5/5
GoogleRating only, no written review.
Trusted Agent profile
Ayers and Cruiks estate agents in Southend-On-Sea and Chelmsford
★★★★★
214 reviews across 2 offices and 3 platforms
Ayers and Cruiks has two offices, in Southend-On-Sea and Chelmsford. Together they have 214 reviews on three platforms, rated 4.4 out of 5 overall.
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Our offices
Ayers and Cruiks's two offices, most reviewed first. Each has its own page.
Latest reviews from every Ayers and Cruiks office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleThere for work
5/5
GoogleFriendly and helpful
4/5
GoogleNice people and helpfulPositiveProfessionalism
1/5
GoogleDeceitful management that only care about themselves and not their conduct. Went into their office in southend to complain and the woman said I was being aggressive. I wasnt being aggressive. She was just minimising me because she, like her organisation is incompetent by my experience.
Agent replied · 12 June 2024
We are sorry that you’ve felt the need to complain. We welcome the opportunity to discuss concerns that anyone dealing with our company has in a constructive way and would ask that you put your complaint in writing. Like most companies, we have a zero tolerance policy to aggression towards any member of our Team
5/5
GoogleThe team were incredibly helpful whilst we were going through the letting process. Wouldnt hesitate to use them again, special shout outs to Carole and Jo who went the extra mile to accommodate us.
1/5
GoogleI have been a model tenant in one of the 'penthouses' in Baryta house. I have endured 14 months of sheer hell from antisocial behaviour by neighbours on the adjoining balcony. Ayers and Cruiks have consistently failed to enforce the lease or deal with extremely distressing behaviour by these neighbours....They make excuse after excuse for these people and clearly do not care! I have been forced to listen to screaming/swearing/shouting/wailing/retching/vomiting etc, sometimes until 2/3 am. God help whoever moves in after me as I am leaving! The arrogance of the 'team' at Ayers and Cruiks is breathtaking.
Agent replied · 12 June 2024
We are sorry you have felt the need to make this post especially as our staff have bent over backwards to try and assist you and one of our directors personally took your calls late at night to try and assist you. Unfortunately our powers are somewhat limited, we cannot dictate to people how to live their lives only appeal to them to be reasonable and considerate of their neighbours.
1/5
GoogleDeceitful management that only care about themselves and not their conduct. Went into their office in southend to complain and the woman said I was being aggressive. I wasnt being aggressive. She was just minimising me because she, like her organisation is incompetent by my experience.
Agent replied · 9 December 2024
We are sorry that you’ve felt the need to complain. We welcome the opportunity to discuss concerns that anyone dealing with our company has in a constructive way and would ask that you put your complaint in writing. Like most companies, we have a zero tolerance policy to aggression towards any member of our Team
2/5
GoogleRating only, no written review.
5/5
GoogleGreat to work with, outstanding Communication, management and customer service are second to none, highly recommend.PositiveResponsiveness, Professionalism
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleGreat staff, good to work with
5/5
GoogleVery efficient and professional with very good personal service.
5/5
GoogleThe management team are so helpful, communication is always excellent, highly reccomended.
5/5
GoogleVery polite and respectful and very professional they helped me and partner find a flat very quick
5/5
GoogleExcellent property agents, completely on top of their game and real experts in Southend & surrounding areas.
4/5
GoogleStaff lovely but research isn't 100% for your needs. Show properties that are not for use which you specify. Apart from this highly popular firm.and very helpful and always keeping me updated which is important thanks guys and girls.
5/5
GoogleI have found Ayers & Cruiks, and particularly Rhiiannon, to be enormously helpful. Renting can be a challenge and it can sometimes feel like it's hard to get through to a real person - never with Rhiiannon! She always responded in a timely manner and I appreciated her personable and kind manner. It's made all the difference especially in these weird pandemic times. Thank you Rhiiannon!PositiveResponsiveness, Professionalism
1/5
GoogleAbsolutely terrible service, I've never experienced such a pathetic letting service. We were told the apartment is immediately available, but we're only allowed to move in a month later! They are extremely slow to perform any and all services, and do not provide you with feedback or an update - you have to continously phone and email them the whole time to find out if your checks were approved, and continuously ask when are getting the contract, when can you move in, what is the status of the application. Basically you're doing half of their job. They couldn't answer half of the questions and requests regarding the property Complete waste of time - do not waste your time and money, avoid them if possible!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ayers and Cruiks
Which Ayers and Cruiks office has the most reviews?
Southend-On-Sea has the most, with 213 reviews rated 4.4 out of 5, followed by Chelmsford with 38.
Where are the Ayers and Cruiks offices?
The two Ayers and Cruiks offices, by town:
- Chelmsford: Burgundy Court, 64/66 Springfield Road, Chelmsford, CM2 6JY
- Southend-On-Sea: 86 - 88 Baxter Avenue, Southend-On-Sea, SS2 6HZ
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