5/5
TrustpilotPrompt professional service
Prompt professional service, very happy to recommend.
Agent replied · 12 June 2024
Thanks for your feedback, it is very much appreciated.
Trusted Agent profile · Cambridgeshire
Bidwells estate agents in Cambridge and Norwich
★★★★★
482 reviews across 3 offices and 3 platforms
Bidwells has three offices, in Cambridge (two offices) and Norwich (Cambridgeshire). Together they have 482 reviews on three platforms, rated 4.6 out of 5 overall.
123
Reviews on Google
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
358
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Bidwells's three offices, most reviewed first. Each has its own page.
- Bidwells Cambridge (54 High Street)54 High Street, Trumpington, CB2 9LS451 reviews · 117 on Google (4.2)10 in the last 90 days
- Bidwells Norwich16 Upper King Street, NR3 1HA356 reviews · 6 on Google (3.5)8 in the last 90 days
- Bidwells Cambridge (Stonecross)Stonecross, Trumpington High Street, CB2 9SU1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Bidwells office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot3/5
GoogleEdward DS is an outstanding agent at Bidwells. Responsive and goes above and beyond to make sure tenants are safe and able to enjoy where they are living. I know other people who have had terrible experiences with Bidwells so can’t confidently recommend as a company but Edward DS has been brilliant! Thank you
Agent replied · 24 August 2024
Thank you for your kind words for Edward! We have passed these to him. We are also so pleased that your experience has demonstrated that we take on board negative feedback and ensure changes are made within the business. Thank you for taking the time to respond, and we hope that should you recommend us, we provide an excellent service.
3/5
GoogleEdward DS is an outstanding agent at Bidwells. Responsive and goes above and beyond to make sure tenants are safe and able to enjoy where they are living. I know other people who have had terrible experiences with Bidwells so can’t confidently recommend as a company but Edward DS has been brilliant! Thank you
Agent replied · 11 January 2025
Thank you for your kind words for Edward! We have passed these to him. We are also so pleased that your experience has demonstrated that we take on board negative feedback and ensure changes are made within the business. Thank you for taking the time to respond, and we hope that should you recommend us, we provide an excellent service.
1/5
GoogleI couldn't count how many lies i was told in just one day. At the end Michele who moved the appointment a few times in just one day, cancelled as i was waiting in front of the flat. She was reminded that I had to travel to Cambridge for the viewing and she carelessly told me that the next appointment is more important to her so she'll cancel on me. What an idiot she is!
Agent replied · 24 August 2024
Thank you for feedback regarding the viewing, we are of course always concerned to hear of unsatisfactory situations. We have looked into the day of your viewing and understand that the traffic was particularly bad this day. Whilst it is sometimes difficult to predict traffic, we have carried out some further training with our teams to deal with such situations.
5/5
TrustpilotA fantastic experience so far
A fantastic experience so far! Bidwells, particularly James Munro, have been very responsive, transparent, professional and personable throughout the journey of renting out my flat, making the process rather pleasant! You feel like you're in good hands and most importantly get a quick sense that Bidwells is not only championing landlords but also want tenants to have a good experience (vs. some horror stories you hear about the wild west of estate agents out there).
Agent replied · 24 August 2024
Thank you for your lovely review!
5/5
TrustpilotJust great
We had to find somewhere new to rent at very short notice, which of course made a stressful task even worse. James at Bidwells was great: helpful, efficient and a pleasure to deal with. In short, highly recommended.
Agent replied · 24 August 2024
Thank you for your review!
5/5
TrustpilotFantastic services
Fantastic help! They were very easy to communicate with, explained every detail professionally and cared for both landlords' and tenants' best interests. Tanya and Brandon, we are very grateful. Thank you!
Agent replied · 24 August 2024
Thank you for your review!
5/5
TrustpilotBy a stroke of pure luck
By a pure stroke of pure luck, I landed in the hands of Bidwells and asked them to assist me with finding a home in Cambridge. Their service and friendliness were unprecedented. They always responded to calls and emails. James really went the extra mile. As I was abroad, he arranged a live virtual tour of the apartment, assisted with questions and the entire rental process. I was unfamiliar with the visa and renting processes in the UK, they always assured me that it would be fine and arranged to reserve the property I wanted for longer than usual awaiting the visa process to run it‘s course. I can highly recommend Bidwells and specifically James for super friendly and personalised service, but most importantly for taking the stress out of finding a new home in a new city and foreign country.
Agent replied · 24 August 2024
Thank you for a lovely review.
5/5
TrustpilotGreat service and communication
Great service and communication. Brandon and Tanya have been really helpful every step of the process!
Agent replied · 24 August 2024
Thank you for your review!
5/5
TrustpilotGreat company if you need to rent a house
James helped me a lot in the renting of my house in Cambridge.Highly professional, responsive and helpful. Thanks James & Bidwells team!David
Agent replied · 24 August 2024
Thank you for your review!
5/5
TrustpilotExcellent service
Bidwells Cambridge team has been excellent!We were purchasing a flat and from the first viewing they were punctual (unlike many other agents in town) and had all the information about the property.The subsequent 2 viewings were just as good. Punctual, friendly and the team members were extremely helpful.Ollie and Izzie were amazing! Professional, knowledgeable, and supportive throughout! Way more supportive than our solicitors. Gave the most sound and accurate advice, communicated clearly and were always offering realistic time frames, always quick to respond to emails, WhatsApp, phone calls. even when they were on annual leave.I trusted them and valued everything they have done for us.
Agent replied · 24 August 2024
Thank you for your review!
1/5
TrustpilotJust a nightmare..
Just a nightmare... They added a clause to the contract at our 2nd year, and we couldn't find out about it until needing to move out.(This was also a mistake to overlook that clause in the updated agreement, but the agent only told us about the rise of the rent and never told about an additional clause to the agreement.). During our stay in the house, they did very little to care and mend the property which had a rundown garden, dilapidated fences, one part of stove not working etc. Even from our first entrance to the property, they resisted directly asking for information to the landlord. We couldn't find our black bin until our 2nd week. For the garden, they blamed the contractor company that they didn't send the quotation for the repair work (which was probably a lie since the contractor company mentioned that they already sent the quotation, but got no response from Bidwells.). When we were moving out after 21 months, because of the additional clause that was added at the beginning of the 2nd year, they told that we are obliged to pay the rent and tax until a new tenant was found. Of course raising the rent from 1530(normally was 1500, but +30 because of our cat) to 1750 GBP didn't help for a rundown house that is located at the outskirts of the city! After a new tenant was found (Thank God), they didn't release the deposit for 13 days. The landlord was also awful, not responding to any of our and Bidwells' attempts to reach. They were not around for any of our help requests, but started asking for the rent after our moving out when we were unable to pay the rent at first (Since we had huge expenses - moved out of the country and were expecting a baby.) Anyway, there is nothing a tenant can do in the UK, as finding a good house and being able to pay are miraculous happenings nowadays. The landlords are really lords and the real estate agencies are their servants. And you, the tenant: you are just a peasant who is allowed to live on their lands thanks to their graciousness...Edit: After receiving a request to delete or edit my comment, I remembered that Bidwells cut 670 GBP from my deposit, which is insane. According to them, checking the inventory, showing the house to new tenant candidates cost them 670 GBP! This is truly a robbery!Yes, we have signed this contract, but that does not mean that it is a right, lawful or fair agreement which mandates us to pay the rent/tax even though we no longer live there. You have no choice but to agree with their conditions to leave the property.
Agent replied · 24 August 2024
Thank you for your valued feedback and we are sorry you had a negative experience. We have discussed your comments with our lettings team and understand that you signed a fixed term tenancy extension but unexpectedly needed to break your contract early due to your personal circumstances. The landlord was amenable to you leaving early, on the basis you covered their costs, which were pre-agreed by you in writing before we proceeded with remarketing the property. These charges would not have been applicable if you had remained in the property until your fixed term tenancy ended however we understand moving is a busy and expensive period, so we are sorry if these costs came at a difficult time. We are also sorry to hear you were disappointed with the way the landlord approached some maintenance issues during your tenancy, and the rent increase they requested at the review stage. As a business we welcome all feedback, whether positive or negative, and will be sure to use this information for continuous improvements in the future.
5/5
TrustpilotQuick and Proactive
Bidwells showed me round the flat at 1pm on a Wednesday. By 3pm I indicated we were keen. James immediately called to get more details. Within 24 hours we were told we had the flat subject to references which were quick and easy and all online. All the time, James kept in contact and guided us through the process. The experience we received was excellent.
