Avant Homes Yorkshire estate agents in Doncaster, Sheffield, Keighley and 3 more

★★★★★ 5/5

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The hostess was very friendly and…

The hostess was very friendly and helpful and not at all pushy.

Patricia · 27 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Exploiting first time buyers!!!

I wouldn’t even give this a 1 star but is the only option. January 2022 myself and partner reserved an apartment with a completion date of August 2022, putting down a £500 reservation fee. Avant pushed for us to exchange contracts within a number of weeks. 10 days after this, we were told that due to having to install temporary traffic lights on the main road (which we have later found out was a lie & we’re never installed) that the completion date would be January 2023, we were given the option to pull out due to this but we’re told we would lose our deposit. January 2023 came round, still with very little work done on our apartment, we highlighted to Avant that our mortgage offer was due to expire at the end of January, due to mortgage interests rises we were going to have to pay an extra £250 a month, something which myself and partner could not afford. We made the decision to pull out of our contract. Avant then told us that we were not entitled to our reservation fee refund, even though our contract states this! I feel that Avant have acted this was as we are first time buyers. I have complained to Avant themselves over 4 weeks ago, I am yet to here back or have even had acknowledgment for our complaint! Will never use again! Disgusting!

Megan · 27 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Very helpful session

Very helpful session, felt like the lady understood and took onboard our requirements and hopefully we’ll get the house we want

Lyn · 26 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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The snagging list Avant homes

Update:This is a copy of todays email to Avant homes. I moved in September 2020.Please be advised there is still outstanding snagging and other issues to be resolved.1. Recent rat problem, i want all the insulation lifted, disposed of safely and new insulation replaced this will reduce the chance of weills disease. The bill that i paid for at christmas i will send to you for repayment.2. The kitchen company still have not called or emailed there is a lot that requires fixed.3. My garden pebbles and fence are in and i am also billing Avant for this, i will also send a copy for these works which i had to do myself.4. The noises emanating from the back bedrooms remain and i still want this looked at and fixed as recently its been sounding as if the back bedroom will fall into the living room.5. Pictures of wiring without relevant covers that i sent, i still want this fixed now i know there are rats around.6. The back bedroom window lets in too much cold air and is ineffective, i want it replaced, 7. I emailed you pictures of bowing of the wall on stair wall and living roon ceiling. You are arranging for someone to come today at 1pm.8. I want the ramp fitted outside my property inspected as it appears to be crumbling.9. I want the radiator cap that is missing from the downatairs toilet put on. Part of the snagging from when i moved in.10. I want the window company back to look at the bi fold doors as with the recent cold snap they are letting in cold air even with the vent closed or open.This list will go on trust pilot and progress and the list made if any.

Maeoh · 25 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Here we go again

We have had nothing but issues since we moved in in October 2015. Three major leaks (one prior to us moving in!). That is just for starters. Our boiler is constantly loosing pressure each and every plumber how comes out questions the location of the boiler and water tank, separated as they are by two floors. We recently put in an insurance claim for what we thought was water damage after our washing machine leaked. Turns out that was not the issue. After knocking a hole in the tiles in the downstairs toilet the plumber found a leaking pipe. His conclusion - it’s been leaking since the house was built.

Niki · 24 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 3/5

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AVANT ALLENSON VIEW

Moved in May 2022. 8 months later, still waiting for our snag list to be completed. We really love our home but from day one has been so stressful. Our home is beautiful but the customer service is terrible. We had a large snag list, very lazy building from the company including chips out of our flooring, scratched windows and bifolds, lights off centre, a dishwasher and sink that wasn’t even connected to the pipes and leaked into the kitchen. Our kitchen extractor is not even wired into an outside vent, leaving so much moisture in our kitchen when we cook. The list goes on. Still waiting for many issues to be solved. Even after 3 formal complaints we are no further forward. Customer services don’t seem to care. The site team have ignored our calls, voicemails and texts this new year, reverting us back to the sales team in a desperate attempt to complete our snag list. We have continuously given false promises, we were assured everything would be done by Christmas and we are now nearly February. Simply don’t know what else to do.Nevertheless, beautiful open plan living, in a great location. We love our home however not the stress that it has brought.

Bethany · 24 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 3/5

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Was busy with previous appointment but…

Was busy with previous appointment but looked around show home alone and was impossible to scale to size of house we was looking at. Finish was poor on some key stuff too and with no one to chat with was hard to ask why that was left looking so ugly. Went outside to look at house next door and up where plot may be and then left as pretty sure it’s not right for us. Never been in a show home before but after reading online about what to expect I suppose I had high expectations.

Mrs · 23 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Site visit to Avant homes

Helpful rep, look nice properties and very competitive for cost! Will book an appointment at a later date once we are further along with our sale.

Bill · 23 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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DO NOT WASTE YOUR TIME OR MONEY!!!!!

DO NOT WASTE YOUR TIME OR MONEY!!!!!! I’ve been in my property for 10 months now and all I can say is once they have your money they really don’t care. Communication is zero, you’d get more sense out of a new born baby! The quality inside is poor and they will try and fob you off constantly, it’s takes a lot of nagging to get absolutely anything from them, and I’m not saying this would be them actually fixing anything. Just getting them to agree to an issue is like pulling teeth, in fact having my wisdom teeth extracted was a less painful, better experience. If I could hand this house back and get my money back I would instantly. I was told about 6 different items that were ‘standard’ specification by sales which I found out weren’t after the purchase had completed. When queried, I was told this is what you get. It took me complaining and escalating to get one of these rectified, the others are still outstanding. The site team ‘apparently’ didn’t know when I was moving in so that’s why my property wasn’t complete nor quality checked as I’d been promised. But oh wait, why were the company chasing me and my solicitor to ensure the completion date they set was met! A never ending list of snags which don’t get dealt with, no updates, can’t get through on the phone and contractors who don’t contact you. Oh and when you do eventually have an appointment booked, no one shows up because they’ve changed the date without telling you! They didn’t even lay the concrete floor level and then wanted to start drilling it up after my carpets in adjoining rooms had been laid (thankfully I chose an external company to Avant for my flooring!) The latest saga was a tap which was so hot it burnt you when it was set to warm, according to the plumber there was nothing wrong and ‘it is what it is’, his words not mine. The second one is dry verges hanging off, these are the edges of the roof. Apparently, according to the site team it was ok to leave these over Christmas as they weren’t a health and safety risk as they are plastic….. this is a two storey property so if they fall and hit someone or something I’m sure there will be damage. This is the utter ridiculousness of this company. I could write a book with the number of issues that weren’t addressed appropriately or timely.

Donna · 22 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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1st class experience

Called in to try and make an appointment. The Sales Advisor was more than helpful and was able to squeeze us in at short notice. Nothing was too much trouble and he took the time to explain t he different houses in our price bracket along with the buying process and extras available. He even booked us an appointment at another site so we could see the house we are interested in. 1st class experience.

Andrew · 21 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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stay well clear from these cowboys…

stay well clear from these cowboys build quality is awful and customer services even worse we have been lucky enough to manage to cancel our property at Carlton In Lindrick as we have been tipped off by the residents about the endless problems

Peter · 21 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Fitzwilliam Grange - Huddersfield

We purchased a plot on the fitzwilliam grange development in Huddersfield in December 2022. From start to finish it has been a pleasure to go through the process with Georgia & Lynsey who are a credit to Avant. Our home was completed on schedule and we were regularly kept up to date. Upon moving in any of our snags were quickly addressed and we are still well looked after, if we ever have any questions we know they will be answered!Many thanks,Keane & Anna

FI · 20 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Last Resort & Call For Help.

Last resort - Poor customer service. In July 2021 my garage started flooding whenever there was heavy rain, not just a puddle, we’re talking several inches of water.Although it has been acknowledged multiple times, the Customer Service team have failed me as a customer at resolving this issue. Subsequently my integral garage keeps flooding and holds water of several inches. I have been promised a prompt resolution on several occasions but never hear anything back from Clair Wakefield or Nikki Whitfield. I have been ignored for up to 4 weeks on multiple occasions despite being promised a response by the the end of the week. Nikki Whitfield is happy to keep compensating me for the damage caused to my personal items on multiple occasions but has zero urgency to get the root cause of the issue resolved. Nikki and Clair’s inability to provide basic levels of communication / customer service represents Avant Homes in a poor light and has influenced my view on never buying an Avant Home again.I have been patient over the last 18 months and they have taken advantage of this. I was very understanding of the issue and allowed them time to resolve it. Not once have they proactively communicated with me. On the rare occasion they do answer the phone, I’m always advised that Clair is on her lunch or on the phone. I have evidence of all calls, 35 attempts on one day!I shouldn’t have to fear my property flooding every time it rains and I should feel valued as a customer that the business cares. I was most recently promised that this would be resolved before Christmas. Despite ringing, emailing and texts since then. I’ve had no response or update from Clair or Nikki. It is important that customers are aware of the standard of experience from customer services.I write this review as an escalation to seek help from Nikki Whitfield’s superior to help me stop my home from flooding, as Nikki has not been capable of achieving this.

Liam · 19 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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DO NOT BUY FROM AVANT HOMES

DO NOT BUY FROM AVANT HOMES! 18 months later and my property is still not built! Updates on build are few and far between, customer services still can't tell me if the roof is on. I'm out of pocket as my mortgage rate has increased as well as my monthly payments. AVOID AT ALL COSTS!

