Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn Estate Agency with a capital A! After searching for a house to rent for a long time, Balfours Lettings in Shrewsbury was the only agency that did not complicate the viewing and application procedure. As a young family that had been evicted by Section 21 (twice in 12 months), it was rather frustrating to have to apply for viewing properties with every other agency. Balfours were really professional and kept us up to date on every step of the housing application process. They made the entire moving experience more bearable. We are very grateful for this and would suggest them to anyone wanting to rent.
Eva · 27 December 2024
★★★★★ 5/5
GoogleI have used Balfours to help in the management of two properties that we currently have. I would like to give a big thank you to Paula who has been extremely helpful in securing tenants for us and was a big help. Also to Shona her colleague who helped in sorting out the utilities that needed informing. I would highly recommend this company
Ruth · 16 April 2024
★★★★★ 1/5
GoogleI'm amazed at all the positive reviews. Balfours completely let us down. Strung us along for 2 weeks in relation to a rented property near Shrewsbury. Always promised to call us back but never did. We did the chasing only to be badly let down by yet another event in Shrewsbury. They completely overlooked us as we don't have a squeaky clean credit score. NO CCJs or actual debt and earn over 50k per year but they cherry pick. Harry was useless and the so called head of lettings wouldn't be fit to make tea in my offices. Useless.NegativeResponsiveness, Quality, Professionalism
Steve · 16 June 2021
★★★★★ 5/5
GoogleShona, Paula and the team at Balfours are simply brilliant. The service, communication, empathy, help, guidance and information provided is outstanding. Myself and my partner recently moved home with them and it could not of gone more smoothly. A huge thank you to all of the team, very highly recommended.
Michelle · 27 March 2024
★★★★★ 5/5
GoogleA review from Lanyon Bowdler Solcitors:
We worked with Abigail, Charlie and the team at Balfours on a particularly complex transaction. The whole team went above and beyond to ensure that the transaction was dealt with efficiently and they were always friendly and responsive. We look forward to working with Balfours again.
Steph · 16 April 2023
★★★★★ 5/5
GoogleRent a property via Balfounds was great. Really competent and professional service throughout. Lots of guidance & documentation and we were fully supported us when we said we needed to move prestty fast. Thanks Paula and team
Richard · 27 March 2024
★★★★★ 4/5
GoogleBalfours have been a massive help in my relocation to Shrewsbury.
From viewing 1 of their properties to the start of my tenancy, has taken just 1 month. during that time I received speedy help, advice and documentation via phone and email.
Special thanks to Paula, who has made my transition from my initial interest through to tenancy effortless
David · 28 April 2022
★★★★★ 5/5
GoogleA review from Lanyon Bowdler Solcitors:
We worked with Abigail, Charlie and the team at Balfours on a particularly complex transaction. The whole team went above and beyond to ensure that the … More
Stephanie · 28 March 2023
★★★★★ 5/5
GoogleWe recently rented a property through Balfours and they were fantastic. The support we received from Cathrine, Harry and Paula was great from start to finish. The entire process was handled quickly, professionally and in a very friendly way. A great team! More
Sarah · 28 April 2021
★★★★★ 5/5
GoogleThe team at Balfours have managed my rental property for the last 4 years. Their service has been second to none. Jackie and her team have made the whole process extremely stress free. Cathrine performed the final inspection and handover …
Lucy · 16 April 2021
★★★★★ 5/5
GoogleI found the whole process from day one well managed. I raised a number of queries re the tenancy and these were dealt with quickly, with Balfours being the intermediary between myself and the Landlord. I dealt mainly with Paula. From my experience as a tenant applying for a property to rent - I recommend Balfours. Thank you!
Ruth · 27 March 2024
★★★★★ 5/5
GoogleI would like to thank Jackie, Harry and especially Cathrine for a very friendly, professional and efficient service from start to finish. Cathrine conducted the house viewing, kept us updated and arranged everything in a prompt and …
Anthony · 16 April 2021
★★★★★ 5/5
GoogleI've had a great experience working with Paula and her team at Balfours.
Jack · 28 March 2023
★★★★★ 5/5
GoogleBryony and the team were awesome, I had a few issues I thought would be a problem but they help as much as they could and everything went perfectly 10/10
Paul · 17 June 2019
★★★★★ 5/5
GoogleThe team at Balfours (especially Paula) were 5 star from start to finish. I would highly recommend them
Jayne · 16 April 2022
★★★★★ 1/5
GoogleEnquired about a rental property, and explained current situation prior to booking a viewing as the property was a round trip of 330+ miles from current location. Verbally said this to Lauren, as I did not want to do the trip if the …
SuzukiKitkat · 16 April 2022
★★★★★ 5/5
GoogleThe support from Paula Wells while we were letting our property has been first class.She has provided a prompt and professional service on all stages of the process. … More
Amanda · 28 March 2023
★★★★★ 5/5
GoogleExcellent customer service and professionalism - Balfours made the effort to return my call following our initial enquiry into a property, others across the county have to date been awful with their customer service. … More
Lou · 28 April 2022
★★★★★ 5/5
GoogleFantastic service provided. Bryony in the lettings team was swift, efficient, friendly and informative during my application process and securing my tenancy with her assistance through Balfours was a pleasure. Follow up post collecting my keys was also attentive and helpful and I felt fully supported. Highly recommend!
Poppy · 29 April 2019
★★★★★ 5/5
GoogleExcellent customer service and professionalism - Balfours made the effort to return my call following our initial enquiry into a property, others across the county have to date been awful with their customer service. …
Hickmans · 16 April 2022
★★★★★ 5/5
GoogleStaff really took into account the kind of property I needed and when I found the right place for me, although I was due to go into hospital for an operation they made sure the whole process went smoothly.PositiveResponsiveness, Professionalism
Clair · 16 June 2021
★★★★★ 5/5
GoogleWe have recently rented a property with Balfours and the professionalism from start to finish was fantastic- the whole process was so straightforward and we were in the new house within 2 weeks which is fantastic. Highly recommend.PositiveResponsiveness, Professionalism
Jessica · 16 June 2021
★★★★★ 5/5
GoogleIt is a immense pleasure to have a professional and supportive team that will provide first class services from the outset. I really am grateful for Balfours for all their hardworking.
J · 16 April 2022
★★★★★ 5/5
GoogleBalfours have been absolutely brilliant! Their communication, professionalism and speed of service, given what we're all going through at the moment, has been nothing short of excellent. I cannot recommend them enough!
Harry · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
