5/5
TrustpilotClear instruction about the questions…
Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.
Trusted Agent profile
Berkeley Homes Southern Ltd estate agents in Cranleigh and Winchester
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Latest reviews from every Berkeley Homes Southern Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHighcroft development Wallingford
We have recently moved into our new house built by the Berkeley group. The whole process,to date, including moving in has been straightforward and relatively stress free.
1/5
Trustpilotthe worst customer care in the business..
We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotLove the flat very much shame about …
Love the flat very much shame about the kitchens cabinets too.high for average person microwave very high and dangerous cupboards in the bath v high too !!! A man thing I feel
4/5
TrustpilotGreat product but felt that a more…
Great product but felt that a more in-depth first time buyer criteria should have been used. As a result I lost invaluable time in exchanging my contracts.
5/5
TrustpilotExcellent sales team and management…
Excellent sales team and management team! Memorable purchase experience! Gorgeous decoration and facilities! Just love it
5/5
TrustpilotGood experience
In the past 7 years, I have purchased properties from the Berkeley Group twice. I’m very satisfied with their products and services. They did pretty good and precessional jobs from Sales to Customer Care. All the building materials and appliances in the house are the best. I enjoy living in Berkeley’ house.
5/5
TrustpilotThe new property was fairly and…
The new property was fairly and professionally marketed. We were kept well informed as construction progressed. And having moved in following completion, the customer service follow up has been excellent.
5/5
TrustpilotGood property quality and services
The property quality and services are good and satisfactory
4/5
TrustpilotNicely built homes
Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.
1/5
TrustpilotBuyers beware or "Caveat Emptor" as Robert Jenrick MP Secretary of State for Housing, Communities and Local Government put it.
I have a specific issue with Berkeley Group and their issuing of EWS1s.An External Wall System certificate (EWS1) confirms, in the opinion of a qualified fire engineer whether or not the external wall materials in a building are likely to support combustion.EWS1s were introduced in the wake of the Grenfell Tower fire, a tragedy in which 72 people lost their lives, so that lenders could have confidence that a building does not require remedial works when lending against it.I know of 3 apartment blocks including mine, which have in effect been officially deemed as being at risk of being the next Grenfell and c.£16m remediation costs are required to make them safe. Applications to the Building Safety Fund (tax payers money) are in progress to hopefully cover some of these costs so that leaseholders (also taxpayers), are not forced to pay in excess of £50,000 each, for an issue not of their making, which under existing legislation they are obliged to do.The 3 apartment blocks in question were built by Berkeley Group’s subsidiary, Berkeley Homes (Southern) Limited, which issued EWS1s for them confirming that the external wall materials were unlikely to support combustion in two of the buildings and that in the case of the third, that no remedial works are required even though combustible materials are present. Berkeley Group refuse to provide leaseholders and the Responsible Person for these apartment blocks with the fire surveys that underpin the EWS1s they issued so that their conclusions can be understood.The Responsible Person requires such fire surveys in order to fulfil their legal obligations with regard to fire safety.Berkeley Group are taking no responsibility for this situation.Berkeley Group are leaving it to their leaseholders and the tax payer to meet the cost of making these 3 apartment blocks built by them, safe.Suffice to say I would not buy a property from Berkeley Group or any of its multiple subsidiaries.
5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
5/5
TrustpilotVery helpful from start to finish.
Rating only, no written review.
5/5
TrustpilotThe Berkeley team is professional
The Berkeley team is professional, l'm satisfied with my new home.
5/5
TrustpilotBerkeley’s team at Woodhurst park
Berkeley’s team at Woodhurst park, are simply brilliant. As first time buyers we were guided wonderfully and they made a stressful experience of buying a house a joy!
5/5
TrustpilotPersonal Touch
The customer service done well on updating of apartment handover and development progress. Danielle been very meticulous, patience and responsive in assisting me on the progress and handling over of my apartment. It's been a smooth process even I'm not in UK personally. Like the few videos which to keep me updated with the progress. Do keep up the good work!!
1/5
GoogleHouses built on a flood plain. No garden. really close .all that money so you can watch . Sainsburys lorries back in at 6am..
5/5
TrustpilotResponsive team and high quality build
The team was really responsive and always answered all our questions comprehensively and kept us up to date with the progress of the build. We were very impressed with the quality of the flat and the customer service we received.
5/5
TrustpilotEleanor Davies was polite
Eleanor Davies was polite, professional and exceptional throughout our quick sales process. She kept us updated at every stage and provided support and advice throughout the whole journey. I would definitely recommend the Berkeley Homes after the wonderful experience.
5/5
TrustpilotWas a very smooth experience
Was a very smooth experience. All questions answered within good times frames. Great customer service. Highly recommend.
1/5
TrustpilotDon’t even think about buying a home…
Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.
5/5
TrustpilotReally great service, recommend! 5/5
Really great service, they met and exceeded expectations. Would purchase from them again.
5/5
TrustpilotGreat experience
The whole purchasing journey was a streamlined and smooth experience making one of the most important purchases a pleasure and taking out so much of the normal stress.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Berkeley Homes Southern Ltd
Which Berkeley Homes Southern Ltd office has the most reviews?
Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
Where are the Berkeley Homes Southern Ltd offices?
The two Berkeley Homes Southern Ltd offices, by town:
- Cranleigh: Lorimer Avenue, Alfold Road, Cranleigh, GU6 8WQ
- Winchester: Knights Quarter, Romsey Road, Winchester, SO22 5TB
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
