Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPremium Developer? Not for us.
Unfortunately this review isn’t positive. Very long story short, my partner and I spent over 12 months in process of buying a new property using H2B. During this time I had spoken to 8 different members of the Berkeley staff, some of who had no idea what they were actually contacting us for. We were passed around from pillar to post with some interactions verging on laughable, simply because they had no answers to some very key questions but plenty of questions of their own. Nearing exchange our solicitors were not happy with the terms posed by theirs in the contract. Everything was very one sided or unexplained in enough detail that satisfied our legal team. All the while, their sales team thought it necessary that they pressure my partner and I to act as intermediaries in order to please their directors. Bizarre and highly unprofessional. What was most unpleasant was the pressure we felt during the whole process. It began with feeling as though we were lucky to be buying there. Then, the already agreed changes to our garden (agreed at reservation) were used as leverage to ensure we instructed our solicitors at their leisure. As we neared exchange we were told that Berkeley would enact notice on us and place our home back on the market as negotiations were taking too long (only for this to be withdrawn days later) But why you ask? Simple, their solicitors didn’t engage with ours. Even with all of this we persisted but the final nail was being asked to sign contracts without the approval of our own legal team. Illegal? Quite possibly. Eventually someone more senior was drafted in to rectify these issues but alas, far too late. We leave with £700 in legal fees we no longer need but the bright side is that we are now purchasing a wonderful new home with a developer that has made the whole process enjoyable. I’m not naive enough to think Berkeley are poor across the board but our experience with them has been a disaster and it’s a mistake we won’t make again.
Andy · 3 October 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotPoor service
Went to see new development at Edenbrook development.We found service consultant lady was very rude. she didn’t even bother to show the house and explain, we couldn’t get answer for our queries. she doesnt know anything about product she is offering. The way how she was talking was very rude and lack or professionalism which put us of straight away.
Mai · 28 September 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotOutstanding Service and Build - Edenbrook Village
I cannot recommend Berkeley homes enough! This is our 2nd home we’ve purchased through Berkeley and we have been blown away with their service! We purchased our property completely off plan and ending up moving during lockdown and the Berkeley sales team were so supportive and helpful. We purchased our home in the beautifully built Edenbrook Village in Fleet. The standard of the build is amazing and the fixtures and finishes are completed to such a high quality. From the moment we moved in Berkeley’s after sales team couldn’t do enough for us and the site managers have always been popping by to make sure we have everything we need! Love our new home so much, thank you Berkeley!
Holly · 21 September 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotThere has been a problem with water…
There has been a problem with water leaking into our flat from above for over 6 years. The 'service' we've received from Berkeley Group has included painting over mould and claiming the work was done (!) and blatant lying about bricks on the outside being 'bone dry'.I would avoid Berkeley Group Holdings at all costs.In the end, they are paying more to fix the problem because they have to keep coming back to repair botched incomplete jobs. I surmise they think that if they keep fobbing off, that people will get tired and give up or pay for the repairs themselves.
Customer · 20 August 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotDreadful experience - Brammer Close, Ossett
Was a very pressured buying experience. When we eventually moved into our house 2 months later than planned, the house was half finished. 7 months (and counting) we're still waiting for major snags to be dealt with and we still don't have tarmacced road or street lights. Zero communication from the site team. Wouldn't recommend these amateurs.
Josh · 10 July 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotOutrageous refusal to procure EWS1
Berkeley Homes are nothing but profiteers who care nothing for the people who live in their properties. Currently refusing to supply an EWS1 form on the grounds the building is 20cm short of 18m despite government guidance clearly removing that height restriction almost 6 months ago!!!
Scott · 29 June 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
GoogleRating only, no written review.
Josie · 18 June 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
GoogleWonderful staff, fantastic service and the build quality is uncomparable- stunning show homes. Well worth a visit!
Amanda · 18 June 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
GoogleSolidly built and beautifully finished houses, a two minute walk from the high street. The people giving the one star reviews are not the people who own the houses there.
