Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotUnfinished estate, Avant don’t seem to care
Like many, initially we were very happy. We loved our house, initial snagging sometimes needed chasing but got done. Sadly, the quality of workmanship underneath the exterior is sometimes poor. We recently had to replace our flooring in the bathroom, because of a slow leak due to a poorly installed toilet. Sadly, this was just outside our two year warranty, so no point pursuing with Avant. We now wonder what other issues will come to light in the coming years.The estate has been done for about a year now, but the roads/paths have been left in a deteriorating & frankly dangerous state. People have actually reported being injured to Avant, but still there is no progress! We are promised timescales, which pass by with no work done. This has to be a deliberate choice by Avant, given the length of time. Residents are beginning to think that when they’ve finished the other local estate then they’ll just vanish and leave us with our roads/paths unfinished permanently. As an example of how much Avant actually values their customers, I think it says it all.
Steven · 18 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotJackton Green
There really isn't much good to say about our experience with Avant other than the site managers we have here at Jackton Green, specifically Davie, Alex and Jimmy who are the only Avant employees we've dealt with who actually want to help. The sales process with Avant was horrific as the Sales rep unfortunately just isn't very good at her job and probably lacks basic customer service training that Avant won't provide. Their Customer Care team is non existent, you will hear from them once (a week after moving in) and then good luck hearing from them again after this. Their CEO and board of directors have literally stripped out every added extra Avant used to offer as standard and continue to charge the same price. If it wasn't for Davie, Alex and Jimmy this would one a one star review and there would nothing positive to say about Avant. Be wary of buying a house with these guys.
Colin · 17 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotIf I could give Avant minus points I would.
If I could give Avant minus points I would. The communications are either non existent or just plain misleading. The construction director who has become involved in my particular case (I've had to move into eight different short term rental properties) refuses to pick up the phone to me and apparently his firm promise of a date, also copied to my MP as things have got that bad, is my misunderstanding. I would urge anyone even thinking of using Avant to understand that my property was promised to me in April and I will likely not move in until October. No one has been helpful, kind or realistic with me - in fact often I am ignored when I am pleading for some information, I understand delays but what I don't understand is how a company can not be bothered to communicate at all. Be certain that Avant will not pay for any expenses even outside their own development 'envelope' that actually means nothing. They say it is not their policy to pay expenses, and yet they are quite happy to break their own stated aim of 'being the best and being different' they are actually different, I will say that. I have never, ever, been so disgusted with a company and that is saying quite something.
Gilly · 15 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotGreat at the start until the money is…
Great at the start until the money is handed over. unfortunately, the aftercare is appalling. been through the 3 stage complaints process and still no further along. It's been over 2 years since we lived here and the snag list has been over 40 issues. still waiting for a new front door since last year (due to leaking when it rains)
Provide · 12 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotAvant
Purchased an Avant new build property in Jan 2020 (Godwin Vale). Internally, the finishes are good and the customer service helped avidly to remediate snagging issues. However, now we are out of the 2 year warranty period, numerous “potential” structural issues are beginning to occur, (cavity wall ties rusting) which the NHBC have no interest in. Leaving us in limbo with potentially a large bill to foot.Also, roads, paths and kerbs around the site are still not finished and there has been 0 contact between Avant and residents on when the issues will be rectified.
A · 10 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExcellent product and great service
Excellent product and great service. Site always tidy, credit to site manager Jason. Lived on cygnet park since April 2021.
Mark · 7 September 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 3/5
TrustpilotRushed to finish - waterside quarter, chesterfield
This is really a review of a few different parts, each of which are broken down below.The good…Sales, the support and advice throughout the sales/buying process was fantastic, helpful, polite, customer focused, always returned calls and emails. Hard to find any fault.The property itself, well designed and spacious, with each area feeling useful and like they got the most out of it.The bad…Part way through the build the spec was changed, some changes were made (albeit small ones) that made no sense, for example there was an area above the hob on the extraction with two cupboard doors, inside these were three small shelves, perfect for cooking spices….. on the “new spec” the cupboard doors are still there… but two of the shelves aren’t, rendering it not only useless but also pointless. There are some other small things like this that it would have been nice to be informed about, I’m still baffled as to why they did this.The ugly…A lot of work was done the two days before I got the keys….. and I honestly wish they had kept the keys for another week!!! It was obvious the last few days were a rush job, the finish was absolutely lousy! The paint looked in areas like it had been put on with a mop and bucket!!! I could go into a lot of detail here, but I’ve gone over the issues that many times now with the “customer care” team that I get tired just thinking about it!The joy of a new build is supposed to be the convenience of moving your stuff in and starting to live, not to have to spend days waiting in for tradesmen to not bother turning up, hours on calls that go unreturned, months waiting for optional extras that were missed originally and are seemingly next to impossible to acquire. It’s made it difficult to settle and enjoy the place when you have to empty rooms and wardrobes etc out again so they can be put in to the condition that they should have been when they were handed over.
