Avant Homes Yorkshire reviews

★★★★★ 5/5

Trustpilot

First time buyers

We have just moved into our new home at Hackett Grange and so far we are very impressed. The sales process from beginning to end has been fantastic, Keiran has been amazing throughout, as first time buyers we have felt so supported from the first appointment to the day we got the keys. We were very unsure at first buying a new build due to the negative experiences you hear. However, so far our expectations have been exceeded with any issues being dealt with promptly and efficiently. The team have been great so far, definitely recommend.

Katie · 10 September 2026

★★★★★ 4/5

Trustpilot

First Time Buyer Experience

The Team at Avant homes have been super helpful, kind & positive whilst sharing the process of buying my first house with me. Kornelija has been very understanding of my nerves and questions and has been patient all the way through and kept me excited! I have a clear path of what will happen next and i think its perfect customer service for anyone doing this for the first time. Thank you to everyone at Avant

Meisha · 3 September 2026

★★★★★ 5/5

Trustpilot

I went to Five Rise Quarter at Bingley

I went to Five Rise Quarter at Bingley. I had arranged to see Abi on the day the show home opened. Abi was extremely helpful and explained everything to us showing us diagrams etc. I was interested in a two bed house but the show house was a larger detached house. Abi explained how we could see where I wanted to be from the upstairs window. Abi said she would make us an appointment to look round a Ripley house. This was done and she walked round with us explaining about the different upgrades etc. I was very pleased as to how helpful she was and will definitely go back with any further enquiries I have

MICHAEL · 5 June 2026

★★★★★ 5/5

Trustpilot

Avant Homes - Building houses with people, wildlife & nature in mind.

I have recently reserved a plot/house on Hackett Grange, Radcliffe on Trent. I arrived at the Sales office at 9am to enquire about a property. The office didn't open until 10am, fortunately for me, Keiran the Sales Agent for Avant Homes, was willing to start his working day an hour early. He was extremely professional & helpful and more than willing to try & help me in the best way possible. By 10am I had been shown around a plot/completed house and was on my way to reserving it. Keiran is an amicable friendly sales person, who has the quality of combining a seemingless effortless high standard of professionalism, whilst at the same time making a client feel valued and at ease. He is very knowledgeable about Hackett Green and the surrounding area of Phase 1 of the building site. He has an excellent insight into the structure of the houses, the land they are built on and the purpose of the balancing pond. He was keen to express how Avant Homes are ensuring that wildlife is encouraged to thrive in the area by keeping existing trees, adding hedgehog tunnels & integrated sparrow & swift boxes amongst other measures.

Audrey · 31 May 2026

★★★★★ 5/5

Trustpilot

Stewarts Quarter

We moved into our new build at Stewarts Quarter at the end of April 2026. Firstly, Vivienne who took us from reservation to completion, was amazing. She communicated with us fully throughout the process and no question was ever too much. On completion, we did have an array of issues. We experienced a few stressful days but the aftercare service has been great. The customer care team have been super proactive and understanding. Especially Holly and Thomas who have been so attentive and reassuring throughout the full process. They have taken on a lot of our stresses and have endeavoured to get it all fixed within a suitable timeframe. Without these guys, this process would have been stressful and very grateful for their continued support.

Hannah · 22 May 2026

★★★★★ 5/5

Trustpilot

Louise was absolutely lovely to work…

Louise was absolutely lovely to work with during our visit to Earls Park in Holmewood! She was incredibly welcoming, listened closely to exactly what we wanted, and kept our preferences in mind throughout the whole process. The houses themselves are beautiful, with fantastic finishes and a really welcoming feel. While we ultimately decided on a different property that fit our current needs a bit better, we highly recommend Louise and the team for their amazing service.

Customer · 29 May 2026

★★★★★ 1/5

Trustpilot

Sarah was extremely rude

Sarah was extremely rude and unprofessional. We were repeatedly given inaccurate information which caused nothing but frustration and wasted our time. Despite raising concerns, nothing seemed to be done to address the issues. The whole experience was handled poorly and has left our family extremely disappointed. Customer service should be built on honesty, respect, and clear communication, and unfortunately none of those were shown in our dealings with Sarah as she had no interest whatsoever. Absolutely poor customer service

Ayra · 17 September 2026

★★★★★ 5/5

Trustpilot

Earls Park Avant Homes

Louise and Leah from Earls Park were both fantastic! They made our first time buying experience a wonderful experience. Compared to other developments that we have checked, They were the most friendly, professional and helpful in answering all questions we had. They are both an absolute asset!

Edgardo · 12 September 2026

★★★★★ 5/5

Trustpilot

Beautiful homes/ great staff

Due to an unfortunate event I needed to look for somewhere quickly. I came across the Bennerley view site in Awsworth. Absolutely beautiful homes and the great help and advice I got from Julia made it a more manageable and less daunting experience. Julia’s exceptionally knowledgeable and no question is too much.

LISA · 26 May 2026

★★★★★ 5/5

Trustpilot

(Shelby)

My experience with avant wasn’t too good until I got in touch with Shelby. I was told numerous times that I would be called back etc by other team members but that never happened. But Shelby went over and above to help me out and got me information I needed quickly with moving house. You are a great representative of your company Shelby, thank you again.

Leon · 17 September 2026

★★★★★ 5/5

Trustpilot

Ruby at Seely Fields has been…

Ruby at Seely Fields has been phenomenal with supporting us through this journey. She has provided us with plenty of information throughout the process of viewing different plots which helped us make an informed decision when reserving. During our reservation appointment, it was clear Ruby was very knowledgeable and she gave us an incredibly detailed breakdown of all the relevant information we needed. Thank you!

Becky · 20 September 2026

★★★★★ 2/5

Trustpilot

After Sales Poor, Sales Team Great

We could not fault the sales team, they provided clear updates and we very professional throughout. Since moving in is where the experience really changed, instantly fell into multiple issues and they continued to grow over time. A lot of the issues were cosmetic, which you may expect but we had some plumbing issues that we would consider a major issues especially as these had passed through quality control. When we first moved in the Site Manager handled these issues really well but when they felt these were 'resolved', customer service went dark. We have had several e-mails not acknowledged and no resolution sorted for a large proportion of these issues, with new ones added including fascia issues which we noticed once it rained potentially leading to damp in the future if not resolved. Only reason this is not a 1 star is for the Sales Team, they have been significantly let down by the after care team.

Tom · 16 September 2026

★★★★★ 5/5

Trustpilot

Avant Meeting Service 10/10

Katie at Avant Homes Altofts was so helpful at our meeting, she guided us through everything and was so reassuring. Every question we had asked was answered thoroughly. We could not thank her more, as first time buyers this process is stressful but she put us at ease. We thank her so much 🥰

Neve · 19 September 2026

★★★★★ 5/5

Trustpilot

Helen made time for me to show me the…

Helen made time for me to show me the property. Explain my options and started the process of the purchase at Shelton Park

Keith · 10 September 2026

★★★★★ 5/5

Trustpilot

Andy Jones was first class in resolving…

Andy Jones was first class in resolving the issues we had within our home. Polite, friendly and professional - Andy resolved them in a timely manner and the overall experience was excellent 😁 - Rosyth Stewart’s Quarter site

Marc · 24 May 2026

★★★★★ 5/5

Trustpilot

Cheryl was absolutely fabulous…

Cheryl was absolutely fabulous throughout the whole process at Richmond Heights. Very knowledgeable and helpful and answered every question honestly and professionally.

Gillian · 6 September 2026

★★★★★ 1/5

Trustpilot

Dangerously unlevel garden roof…

Dangerously unlevel garden roof dripping floors replaced repaired still awful broken bricks paint all over woodwork dripping roof and gutterings over 100 calls in excess of 50 visits and multiple other issues including both bathrooms leaking washer dryer not working 9 months in still all of the above outstanding so many repairs carried out and still not sorted all issues present on the day we moved in

Mrs · 16 September 2026

★★★★★ 3/5

Trustpilot

Avants communication and organisation…

Avants communication and organisation was terrible, we had people come to the door for works we were not informed of. Expecting a simple drain check but ending up with walls being drilled into. We understand this needed done but the fact that nobody though to tell us or explain why is absolutely appalling and, sadly, very much in line with overall experience with Avant to date.

Scott · 11 September 2026

★★★★★ 1/5

Trustpilot

Too many snagging issues and barely…

Too many snagging issues and barely attended to. I have issues raised over 7 months ago and still have not been attended. These issues have cost me money and the builder simply ignores emails like there is no after sales service at all. I have emails 2 weeks old that have not been acknowledged. I have a green patch on my ceiling for almost a month now. Clearly you're valued when you are looking to buy a house, once you're in, they do not care about you or what you say or issues you raise. I personally regret the move although this was well polished on the outside. Don't make the mistake I made...

Taurai · 2 June 2026

★★★★★ 2/5

Trustpilot

Was in the process of purchasing a new…

Was in the process of purchasing a new build and paid my reservation fee. At the last moment and without proceeding any further I cancelled my reservation. Although the sales person initially extremely accommodating and helpful, the minute I pulled out that all changed. What really got to me was the extremely personal and rude message sent to me once I had cancelled. I don’t want to go into details but it was one of the most unprofessional and quite frankly rude dealing with any company I have dealt with. This of course is not directly at Avant but one of the sales team. I felt like I must be the only person that has ever pulled out of buying a new build. Glad I didn’t buy it in the end but that not the fault of Avant.

Littlecossack · 29 May 2026

★★★★★ 5/5

Trustpilot

Just reserved a house at Thistle…

Just reserved a house at Thistle Meadows in Tranent . Was welcomed by a wonderful sales advisor named Cate. She’s was friendly and very helpful . Nothing was a bother. Also visited nearby development at Blindwells to see show home . Sales advisor Steven also very friendly and helpful . Caroline (Sales Manager) went through the reservation with me and explained the process . They are all a credit to Avant . Looking forward to moving in to my new home when complete .

Mrs · 24 May 2026

★★★★★ 5/5

Trustpilot

Kieran at Hackett Grange was very…

Kieran at Hackett Grange was very helpful from the beginning. As first time buyers, we had many questions but he was very helpful all the way through. He was also exceptionally well with our little one and she enjoyed the visit as much as we did

E · 21 September 2026

★★★★★ 5/5

Trustpilot

Rhianne

Tha Avenue, agent Rhianne was amazing and very helpful. Nothing was too much trouble.

Graham · 13 September 2026

★★★★★ 5/5

Trustpilot

Keiran at Hackett Grange, Nottingham

I recently purchased a property at Avant Homes Hackett Grange development. After visiting most (if not, all) other new build developments in Nottingham, this development not only met my criteria but the customer service I received from Keiran was second to none all throughout!

AA · 21 September 2026