Trusted Agent profile
★★★★★
1,822 reviews across 6 offices and 2 platforms
Avant Homes Yorkshire has six offices, in Doncaster, Sheffield, Keighley, Bradford, Rotherham and Barnsley. Together they have 1,822 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Yorkshire's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAvanti Easingwold
The booking of the site visit was easy to arrange the lady sales representative was knowledgeable and completely up to speed with the housing development schedule. She represented Avanti in professional manner with a relaxed and understanding style of communication.
1/5
TrustpilotAvant stole money for our extras
Only upon completing did the Sales Team for our site inform us that houses are taking 16-18 months to complete (and its now the norm post-covid). Over 3 months since moving in and there are still several extras we paid for in full, which haven't been delivered. Made a formal complaint and no one has resolved the issue, or provided an explanation, over 52 days later. This is a breach of contract. Avant staff are hard to get a hold of and they all will tell you personally that they're short staffed. The company has failed them and this is the standard now, as I'm still being told this because not enough people are hired and there's such a high workload, so why would they stay?
5/5
TrustpilotNicola was lovely and welcoming
Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.
5/5
TrustpilotThe sales advisor Olivia was friendly…
The sales advisor Olivia was friendly and very informative/knowledgeable.
5/5
TrustpilotVery professional and knowledgeable of…
Very professional and knowledgeable of the houses
4/5
TrustpilotJulie was a great help
Rating only, no written review.
5/5
TrustpilotWonderful professional welcome and…
Wonderful professional welcome and excellent customer focus from Olivia at Waverley.
5/5
TrustpilotExcellent service all round…
Excellent service and advice all round from the sales person.
5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
1/5
TrustpilotAvant will take your money happily, and provide snagging until you complete the NHBC survey. Then, they ignore you.
Good afternoon,I am contacting you as I am extremely dissatisfied with the lack of response I have had from Avant about multiple issues. Currently, the front of my house is not watertight, and there is water ingress whenever it rains due to the lead flashing being damaged. We have asked for this to be replaced since we moved into the property on 28 Feb 2022, and have been continually palmed off. Our plasterboard, skirting and carpets in the living room are all now damaged due to the lack of action by Avant. We asked the site managers, Alec and Jimmy, to come to our house to discuss this last week. No one arrived. Someone re-sealed the upstairs windows, but after further rain, there is still water ingress at the damaged flashing which we report almost a whole year ago. I texted Jimmy and Alec again this morning asking them to come to our property to discuss all outstanding issues, but this has been ignored. I am furious. I want my snagging to be prioritised and my house made watertight, or I will be taking this to NHBC and my local MP/MSP. It is simply unacceptable to spend £369,995 on a house in Scotland and have it not be watertight for a whole year! I have attempted to attach a file showing outstanding snagging as per my e-mail on 13 January 2023 but could not. No response has been had to this e-mail. I have been raising these same issues consistently since 28 Feburary 2022, and e-mailed multiple persons and e-mail addresses in June 2022, September 2022, November 2022, and January 2023. No-one is responding.It is not good enough to simply try to tidy up the flashing, the entire tray needs to be removed and replaced. I do not care if this is "a lot of work" or "disruptive" - my living room is currently off limits as we've had to pull the carpet up to avoid further water damage - that is already disruptive! In addition, water is still coming under my front door despite a seal being added, and the door is extremely difficult to lock - which is a potential safety issue.I want someone to come to my property by the end of 10 February 2023 and tell me how each item on my list is going to be repaired, by whom and by what date. Anything else is unacceptable. We have been extremely patient and understanding, but I am at the end of my tether now - I want my house fixed ASAP, and not for houses that are yet to be built being the priority. My neighbour had threatened to put a banner up exposing how bad Avant are at responding to issues with his home and to be honest we are feeling that is the only way to get a timely response. Your complaints form is not working on your website. Please forward to the relevant department as a priority. Thank you.
1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
1/5
TrustpilotThis is our third brand new home. Poor
This is our third brand new home, first and last with Avant. -Simply put: Their ability to sort out snags is far worse than any other builder we’ve worked with. -Their communication is poor. They often lose your emails and use this as a reason to not complete work. Therefore, keep copies of everything you send and follow up chats with emails. -They are unwilling to share a complaints procedure. -Their work is often rushed and not up to standard.
5/5
TrustpilotGreat experience - Lowry Park Seaburn
We moved into our property on the Lowry Park development in December 2021. Absolutely love our new home, Emily and the sales team were great guiding us through the purchase process and the onsite build team have been fantastic. Keith the site manager, is always willing to lend a hand and helped quickly resolve any snagging we've had. Even though we've been living on an active site for the past year, the builders always very considerate and keep the site as clean and organised.
5/5
TrustpilotExceptional Customer Service is Alive and Kicking
Anyone else had that moment when you first wake, thinking did that really happen or was it a dream of aspirations and good luck. Well, I believe you make your own good fortune by surrounding yourself with great people who have the skills, passion and a professional persona to deliver on your ambitions. After accidentally finding our next house we met Rebecca of Avant's front-line sales team, who worked tirelessly to secure our future home. Working with you and for you to ensure everything goes to plan, she exceeded our expectations in every aspect. Rebecca walked us through the bigger picture down to the finest details, explaining a number of options available that Avant offers to support the sale of our current house and reserve our dream home. Well after walking into Avant’s sales office just 2 weeks ago with a pipe dream, Rebecca made it reality. In a world where we have all reduced our expectations towards the service many industries deliver, Rebecca is an exemplary example that great service is alive and kicking. If you're looking for a new home, something just a bit special with a company who offer a high-quality service and are experts in their field, speak to Rebecca of Avant Homes, Waverley Rotherham.