Steven · 31 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
Trustpilot5 star (clap clap clap)
Plot 53, Sorby Park, Waverley, Rotherham. Thank you so much to all the site workers and managers who have helped build our new home! Thank you as well for all of your support with the snagging - you have been brilliant! We absolutely love our home and we are so happy. Thank you to Hannah and Joe for all of your support through the whole process. I am so pleased we chose to go with Avant. It has been a fabulous experience and I would highly recommend the business if you are looking for a great builder that looks after you throughout the whole process.
Cat · 31 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotAvant North East
Very professional. Great Sales Advisor in Julie and extremely helpful.
Dr · 30 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotAvant homes at Vanbrugh gate Chester le…
Avant homes at Vanbrugh gate Chester le street good quality homes I moved in to new home December 2021 Julie who works for sales team was very professional and helpful top draw 👍Site managers very helpful to Overall I’m well satisfied with my new home well done Julie and your team
John · 30 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotWorst post buying support
Zero support for 2 years initial period of guarantee. I tried following up with them for broken flush but didn’t get any help
Tukaram · 30 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotPeerfields Plot 402
Excellent service from Avant homes, we moved in February 2022 and we have had exceptional customer service throughout from JOANNA TAYLOR, she replies fast to emails, calls etc and always helps as much as she can. We initially has someone different when reserving our home and this one was not as good at keeping up the communication but as soon as joanna came along we knew exactly what was going on and when etc. We had a few things on our snag list and these were dealt with promptly. I had a few issues with our garden and this was a slow process with customer service north east (who you go to after the initial 7 days) but as soon as i informed joanna re how slow the process was going she managed to speed this up which was very helpful and i couldn't fault avant at all anything we needed was there in a flash and we are extremely happy with our experience. Thanks a lot especially Joanna :)
Kelsey · 26 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotWe had a really positive experience…
We had a really positive experience buying our home. We were offered easy mover which saved us all the usual costs associated with selling. The sales team were very honest with us about spec changes and realistic about move-in dates. Appreciated their advice and guidance along the way…
Kelly · 19 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 4/5
TrustpilotAfter spending over 18 months chasing…
After spending over 18 months chasing Avant over day 1 snagging & escalating to NHBC, I have finally met someone from Avants after sales team that sticks to his word & importantly gets things done without me having to constantly chase. I've been a big critic of Avant's after sales approach when it comes to snagging & I still am, as it's shocking. I'm also big enough to acknowledge when someone has done a good job. Thanks to Mick @ Avant. Plot 251 Greenhall Village, Blantyre.
John · 17 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotHeartfelt thanks to Julie Dickenson…
Heartfelt thanks to Julie Dickenson from Avant Homes We would like to thank Julie Dickson at Wilbur Chase for her tremendous help in purchasing our first home in the UK. From the first time we met till completion, she has been really professional and helpful. She is responsive to our enquiry and has given us good advice throughout the whole process. Most importantly, she is understanding and puts herself in our shoes! Upon knowing that our tenancy would end very soon, Julie endeavored to explore the possibility of having the completion date falls within our tenancy. She went the extra mile in coordinating Avant Home’s legal team and the site managers to make the miracle happen: we could move into our new home on the last date of our tenancy! It was not a coincidence but it was surely a miracle! I was moved to tears when Julie called me to confirm the completion date at about seven o’clock in the evening -- she should have been off duty at that time and prepared to enjoy her day off the next two days! She made this call to set our mind at ease! She is not only reliable but understanding! And I would like to thank the site managers Pete and Lee as well. They are friendly and approachable. They have built such a wonderful home for us! Without all your effort, I don’t think this miracle would happen. You are such a great team at Wilbur Chase! Thank you all! Mr Wan
Mr · 17 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotThe most horrendous company I’ve ever…
The most horrendous company I’ve ever dealt with, we initially reserved a house with avant in may (this is our 4th new build so we do understand the process!) absolutely no contact from when we reserved the property, no commitment with a date of completion or even an update on the build process like promised. After speaking to multiple people and reading a lot of reviews regarding Avant we decided to withdraw from buying the House. We got promised a refund would be processed and still a month later this hasn’t happened, you repeatedly get ignored, have rude emails from members of staff when they finally do reply. DO NOT BUY AN AVANT HOME! Useless
Georgia · 16 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotPlot 216 Greenhall eatate, Blantyre
Render back bedroom still outstanding, bi-fold doors and other window in property still not replaced, broken and missing items (too many to write down) still missing i.e. radiator caps etc. Jenn sales rep ignoring emails not good enough. Litigation ensuing....Avant you were warned!!!!