Agent replied · 12 June 2024
Thanks for your review
5/5
TrustpilotBest letting agent I have dealt with
I am once again very pleased with the professionalism of Bidwells. I had an excellent rental experience with them in the past, and am delighted to be renting with them again.A special thank you to the letting team (Tanya and Irene), who have been very helpful throughout the whole process.I would recommend them 200%.
Agent replied · 12 June 2024
Thank you so much for your lovely review, it is really appreciated. We are glad we could be of assistance.
5/5
Trustpilot5 star service all the way - highly recommend
So happy I chose Bidwells! Ollie Rivers and the whole team handled everything with total professionalism and confidence. Would 100% trust Bidwells to get the job done, even when things don't go according to plan.Some highlights:-Excellent communication, very responsive-Viewing agents always available so no fear about missing out on a potential sale-Proactive and assertive with problem-solving-Supportive, often shouldering the burden of the inevitable stresses and challenges-Continuity of point of contact from initial valuation through to completion-No question too small, always happy to adviseOverall a refreshing and positive experience, a big thank you to Ollie and all the team at Bidwells.
Agent replied · 24 August 2024
Thank you for your lovely review!
5/5
GoogleGenuinely outstanding service, made everything easy and efficient with upfront honest approach
Agent replied · 12 June 2024
Thankyou so much for your lovely review Joe, I will ensure to pass this onto our team!
5/5
TrustpilotExpertise and creativity
Really professional customer centric service. They managed a challenging purchase chain with creativity, perseverance, humour and expertise. Obstacles were overcome through a range of solutions and approaches. Through out the process the communication was excellent.
Agent replied · 24 August 2024
Thank you for your great review!
5/5
TrustpilotWe have used Bidwells to let a second property…
We have used Bidwells to let a second property for us after they managed one for us for several years, James made the process very smooth and Brandon continued to be helpful throughout. Would definitely recommend.
Agent replied · 12 June 2024
Thank you for your lovely review!
5/5
TrustpilotBoth as a renter and a home buyer I…
Both as a renter and a home buyer I found Bidwells professional and helpful over the last couple of years.
Agent replied · 12 June 2024
Thank you for your review!
5/5
TrustpilotOur agent was very communicative and…
Our agent was very communicative and extremely proactive in the sale of our house. The presale information was excellent and he kept us informed every step of the way. Would highly recommend this friendly and professional service, that got us a quick sale.
Agent replied · 12 June 2024
Thankyou for your review!
5/5
TrustpilotExcellent support in Cambridge
The office and team in Cambridge, particularly Izzy & Ollie, were very responsive and kept me updated on the process at all times which generally went smoothly. I would recommend their services.
Agent replied · 12 June 2024
Thankyou for your review! That's great to hear!
1/5
TrustpilotDeals through back door
Been chasing a property for more than 6 months. everytime I called or mailed. reply i get is agent not available or we will get back when viewing commence. later advertise as under offer. seems like deal went through back door without exploring all the options available. very poor customer interaction. Frustration is building hopes and wasting time with doggy people. I would give less than a star...
Agent replied · 12 June 2024
We’re sorry to hear about this experience. Could you please email our team at info@bidwells.co.uk with more information so we can investigate further? Thank you for bringing this to our attention.
5/5
TrustpilotRob Couch and Bidwells.
Rob is an old friend of mine so I may be somewhat biased. However, I have found that both Rob and Bidwells went well beyond the call of duty to effect the sale of my house in the Hemingfords. For example, the grass was overgrown (I live in the Far East); Rob didn't hesitate to go round and cut the grass at 9am on a Saturday morning!
Agent replied · 12 June 2024
Thankyou for your review!
5/5
TrustpilotRob couldn't have been more helpful and…
Rob couldn't have been more helpful and supportive from the start to the end of the process. He responded to any requests promptly and professionally and really supported getting the deal over the line. Thank you Rob and Bidwells we love our new home.
Agent replied · 12 June 2024
Thankyou for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bidwells
Which Bidwells office has the most reviews?
Cambridge (54 High Street) has the most, with 451 reviews rated 4.6 out of 5, followed by Norwich with 356.
Where are the Bidwells offices?
The three Bidwells offices, by town:
- Cambridge (54 High Street): 54 High Street, Trumpington, Cambridge, CB2 9LS
- Cambridge (Stonecross): Stonecross, Trumpington High Street, Cambridge, Cambridgeshire, CB2 9SU
- Norwich: 16 Upper King Street, Norwich, NR3 1HA
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