Trusted Agent profile
★★★★★
106 reviews across 3 offices and 1 platform
Balfours LLP has three offices, in Shrewsbury (two offices) and Ludlow. Together they have 106 reviews on 1 platform, rated 4.6 out of 5 overall.
106
Reviews on Google
All 3 offices
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Balfours LLP's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI purchased a property through Balfours earlier in the year. Abbie was very helpful and also helped chasing some issues I had with my sale. I've recently used their services again and found them very helpful and quick to respond. I would not hesitate to use their services again.
5/5
GoogleWe recently bought a property in the area through Charlie at Balfours. I wouldn't hesitate to use their services again and will be in touch in the event we move on and need to sell. We were selling a property privately and Charlie also aided us in moving forward with this when it seemed our buyer was dragging his heels. Recommended.
5/5
GoogleRemember: Not all estate agents are equal. We are very pleased, and indeed relieved, to have chosen Balfours for our sale: a complex transaction involving residential and commercial elements, with the added pressure of completion before 30/06/21. From hitting market to accepting an offer (which incidentally was significantly higher than guide price) to completion took 9 weeks, in part due to some sage advice from Balfours' Charlie Giffard. A Herculean effort during an unprecedentedly busy time for the market. Charlie was a source of constant support and we valued greatly the depth and breadth of his experience. In a market seemingly besieged by bad reputations and even worse service, Balfours did that most rare thing: achieved EXACTLY what we wanted them to, in the way we wanted them to. Superb.
5/5
GoogleWe purchased a home being sold by Balfours and our agents Abbie and Charlie were absolutely amazing. So professional and friendly. We had all our requests responded too immediately and they were always available to help us. I would definitely recommend buying or selling using them.
4/5
GoogleWe finally sold our property after being on the market for two years. The sales process took 8 months from initial offer and proved to be a tortuous affair due to a number of reasons not least a difficult buyer. Our Balfours representative, Charlie Giffard, maintained a very professional approach throughout this time and helped tremendously to manage some rather difficult conversations and challenges. At all times he conducted himself in a confident and business like manner, keeping us well informed at all times. Although our property took a long time to sell we were pleased with our choice of Balfours and in particular Mr. Giffard.
5/5
GoogleI recently sold my property through Balfours Shrewsbury sales department and could not recommend them more highly. From start to finish, Charlie Giffard and Abigail Barker were amazing; they kept me up to date throughout the process, informing me of all interest and prospective viewings and relaying feedback on a timely basis. I have never had such an easy and straight forward sale and I put this down entirely to the calm professionalism that the Balfours Shrewsbury team is known for. A huge thank you from a very happy customer! T. Bibow
5/5
GoogleIt's quite hard to review an estate agents but they were very nice and I did buy a house from them and that was all fine so...5 stars?
5/5
GoogleMany thanks to Scott and the team at Balfours Ludlow brach for doing such a great job with both the sale and purchase recently. Their hard work and professionalism made the whole process a lot easier than it might have been. Highly recommended if your looking to buy or sell in the area.
5/5
GoogleRating only, no written review.
5/5
GoogleOutstanding support at all stages of the process and undoubtedly through their engagement with all parties secured us our new home, when at times it looked at risk of falling through. Many people think estate agents get paid for doing nothing, but that was certainly not the case here and we are forever grateful for all their hard work.
5/5
GoogleExcellent customer service and professionalism - Balfours made the effort to return my call following our initial enquiry into a property, others across the county have to date been awful with their customer service. Lauren took care of us straight away - she was very friendly, knowledgeable, professional and communicated well throughout the process of us recently securing a letting. We were kept in the loop with regular phone calls and emails. We also found Jackie to be very good - again, friendly, efficient and remained in good contact with us. Thank you and well done Balfours for being reliable where other agents are currently failing potential customers! Courtesy and communication are key, most agents were not even calling us back (mostly Telford ones). We move into our new home over the next couple of weeks - our journey has been smooth and was made simple through the systems Balfours use to complete their processes. Thank you again. Lou and Nat
5/5
GoogleRating only, no written review.
5/5
GoogleI have been renting a house from this agency for 3 years. never had any problems, friendly and helpful staff.
5/5
GoogleStaff really took into account the kind of property I needed and when I found the right place for me, although I was due to go into hospital for an operation they made sure the whole process went smoothly.
1/5
GoogleEnquired about a rental property, and explained current situation prior to booking a viewing as the property was a round trip of 330+ miles from current location. Verbally said this to Lauren, as I did not want to do the trip if the property was a no go based on my situation. Was told this was fine. Drove to the property, waited 15 minutes, nobody showed. Phoned Balfours who said they would chase the person who was supposed to be there. Person conducting viewing arrived 30 minutes after booked time, and said Balfour's had never sent through the booking and hadn't heard about me until the chasing phone call just made. Explained situation to person doing the viewing, no issues ever mentioned. Once home, filled out the forms, sent over a ridiculous amount of evidence. Then it got worse, Lauren didn't bother reading any of the emails or attachments until 4 days after they'd been sent and we were on the phone talking. Lauren also didn't appear to be able to logically digest the content of my emails, albeit simply laid out. Then Paula got involved, after a very unprofessional phonemail where she told me that my historical evidence of rental payments back to 2016 were meaningless, what I did for a living meant nothing, and refusing to let me speak without her speaking over me, I gave up and hung up the phone. I then requested that all my details be destroyed under GDPR, and that apart from a confirmation this had been done, I didn't want to hear from them again. Paula then sent a what can only be described as a snide email with another woman copied in as well as Lauren. I can only assume this is typical small office mentality! My final response was to destroy my personal information they held, and not contact me again apart from confirming this request had been actioned. Which Paula did. Then someone called Craig emails! By this point, the lack of clarity, customer service, professionalism and ability to honour a simple request of leaving me alone, I blocked them. No company has 5 stars consistently, those reviews have either been bought, made by people within Balfours, or friends & family. I hope that none of the people Balfours ever consider working in the industry I do, as they would be responsible personally for the liability attached to their decisions. Something they clearly aren't in the property industry. Had I known the shambles and lies prior, I would never have wasted over 8 hours of my time, driving 330+ miles and wasting half a tank of diesel to view a property.
5/5
GoogleI would like to thank Jackie, Harry and especially Cathrine for a very friendly, professional and efficient service from start to finish. Cathrine conducted the house viewing, kept us updated and arranged everything in a prompt and efficient way. Cathrine made the whole process easy for us throughout.My wife and I could not have asked for a better service and would have no hesitation in recommending Balfours to anyone wishing to rent a property.
5/5
GoogleThe team at Balfours have managed my rental property for the last 4 years. Their service has been second to none. Jackie and her team have made the whole process extremely stress free. Cathrine performed the final inspection and handover professionally and with consideration leaving me nothing to do but receive the keys. I wouldn’t hesitate to recommend Balfours to anyone wishing to use a professional management company for a rental property.
5/5
GoogleBoth my wife and I would highly recommend Balfours having recently bought a property through them in the Shrewsbury area. Throughout what was an undeniably stressful process Charlie was supportive, friendly and positive and most importantly kept us informed across each step of the journey.PositiveResponsiveness, Professionalism
5/5
GoogleIt is a immense pleasure to have a professional and supportive team that will provide first class services from the outset. I really am grateful for Balfours for all their hardworking.
5/5
GoogleWe have recently rented a property with Balfours and the professionalism from start to finish was fantastic- the whole process was so straightforward and we were in the new house within 2 weeks which is fantastic. Highly recommend.PositiveResponsiveness, Professionalism
3/5
GoogleI have chosen to retract an earlier negative review, since my complaint regarding the professionalism of one of the members of staff has been satisfactorily dealt with. …
5/5
GoogleIf you want the very best estate agent then look no further than Scott Kemsley of Balfours Ludlow. I like everything about this business and would award more than five stars if I could. Scott is unbeatable in terms of quality, …
5/5
GoogleVery helpful and friendly service.
5/5
GoogleBalfours have been absolutely brilliant! Their communication, professionalism and speed of service, given what we're all going through at the moment, has been nothing short of excellent. I cannot recommend them enough!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shrewsbury (New Windsor House) has the most, with 47 reviews rated 4.6 out of 5, followed by Shrewsbury (The Square) with 42.
The three Balfours LLP offices, by town:
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