Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 1/5

Trustpilot

Horrific company no customer service

Horrific company no customer service, do not stick to timelines and all they want is your money! They did not conduct there own snag list prior to us moving in which resulted in over 250 snags of which maybe 50 have been completed in 8 months. The en-suit shower has leaked through to the living room three times and therefore we have had a hole in the ceiling every time. The lounge still is not painted, we still require two metres of our garden. Nobody replies to emails or phone calls. The company and its fundamentals are an absolute joke. DO NOT BUY WITH AVANT!!!

Elliot · 9 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

4 yrs still major snagging unresolved!

4 yrs of ongoing still unresolved major snagging, no interest in customer service, unbelievable staff turnover and now not a number for the company that isn't a voicemail. Avoid this company as their product does not live up to the marketing promises.

Njay · 6 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Even 1 star is too much

Even 1 star is too much. they have been deceiving us for months and they are not producing any solution. On the day we bought a house, they haven't fixed a lot of the problems they promised us they would do in a few weeks for 8 months! I have never seen such an irresponsible company. Everything is great until they get the money from you. then you have no interlocutor and your problems are unresolved! I've never been dissatisfied and not happy!

Büşra · 5 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Draffen park stewarton

Purchase process is a shambles. Lies by sales team encouraged by management. six date changes on our entry date with only a day or so notice each time. This was the Cause of much stress at the time. Unfortunately the purchase process was only the start of the pain.Once they have your money there is a complete lack of customer care..... They drag their feet and do everything to avoid addressing snags. Very poor quality of finish (even quoted from the signed off final NHBC inspection) resulting in many snags and each one is an arguement even the major safety related ones. Note: NHBC inspection does not ensure a high standard of finish. This is up to Avant nobody else.Their customer care automated response email says they require 10 days to respond to any query. So in general you actually have to wait 10 days every time you email customer care for them to respond and their response is usually that they cannot give a date or sorry they have made zero progress. Getting simple snags resolved goes on for months and months and if you chase them up it is another 10 days wait for a response and it just cycles on and on for months and many many emails without anything actually happening. E.g. We've had a scaffold up in our garden for months to access our velux windows that were incorrectly installed but Avant cannot give us a date for the windows being fixed (which is about a days work at the most.) The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer both at the sales end and the customer care department who always blame a supplier or contractor for the lack of action. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significantly higher. They at least tried to keep their customer happy and appeared to care about their reputation.We've been waiting more than 6 months for some of our most significant snags to be progressed and a date that they will be progressed cannot be provided by Avant. Always the contractors fault, excuse after excuse. We've had to go down the formal complaints route recently to try and get some traction on a couple of our most significant snags specifically. Not holding our breath though. I get the feeling Avant just want their customers to get burnt out and deal with issues and snags themselves at their expense.

Ross · 1 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Great service with no issues

Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.

Suzanne · 30 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

Trustpilot

In covid everything was rushed

In covid everything was rushed. This is rubbish. The company wanted out of the site and abandoned everything. If you sign up and they say there will be snagging repairs...they won't do it. Look at the even aspect of draws, kitchen cupboards. Gaps on windows, wrong cement on windows, huge gaps on internal windows and door architraves. No instructions for ovens, or anything else. The vibe is clever but question absolutely everything.

Beverly · 29 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

4 weeks of chasing for refund of reservation fee - Barton Point

Reserved a house but then decided to cancel, on the 29 November. It took raising a formal complaint and then a dispute through my bank before they would refund. This took just under 4 weeks. So hard to speak with anyone during this time. Unresponsive.However they only then partially refunded (£250 against £500 reservation). Paperwork states approx £100 admin fee deduction if a reservation is cancelled. No explanation as to why they have held £250. Totally unjustified given the fact I had to relentlessly chase Avant Homes to refund me. Terrible company, glad I never actually bought from the. Avoid.

Chris · 27 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Avant Homes - Furlong Park Positive Buyer Experience

We moved into our new home on Furlong Park, Doncaster, 22nd December. The site representative (and their colleagues who looked after us whilst they were away) have looked after us brilliantly all the way through from reserving to moving in. We also want to thank the site manager and his team because despite the inevitable minor snags no question has been too much trouble and everyone has been at strains to support us.Overall, we have had a positive experience buying with Avant and our new home is exactly how we wanted it to be.

Jamie · 26 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Furlong Park ,Doncaster

Thanks to James Setter and Rowan for the professional support and care given to us when we moved into our new home in Furlong Park, Doncaster. 3 weeks ago. There are always snags to be sorted out with new builds and we have received excellent service, nothing has been too much trouble. Questions have been answered promptly and minor problems solved in what has been a very busy time during the run up to Christmas.

Kath · 24 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Disappointing

We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.

Miss · 21 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Disgraceful

Awful customer service. Lies throughout the whole process. If you want a new house in 2025 then with all means buy now with Avant and it might be ready, otherwise don't waste your time. Utter shambles.

James · 21 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Piotr Tryjankowskia: a five-star site manager at Wilbur Chase

We have been living in Wilbur Chase, an Avant Homes development in Ruddington, for a few months. We highly appreciate Piotr, the site manager there.Piotr always carries out his work responsibly, as seen from his timely response to our requests for resolving snagging issues. We are confident that all the issues that follow can be addressed thanks to his dedication and reliability. For example, when we encountered difficulties in installing the washing machine, he did not hesitate to give us a helping hand though his working hours had just ended.Working with great passion, Piotr is a very approachable person who always smiles brightly whenever he meets us. Therefore, we feel comfortable when we seek help from him. He also patiently explains what follow-up action is needed and swiftly offers solutions.We believe his sense of duty and commitment makes him an outstanding site manager much needed by the company. We wish him a promising future in his profession.

Mr · 21 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Not acceptable- a masterclass in how NOT to run a business

Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.

Michael · 21 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Great experience buying my first home

Great experience buying my first home. Made super easy with all the help and guidance from Angela at Summerville.

Lyndsay · 18 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

A big shout out to Julie Dickenson…

A big shout out to Julie Dickenson regionalSales advisor based at Wilbur Chase development, Ruddington, NottinghamI am in the process of buying my home and could not be happier with Julie and the process so far. She is incredibly professional, supportive and is very good as a liaison between site/construction and client. She answers queries quickly and efficiently and goes out of her way to help if she can. So, I feel secure knowing she is there and around to answer any queries. Thank you Julie

Janet · 16 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Iv been In my home 4 years now

Iv been In my home 4 years now, I’m still waiting for my bathroom to be repaired from 3 years ago! 4 years and still no tarmac on the roads. The list of troubles Iv had are endless. If I could go back I’d have never bought from avant. Absolute cowboys.

Andrew · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

AVANT - Avoid and buy elsewhere

AVANT market their houses as top spec top workmanship and top customer service! Once you’ve completed your sale they are not interested in helping or solving your property issues.Massive snag list you send to have rectified, no one take ownership and you get passed from staff to staff.It took nearly two years for them to agree to replace a stone windowsill which was broken on the day we moved in and this was only after attempting to fix it 3 times previously.Stay well clear, I have said to many coming to view show homes if you want to come and see the finished product with multiple issues and the emails sent unanswered I will happily show you.

Ben · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Avoid Avant

Too long to list what went wrong. Communication none existent, rude staff, no accountability from anyone. List of defects are silly. My house was sold to me with smashed windows on the promise they would be change within a week. Two months later I still had smashed windows and countless phone calls to get absolutely nowhere. The house purchase should be the highlight of a life event but the awful experience and shocking aftercare leaves it more like a nightmare. Please avoid Avant, it really isn't worth your mental health with all the stress. This company simply do not care but are way too happy to take your money. Reported to NHBC

Paul · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

Trustpilot

Absolutely amazing service from start…

Absolutely amazing service from start to finish, there were times we didn't think we would ever get our dream home owing to issues with our buyer, however Angela Kingsley and Victoria Spencer at the Summerville Development in Stockton-on-Tees, went above and beyond for us and we finally moved in on the 9th December 2022! I cannot thank them enough and highly recommend them and Avant if you are looking for a new home!Thank you so much for everything you've done for us and the support you continue to give us even after we've moved in.Collette and Kane -plot 24

Collette · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

VERY poor company with no customer service or after care!

We moved into a house we brought from this company over 8 months ago and still waiting for outstanding snags to be sorted. Weve not been able to use our on suite bathroom for about 6 weeks as it leaks terrible and all the grouting around the bottom tiles in there has broken. Avants customer service is a complete joke! They say they will fix things and just don't! They ignore calls or change phone numbers. All they want is your money and anything after they couldn't care less!!. Dont waste your time or money with this company

Jon · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

AVANT A CLUE

AVANT A CLUE! Do you want a house built a year after your expected completion date? O wait!!! A year ? That’s if your lucky!Do you want to watch your mortgage rates spiral out of control because you have to renew it every 6 months after your supposed completion date. Do you want to watch your house make no progress in 3 months! Whilst being told lies and empty promises. I could go on and on!This place is a shambles. They are screwing so many people over it’s onlyA matter of timeBefore they are took to the cleaners!

Mj · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Land

10 years ans still unable to confirm my land and maintain land which is not mine or council.

John · 15 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Promise you a dream home and leave you disappointed

Reservation:The nightmare started before reserving the house. We were made promises of completion dates that never happened. We know that things could change so why make promises that can't be kept.We had been shown the house style we wanted at a different site and it had everything we wanted so just before we were about to reserve, we were called to the sales office to tell us the specification had all changed since a Persimmon's director had been taken on.It went downhill from there.The house price stayed the same yet most of the extra's that we loved about the original house were taken away for more basic styles.We could have cancelled but we had been pushed in to selling our existing house quickly and renting short term so we were stuck and had waited for so long (over a year) to reserve. We really wanted the location so we persisted.We asked customer care for the boiler to be moved closer to the wall in the utility so we could box it in a cupboard, the same as the show home we originally looked at and they agreed this.Demo Day:We were specifically told, that we weren't allowed to point out snags during the walk around as this wasn't the time for this. (we still did point out some big snags).We asked if they could leave skirting boards off so we could get flooring down in the kitchen without having to damage the walls, they said they can't but they would put them on loosly.Completion Day:Our removal van was waiting outside the house ready to unload our furniture and then we were notified the money had gone through. At this point, all Avant staff dissappeared. We tried to contact them and walk around the site but no one was around. 45 minutes later and the removal van still sitting there charging by the half hour and they just went in the house, the door had been left open and they couldn't wait any longer.Eventually, a call from the Avant sales person to tell us to let ourselves in and there would be no key handover and she would see us another day.Also, the boiler hadn't been moved as agreed.Skirting boards weren't on loosly so all of the walls were damaged when removing them.Spot lights all downstairs all wonky and not aligned.After care:We asked about the boiler move and all they said was sorry, I know we agreed but the workmen didn't move it as promised so nothing we can do.Bath, sinks, shower, toilet and banister all not per the specification and of much poorer quality (and a lot cheaper) but they say they are like for like so tough luck.The bath inside is much narrower and none of the family can use it. Pointed this out but they don't care.Asked why the skirting boards weren't on loosly as promised, again sorry nothing we can do now. (that we have your money).All spot lights had to be moved, luckily the Avant site manager organised this otherwise we would still be waiting.In 6 months, I've lost count of the number of site managers leaving due to how Avant is now being run. The original Avant site managers at least tried to help.Some snags were dealt with initially but now there's little progress. You only get progress if you threaten them with legal action. Everything is a battle.When we listed the outstanding snags to customer care, we were told we didn't mention them on the home demo so touch luck. (even though these specific snags we did although the old site manager didn't pass them on).The patio window has been replaced twice by Ramage windows due to faults and they are now refusing to replace it again (even though it's faulty) as it falls in with their guidelines.It seems now, Avant are just trying to get out of doing anything and we know if we mention any more snags it's a new battle.Most of the houses on our estate are different specifications as they keep changing the spec as the new houses are built.Just to add, one house that was built after ours was built with the old specification. The owners knew one of the directors and got special treatment. They had their whole house changed (4 bed knocked in to 3 large bedrooms). Shame Avant forgot to ask for planning permission so the council were straight round to investigate. They were trying to get away with the changes and hoping no one would notice. All sounds a bit dodgy to me.Avant used to be a good company, not anymore though. It's going downhill fast and most of the staff are leaving.

MarkM · 14 December 2022 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

Trustpilot

Rate them poorly on NHBC surveys!

Avoid, they really couldn't care less after they have your reservation fee. Anyone who does/has bought from them, they best way to get them to resolve issues is to rate them poorly on your 8 week/6 month NHBC survey. Put on that what's wrong and they'll come to your door within 24 hours to fix it!

David · 14 December 2022 · Avant Homes Yorkshire Doncaster