Trusted Agent profile
★★★★★
1,823 reviews across 6 offices and 2 platforms
Avant Homes Yorkshire has six offices, in Doncaster, Sheffield, Keighley, Bradford, Rotherham and Barnsley. Together they have 1,823 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Yorkshire's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic customer service
From start to finish the team have been great and have collaborated with me. They have ensured I was satisfied with the house and any queries or question they were willing to help. Really pleased with the house lived up-to everything that was sold to me at the time of reservation.
2/5
TrustpilotStay away
General design is nice, good ideas for kitchen, bathrooms - modern and nice. However customer service … omg don’t really got time to mention about everything, but one of my claims has been accepted over two years ago, and still hasn’t been fixed. It’s kind of joke!
4/5
TrustpilotPleased with our experience
We have been in our new house for around two months now and been really pleased overall with Avant.The sales lady was always friendly and open and honest with us. We were delayed a month but still within our original three month window.Our snagging list was pretty minor and we’ve had good communication to get those fixed.Overall we had realistic expectations and didn’t expect perfection, in fact we were nervous about the aftercare but so far we have had no issues.
5/5
TrustpilotDraffen Park, Stewarton. Our dream home!
If I had read the reviews before buying an Avant home - I probably wouldn’t have proceeded. Thank goodness I didn’t! The only thing I would advise people to do would be to judge it on your own experience. People are quick to call out when things aren’t good - but rarely when things are good! We bought our dream forever home in Draffen Park, Stewarton in April and moved in early September. Our experience has been nothing but positive and we are absolutely delighted with everything - it’s so important I share it. The Build. We bought a 4 bed Palmbrook, we bought off plan but we were fortunate that the showhome in the estate is the same style house as ours so we got to see what we were buying. The house is amazing, straightaway from the demo to getting the keys - along with having the luxury of watching it get built on our weekly visits, we saw how hard working and diligent the builders and Avant were. Do we have snags? Yes! But Avant have been excellent and have prioritised having these rectified for us. These have varied from cosmetic, to plumbing, to joinery but every time they are fixed - the representative that has fixed it has been professional and diligent, especially mindful they are now in someone’s home and not a building site. We are delighted with the quality of the build and all the extras we requested. I honestly can’t fault it or Avant. Avant Staff. I have to be honest and say I think we have lucked out here with both the sales agent and the site staff. We have Alex, Del and Rory and each of them have been fantastic. They are approachable, knowledgable and friendly and always on hand to help or guide us. Living here now, we see how hard these guys work and juggle their clients, workers and site visitors. I appreciate it’s their job - but not everyone can do their job well and these guys are a great team. Ashley Lee was our sales agent and she has led us through the whole process from start to finish. She was knowledgeable, approachable and friendly too - she’s been a great support and has made not only buying our dream home a great experience, but she has also helped with the transition as we have moved a distance from home. We honestly can’t thank Avant enough, especially the people on the ground that make things happen. I have no worries in the future that if we had any issues they would be resolved without issue. 5*
1/5
Trustpilot#LiveforHow These Are 5 Star Builders
Don’t whatever you do purchase a house from Avant homes. Our experience thus far has been well below expectations. The communication is poor, inaccurate and at times rude! Everything which they do is about extracting as much money from you as possible as quickly as they can. Workers are rarely present on site, and asking for some form of plan is frowned upon. I mean why would anyone who is spending nearly half a million on a house want to see what was happening and when, only to be met by “it’s for internal use only”. Based on our experience I highly doubt how often they even review the plan as their approach seems like a scatter gun. One week your on plan, next week it’s moved by a month or so simply because they’ve realised there is too much to do. Often at the point they realise this you’ve already reached the conclusion yourself so you may as well have told them that your dream home won’t be ready in time. When you do receive commitments they are rarely delivered on, often met by excuses that a school child would think of when they hadn’t done their homework. Floor tiling apparently isn’t an extra or provided because they have trouble transporting it without damage, how can you transport wall tiles then are they transport proof??? Options can and will be removed throughout stages of the build for no rhyme or reason with no recompense. You may even have the pleasure of selecting options without even knowing the price, and when you ask have to wait several weeks for an answer. The Site Manager seems well out of their depth and unlike in previous new builds I have purchased is sheltered from any form of interaction with you, even if they fall miles behind plan. Several houses are having to be rebuilt due to poor workmanship, how it gets to that when the Site Manager is on SITE overseeing the build is beyond me. Basically no accountability whatsoever, so if you want an easy ride become a Site Manager with them. Do yourself a favour and buy an old house or a plot of land and have a home built by an independent builder.