1/5
TrustpilotIf I could mark Avant a zero I would
If I could mark Avant a zero I would! Absolutely shambolic customer service do not care about you once you have completed and they have your money! Lived with a faulty front door for six months letting cold air in and not closing properly to be lied to and led the run around by Avant. They ordered me a new door then lost my new door then found it on another property booked me in for the replacement as they were taking my door off the property for them just not to bother turning up to do the work! Having spoken twice to the office that day to confirm! Then another door ordered and my frame now lost! After endless calls and ignored emails I finally get a date for my new door contractor turns up ti fit an internal door not my external front door! Again two phone calls to Avant left messages no one got back to me. Contractor finds a door &frame onsite & fits it but Chips back to breeze blocks on inside of door frame &internal wall surrounding the door and says it’s up to Avant to sort it &I should have been told! I now have a draft at bottom of door and top corner to be told by head of customer services to be patient and let the contractor come back to them with a quote on rectifying the work! I now have cold air coming in the house and see breeze blocks surrounding my door no key chain for security and a chipped spy hole. My home is just 7 months old. Avant are an absolute joke ignore calls and endless emails they genuinely do not care. Customer service all need retraining on to how to deal with and manage complaints instead of making you feel as though you are on the wrong s d your complaint doesn’t matter to them.
1/5
TrustpilotA huge mistake - avoid at all costs!
Buying a home from Avant has been a huge mistake. Since we signed on the dotted line for our home, there has been nothing but lies from Avant (when they actually bother to reply to your emails or answer their phones). Their sales staff didn't know answers to basic questions regarding the specifications, lied about ordering items and never got back to us with any questions. Once we actually got our home it was filthy. Paint all over the fittings such as shower heads, doors and kitchen units. Urine on the side of our 'new' toilet. Nails left sticking out all over the place. Cigarette butts all over the garden. Our professional snagger's report highlighted over 200 defects which Avant felt was 'excessive'. He could only report on what he found. We have had to waste an untold number of days sitting in for Avant to send people back to fix cracked bathroom tiles, damaged kitchen units, scratched shower bases and other flaws, some of which are still in an unsatisfactory state. Furthermore, one of their staff was so aggressively rude to my wife that we had to make arrangements for other people to be at home with her when he came to our house. Customer services are almost impossible to get hold of, tell contradictory lies or tell you there is nothing they can do. We have followed their complaints procedure but they don't stick to their own timeframes to deal with complaints. We even went as far as contacting the group managing director who sent us back to the customer service team. The reason we contacted him was because customer service's actions had been so unsatisfactory. We read some bad reviews before buying from them but didn't think it could be that bad. It turned out to be worse. In short, do not deal with this company. As nice as the show homes look, you will go on to experience nothing but disappointment and regret.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS we waited some time for the plot we were interested in to be released, in this time we called in regularly to the site office to be told by the lady there that once the plot is released it would be a 6 months completion. when it was eventually released last October we payed our deposit and the site lady said she would email the details. on reading the emails the same night as paying the deposit, it read that the house completion date would be 10 to 12 months later which was not acceptable to us. As we were sent Avant's policies and conditions after placing the deposit we were told we would have our £500 deposit but it would take 6 weeks, we waited 9 weeks still no refund after 12 weeks we rang the Head office and put through to someone in Sales, he sounded helpful said he had done the refund and we would see it in our account 10 days later we are now 16 days later and still no deposit. Do not deal with these builders they are not bothered about their customers.
4/5
TrustpilotNice design shame about specification
Today was our second visit to the Waverley development, the sales advisor had kindly arranged for us to view a Tambrook which had previously been a show home.Whilst we like the design of the Avant homes we are disappointed with the specifications, there isn’t much choice on upgrades eg kitchens, doors, shower types, unfortunately the quality of products on offer are not of a very high standard in our opinion compared to competitors we have recently visited in the past couple of weeks. We understand it is fine to offer a standard product, from our perspective we are home owners of 43 years looking for our 4th property and down size slightly to cut down on maintenance. Unfortunately the quality & choices do not match our expectations.
5/5
TrustpilotAvant Waverley - Great Homes, Great Experience
We had a fantastic visit to the Waverley site in Sheffield. The sales lady had loads of knowledge of the surrounding area, its growth and the plans for the future. She listened to what we were looking for and was genuinely concerned around affordability and looking out for needs rather than just a sell. She left us alone to look around the showhouse but then accompanied us up the site to look at a potential plot, pointing out items of interest and answering all our questions. We left with a good view of what our next steps would be if we decided to proceed further. A very enjoyable visit.
5/5
TrustpilotAmazing customer service
Reserving an Avant home has been so easy and stress free. Laura is always so helpful and friendly and has made the experience so smooth so far.
5/5
TrustpilotMet Beth for an initial chat and she…
Met Beth for an initial chat and she provided all the information I required on a new development 5 Star 10/10
5/5
TrustpilotPlot 35
Made an appointment at very short notice with no problem. Leslie was very helpful showing us around plot 35. She was able to answer our questions and show us the updated site plans.
5/5
TrustpilotThe staff was so helpful and gave us…
The staff was so helpful and gave us lots of information we needed
5/5
TrustpilotThe hostess was very friendly and…
The hostess was very friendly and helpful and not at all pushy.
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Doncaster has the most, with 1,796 reviews rated 3.7 out of 5, followed by Sheffield with 12.
The six Avant Homes Yorkshire offices, by town:
