Bidwells reviews

★★★★★ 5/5

Trustpilot

Billy was exceptional from start to…

Billy was exceptional from start to finish in selling our home in Cambridge. His communication was clear, consistent, and always reassuring, and he guided us through every stage of the process with real expertise. What stood out most was his calm, proactive approach, nothing was ever too much trouble, and he handled every detail with care. Thanks to Billy’s hard work, the sale moved quickly and smoothly, and we felt supported throughout. We couldn’t have asked for a better estate agent.

Beatrice · 27 July 2026

★★★★★ 1/5

Trustpilot

Renting deposit scam

We rented with Bidwells Cambridge for 18 months (09/24-04/26). We dealt with Olivia Davies on check-out, who consistency attempted to scam us out of our deposit. When moving out we cleaned the house to a professional standard (as stated by their own check-out inventory). After requesting our deposit multiple times and not hearing from Bidwells for 1 month after giving back the keys, they told us they were disputing 20% of the full deposit.

William · 31 July 2026

★★★★★ 5/5

Trustpilot

Thanks Will Pettit, great Job!

We’d like to extend our sincere thanks to Mr. Will Pettit, Sales Negotiator at Bidwells (Cambridge), for handling the sale of our flat in Cambridge. Will found a buyer remarkably quickly and kept us consistently updated throughout the entire process. Because we were in a chain, he worked closely with our solicitor and pushed tirelessly to achieve same day exchange and completion, even when the buyer’s solicitor was unresponsive and disengaged. Despite a very stressful situation, Will stayed calm, focused, and proactive, doing everything possible to finalize the deal right through to the last day. His personal touch, visiting us and bringing a bottle to celebrate, meant a lot. Professional, responsive, and genuinely supportive, Will made a challenging process feel manageable. Highly recommended.

Gregory · 29 November 2025

★★★★★ 5/5

Trustpilot

Great Residential Lettings Team

I've been letting a property in Cambridge through Bidwells for almost 10 years and I've always been very happy with the team managing my property. They are very fair when it comes to reviewing the repairs and replacements of fixtures that need to be undertaken by the tenant or the landlord at the end of a tenancy. My property has never been vacant for more than a month between tenants, most of the time this was due to maintenance works they recommended I have done between tenants to keep the property up to a high standard. They manage all routine service checks throughout the year and ensure everything is compliant with latest property rental regulations.

Rachel · 4 September 2026

★★★★★ 2/5

Trustpilot

Didn't show up to viewing

I was supposed to have a viewing for one of the properties listed by Bidwells. I don't live in the city I am trying to relocate to, so I had limited options for the timing. I had to rebook the viewing twice, which I know is not ideal, but the lady agent confirmed with me that it was okay and she rebooked it for the following week. I came to the viewing 10 minutes early and waited around 25 minutes and no one showed up. I knocked but there was no one in the property, although window was open, so it seemed a bit weird. I tried to call twice but the agency didn't pick up the phone neither, so I decided to leave after all this waiting. I don't know if they automatically cancelled the viewing because I rebooked it too many times or what happened. No one even bothered to call me or drop me a message about the cancellation. I thought perhaps let was agreed and the viewing was cancelled, but the property is still listed a week later, so it couldn't be the reason. Honestly disappointed, and I will definitely avoid dealing with this agency in the future if I can.

Martha · 10 August 2026

★★★★★ 5/5

Trustpilot

First class service

We couldn’t recommend Andrew Tucker highly enough. From start to finish, he was incredibly responsive, communicative and always available when we needed him.

Consumer · 14 September 2026

★★★★★ 5/5

Trustpilot

Review of Bidwells and Billy Donaldson

My husband and I moved into our new home three days ago, and we couldn’t be happier with the service provided by Bidwells throughout the sale of our previous property. From the very first visit, Billy Donaldson was exceptionally professional, courteous, and friendly. He offered thoughtful advice on key matters, particularly around marketing and setting an appropriate price.

Geraldine · 17 October 2025

★★★★★ 5/5

Trustpilot

Sale of property in Cambridge

We recently sold our property through Bidwells. Andrew Tucker and his team are extremely knowledgeable about the local property market and gave timely attention and input throughout the process. They were responsive when we had queries and liaised with solicitors to keep momentum during the transaction. Highly recommend.

G&H · 29 December 2025

★★★★★ 1/5

Trustpilot

This company has very poor salesmanship…

This company has very poor salesmanship and lacks customer care for sole traders. I looked at a small office space near Charlbury in Oxfordshire to run my small therapy business and instantly felt dismissed by Theo who met me at the property with his assistant Daisy. After opening up the room for me to view he left to deal with another matter, leaving me with his assistant who was lovely, but unable to answer alot of my questions due to her lack of experience. Theo disappeared and I didn't hear from him for any kind of follow up afterwards. I did however like the room and wanted to apply for the tenancy. I put in my application and was told by Daisy that it would be submitted to the landlord and someone would be in touch with the next steps. After almost three weeks of no correspondence I emailed to ask if the Landlord had approved my application and I had no response back. Another week on I decided to call Theo's assistant to get an update and was told that I would be notified once the landlord had received my application. So almost one month on and this hadn't even been submitted to the landlord. I emailed Theo again to say I needed an answer soon otherwise I would have to continue my search for another space. Several days later he responded and informed me that the landlord was yet to make a decision as there were several applications to consider. I feel Bidwells wasted my time and their lack of communication is totally unprofessional and unacceptable. Luckily for me I found an alternative space where I am dealing directly with the landlord. If you are a female sole trader dont go near this company as you will be dismissed and have your time wasted.

Chez · 28 April 2026

★★★★★ 5/5

Trustpilot

A five-star recommendation！

We switched to Bidwells because we were dissatisfied with our previous agency, and we chose Bidwells primarily because of their reputation - the outstanding service quality. So far, entrusting them with the management of our property has proven to be a very wise decision. We are extremely satisfied with their service, especially James and Billy! They are exceptionally professional and friendly, and communication throughout the whole process has been timely and effective - always keeping us in the loop. The advice and suggestions they provide are always based on the best current market solutions. Any questions or concerns we raised were promptly addressed. A five-star recommendation!

Kay · 11 December 2024

★★★★★ 1/5

Trustpilot

We rented a premium central Cambridge…

We rented a premium central Cambridge house remotely, whilst living abroad. It was portrayed as being in a quiet, conservation area, largely pedestrianised, no traffic area. This stance was maintained at the remote viewing. When we arrived at the property, we discovered the house is actually on a major bus route and reverberates with each passing bus (100's per day). In addition to this there was no functional security on windows, no hot water for bath and no functioning oven to cook with. Secondary glazing to mitigate the traffic noise was also broken and the electric fusebox, housed in the cellar, was prone to flooding...Repairs were made and took between 2-4 months. Some issues are still ongoing. It required me to contact the Council's building Control department in order to elicit a response. All repair requests had to be made repeatedly (over weeks/months) by phone, WA, email. Many requests were simply ignored and had to be repeated, in order to be fixed.Its one thing to pay a premium rent for a top notch property. Its another to then have to spend time fixing a landlord's property, after check-in, to the standard that is being paid for, or at least to make the property safe and secure!Having rented properties, all over the world, for the last 30 years, I have to say I've never felt the need to write a review before or had to employ a solicitor to request for compensation, for things that should have all been done prior to check-in. No apology has really been made and in actual fact Bidwell's response to my solicitor is to portray me as a rude and discourteous tenant and to offer symbolic compensation of a few hundred GBP. The idea of “doing the right thing”, does not seem to be in Bidwell’s remit.The Bidwell's experience is one to be avoided. Absolutely horrendous!

Henry · 4 December 2024

★★★★★ 5/5

Trustpilot

A reliable, professional and customer focused property management partner in Cambridge

Thank you so much for your amazing help, support and hard work to make property management such a professional, quality driven and customer focused experience. The lettings team work so well together. They are very proactive, great communicators which makes property management and the tenancy transition processes flow fluently and seamlessly for the benefit of all. Thank you for your ongoing help, hard work and support.

Matthew · 15 July 2026

★★★★★ 5/5

Trustpilot

We recently rented a house and Shaheen…

We recently rented a house and Shaheen was our property manager. He's been extremely professional, attentive and consistent. We've been able to call on him and he has come to our aid everytime. Settling in and enjoying our new home has been a breeze, thanks to Shaheen

Nora · 30 October 2025

★★★★★ 5/5

Trustpilot

We just got the keys to our first home!

We just got the keys to our first home today and we feel ever so lucky to have been able to make the purchase with Bidwells Cambridge Office. Will has been an all round star, always super patient, friendly, helpful and making time for all our queries and worries.

E · 25 September 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Robert Couch and the Bidwells team

Could not recommend Robert Couch and his team (Lara Clark-Ward) more. Rob was extremely professional, kind, and very understanding over the process of purchasing our home. He ensured that everything proceeded efficiently, smoothly and timely. It was such a pleasure receiving our keys from him at our home!

N · 8 September 2025

★★★★★ 5/5

Trustpilot

Excellent service

Bidwells Cambridge team has been excellent!We were purchasing a flat and from the first viewing they were punctual (unlike many other agents in town) and had all the information about the property.The subsequent 2 viewings were just as good. Punctual, friendly and the team members were extremely helpful.Ollie and Izzie were amazing! Professional, knowledgeable, and supportive throughout! Way more supportive than our solicitors. Gave the most sound and accurate advice, communicated clearly and were always offering realistic time frames, always quick to respond to emails, WhatsApp, phone calls.  even when they were on annual  leave.I trusted them  and valued everything they have done for us.

Zachariah · 1 July 2024

★★★★★ 1/5

Trustpilot

Just a nightmare..

Just a nightmare... They added a clause to the contract at our 2nd year, and we couldn't find out about it until needing to move out.(This was also a mistake to overlook that clause in the updated agreement, but the agent only told us about the rise of the rent and never told about an additional clause to the agreement.). During our stay in the house, they did very little to care and mend the property which had a rundown garden, dilapidated fences, one part of stove not working etc. Even from our first entrance to the property, they resisted directly asking for information to the landlord. We couldn't find our black bin until our 2nd week. For the garden, they blamed the contractor company that they didn't send the quotation for the repair work (which was probably a lie since the contractor company mentioned that they already sent the quotation, but got no response from Bidwells.). When we were moving out after 21 months, because of the additional clause that was added at the beginning of the 2nd year, they told that we are obliged to pay the rent and tax until a new tenant was found. Of course raising the rent from 1530(normally was 1500, but +30 because of our cat) to 1750 GBP didn't help for a rundown house that is located at the outskirts of the city! After a new tenant was found (Thank God), they didn't release the deposit for 13 days. The landlord was also awful, not responding to any of our and Bidwells' attempts to reach. They were not around for any of our help requests, but started asking for the rent after our moving out when we were unable to pay the rent at first (Since we had huge expenses - moved out of the country and were expecting a baby.) Anyway, there is nothing a tenant can do in the UK, as finding a good house and being able to pay are miraculous happenings nowadays. The landlords are really lords and the real estate agencies are their servants. And you, the tenant: you are just a peasant who is allowed to live on their lands thanks to their graciousness...Edit: After receiving a request to delete or edit my comment, I remembered that Bidwells cut 670 GBP from my deposit, which is insane. According to them, checking the inventory, showing the house to new tenant candidates cost them 670 GBP! This is truly a robbery!Yes, we have signed this contract, but that does not mean that it is a right, lawful or fair agreement which mandates us to pay the rent/tax even though we no longer live there. You have no choice but to agree with their conditions to leave the property.

Burak · 1 July 2024

★★★★★ 5/5

Trustpilot

5 star service all the way - highly recommend

So happy I chose Bidwells! Ollie Rivers and the whole team handled everything with total professionalism and confidence. Would 100% trust Bidwells to get the job done, even when things don't go according to plan.Some highlights:-Excellent communication, very responsive-Viewing agents always available so no fear about missing out on a potential sale-Proactive and assertive with problem-solving-Supportive, often shouldering the burden of the inevitable stresses and challenges-Continuity of point of contact from initial valuation through to completion-No question too small, always happy to adviseOverall a refreshing and positive experience, a big thank you to Ollie and all the team at Bidwells.

Diane · 23 June 2024

★★★★★ 5/5

Trustpilot

A fantastic experience so far

A fantastic experience so far! Bidwells, particularly James Munro, have been very responsive, transparent, professional and personable throughout the journey of renting out my flat, making the process rather pleasant! You feel like you're in good hands and most importantly get a quick sense that Bidwells is not only championing landlords but also want tenants to have a good experience (vs. some horror stories you hear about the wild west of estate agents out there).

Valentin · 16 July 2024

★★★★★ 5/5

Trustpilot

Great purchase experience

Andrew, Anna and Jess made our purchase process run smoothly. Thank you for keeping us updated and chasing things to keep the process moving!

Pedro · 14 February 2026

★★★★★ 5/5

Trustpilot

Highly recommended in Cambridgeshire

I recently completed both a sale and a purchase through Bidwells Cambridge. After a bad experience with a local competitor I was hesitant about dealing with estate agents in general, but I couldn't have had a better service from Bidwells. The property market in Cambridgeshire is fraught, but Bidwells really looked after us and were genuinely interested finding us a solution. Our sale:We saw a house we really wanted to move into but our property wasn't up for sale, so we needed to move quickly. Bidwells were straightforward from the beginning. Their valuation of our flat was sensible and realistic and resulted in us getting an offer in ten days despite neighbouring properties struggling. Their local market knowledge was spot on and when the transaction hit some obstacles, the team were so professional in helping keep it alive. I'm particularly grateful to Jess Arnold for her patience and responsiveness. Thanks also to Amy Farmer and Izzy. Our purchase:Viewing the house was straightforward, we weren't bunched in with others for pressure. We felt our chances of securing the house were slim so wrote a letter to our seller which Bidwells kindly passed along. No games or using us as leverage. Excellent communication with our solicitor. Thank you!

Dan · 21 February 2024

★★★★★ 5/5

Trustpilot

The Most Responsive Estate Agent in Cambridge

I asked six estate agents on Thursday / Friday for Saturday viewings of properties on sale. Three didn’t respond. Two responded but couldn’t offer any viewings. Bidwells arranged 4 viewings at short notice. These were conducted by experienced and helpful staff, who highlighted the good points of the properties. Not surprisingly, 2 of these 4 properties went under offer on Monday. It seems to me that Bidwells does the best for its sellers by being responsive to the needs of the buyers. Other things being equal, e.g. fees, it is the agent that I would use if I were to sell a property in Cambridge.

Mr · 9 February 2024

★★★★★ 5/5

Trustpilot

Ollie Rivers and his team

If I need a person who can help me to find a dream house, I would highly recommend Ollie Rivers. Ollie and his team have helped us to find a great place to move to. He gets on with things so fast that we thought he never has a rest. A very hard working person, knowledgeable, helpful, and can communicate with people from all walks of life. His unique work ethic makes him stand out from others. Truly amazing.

H · 31 October 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience so far with organising the viewing and then getting our tenancy agreement set up. Tanya was very helpful and responsive.

Finlay · 22 December 2025