1/5
TrustpilotThe post-completion experience is just horrendous.
There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.
1/5
TrustpilotAvant homes barley gate.
Avant homes barley gate.Bought our home 2 years ago, estate got finished 6 months ago, we have had several emails as an estate sent to customer care and managing director of area to ask when these roads and paths are being complete. They lie to us telling us different dates, none of these dates get met. The roads are dangerous especially for kids and elderly tripping and this has been addressed to them. They don’t seem to care about the health and safety of residents which is clear by not getting the roads and paths complete. Be very cautious of buying a property and make sure you have them confirming these things will be complete!
1/5
TrustpilotMissing verge on the roof top
Missing verge on the roof top I am really upset about Avant Home because they did not follow up the missing verge on the roof top of my house. Even after spending over 6 months asking for it, I still have to wait. How can they have such a kind of customer services? I have sent a lot of emails to Avant Home and requested for the roofing contractor for repairing the roof top immediately. I told them when there was heavy rainfalls , I found the water drilling in the ceiling of the bedroom. I heard some dropping sound inside the loft. This is not a bit of shrinkage (I have sent the updated ceiling picture to Avant Home). This is obviously due to the lack of the dry verge, which causes the rainwater seep into the ceiling from the roof. It does not make sense that the customer services reply me that the dry verge missing is a minor issue and will not cause any damage. And so far they only reply me: “I apologise for the delays, this is being chased regularly.” It's an unreasonable and unacceptable awaiting period. What can I do?
1/5
TrustpilotIncredibly poor service from start to finish
Incredibly poor service from start to finish. Sales team were slow responding to any enquiries we had, consistently gave wrong information and failed to inform of us "spec changes", which meant that our home was missing a lot of things we were shown in the show houses and had been part of the reason we chose to buy the home. When we disputed these being removed without us knowing, we we're basically told that nothing could be done as these were no longer offered. Floor plan changed to essentially remove an entire room without us being aware, again down to "spec changes".Many options "sold out" only to find people around us were still able to have them. Kitchen fitted in entirely the wrong colour. House was dirty, grout stained before even moving in (still not fixed almost 11 months after).The aftercare/snagging teams are as bad as the sales teams, takes weeks to even get a response about the simplest of things.Endless list of snags which take forever to be rectified, our snag list was lost by Avant twice. Promises made by them are forgotten about as soon as they receive your money.By far the worst company we've ever dealt with, avoid at all costs, endless problems and stress.
1/5
TrustpilotDo yourselves a favour and don't put…
Do yourselves a favour and don't put yourself through all the heart ache and pain buying a Avant home will cause yoy! Customer service is shocking and totally useless, the contractor's they use are cowboys at best.Steer clear I wish I had!
1/5
TrustpilotWould reccommend you AVOID Avant
Would reccommend you AVOID Avant! Customer service is no -existent, they literally don’t care about anyone once they’ve receiced your money, fob you off when you submit an enquiry and don’t get me started on their low levels of workmanship! Apprentices could do a much better job. Seriously if you’re buying a home from Avant, have it independently checked before you complete. We’ve got electricals wired up completley wrong-half of our downstairs sockets are wired to the upstairs and vic versa. Avant don’t care that this could have been an accident waiting to happen. My sister’s experience is even worse. No working dishwasher for 6 months, her boiler was fitted with old, rusted parts and her washing machine was fixed up incorrectly-just to name a few. I dread to think what issues we’ll find when we come to do any home improvements on the property. Stay safe, keep your money and avoid! They are absolute cowboys!
1/5
TrustpilotCustomer Service is non existent!
Bought a house in December 2021 and still have outstanding snags, one of which being underfloor heating that doesn’t work and a baby that’s going to be cold (again) this winter! Site Managers have proven to be useless in coordinating their onsite staff - 10 months ago we were notified that our door would be replaced due to it constantly collapsing and the lock being damaged, though this is yet to be fixed. Again, this is just one of the many issues. Whenever contracted staff do arrive it is fixed to a subpar standard thus breaks again; whether that be the lights in the kitchen, lights in the bathroom, bifolding doors and more. On numerous occasions, the technicians have been booked in which has resulted in waiting around the house all day but no one turns up. Alternatively, people turn up without prior warning so I have not been able to arrange for someone to be waiting at the house.Regional Manager has also been difficult to have any communications with and has routinely ignored any contact. We have been waiting 4 weeks for a response and are now having to chase her up for any further appointments. Stay away from Avant.
