Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAVOID. Unprofessional, untrustworthy and not transparent. Complained to the Ombudsman
AVOID. Unprofessional, untrustworthy and not transparent. Complained to the Ombudsman.
In our experience the worst estate agent in Caversham by a long shot. We have bought and sold houses before, but never worked with one that was this unprofessional. Out of the 4 people we dealt with, only one of them was decent (V). We were selling a property with another estate agent and trying to buy one via Bridges. We felt that we were lied to, and that all along they acted in their own interests and not in their clients’ interests. We felt that they engineered situations so that they benefited by prioritising offers from sellers on their books, and did not present all offers in an fair and transparent way.
Our chain did fall down a couple of times but was re-established quickly each time, and Bridges were kept in the loop. In the end we were swapped out in favour of one of the sellers on their books despite our chain being closed again. We believe Bridges presented the information to the upper chain in a way that ultimately led them to go with the other buyers. This resulted the two properties at the top of the chain that Bridges were selling dropping their prices to accommodate the offer from the other buyer. Our offer was higher we had a closed chain and had invested time and money in that purchase as were already 2-3 months into a purchase.
We were so shocked by the behaviour of Bridges that we went to the ombudsman. In the end the ombudsman was not able to rule in our favour and this was in part due to the lack of paper records kept by Bridges. It seems that integrity and professionalism are not a prerequisite for being a good estate agent anymore. We felt it was important to raise the issues we had with Bridges to the ombudsman and we would encourage anyone else to do the same. There are some other online reviews of Bridges that sound all too familiar to us and our situation. In a small place such a Caversham word of mouth is important, and Bridges cannot keep on treating people in this way. Andy was rude, aggressive, and patronising and acted without integrity throughout; he lied to our face; he criticised all of the other agents in Caversham; and his reputation of ‘always chasing the money’ precedes him.
No doubt Andy will contest what we have said here, but we know what happened. If anyone has had a similar or worse experience then please get in touch as we are still liaising with the ombudsman.
M · 16 January 2019 · BRIDGES PROPERTIES Sonning Common
★★★★★ 5/5
GoogleSuperb service throughout both sale and purchase. Ben who we sold through was fantastic. Prompt feedback on viewings, and pretty much had viewings from the first day of going on with Bridges. Dom, who we purchased through was excellent. Always got the impression that he was firmly in control and you were in very safe hands. Go as far as to say, if your buying or selling in the Ash Vale/Tongham and Aldershot areas, Bridges are the people to use.
Jon · 10 January 2019 · BRIDGES PROPERTIES Ash Vale
★★★★★ 3/5
GoogleRating only, no written review.
Lee · 26 August 2018 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleBridges were great all round in identifying the right house for us in the area when we were looking and then were extremely good at following up and keeping the whole process moving through to completion. Kevin and Ben were our two main points of contact and both did a great job in their respective areas. (Shame the agent we sold through wasn't as motivated and helpful as they were...)
Richard · 26 August 2018 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleBen Granville has been a complete pleasure to deal whilst going through what started to be an arduous process to sell my property. My initial appointment of an Estate Agent was not with Bridges Estate Agent, but that did not deter Ben providing some excellent advice on the process and every week followed up with a call to ask how the sale of my property was going. Upon being able to work outside the initial sole agreement (not Bridges Estate Agents), Ben was able to confirm three viewings within the first 24 hours. The images of the property were much better than those taken by one of the competitors. Ben’s tenacity continued to shine through one contracted to work Bridges, dropping me update calls on a very regular basis. Ben is personable and is an enthusiastic individual and this is evident in his approach to his work and clients. I am now at offer stage on the property which happened within one week of going live with Bridges. I would not hesitate to recommend Ben in going forward.
Julie · 26 August 2018 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleRating only, no written review.
Vladik · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleGreat service, quick sale at full asking price. Couldn't have asked for a better agent.
Patrick · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleAaron was amazing so helpful, keep the process going and gave feedback every time. Would highly recommend these people know their market.
KB · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleWe found staff, friendly, efficient and professional. Both Aaron and Luke were on hand at all times to answer any queries and assist through the process of buying our current property
Muriel · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleHighly recommend Bridges in Farnham. Despite a tricky chain I was kept well informed. Nikki in particular was a superstar - good communications help what can often be a stressful life event!
Maxine · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleMany thanks Aaron for your efficiency and enthusiasm. Your knowledge of the property and the area was definitely a big plus. We wish you and the Farnham team many more years of great sales.
Liza · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleWhere others had tried and failed, Bridges succeeded. They sold my house quickly and efficiently. Then found our dream house for us. A great team; They made what is usually a horrible process quite bearable.
Melanie · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleI worked with Aaron Milligan and we performed the sale of the property with me being overseas. Aaron was very responsive and the sale went very well despite a long chain and several hurdles along the way. Bridges did a very nice job and were very communicative throughout the whole process.
Leroy · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleBridges have helped our purchase of a house run seamlessly and easily, and Jayne, who has been our point of contact for the most part, has always replied to our queries very speedily and liaised really well. They come well recommended. Thanks for your help! Mike
Mike · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleHaving just sold two houses with Bridges I can thoroughly recommend Aaron Milligan and the team. Bridges were my first and only choice and I'm pleased to say the service I received is exactly what I had hoped for.
Aaron is experienced, knowledgeable and most importantly supremely easy to deal with. Cheers Bridges!
Simon · 23 June 2018 · BRIDGES PROPERTIES Farnham
★★★★★ 3/5
GoogleRating only, no written review.
Natalie · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleVery helpful and supportive throughout our sale. Well done Michael and team and thank you
Carol · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleThoroughly professional, extremely curtious, approachable and helpful, very informative at all stages of the process, great value for money. Would recommend Bridges every time.
Jane · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleI dealt with Michael Lloyd at Bridges as a buyer and found it to be a good experience overall, particularly towards completion when stops were pulled to hurry things along as there was a deadline involved.
Mari · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleGreat team and service! Quick turnaround on our first viewing, always prompt at responding to queries and the help and assistance from David up to and after completion was excellent. Many thanks.
David · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleWe bought a house through Bridges and we have already recommended them to family who are selling their house. The staff were all friendly and helpful which we really appreciate - thank you.
Pixie · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleI was really happy with the service I received . Simon Evans looked after my sale and purchase and I was contacted regularly with updates without having to chase. They worked hard to get me the house I wanted and for my sale. Very impressed. Thanks
TABITHA · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleI was dealing with Dave Beard on my purchase, he was always professional and friendly. Simon Evans is also a smooth operator and certainly worth mentioning. I would certainly use Bridges again.
Xx · 22 June 2018 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
GoogleThank you to Mike Lloyd and David Beard at Bridges in Frimley. We sold and purchased with them and we can't thank them enough. They handled both sale and purchase excellently. Both transactions went through in 11 weeks and I am sure this is down to them being so proactive and efficient. Thank you guys!
Elisa · 22 June 2018 · BRIDGES PROPERTIES Frimley
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
