Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWell what a fantastic customer service we have just recieved at Balfours estate agency. We put an offer in on an unusual beautiful rural property! Our ultimate dream forever home, and from start to finish the team have been amazing. From Elly showing us around especially at a drop of a hat to us putting an offer in and the negotiation was handled excellently from Amy the manager. We've hit a couple of bumps on the way through no fault of the estate agency but Amy has helped us overcome and rectify them. If it wasnt for Amy we probably wouldnt have been able to purchase this property. She worked hard to make sure all parties were fully updated. Going the extra mile to chase the land agents for information for the solicitors. Honestly without Amy our chain would have fallen through. I honestly could no rate them enough. Thank you for everything we are so grateful 🙏
If I could give more stars I would. I honestly never been so happy to make our final purchase our home! Thank you again to Amy x
Lisa · 26 March 2026 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleAmy and Alistair were most helpful, providing clear practical advice during a valuation. Both brought a wealth of technical expertise and recommendations on how best to prepare the property and navigate the mortgage market. First rate service.
D · 26 March 2026 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleAmy and Ellie at Balfours Shrewsbury property sales have been very helpful over a protracted sale. Amy went above and beyond to help things along with the solicitors involved and even in helping with a practical job to the property as I was at such a distance. Amy negotiated the sale well. Despite, as mentioned, the convoluted legal and compliance processes relating to the aged property, they continued answering the phone to me and keeping me informed of progress as far as they were able in a friendly, positive and patient manner. The original market price they suggested was rather optimistic and had to be significantly tempered in order to achieve a sale especially once an initial buyer fell through and the property then had to be re-presented to the market over winter.
Amy is a real asset to Balfours. Thanks Amy and Ellie.
Diana · 26 March 2026 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GooglePaula and The Lettings Team have always dealt in a fast and efficient way with any concerns or requests that I may have had during my 6 years as a tenant. They have also always been polite and shown due care and attention when handling any matters or visiting the property. Many thanks.
Graham · 16 March 2026 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GooglePaula and the letting team at Balfours were excellent thought our short tenancy. They are an entirely professional operation with robust processes that serve and protect both landlords and tenants. We always felt that they had our best interests at heart while also doing a thoroughly outstanding job for the landlord as well. Always responsive and flexible, they always made us feel valued as tenants, something that has not always been our experience. We would recommend Balfours as agents to both landlords and tenants alike, you will not find a better, more thoughtful service.
Alison · 12 January 2026 · Balfours LLP Shrewsbury (The Square)
Agent replied · 26 January 2026
Dear Alison & Steve, thank you so much for your kind words. We do pride ourselves on our processes and being fair to all parties so it's lovely to hear when it is recognised and appreciated! We hope our paths will cross again in future.
★★★★★ 5/5
GoogleI have used Balfours to find tenants for my BTL in Abbey Foregate. They have always been top quality , in 10 years I don’t think I’ve had a bad experience and they stay on average 3 years . Thanks to Paula , Amy and Francesca for all your hard work.
Gary · 27 December 2025 · Balfours LLP Shrewsbury (The Square)
Agent replied · 26 January 2026
Thanks so much for taking the time to leave us a review Gary!
★★★★★ 5/5
GoogleWe can’t fault Balfours. We purchased a property through them, and Ellie, who showed us around the house, was very engaging and answered all of our questions on both viewings.
Amy then looked after us throughout the purchasing process, and even when things became a little tense, she handled everything with great professionalism.
From a purchaser’s point of view, I wouldn’t hesitate to use Balfours again.
Sue · 27 November 2025 · Balfours LLP Shrewsbury (The Square)
Agent replied · 26 January 2026
Thank you Sue for your lovely review, we wish you all the best in your new home!
★★★★★ 5/5
Google10/10 service from start to finish. From initial enquiry through to completion, Elly kept me informed and reassured throughout. She’s been a pleasure to deal with and definitely went above and beyond, thank you Elly!
Aiden · 12 July 2025 · Balfours LLP Shrewsbury (The Square)
Agent replied · 26 January 2026
Dear Aiden,
Thank you so much for taking the time to leave us a 5 star review and great to hear that you were delighted with the level of service you received. We wish you all the best in your new home!
★★★★★ 5/5
GoogleWe purchased a property through Balfours in Ludlow & the professionalism & commitment to assist the process was second to none. Catherine’s communication & ability to ensure that the purchase went through on time was outstanding. She was helpful & understanding to our needs & supported us with several viewings to prepare the property for our move.. Catherine’s & Balfours commitment to the purchase made for a seamless experience & something we shall remain ever grateful for as we journeyed not just to a new home but a new life! So grateful - a big thank you for all their support getting us to our new home . True professionals in the property market.
Victoria · 17 June 2025 · Balfours LLP Ludlow
Agent replied · 25 August 2025
Thank you so much for your kind words Victoria and it was a pleasure to help with your purchase. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleThis was a tricky process because of the complexities of this particular rural house sale including joint owners, unoccupation and considerable repairs needed. We selected Balfours to take us forward and this proved to be the optimal choice. Marketing was exemplary with excellent brochures and extensive coverage. A buyer was soon found and when this fell through, Balfours worked like lightening to get the house back on the market and find a new buyer. I have sold a few houses but I have never encountered anybody so resourceful, resilient, intuitive, diligent and generally just brilliant as Amy from Balfours. Truly outstanding, Amy was there every step of the way, to push things through, offer guidance, provide a shoulder to cry on, liaise with all parties and get us through to exchange and completion. I would heartily recommend Balfours to anyone who is looking for an agent with integrity to handle their house sale.
Sharon · 26 January 2025 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleRating only, no written review.
Simaran · 27 December 2024 · Balfours LLP Shrewsbury (New Windsor House)
★★★★★ 5/5
GoogleAn Estate Agency with a capital A! After searching for a house to rent for a long time, Balfours Lettings in Shrewsbury was the only agency that did not complicate the viewing and application procedure. As a young family that had been evicted by Section 21 (twice in 12 months), it was rather frustrating to have to apply for viewing properties with every other agency. Balfours were really professional and kept us up to date on every step of the housing application process. They made the entire moving experience more bearable. We are very grateful for this and would suggest them to anyone wanting to rent.
Eva · 27 December 2024 · Balfours LLP Shrewsbury (New Windsor House)
★★★★★ 5/5
GoogleBalfours recently sold my late sister's house in Leintwardine. Everyone I dealt with at their office was always very helpful and attentive. The sale was quite difficult at times but Cathrine was great and Scott was always on hand with wise council. Thanks very much team!
Gordon · 27 December 2024 · Balfours LLP Ludlow
★★★★★ 1/5
GoogleMy partner and I have our houses for sale here in town. Mine is a five bedroom modern detached house and my partner has a four bedroom 1930s detached town house. We were shown the door and not that politely either. We were told, "We do not have buyers for your type of property!" Oh dear Balfours you might pride yourselves on your clientele but we are of the opinion that your professionalism may need reviewing. All rather disappointing - sorry for the negative review but we felt very embarrassed which is a shame as other agents in the town were very professional, courteous and wanted our buisness.
Tony · 29 August 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 1/5
GoogleRating only, no written review.
M · 29 August 2024 · Balfours LLP Ludlow
★★★★★ 5/5
GoogleI have used Balfours to help in the management of two properties that we currently have. I would like to give a big thank you to Paula who has been extremely helpful in securing tenants for us and was a big help. Also to Shona her colleague who helped in sorting out the utilities that needed informing. I would highly recommend this company
Ruth · 16 April 2024 · Balfours LLP Shrewsbury (New Windsor House)
★★★★★ 5/5
GoogleRating only, no written review.
Ian · 27 March 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleExcellent friendly service, always at the end of the phone and happy to help . Thank you
Sarah · 27 March 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 1/5
GoogleDo not rent a property run by Balfour’s the land agent there is on in particular who will destroy your life and is not fit to do the job this is the conditions they will make you live in like this in every room
Wet · 27 March 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleCouldn't have been better service. The property being sold was only small but the support given was first rate, as if it was a stately home rather than a one up one down end of terrace house. The friendly team gave excellent pre-sale advice on preparing the house and followed it through at every stage with a proactive approach until contracts were exchanged and completed. Would thoroughly recommend.
Philip · 27 March 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleBalfours worked incredibly hard on our sale. They were always professional and totally on the ball. Alistair was so so helpful through the process.
David · 27 March 2024 · Balfours LLP Shrewsbury (The Square)
★★★★★ 5/5
GoogleRent a property via Balfounds was great. Really competent and professional service throughout. Lots of guidance & documentation and we were fully supported us when we said we needed to move prestty fast. Thanks Paula and team
Richard · 27 March 2024 · Balfours LLP Shrewsbury (New Windsor House)
★★★★★ 5/5
GoogleI found the whole process from day one well managed. I raised a number of queries re the tenancy and these were dealt with quickly, with Balfours being the intermediary between myself and the Landlord. I dealt mainly with Paula. From my experience as a tenant applying for a property to rent - I recommend Balfours. Thank you!
Ruth · 27 March 2024 · Balfours LLP Shrewsbury (New Windsor House)
★★★★★ 5/5
GoogleShona, Paula and the team at Balfours are simply brilliant. The service, communication, empathy, help, guidance and information provided is outstanding. Myself and my partner recently moved home with them and it could not of gone more smoothly. A huge thank you to all of the team, very highly recommended.
Michelle · 27 March 2024 · Balfours LLP Shrewsbury (New Windsor House)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