1/5
TrustpilotShame on you Avant …. Let the buyer beware
If I could give no stars I would. I would love to be a positive customer but sadly 7 1/2 months on from moving in to Collingsgate my stairs are still not replaced (Avant knew there was a problem but covered it up) despite having to fight tooth and nail and finally getting the NHBC involved…. No mean feet! Many, many other faults one in particular a wall out of building regs tolerance was redone but on the cheap and is now out of tolerance the other way. If you are considering buying an Avant home perhaps you should think twice. No one at the senior level in the company gives a damn about their customers and their employees seem to be constantly battling to get faults sorted. We bought a new home to allow us a calm, hassle free life having just celebrated 6 years in remission from cancer I can safely say the stress Avant have put us through has nearly broken me. It was easier doing chemotherapy, mastectomy, radiotherapy and medication everyday than fighting Avant. In total about 120 snags, no sorry faults. Shame on you Avant, let the buyer beware !!!
1/5
TrustpilotIf I could give Avant homes 0 stars I…
If I could give Avant homes 0 stars I would. I have worked in customer service for over 10 years and have never experienced such poor service especially from the customer service team looking after the Glasgow plots, Debbie and Dawn. No one communicates with each other, we have been in our house for nearly a year and have had no response to any emails/calls in regards to our HUGE snagging list. Avant homes seem to move as many people in and completely forget about them. I would never buy another home from Avant and advise anyone thinking about it… DON’T BUY FROM AVANT!!
4/5
TrustpilotExcellent customer service.
Customer service was amazing. Rachel at Cadley village looked after us and was brilliant in dealing with our queries and concerns. Kathleen and Derek.
5/5
TrustpilotLove my new home
Love my new home, great service and very helpful. Thank you
1/5
TrustpilotPlot 216 greenhall estate
Plot 216 greenhall estate, Blantyre.Tomorrow 3rd Oct 2022, perhaps the useless company Avant paid to install the worst windows in Scotland will come to remove x2 panes of glass in the bi fold doors as they are markedley scratched we will see, also Jenn (customer services) says the also inadequate kitchen fitting company will call me to arrange to see the absolutly terrible job they have left my kitchen in. I will report back once issues are either completed or not.Render fixed not because of Avant but because my neighbour was getting something fixed and the kind gentlemen (who also fitted my new front door) fixed the render so thankyou chaps:-)
1/5
TrustpilotA company that you should definitely…
A company that you should definitely stay away from, the materials they use are very simple, there is interest until you get the money.
5/5
TrustpilotGreat customer service at Ruddington
Went to view a property in Ruddington. Patricia was fantastic! So helpful and really took the time to answer all my questions. Thank you
1/5
TrustpilotGood until they got our money
Excellent experience until sale had gone through then abysmal afterward. They forgot to put a drain in near our property so every time it rains heavily we get massive flooding inside the garage. Have reported it several times and I just get fobbed off time after time.
1/5
TrustpilotAvoid avoid avoid
There is no doubt that avant build homes which have a lovely interior with many more things included as standard than other builders, to a high specification. However, this simply just means more problems and more poor service. We bought our home in 2019 and had a snag list in excess of 400 individual items, some minor which are to be expected and some pretty major which are still not completely resolved. Some issues are fixed quickly, others involve an argument. When buying a new build I expected to have some snags, however I expected them to be fixed and I expected the house to look like a brand new house and when snagging we took the view of what we would see as acceptable should we have had the work done in our home by a tradesman. Unfortunately Avant Homes are all about money and blame. Nothing is their fault and they want to pass the cost of anything to anyone else where possible. Sad thing is, if our house had been and signed off correctly to begin with they could have saved themselves a fortune in coming back out to do work. There is a serious attitude problem with a lot of the management and staff within the regional head office. I'm absolutely disgusted by the way I have been spoke to by several senior people at Avant Homes. It's quite simply gas lighting and in my opinion this shouldn't be allowed. The psychological games which they play should not be legal, and if gas lighting was a criminal offence we would have pressed charges against Avant countless times. Avoid avoid avoid. Their only saving Grace is a couple of nice site managers and girls in customer service. I would not go anywhere near avant homes again. Vile company.
Hello,I’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotAvant Draffen Park
I have to confess I had some trepidation moving into an Avant home having read some reviews on TrustPilot, so thought it would be worth sharing our own experience.We moved into Draffen Park in May 2022, and to be honest we couldn't be happier with the house. It has far exceeded our expectations and we are delighted with the build quality. We bought 'off plan' but there really is no substitute for seeing a built version of the house - Avant houses are just that bit different (in a good way). As would be expected, there were some snagging items but they have all been completed within 3 months which I think is good going. Very happy with the professionalism of the site team (Alex, Del, Rory and the team) who are clearly juggling a lot of commitments but anyone who ever visited us was always took pride in their work, was friendly and approachable, and completed the work to a high standard. Ashley (sales) and Val (customer services) also went out their way to ensure we were happy customers.I'm also pleased to see the effort that has gone in to make the estate a pleasant place to live with well maintained grounds as I know some new build estates can seem like a messy building site forever.In summary, buying a new build house is a stressful experience and naturally there were some hiccups along the way. These all seem irrelevant now and we are delighted with our choice and love our new home.
4/5
TrustpilotEverybody was helpful
Everybody was helpful and the house was built well and on time.
4/5
Trustpilot4-bed house in Sheltone Village, Earl Shilton
We reserved a 4-bedroom house in October 2021 and were promised a completion window of Feb/April 2022. Knowing how optimistic builders usually are, we thought they would actually be ready in May. The sales process was a bit odd, as when we went to reserve the plot, the sales lady (Julie) actually tried to put us off by saying that we needed to produce a ton of documents in order to be able to actually pay the deposit, that reserving wasn't that easy, etc. I am not sure why but the way she spoke suggested she didn't want us to have it (maybe we didn't fit the profile), and she kept saying that it would be sold very quickly anyway. I was under the impression the role of a sales team was, you know, to SELL?? We went home totally deflated and started looking for another house elsewhere but couldn't find anything remotely as nice so went back a few weeks later to reserve the plot (which, funnily enough, hadn't sold in the meantime), armed with all the required paperwork.Fortunately, this great lady called Helen took over. She was very efficient and corrected a lot of mistakes that Julie had made when we bought the upgrades. Even after the sale, Helen and Patricial are always ready to help with any queries, which is much appreciated.Head office put a lot of pressure on us to exchange within 28 days - just as well we had an amazing conveyancer who is used to this process so everything went smoothly.Avant phoned us in June to say the house would be ready on the 30th, as it's the end of their financial year. We went to have a look around a week before and realised there was no way the house would be ready a week later (it wasn't anyway, as the sales office told us). It got finished around the 10th of July.One thing I will say is I wish head office weren't so into their hard sales tactics, as we had to reapply for a mortgage (the previous one had expired mid-June) and the whole time we were pressured and threatened with possibly losing the house if we didn't complete on the 30th June. This created a lot of unnecessary stress, as the house wasn't even ready anyway (site was saying the house wasn't ready but HO didn't take any notice).Turns out, they had to wait until the mortgage money came through and didn't remarket our house after all. Talking to my neighbours, they had exactly the same things said to them, so I definitely think it's a deliberate strategy. Looks like they could do with a bit more customer care training (if they receive any) because that achieves absolutely nothing in terms of deadlines.As a result, we were afraid they might have rushed the internal fittings but when we moved in we were really surprised to find out everything had been done just right. Our snagging list had about 10 items and most of them were cosmetic issues. We reported them to Daniel Singh, who has been amazing at sorting everything out for us (I have heard it's not the case with all customer service staff so we consider ourselves lucky). 2 months on and there are about 2 things left on our list.For the first week after we moved in, the site manager Darren was walking around every day to check everybody was happy and things were working correctly, which was really handy (especially when we found out our garage door was jammed shut - they sent someone out the next day).The great shame about Avant is that they are now removing all the nice elements that make them different and better from other builders (bi-fold doors, nice bathroom tiles, lovely kitchens, coloured doors). No doubt this is due to the new CEO who came from Persimmon. Having lived in a Persimmon house previously, I can attest the build quality is substandard, the finish very poor and the fittings extremely basic. I just hope Avant don't go down the same route, as people will have no reason to buy from them rather than other builders.
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Doncaster has the most, with 1,797 reviews rated 3.7 out of 5, followed by Sheffield with 12.
The six Avant Homes Yorkshire offices, by town:
