1/5
GoogleRating only, no written review.
Trusted Agent profile
Ballymore Group reviews in London
★★★★★
253 reviews across 3 offices and 2 platforms
Ballymore Group has three offices, all in London. Together they have 253 reviews on two platforms, rated 3.6 out of 5 overall.
250
Reviews on Google
All 3 offices
3
Reviews on Facebook
All 3 offices
Our offices
Ballymore Group's three offices, most reviewed first. Each has its own page.
- Ballymore Group London (Sales Gallery)Sales Gallery, Orchard Place, E14 0JZ131 reviews · 131 on Google (3.3)6 in the last 90 days
- Ballymore Group London (The Brentford Project)The Brentford Project, Catherine Wheel Road, TW8 8BD108 reviews · 105 on Google (4.1)2 in the last 90 days
- Ballymore Group London (Starboard Way)Starboard Way, E16 2JX14 reviews · 14 on Google (3.1)0 in the last 90 days
Latest reviews from every Ballymore Group office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThey're going back on their word. Property management fees keep rising, but the service is getting worse and worse. They're going back on their word. Property management fees keep rising, but the service is getting worse and worse.
1/5
GoogleChose an extremely incompetent lift contractor. Now, the 29 storey building I live in has FREQUENT lift breakdowns. The high-rise lifts are constantly out of order. They restored one to service a few days ago and it has broken down AGAIN
5/5
GoogleI recently completed the purchase of my apartment with Ballymore, and I couldn’t be happier with the experience. The team was highly professional and provided truly outstanding support throughout the entire process. A special thank you to @Tonya and @Salvatore, who were simply amazing every step of the way. Your help, responsiveness, and professionalism are genuinely appreciated. Thank you again for making this journey such a smooth and positive one!
5/5
GoogleI have just moved in to Hugh House and Sara and Emily have done a great job in making the purchase and set up very easy indeed. Thanks to both of you.
5/5
GoogleBallymore were fantastic all the way through the process right from initial viewings all the way through to key hand over. Gary from the sales team went the extra mile to make things happen - everything from extra last minute viewings to keeping me updated through the offer period - nothing was ever a problem. Tonya from the completions team was all over the last minute details like minor snags and explaining everything from exchange of contracts until completion. I would highly recommend the Ballymore team at Riverscape, they've done an amazing job!
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleMarvelous place
5/5
GoogleI have recently purchased a property in Brentford project. The whole process is smooth and hassle free. The quality of the flat is in high standard. I am highly recommend Tom and Emily. They are very professional and quick response to any query that I raise. I am sure I will be a happy resident in here.
5/5
GoogleI would like to share my sincere appreciation for the Ballymore team for making the entire purchasing and handover journey such a positive experience. Lucy from the sales team was truly outstanding. She was incredibly helpful, responsive, and professional throughout the process. She was always available to answer questions, provide clarity, and guide me with patience and transparency. Her support made what can often be a stressful process feel smooth and well managed. I would also like to give special thanks to Tonya from the key handover, home demonstration, and settlement team. She was absolutely amazing. Tonya was caring, attentive, and took the time to ensure everything was clearly explained and that I felt comfortable and supported at every stage. Her warm and thoughtful approach made the handover experience genuinely reassuring and memorable. Thank you to both Lucy and Tonya for their exceptional service. They are a real credit to Ballymore and made a significant difference to my overall experience.
5/5
GoogleRating only, no written review.
5/5
GoogleNa Wen has been extremely helpful and supportive from start to finish. Always making herself available and following up promptly.
1/5
GoogleRoyal Wharf & Riverscape: This is not the first time I have raised serious concerns about the deteriorating security situation in our residential community. Recently, it has been widely discussed among residents that there have been incidents involving motorcycle gangs, including armed robberies where knives were used to steal mobile phones and bags. If the property management continues to fail to take effective and appropriate security measures, I believe many homeowners will ultimately “vote with their feet.” Unfortunately, our community has already gained notoriety on social media for its poor security conditions, which severely damages both residents’ sense of safety and the reputation of the property. We sincerely hope that the property management will focus on taking practical, meaningful, and value-driven actions to improve community safety, rather than limiting its efforts to repeatedly urging residents to pay property management fees. We look forward to your prompt response and concrete actions to address these urgent security concerns.
5/5
GoogleRating only, no written review.
1/5
GoogleKeep increasing service charges, but not fixing anything. Gym lockers broken, sauna always get broken. Rooms in buildings cheap.Start putting new rules in spa (like no phone or any electronic allowed) with out asking people opinion.
5/5
GoogleI want to sincerely thank Tonya and Wenna for all the help they gave me during the handover of my new home. From day one, they were warm, enthusiastic, and professional, patiently showing me how to use all the features of the house and explaining important things to know. They also introduced me to the property management, company services, the courier room, parking, nearby restaurants, local shops, and the gym, really everything I needed to know. They even surprised me with a beautiful bouquet of flowers and champagne, which was such a thoughtful touch. Their support didn’t stop there, they continued to give helpful advice on using the house, including things like curtain installation. Thanks to them, I truly feel at home in this community. It feels comfortable, welcoming, and very special. I’m so grateful to Tony and Wenna for their professionalism, patience, and kindness, they really made this experience wonderful. I would like to sincerely thank Tonya and Wenna for all their help during the transition to my new home. From day one, they were incredibly warm, patient, and professional, explaining in detail how to use all the facilities and precautions in the house. They also introduced me to the property management, company services, courier service, parking, nearby restaurants, local shops, and even the gym, almost everything I needed to know. They even gave me a beautiful bouquet of flowers and champagne, which was incredibly thoughtful. Their help didn't stop there, they also offered many helpful suggestions regarding the house's features, including curtain installation. Thanks to them, I truly felt at home in this community. It was warm, comfortable, and very special. I am so grateful for Tony and Wenna's professionalism, patience, and kindness, they made this experience truly wonderful. Warren
5/5
GoogleI am extremely pleased with my experience working with the developer Ballymore. The entire process was smooth and professional, and I would especially like to highlight Ms. Sara, whose support and communication were outstanding from start to finish. I am very happy with my beautiful new apartment at The Brentford Project. The place that Ballymore has created is truly fantastic, vibrant, well-designed, and full of great energy. I couldn’t be more satisfied with my new home and with the excellent service I received throughout the entire journey.
5/5
GoogleI recently purchased a property at Brentford Project with the help of sales team (Emily, Sara, Tom and Tonya) and I could not have asked for a better experience. From the very beginning they were friendly, professional, and genuinely supportive. Their communication was excellent. Every update was clear and timely, and no question ever felt too much trouble. They each played a part in keeping the process moving smoothly, and their calm, reassuring approach made a huge difference during what can be a stressful time. I really appreciated how proactive they were in resolving issues and how committed they were to making sure everything stayed on track. Their teamwork, attention to detail, and kindness stood out throughout the entire journey. I’m incredibly grateful for everything they did to help me secure my new home, and I would happily recommend Emily, Sara, Tom and Tonya to anyone looking to buy a property at Brentford Project who does the job with a professional touch. Thank you all so much.
5/5
GoogleRating only, no written review.
5/5
GoogleI recently purchased an apartment at the Brentford Project. The flats are lovely, the Ballymore team was excellent. The whole process was very smooth and professional. Sara and Emily from the team are great. Speak to them.
1/5
GoogleService is beyond terrible. Bought a property and the service charge increased by 40% in one year and almost 100% over 3yrs. The balcony doors wouldn’t close correctly, which resulted in over 30 callouts. In the end, I paid for them to be resolved by my own contractor at the cost of £1,000 and in a single visit - no reimbursement. Screens have been placed in reception with no consultation with leaseholders, advertising products and amongst other things Ballymore sales sites. On checking with the installers it turns out that income is generated from them. Speaking with any of the staff, you would think they are doing you a favour rather than providing a service. The culture is rotten and they are uninterested in anything but income generation. I would never buy a unit from them again, and I’d avoid everyone else to act with caution.
5/5
GoogleGreat team
5/5
GoogleThe experience of buying the flat has been good. The staff at Ballymore were very supportive and forthcoming with suggestions and steps to ensure completion in time and also smooth handover. Overall, very happy.
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Questions about Ballymore Group
Which Ballymore Group office has the most reviews?
London (Sales Gallery) has the most, with 131 reviews rated 3.3 out of 5, followed by London (The Brentford Project) with 108.
Where are the Ballymore Group offices?
The three Ballymore Group offices, by town:
- London (Sales Gallery): Sales Gallery, Orchard Place, London, E14 0JZ
- London (Starboard Way): Starboard Way, London, E16 2JX
- London (The Brentford Project): The Brentford Project, Catherine Wheel Road, London, TW8 8BD
