Bidwells estate agents in Cambridge and Norwich

★★★★★ 1/5

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We rented a premium central Cambridge…

We rented a premium central Cambridge house remotely, whilst living abroad. It was portrayed as being in a quiet, conservation area, largely pedestrianised, no traffic area. This stance was maintained at the remote viewing. When we arrived at the property, we discovered the house is actually on a major bus route and reverberates with each passing bus (100's per day). In addition to this there was no functional security on windows, no hot water for bath and no functioning oven to cook with. Secondary glazing to mitigate the traffic noise was also broken and the electric fusebox, housed in the cellar, was prone to flooding...Repairs were made and took between 2-4 months. Some issues are still ongoing. It required me to contact the Council's building Control department in order to elicit a response. All repair requests had to be made repeatedly (over weeks/months) by phone, WA, email. Many requests were simply ignored and had to be repeated, in order to be fixed.Its one thing to pay a premium rent for a top notch property. Its another to then have to spend time fixing a landlord's property, after check-in, to the standard that is being paid for, or at least to make the property safe and secure!Having rented properties, all over the world, for the last 30 years, I have to say I've never felt the need to write a review before or had to employ a solicitor to request for compensation, for things that should have all been done prior to check-in. No apology has really been made and in actual fact Bidwell's response to my solicitor is to portray me as a rude and discourteous tenant and to offer symbolic compensation of a few hundred GBP. The idea of “doing the right thing”, does not seem to be in Bidwell’s remit.The Bidwell's experience is one to be avoided. Absolutely horrendous!

Henry · 4 December 2024 · Bidwells Norwich

★★★★★ 5/5

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Highly recommend

We are really happy with Bidwells. Billy Donaldson went out of his way to support us and was always a phone call away. We would definitely recommend them.

Sp · 26 November 2024 · Bidwells Norwich

★★★★★ 5/5

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Great service from Bidwells

Jess and Andrew worked hard to get our purchase over the line, giving prompts to solicitors to get things moving. They both went above and beyond on many occasions, being helpful, supportive, and available. Great customer service, with professionalism and humour.

James · 25 November 2024 · Bidwells Norwich

★★★★★ 5/5

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Recently rented through Bidwells for…

Recently rented through Bidwells for the first time. The staff at the Trumpington branch were very helpful throughout the tenancy from the start to the end. Particularly of note, Edward our property manager was exceptional and ensured a smooth end of tenancy experience.

Alexander · 21 November 2024 · Bidwells Norwich

★★★★★ 5/5

Trustpilot

Professional service

James dealt with the letting of my property very professionally. Bidwells were a breath of fresh air having had unfortunate dealings with another Cambridge letting agency

Diane · 12 November 2024 · Bidwells Norwich

★★★★★ 5/5

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Recommended

While the service started off a little lukewarm, I found Ollie to be very personable and really easy to work with. Also felt that he went over and above and for that I am grateful. I would recommend

Christabel · 2 November 2024 · Bidwells Norwich

★★★★★ 5/5

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Exceptional Service!

Izzy Hastings and Ollie Rivers are two exceptional people. They are so easy to work with, very professional who provided guidance and advise right throughout our selling process. Highly recommended!

Umesh · 31 October 2024 · Bidwells Norwich

★★★★★ 5/5

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Robert and the team at Bidwells worked…

Robert and the team at Bidwells worked tirelessly to ensure they found us the right buyer. Their communication and advice throughout the whole process was excellent. Thank you Bidwells.

Tom · 22 October 2024 · Bidwells Norwich

★★★★★ 1/5

Google

I’m going back a few years now, but Bidwells were initially faultless on my rental. A while down the road I personally ran into problems, in the household. My previous partner was willing to go against my opinions and sub let and various activities. I was subject to a huge amount of mental strain and anguish. Love blinded, tried what I thought was my best. Towards the end I decided to vocalise my problems about the letting agreement as I was clearly a victim in the situation and we would stand to be evicted.. so I thought I did the right thing. Get this sub letter out of our house. even told this company of my issues. The lady I believe was called Ros. She literally wiped the slate clean with me, I took the agreement out myself and provided the whole deposit. Was assured it would come back to the account it came from. Long story short, the agreement was shredded, my name was washed off the table and the sub letter took my place. I lost everything, some of my person belongings, most was left in the hands of a “friend” of theirs for me to organise with. Lost all my rights. Couldn’t even sell my at the time 4year old Sons climbing frame as I wasn’t allowed on the site. I spent 6months battling mental demons, spoke to legal professions, but this company being so big I knew they’d drown me. To be honest, I lost a lot, so I had little to no money to fight with. I was refused my deposit money, told if it’s not claimed it’ll be given to charity. I wanted the whole back, but they’d placed her in position they meant I now had to split the 1200 with her. But she stayed at the house, nothing changed for them. Honestly, I don’t care anymore, but this was well above legal. I’ve rented many properties. I know what went on was not legal. A sad, bitter, mentally abusive breakup which I wasn’t strong enough to fight had this company get involved and “take sides”. Honestly, looking back on it.. they got tied up in a mental health affair between 2 people and should have dealt with it in a professional way, treat us both the same. If necessary, we should have all moved out. But they struggled with renting as on a farm and location was far from the best, but we loved it. I’m a different guy now and life paid me back but I hope one day, if these people still trade and act this way, they deserve nothing but the full force of the law and I wish I had the money to sue. Absolute embarrassment on them. To think they supported such a horrid person that brought a man down to questioning “what’s the point”. My Son saved me, I kept my head high for him. Corporate money hungry Mongrels that just do not care! They certainly didn’t back then.

Sam · 21 October 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 5/5

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Highly recommend

The lady who in charge of the sale has been extremely helpful from Day 1. The communication between them and the vendor went so smoothly and she was very efficient when organize the survey date etc. Highly recommend!

Jie · 17 October 2024 · Bidwells Norwich

★★★★★ 5/5

Google

Bidwells is without a doubt, one of, if not the most professional letting agents in the Cambridge area. Moving from overseas on a tight schedule, they were prompt, clear, and professional in their communication- including scheduling a FaceTime viewing that provided much needed clarity for moving forward with the property. Having rented with them for a year, I have not had any issues and all maintenance requests have been handled promptly and adequately. I'll without hesitation, recommend Bidwells (and their amazing team) for anyone looking for a hassle-free, transparent and just generally pleasant renting experience in Cambridge.

Emma · 12 October 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 1/5

Google

they are super unfriendly to pets. when you ask them about bringing in pets they ignore your message they claim that buildings dont accept pet when I have seen pet coming in and out of some buildings they dont pass on application with pet to landlord. they wait for other applications to come in and reject you after. Awful!

JZ · 12 October 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 1/5

Google

Disorganised and unreliable. They seem to hold themselves above the tenants and make you feel as if you must fight for scraps. Bloated view of their own company. Pure luck of the draw whether the agent (one of too many) answering a call is friendly or condescending. From now on, whenever I question my own competence, I shall think fondly upon how Bidwells misplaced an apartment key 5min before my viewing so that I went all the way for nothing.

Seraphina · 12 October 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 5/5

Google

I asked six estate agents on Thursday / Friday for Saturday viewings of properties on sale. Three didn’t respond. Two responded but couldn’t offer any viewings. Bidwells arranged 4 viewings at short notice. These were conducted by experienced and helpful staff, who highlighted the good points of the properties. Not surprisingly, 2 of these 4 properties went under offer on Monday. It seems to me that Bidwells does the best for its sellers by being responsive to the needs of the buyers. Other things being equal, e.g. fees, it is the agent that I would use if I were to sell a property in Cambridge.

Vijay · 12 October 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 5/5

Trustpilot

I’m very pleased with Bidwell’s service…

I’m very pleased with Bidwell’s service of helping me find the perfect place to stay, especially Mr James Munro. James is such a kind, warm hearted guy who is really passionate and helpful. I’m appreciated with his professional and high efficiency work. Highly recommended!

Tong · 20 September 2024 · Bidwells Norwich

★★★★★ 5/5

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Excellent service from Bidwells

James Munro has provided an excellent service in finding a tenant for two properties. On both occasions, he achieved a deal above the rental price advertised. I would strongly recommend James

Franco · 12 September 2024 · Bidwells Norwich

★★★★★ 5/5

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Excellent service once again

Rating only, no written review.

Sean · 9 September 2024 · Bidwells Norwich

★★★★★ 5/5

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How well Bidwells managed the sale of my house.

Bidwells provided a team with extensive experience, headed by Robert Couch, who is a leading expert in this area. The marketing and sale of the property was handled with a high level of efficiency and professionalism, and particularly when matters became a little "sticky" down the chain prior to exchange. The deft touch and intervention of Robert Couch got the deal "over the line". So overall, I was very impressed with the standard of service and I unreservedly recommend them.

Timothy · 26 August 2024 · Bidwells Cambridge (54 High Street)

★★★★★ 5/5

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Highly recommend

We were delighted with the support, advice and guidance provided by Bidwells at every stage of the process of selling our property and buying a new property. All of the members of the team that worked on our sale and purchase were polite, professional and always responded promptly with strong attention to detail. Nothing was too much trouble and we appreciated all of the efforts made by the whole team to make our experience as smooth and stress free as possible from the first stage of valuation, through viewings, negotiations and ultimately to completion of both transactions concurrently. Many thanks to all involved.

Kathryn · 23 August 2024 · Bidwells Norwich

★★★★★ 5/5

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Very professional service provided by…

Very professional service provided by Alex (Head of Residential lettings) fast, slick and no nonsense attitude to getting things done. Very happy with how I was treated and would highly recommend. What we call in the business JFDI mentality!

Mr · 21 August 2024 · Bidwells Norwich

★★★★★ 5/5

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Very supportive and knowledgeable team…

Very supportive and knowledgeable team with quick responses.

Gábor · 20 August 2024 · Bidwells Norwich

★★★★★ 5/5

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Amazing Experience

James Munro helped me a lot in answering my questions clearly and in a timely manner. As an incoming international student it was tough contacting lettings agent in the UK to seek private accommodation but James really smoothed out the process. Would recommend his and Bidwells services to anyone out there seeking a new home.

Yohannes · 13 August 2024 · Bidwells Norwich

★★★★★ 5/5

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Satisfaction Guaranteed!We are very pleased with the service we…

We are very pleased with the service we receive from Bidwells, from letting to monthly payments always on time. It is reassuring that when we contact either James or Ellie, we receive prompt replies and helpfulness.

Mr · 13 August 2024 · Bidwells Norwich

★★★★★ 5/5

Trustpilot

End to end management of sale process

Ollie provided advice on the sale process, ground rent issues, pricing at the onset. During marketing, he managed multiple viewings and negotiations with potential buyers, and we successfully closed the sale of my property at above indicative asking price. Am very grateful for this. Ollie and Izzy helped greatly!

CW · 13 August 2024 · Bidwells Norwich