Henry · 18 June 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotBunch of cowboys
Bunch of cowboys. Sales driven culture driven by misleading customers and blatant lying. Zero customer focus. I’m pretty surprised they are allowed to operate in this manner.
Jon · 11 June 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 2/5
TrustpilotTrent Park development
Trent Park development Whilst the homes they are making in trent park appear to be lovely in appearance Berkley Homes are currently telling the public when we can drive into what is a public space, i have written to my local MP regarding this public land grab by a luxury home group, Berkeley homes are currently developing the old university ground which is a small portion of the land space so please tell me why they have intimidating security guards at all entry points of a public space!!!!
Francis · 29 May 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 2/5
TrustpilotPoor workmanship
I would not buy from Berkeley Homes again, the surface of the house looks lovely, but I have experienced a lot of issues which are costly and purely down to poor workmanship , such as roof tiles falling off and plumbing not done properly leading to flooding in the house. As soon as the house is out of warranty Berkeley simply are not interested and many of these issues do not come to light until after 2 years
Bk · 26 May 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
Googlewonderful staff and site, great quality new homes, well worth a visit if you are looking to move home.
A · 17 April 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotLIE - BREACH HEALTH SAFETY / FIRE REGULATIONS
Very poor buying service, I’ve purchased many new builds & had a few snagging problems sorted quickly & efficiency BUT buying from these cowboys is a complete farse / joke - they lie, lie & lie even more, lies from their Mgt Co. & get FAKE reports required by law from associated companies to “try” & cover up their failings / lies.DISGUSTING - spend your money elsewhere is my opinion. I’d give minus lots of stars if allowed.
Steven · 29 January 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotGlad I read the reviews below
Glad I read the reviews below. Thank you trust pilot. Looking to purchase 2 bed flat in Hornchurch Essex new development. Could not beleave the prices compared to the property near the main Hornchurch high street. We compared you can buy a 2/3 bedroom house for the same price. Plus it's an extra £200 mth minimum service and ground rent charge on the new Berkeley built flats. Was interested with the 40% help to buy. But doing the maths as massive bad move. If u go to sale after a few years the house will not be new and will not qualify for help to buy. Being over priced you will be stuck with the property as its much more expensive than in the main town. I think its more Vanity than Sanity if you purchased from the Berkeley Hornchurch development. The government should monitor the cost of this development and step in.
Richard · 3 November 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotWould not move in to Ebury sq…
Would not move in to Ebury sq appointment if the last place on earth. I live across the road and the noise coming out of this place in the early hours of the morning are atrocious. Front desk staff do nothing
CHRISTINE · 7 October 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotUtterly useless and showing total…
Utterly useless and showing total contempt for residents at Chelsea Bridge Wharf by having milk delivered to their office at 30 minutes after midnight. Berkeley Homes (Tuppence Charles) have refused to tell me their complaints procedures and they apparently intend to continue to do this. We'll see about that.
Beam1189 · 31 July 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotCheat, lies about offplans apartments!
Sales misrepresent the flat and sold us the offplan which turn out to be very different from initially discriped. No proper document provided at the point of selling apart from the very basic marketing materials. More information only released after the sales but still not sent to us. Sales admitted she misrepresented the flat at the point of selling. The senior manager refused to deal with the case open and honestly. Simply cannot believe a large company cheat its client like this , full of lies! After they take your deposit and payment , they just do not care about it’s customers anymore!
Audrey · 13 June 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotCrazy amount of lost or stolen mail while living in Berkley home, poor maintenance, faults with flat etc.
Experienced about £2000 worth of lost mail during the 30 months I lived in one of their apartments. Around 10 packages failed to show up each year, including one very expensive laptop.The lifts also break down about four to ten times per year, sometimes both at the same time. My neighbour has been constantly drilling in their apartment for the entire time I've lived here here, often starting at 8am. Saw inside their room and could see they've gutted their apartment, so I assume the drilling will continue for a long time.A gross paint stain on the carpet outside my front door has been there the entire time I've lived here.Many cosmetic and functional issues with our apartment resulting from shoddy workmanship.The only plus is the lovely staff working in the building. They hired some very nice people. Although, despite being very nice, whenever they promise to get back to me about an issue they never did.
Cedric · 12 April 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotAbsolute abhorrent business to work…
Absolutely abhorrent business to work with professionally or privately. Wouldn't recommend to satan himself
Melissa · 1 April 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotRoyal Arsenal Woolwich Nightmare Experience
Royal Arsenal Woolwich.Overpriced flats with lots of problems.Our front door panel was cracked.Scratches all over the place.During the building process the builders used our toilets they were still dirty, after they came to rectify the snags, leaving lights on, spilling paint on the new carpets.It is a nightmare.They didn't want to give back any amount we paid to them it is unbelievable they're still in business these criminal morons.500k for this toilet flat cannot believe.I will urge anyone I know to avoid these very dodgy individuals.This is just the beginning everyone must know about this criminals let's spread the voice.
Erika · 12 March 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotDO NOT BUY FROM BERKELEY HOMES.
DO NOT BUY FROM BERKELEY HOMES.ABSOLUTELY AWFUL EXPERIENCE - As soon as you have handed over the money and exchange they do not care about you at all . They also employed an awful Managing Agent so between them our experience has been appalling . We moved in to the apartment and a whole load of snags we had mentioned before had not been done . The street lilght outside our apartment was hanging on to the post by a guy ropeThey demand the maintenance and service fee up front and then we did not get use of the facilities for nearly a month and then a few months later several of the facilities actually broke and again took another month for them to action or replace causing great inconvenience . Extremely poor communication between them , the managing agents and private car parking company as we were told by the Estate Manager we could park in a certain area in a verbal agreement . We then confirmed this on a follow up e-mail which was agreed too yet they are saying it was never agreed.Following this , we were told by a man from the parking company that if we just left our permit out it would be fine and we did not have to fill it in . Totally received over 15 parking tickets as we were told false information and mislead by those managing the site which then they told us we had to pay all these parking fines totalling in over £500 .One ticket they said they had revoked as we should not have been given it i then recieved a letter demanding payment of another £160 from the car parking company . After this again they stated this had been sorted and no longer existed . 2 weeks later i received a letter to my parent house from the debt collectors chasing for this money yet again so all in all they lied and did not revoke this ticket from the very beginning . This was extremely stressful receiving worrying letters like so and the potential of it damaging my credit rating and black listing my parents address , we ended up paying the fine which they then refused to refund me . We had evidence for all of the above and several other examples where we had received parking tickets but the car in the bay next to us had not and we both had our permits in the car . Lack of care is appalling we struggled to get hold of them constantly as well as the managing agency Premier Estates . We constantly report problems in the development - lights that are out , damaged doors that you have to kick to be able to open The whole process has been a shambles and actually feel so unwelcomed that we want to move immediately .
Ann5ummers123 · 19 February 2019 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotCheap fittings lots of issues
Do not buy at Royal Arsenal, Waterfront. Bought a newly restored listed apartment. The interior has no character and thought & lots of snags. The floor plan had a ‘walk in wardrobe’ included but is simply a wardrobe with a couple of shelves. We were told by the Director of Sales we had a higher spec kitchen, but we don’t. The entrance has a concrete step and the path outside has builders’ footprints permanently visible because of careless builders not leaving the path to set. A hand rail had been placed right in front of the fob reader so access is difficult. Then we have the ‘5 star spa’. The changing rooms are filthy, the steam room has cracked tiles, flickering faulty lights and produces little steam and the jacuzzi is cold. The management company Rendal & Rittner are simply appallingly incompetent and depending on who you get, rude. In short avoid Tony Pidgeley (owner) and his Berkeley Group. All they want is your money, you’ll get nothing in return.
Tom · 3 February 2019 · Berkeley Homes Southern Ltd Cranleigh
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
