5/5
GoogleVery nice development and the sales (Mila) and completion team ( Emilie) have been amazing.
Trusted Agent profile
Ballymore Group reviews in London
★★★★★
253 reviews across 3 offices and 2 platforms
Ballymore Group has three offices, all in London. Together they have 253 reviews on two platforms, rated 3.6 out of 5 overall.
250
Reviews on Google
All 3 offices
3
Reviews on Facebook
All 3 offices
Our offices
Ballymore Group's three offices, most reviewed first. Each has its own page.
- Ballymore Group London (Sales Gallery)Sales Gallery, Orchard Place, E14 0JZ131 reviews · 131 on Google (3.3)6 in the last 90 days
- Ballymore Group London (The Brentford Project)The Brentford Project, Catherine Wheel Road, TW8 8BD108 reviews · 105 on Google (4.1)2 in the last 90 days
- Ballymore Group London (Starboard Way)Starboard Way, E16 2JX14 reviews · 14 on Google (3.1)0 in the last 90 days
Latest reviews from every Ballymore Group office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleAJ at Brentfod Project Sales has been very helpful, reliable, and patient.It is safe to say that I've got a new place, a flat that I really enjoy, due to him. I've just moved in and the whole process has been smooth and easy actually, considering this is my first flat. I had a really good experience with the whole team at Ballymore, and most likely I'd do it again through them if I am to make another purchase.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleThank you AJ for helping us find our new home, your professionalism and kindness made a difference in our buying journey.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleGrab an ice cream and watch sport on the big screen 👌 …
5/5
GoogleWe feel that we have got to know Ballymore pretty well over the almost four years between putting down our deposit and getting the keys to our new home. Inevitably (because it is construction on a large scale and complicated site) there have been some hiccups along the way but we have given a 5* rating because at the end of the process we are delighted with the quality of not just our flat but of the resident services and wider public realm that Ballymore has created around it. This really is place-making of a high standard and it's great to feel a part of it. A special shout-out for the Customer Liaison & Completions Team (and in particular Emily) who have all been super-helpful, professional and friendly throughout.
5/5
GoogleAJ was an absolute delight to liase with to buy our first home in London. Detailed, helpful, patient & won my trust completely in all manners . Not only did he operate transparently on all fronts but was kind & generous to go above & beyond to help us in all respects . His after sales commitment to clients is truly worthy of compliments , as is his charming manner .
5/5
GoogleI had an excellent experience when I was both looking at the Brentford Project and subsequently purchasing my new flat. The whole process was made both easier and more pleasant because I worked with AJ from their sales team. He was both kind and professional and made what is always a stressful undertaking less difficult. I was lucky to work with him and the other members of the sales team who are able to at once do their jobs and yet not add unwanted pressure to prospective clients. And the very good news is I love my flat.
5/5
GoogleWe recently purchased a one bedroom apartment from Tom Ustic at the Brentford Project. We were extremely lucky to have him as our agent! We are very happy with the apartment and Tom has been extremely patient, kind, responsible, and efficient when helping us throughout the whole process! From negotiating for a good price, liaising with the solicitors for a smooth completion, as well as making sure the apartment is in good condition during the handover. Highly recommend looking for Tom if you would like to view the development!
5/5
GoogleVery well built and maintained 12-acre waterside development that has local community at its heart. Brilliant estate management, concierge and security teams. The architecture is high quality and varied creating a very pleasant environment. Our apartments are excellent. Good value for money.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleReally great experience buying our first property in UK from Ballymore at The Brentford Project. Stefan, Tom, Emily and Tonya were very helpful every step of the way, taking extra time answering numerous questions we had a made every effort to make this process as smooth as possible. I want to highlight: Tom Ustic from Ballymore sales team, extremely knowledgeable, compassionate and patient person; Stefan Baldazaraki from Chastertons, very honest, patient and helpful person. The overall process took us 6 months, from the 1st viewing to the completion. We took our time to make the decision and weight alternatives. But everything from the Ballymore side was very quick and in timely manner. Aftercare team actually works, we made few inquiries to fix small issues, all have been addressed in timely manner.
1/5
GoogleProperty manager of Wardian disclosure my complaint to two other resident. I doubt this is a breach of GDPR.
1/5
GoogleProperty manager of Wardian disclosure my complaint to two other resident. I doubt this is a breach of GDPR.
1/5
GoogleBallymore are crooks please be aware if your buying new build from them they will make you lose so much money or steal your deposit if your property is undervalued, they keep your deposit, they have done this to over 1,000 people.
1/5
GooglePoor services and quality. Away from Ballymore will be your best choice. A terrible developer, extremely slow to respond and poor service, annual property management fees without any reason, poorly managed. Better safe than sorry.
1/5
GoogleInitially, living at the Brentford project seemed like a dream come true with its promising amenities and vibrant atmosphere. However, the initial charm quickly faded as several issues began to surface, tarnishing our daily living experience. One of the first setbacks was the lack of basic hygiene by some residents, who neglected to take their rubbish out, causing a persistent foul smell throughout the hallways. Security has become a major concern. The area has seen an alarming rise in theft, including a vehicle theft outside Sam’s Waterside and numerous break-ins at the Ballymore car park and under Morrison’s. It seems the location is also starting to attract an undesirable crowd at night, which feels unsettling and unsafe. Another significant issue is the noise disturbance caused by residents’ dogs. These pets bark on some days incessantly throughout the night, especially during the warmer months when one would prefer to keep balcony doors open for some fresh air. Additionally, some owners allow their dogs to roam leash-free in the building hallways, further adding to the lack of consideration and safety concerns. The management of the complex has also been disappointing. The concierge service quality has declined, and the security measures are inadequate, especially given that there is only one officer on duty during the night. Our bike shed has been broken into, and there was even a sewage spill in the underground car park, which was not addressed with the seriousness it demanded. Furthermore, the handling of resident complaints has been far from satisfactory. Our interactions with the property director have been particularly frustrating; he appears rude and often makes poor decisions. It's disconcerting to note that our fire safety Personal Emergency Evacuation Plan (PEEP) has still not been addressed. To add to the list of grievances, the promised leisure facilities have faced constant delays, leaving us without the amenities we were looking forward to. Overall, while the Brentford project promised a high standard of living, it has fallen dramatically short of expectations, making our experience increasingly disappointing.
1/5
GoogleCon artists if you want to lose lots of money do not buy from this company
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ballymore Group
Which Ballymore Group office has the most reviews?
London (Sales Gallery) has the most, with 131 reviews rated 3.3 out of 5, followed by London (The Brentford Project) with 108.
Where are the Ballymore Group offices?
The three Ballymore Group offices, by town:
- London (Sales Gallery): Sales Gallery, Orchard Place, London, E14 0JZ
- London (Starboard Way): Starboard Way, London, E16 2JX
- London (The Brentford Project): The Brentford Project, Catherine Wheel Road, London, TW8 8BD
