstanding works in line with your warranty. Many thanks, Cala
5/5
TrustpilotA great buying and owning experience
From start to finish, the Cala team have been helpful and the buying and owning experience has largely been excellent. The most important thing for me is that they respond, are prepared to escalate matters if they are not being addressed and get the job done. Sheree has been especially helpful, and has been pivotal in arranging the post handover snags to be addressed. The home itself is beautiful!. Thank you. Bhavesh
Hello Bhavesh, Thank you for leaving your review. It's great to hear about your great experience with our team. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotCala homes' painter, George Fisher
Cala homes' painter, George Fisher is truly a professional. We had some wall surface flaking issue and he responded promptly. 3 layers of coating to each of damaged areas and 2 layers of painting after sanding. The job was well organised, clean and tidy, perhaps the neatest work I have ever seen. Well done! George.
Hello Canghu, Thank you for leaving your review. It's great to hear about your great experience with our team. Wishing you all the best in your new home. Many Thanks, Cala
1/5
TrustpilotRepeated Delays and Unacceptable Handling
I reserved a house last summer in Belwood Oak and throughout this period Cala has revised the completion date on four separate occasions.
5/5
TrustpilotWe are very happy with the internal…
We are very happy with the internal painting work done by Paul and George. They were professional, reliable, courteous and took great care to protect our floors and furniture. Thank you for the great work.
Hello Amandeep, Thank you for leaving your review. It's great to hear about your great experience with our team. Wishing you all the best in your new home. Many Thanks, Cala
1/5
TrustpilotCala do not address customer’s concerns
Further to my recent review and Cala’s response yesterday. Cala replied about the replacement door. However, my review was not about the door. It was concerning Cala’s failure to address the points I raised in my formal complaint and their inability to follow their own complaints procedure. This is a recurrent feature of my correspondence with Customer Care over the past two years. They ignore the customers main complaint and do not answer the points raised in emails. Another example of Cala Customer Care’s total disregard for their customers.
Hello Eric, Thank you for sharing your feedback. We’re sorry to hear you feel this way and have noted your comments internally. Please be assured that our Customer Service team will continue to work with you to resolve any issues. Kind regards, Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,644 reviews rated 4.4 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
