Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat expectations
As a first buyer you never really know what to expect from a development. I did not expect the welcome phone call just before completion, I did not expect the lavish welcome gifts that I received when I collected the keys; nor did I expect phone calls from the head of customer services making sure if I had settled in okay. At the development I am in, there seems to be a real sense of community and care, not just towards the residents but for the wider environment. I feel that I’ve totally lucked out with my apartment & development and I know that I’ll enjoy continuing to live there.
Miss · 14 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotAmazing team and services
Very happy with all the support from Princes Chase . Very nice development , very supportive team . Nicola, Sally and Chloe all been with us all the way in our stressful process . Our completion day was very well organised and the house was exactly how we expected . Any issue we had after completion Berkeley been very supportive . Highly recommended .
Account · 14 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
P · 13 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotGreat Purchase from a perfect contractor.
The whole process of buying my first investment property was made so much easier by the whole Berkeley homes team from initial interest to hand over. I had a great on-site manager called Leonardo da Silva who went out of his way to make the whole process as pain free as possible.
G · 12 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotMy experience of buying from Berkeley…
My experience of buying from Berkeley homes has been excellent, from sales through to handover and beyond has been stress free and the quality is top notch. All in all I would recommend them to anyone.
Andy · 12 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 4/5
TrustpilotBerkeley Homes survey review.
It would be good if you send a text msg before the call to check whether it's OK to call especially for overseas surveys. Luckily I can take the call. Generally I am happy with my purchase and it's quite easy to answer most of the questions. It's questions that require an opinion that I can't be helpful. Nevertheless the lady conducting the survey spoke clearly and I am glad to contribute.
Wingkeng · 9 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotVery good service.
Rating only, no written review.
Ling · 7 April 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
I live in a 15 year old leasehold flat in a Berkeley Homes "flagship development". Build quality is ok on the inside but Berkeley Homes decided to cut costs on the exterior walls, using a cheap expanded polystyrene foam external wall system which is a major fire risk. They have offered no help what so ever to fix their defect and left us to pick up the pieces and pay the bill. This was not "Designed for Life" as their slogan might suggest. Still... I guess i'm one of the "luckier" ones, take a look at Richmond House or Chelsea Bridge Wharf developments before you buy. In summary, worst decision of my life AVOID AT ALL COSTS
Hummelcuss · 27 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotTo all OVERSEAS, UK INVESTORS, FIRST TIME BUYERS
To all OVERSEAS AND UK INVESTORS , FIRST TIME BUYERS, HELP TO BUY BUYERS, ALL BUYERSDO NOT BUY FROM BERKELEY HOMES AS THE BUILD QUALITY IS NOT ONLY POOR BUT THEY WILL NEVER HELP YOU IF YOU HAVE ISSUES THAT MAY BE ARISING DUE TO THEM USING THE WRONG AND CHEAP CONTRACTORS TO DO THE PLUMBING PIPES FOR HEATING, HOT WATER ETC AND ON TOP OF THAT YOU WILL HAVE SHOCKING SERVICE CHARGES AND WORSE MANAGEMENT COMPANY APPOINTED BY BERKELEY HOMES THEMSELVES. THEY ARE NOT WORTH THE PREMIUM PRICES THEY SELL THEIR DEVELOPMENTS.CHECK A MAJOR INTERVIEW GIVEN ON AN OVERSEAS NETWORK FROM RESIDENTS OF THIS BERKELEY HOMES PROPERTY DEVELOPMENT. THEY ARE BEING FEATURED IN EVERY OVERSEAS NETWORK AND EVERYONE THINK TWICE BEFORE YOU BUY FROM THEM.
Imperial · 20 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotBuying with Berkeley
From reserving our new home, to exchanging contracts and moving in day Berkeley were amazing at making us feel special. We had lots of issues from our own buyer and Berkeley were really supportive in helping us get this sorted. Moving in day was made to feel special also with the lovely gifts you receive to congratulate you on completing on your new home. The sales team were great and really informative. We had one defect on the day we moved in and the site team were amazing at getting this rectified in a quick and professional manner. The development we have moved to Holborough Lakes is a stunning development with such a lovely community vibe. I would 100% recommend Berkeley’s properties and developments to anyone, the quality and spec of these houses are something that make your home special.
Michelle · 11 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotI have had a exceptional experience…
I have had a exceptional experience with Berkeley customer servers managers, as well as general updates through online personal site...Nevertheless the personal messages/videos were really a good touch, overall it was fantastic!!
Yun · 5 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotMy Journey with Berkeley Homes
My Journey to Brompton Gardens was not an easy one. With the help and encouragement of the sales team particularly Nicola John I eventually got over the winning post. I am so pleased with my new home it has the luxury feel, close to local amenities and the lovely gardens that I look over I can’t wait for the summer months to sit out on the terrace and take in the vista.
Kim · 4 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
Ronald · 4 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
Nan · 3 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotCouldn't be happier
Absolutely brilliant from sales to completion. Nothing is ever too much trouble, queries are dealt with really quickly and the whole experience has been amazing.The quality of the build is second to none and I would recommend Berkeley without hesitation.
Debra · 2 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 5/5
TrustpilotExcellent investment experience from…
Excellent investment experience from Berkeley Group, a good sense of quality and security of the property, world class standard of property development and customer services team.
W · 1 March 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
Alex · 17 February 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
Jessica · 28 January 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotNature destroyers
Nature destroyers. On the 5th of January 2021 Berkeley Homes felled the much loved England's Tree of the Year 2020, the Happy Man Tree in Hackney, even though this majestic 150 year old plane tree was on the pavement and could have been incorporated in the design of a new development.Despite a petition signed by over 27.000 people, Berkeley Homes chose to ignore the deep feelings of local people, and in the middle of a climate emergency showed no consideration for what was a unique and irreplaceable natural treasure in Hackney, that could have been saved for future generations.
Alejandra · 6 January 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotTree Murderers
On the first day of lockdown the bailiffs felled The Tree of The year, voted by Woodland Trust, The Happy Man Tree in East London. Berkley's destroyed other 60+ mature trees to clear space for development on this site. They first plan their layout and then destroy everything on it's way .Please look at thehappymantree.org
Luke · 6 January 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotDo not buy from these people no…
Do not buy from these people no consideration given to ancient trees! Good architects build around what is already there. Clearly climate emergency doesn't apply to these people! Money talks! #savethehappymantreeWoodberry down estateGoogle is is all on there!
Frank · 5 January 2021 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotBerkeley are not as good as you think
I live in a Berkeley homes development in woodhurst park. I moved in just a few months ago to a brand new flat and have had numerous issues with the build structure. We currently have no hot water or heating due to whoever did the pipe structure connecting to the boiler. A blocked pipe was fitted not allowing gas flow sufficiently. Plus the tiles in my kitchen and bathroom cracked within a week. Very disappointed with the workmanship from Berkely. 43 Ferard Corner Warfield Bracknell
Michael · 20 November 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
TrustpilotRoyal Arsenal could do better without Berkeley and corrupted Greenwich officials
Sales driven culture, poor customer care service. Royal Arsenal Developments vary in quality, and one should be careful. They are using delayed Crossrail for marketing without even correcting expecting service dates when delays become apparent. Take extended warranty because you will need it. Two years after Pavillion Square has been built, there are plenty of issues that arose from low built quality. Then there's dealing with the customer service that refuses to be let into the property by tenants to inspect faults if the owner is not present. Commuting 2h in public transport during Pandemic for just open the door, after tenants were authorised and involved in the email conversation. Also, keep note that you can't change your providers for gas and got water, and I had people from other buildings complain about being bound to a provider for electricity. Those community heating contracts are extortion and service is horrible (Switch2 worse than SSE)
Alex · 19 October 2020 · Berkeley Homes Southern Ltd Cranleigh
★★★★★ 1/5
GoogleAnyone who buys a house here will need their brains tested. Built on a floodplain, one of many new housing estates destroying a once peaceful, rural village but now packed with dormitory style estates, no character, tiny gardens, no extra infrastructure to accommodate thousands more residents, thousands more cars, local medical practice unable to cope.
Philippa · 12 October 2020 · Berkeley Homes Southern Ltd Cranleigh
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