Kerrie · 19 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Delighted with our home and the customer service

We recently bought an Avant home at the highstonehall development.We’ve both been extremely impressed by the level of customer service from Colina, who has been a massive help with the process of the purchase and following up to get us settled in.We are delighted with our new home, the space, storage and design is exactly what we had been looking for.

Olivia · 18 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Avant the cowboy builders

Do not be fooled by the banners outside the marketing suites, customers are not satisfied. Actually, customers are very unsatisfied. If I could give less stars, I would! Homes are very poorly built and will not only come with snags but they will come with incompetent, unsafe 'finishings'. Then when you do meet to detail your 'snags' you will be fobbed off. Fobbed off to the point that you have to file a complaint. Customer services do not give any regard to complaint procedures and do not care about responding to you or providing any updates. I am currently 5.5 months into a complaint process and I have no indication about any progress. The issue I have most recently complained about is my garden which I paid extra to be laid with turf. Turf was laid down, but onto rubble so it doesn't grow. The grass is split and there are holes to the neighbouring gardens. The land is too high to open the bi-folds correctly which means the grass gets ripped when you do and this can in turn lead to damage to the bi-folds. I recently submitted a concern about a security issue, which you think would be very important to Avant. Think again. When you see those banners at the marketing suite about customer satisfaction, I advise you to RUN away. You will be left with anxiety, stress and absolutely gutted to have parted with your hard earned savings with such a shambolic company. I was one of the unlucky ones when I first moved in, I was battling with a 2 week old newborn baby whilst argumentative site managers tried to fob me off. Including an issue with drains where when discussing with other residents, it transpired that the builders put their rubble and tools down the drains. If you walk around the site, you can see that they have tarmacked over the drains as well. They don't give any notice to this though, of course wipes are the problem. Do not be fooled by their hypocrisy. Otherwise, once you complete you will be left with apathy, no consideration and they won't answer your correspondence. It is a huge contrast to the nagging Avant calls you receive prior to exchange / completion. They literally do not care.

Kristy · 17 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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The sales assistant was very pleasant…

The sales assistant was very pleasant and helpful

Ian · 17 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Love the house and layout BUT it’s been…

Love the house and layout BUT it’s been built terribly bad. The windows are shocking the house is freezing and there’s a system in what they don’t know how it operates leaving us with no extraction in any bathrooms or kitchen since last February. The wall will end up going mouldy. Terrible builder who do not care about customers.

Adam · 15 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

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Very poor experience post purchase

Avant is extremely quick at rushing through the completion, which is also true for the quality of their builds. Poor finishing, from what we all assume, is apprentice-level workers and zero checks. They just ignore you to wind down your snagging period, even quoting there's no one to do the work......They need investigating. Since the takeover the standards have fallen across the board. The amount of disgruntled customers is staggering.

M · 14 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 2/5

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Allenson view plot 19

External Build quality and location of property is very good but for the price the internal quality is very poor, doors are like cardboard, cheap materials used all over, small details missed, the premium price doesn’t bring premium finishes! You need to send email after email before anything gets done and we are still waiting for work to be done 6 month on - customer service is terrible. Personally I would not recommend avant since the takeover.

Mark · 14 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Berry Hill Mansfield

Berry Hill Mansfield Reserved a house in March 2022. The quality of workmanship is horrible. There are plastering defects everywhere! Our laminate floor sinks, broken bricks outside. The list is endless. We were told that all the remedial works would be completed on December the 16th. Not one person turned up. I chased this up and they told me no one was coming, something had been messed up on the system and would book me in for Jan 12th 2023. Today is that day, and no one has turned up - AGAIN. Never EVER buy from this company. They are fraudulent and the worst company I've ever dealt with.

Nahnah21 · 12 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 1/5

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Poor customer service from start to finish. - Collingsgate, Coalville

Several months late moving in with little to no contact to let me know what was happening. Once i was in all customer service went out the window. 7 months now since i moved in and next to no effort to rectify issues. Still no sign of several extras I have paid for with yet again no contact.Customer services has gone to voicemail the past 30-40 times of calling over the last few months.Would not recommend at all.

Matthew · 11 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Good quality of build and finish with…

Good quality of build and finish with good support from site manager and his team

M · 10 January 2023 · Avant Homes Yorkshire Doncaster

★★★★★ 5/5

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Highstonehall Hamilton

We bought at Highstonehall in Hamilton and moved in at the start of December. Colina our sales agent was attentive, helpful and friendly throughout the process. The house is lovely and the initial round of snagging attended to quickly. Stevie and William the site manager and assistant have been excellent. Well done Avant.

David · 10 January 2023 · Avant Homes Yorkshire Doncaster