Trusted Agent profile · Cheshire
★★★★★
2,150 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,150 reviews on 1 platform, rated 4.8 out of 5 overall.
Butters John Bee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDominika helped me through the process of dealing with a claim on the rental deposit scheme. She expertly navigated me through the paperwork and subsequent appeal process; a consummate professional always friendly and polite with excellent customer service and communication skills.
Thank you for your kinds words for Dominika. Butters John Bee Crewe PM Team
5/5
GoogleAs a overseas landlord, I rely on my letting agency to take care of my property in Crewe. I visited bjb in person the first time last Friday, and I am very grateful to Lacey who drove me to my property and explained to me in details the sales and rental situations in Crewe and it's neighborhood.
Hi, thank you for leaving a review for Lacey in Property Management.
5/5
GoogleJust done a house move with Butters John Bee estate agents in Crewe, Cheshire 🇬🇧, it was a pleasure to deal with staff member “James Bateman” at their office, he organised the home move for me. I found James to be proficient in his work application, articulate, extremely knowledgeable & very helpful with a friendly approach, unfortunately I’m dealing with multiple injuries from work & James supported me through the application process of moving home 🏠 So a big thank you 🙏 James for helping me move into my new home, good luck in your chosen career, all the best, cheers 🙂👍 PF ⭐️ ⭐️⭐️⭐️⭐️
Thank you for your very kind words about James, I am so glad you are happy with our service Kind Regards, BJB Lettings
5/5
GoogleDealing with James has been an absolute pleasure, he couldn’t do enough for us. Made the whole process plain sailing. Thank you so much James. Lovely young man.
Thank you for your very kind words about James, I am so glad you are happy with our service Kind Regards, BJB Lettings
5/5
GoogleExcellent service from start to finish,Madison kept us updated every step of the way to completion. Very professional at all times. Thank you for going above and beyond, would highly recommend.
Thank you for your kind words Andrei, Well done Madison - BJB Crewe
5/5
GoogleBen has been extremely kind and helpful sorting out my dad’s tenancy renewal. We had a lot of difficulties with my dad’s health and Ben was so understanding and supportive throughout the whole process.
Thank you for your kinds words for Ben. Butters John Bee Crewe PM Team
5/5
GoogleMarcin Strzelec was very friendly and helpful and helped us rent a property. After a month of searching and viewing properties, Marcin got us a property almost immediately. He has always been in contact with us throughout the whole process via e-mail and telephone. He would always respond to our e-mails when he could and made the entire process simple by explaining everything thoroughly.
Thank you for your very kind words about Marcin, I am so glad you are happy with our service Kind Regards, BJB Lettings
5/5
GoogleI want to say a huge thank you to Sophie Cartwright from Butters John Bee in Crewe. As a first time buyer, I was met by Sophie across several viewings until I finally found the right property. Sophie is exactly the right balance of professional, personable, knowledgeable and supportive. I literally couldn't have done it without her!
Thank you for your kind words Benn, Well done Sophie - BJB Crewe
5/5
GoogleMy husband and I went to butters John bee with what we thought was an impossible ask after being turned down by other agencies for a 3 bed house. Come January 2025 there would be 2 adults 3 young children and a baby and within hours James Bateman from the Crewe branch managed to give us the news we hoped for. That was no more than 3 weeks ago and this week coming we get to move in to our forever home where we can feel settled and relaxed and ready for our last surprise baby. James has gone above and beyond in supporting us through the application process and taken away most if not all of the stress of this whole process. James if you get to read please know you’ve no idea how grateful and thankful my family and I are for all of your help in finding our forever home in a more suitable location for my family and I. 5* review for you from us as you’ve been a star!!
Thank you for very kind review about James! Well Done! We are so glad you are happy with our service. Kind Regards, BJB Lettings
5/5
GoogleJust want to say massive thanks to Sophie As a first time buyer she was able to give me great advice on what the process would be to get onto the property ladder. She was very informative and attentive to any queries I had. Will definitely be coming to her when I get everything in order to take the first step later this year
Thank you for your kind words Olly. Well done Sophie - Crewe BJB
5/5
GoogleAfter speaking with Sophie in regards to the rental market she was so helpful not only with what i can look at but how i can approach the market as a new company
Thank you for your Kind words Nino, Well done Sophie - BJB Crewe
5/5
GoogleRating only, no written review.
5/5
GoogleJames is absolutely amazing, patient and so helpful
Thank you for your kind words Shirley, Well done James - BJB Lettings - Crewe
5/5
GoogleMartin has been amazing with the move in to my new property, great help!
Thank you for your kinds words for Marcin. Butters John Bee Crewe Lettings Team
5/5
GoogleJames, I would like to say thank you very much for your dedication, you are very experienced in your job and you have been great!
Thank you for your kind words about James, I am so glad you are happy with our service Kind Regards, BJB Lettings
2/5
GoogleAs a whole Butters John Bee is a poor company and needs a shake up. However, there are sometimes a few gems that try to make the company the best it can be. One of those is Lacey Eldridge. We have only recently had dealings with this young lady but she has been efficient, friendly, helpful and responsive to all our queries. When she has been busy and been unable to take our call she has phoned straight back which a lot haven’t and for that me and my partner are very grateful. Keep up the good work Lacey.NegativeQuality
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards BJB Crewe Lettings
5/5
GoogleAnother issue I needed help with and Lacey has done her bit let's hope all goes smoothly. Thank you Tom
Hello and thank you for leaving a review for Lacey in Property Management.
5/5
GoogleExcellent proactive customer service from Dominika. Has kept me informed and updated with regular phone calls.
Hello and thank you for leaving a review for Dominika in Property Management.
5/5
GoogleI dealt with a young lady called Lacey. She was very pleasant and accommodating. An asset to the company
Hello and thank you for leaving a review for Lacey in Property Management.
5/5
GoogleAmit Nayee was really helpful and knowledgeable. He was a pleasure to have in our home as we decided to sell. Thank you Amit 😊 …
Thank you for your Kind words Sarah, Well done Amit - BJB Crewe
5/5
GoogleGreat support in selling my house, with clear guidance and communication received from Amit. I was updated with progress at each step and there was clear information given on the current situation and the expected next steps.
Thank you for your Kind words Mark, Well done Amit - BJB Crewe
5/5
GoogleLacey had amazing advice with my property and when asking about selling or buying Sophie was also eager to help, couldn’t recommend them more!
Hello and thank you for leaving a review for Lacey in Property Management.
5/5
GoogleRoksana from BJB did an amazing job valueing my house, I will be sure to contact her again as soon when I need to sell in near future!!
Thank you for your kind words Carmen, Well done Roksana - BJB Lettings - Crewe
5/5
GooglePaige Malik and Maddy from the sales team on the front desk have been nothing but helpful with any enquiries I have, I also have great respect for them both and I find them easy to work with. Thanks to you both!
Thank you for kind words about Paige and Madison we will relay this across - BJB Sales
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Crewe has the most, with 1,883 reviews rated 4.7 out of 5, followed by Nantwich with 267.
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