Maeoh · 15 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotAVOID AVOID AVOID !!!
AVOID AVOID AVOID !!!! Rip off merchants and will Do not thing about there shoddy work carried out by there contractors ! Sales team lie , aftercare/costumer care lie ! Any snags take months and months to be resolved!
Leanne · 14 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAvant are the worst builder you could…
Avant are the worst builder you could ever buy from. They will half build you a house then refuse to fix the issues you have with it as soon as you submit your NHBC feedback. After this, they get fed up of you trying to contact them and they will simply ignore you. Emails, phone calls, no response. You pay £100ks for a property and once they have your money that’s that. The warranty they claim to provide isn’t worth the breathe it is uttered in and should be investigated by NHBC for it. Do not buy from this builder otherwise you will regret it.
James · 14 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotGo elsewhere
On my 5th or 6th site manager now @ Shelton Village in Earl shilton..Weekly emails no response, very slow to get anything done from the snag lists, (290ish snags found)Incomplete garden for 2 summers now Brick work & damaged being ignored. They create more damage and more jobs to be done- if and when they ever do get a person on the job.Avoid buying from these especially now house prices gone through the roof.. they downgraded the quality of the spec in the houses just after we moved in so you'll literally be paying more for less.. avoid
Lewis · 14 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotThis company will RUIN YOUR LIFE
A further review about Avant. We had our windows replaced but they’re more damaged than they were before, now Avant are refusing to rectify this. We had 1 tile of flooring replaced as we felt something was under it. It turned out there was a piece of flooring under it! What kind of person would lay vinyl floor tiles and leave something under it! Several areas across the whole of our downstairs has flooring tiles coming up where it hasn’t been laid properly. Our front door doesn’t work. It’s so stiff it’s become unusable and the lock doesn’t work. My husband got his level out on it and it’s completely wonkey. We’ve had it adjusted before but the door is, quite frankly, a piece of rubbish installed by cowboys. We literally cannot use our own front door and will need to pay ourselves to get this repaired as Avant are clearly incapable. This is honestly the worst company I’ve ever come across in my entire life. Avoid them like the plague.
TPBW · 11 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotIs there anyone out there.
Have been trying for nearly 3 weeks to speak to someone about a plot at Barton Point. Tried online booking of appointment, no response. Tried calling. No answer. Left messages, no call back. Messaged on Facebook. No response. Popped over to the site at the weekend and the office was closed. Is this an example of Avant customer service? 🤔
Suzanne · 11 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotTook about dangling a carrot into a…
Talk about dangling a carrot into a sale to then being completely dismissed. Customer journey was exceptional until the moment our sales was final and now we haven’t go a clue what’s going on. We reserved our plot on the 9th April with Kath, with a firm guarantee the site would be the last to build to the old spec.We then went back to site and picked our choices on 23/05/22 and paid a deposit of 2609.25 which states is none refundable.On the 4th June we had a call to say the microwave/oven and rain shower is no longer included and I would need to pay extra for them. I was also made aware that all the tiling had changed and we could need to repick our choices, as soon as the samples become available. Site contact has been chasing the management team about the changes as the stated items were included at point of reservation. We are still waiting for samples and new choices appointment and answers on the microwave and rainshower.There was also an issue with the garden boundary that we are awaiting on answer on, as there are two drawings with different boundaries.We are suppose to be completing in September but have now been told we are looking more like November. With the justification that staff are on holiday season, this is not my issue. Our mortgage runs out in October and we have zero answers and confidence, we are literally sat waiting for this whole experience to fall apart. I would recommend anyone looking at buying an Avant home to do some research and join the face group groups to get an insight from others who have or are buying. Customer service is none existent and this company have zero morals. Anything you are verbally told you cannot trust, when we ask for things on email they never arrive. Escalated this to customer service and nothing, reached out to the owner on LinkedIn nothing… stay clear.
Mrs · 11 August 2022 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLowry Park
Lowry Park, Sunderland.After an initial good start, my experiences with Avant have been very frustrating in terms of the long wait for acknowledgment of emails regarding snagging issues. They need to know these are worrying things to new customers and the silence only compounds an already anxious time. This situation was only helped by the support of Keith, assistant site manager, who has done his very best to help resolve some of these issues. This 5-star review is purely for him, he is an asset to Avant, always willing to help and offer advice and I will be genuinely sad to see him go when work on site is completed.
Margery · 11 August 2022 · Avant Homes Yorkshire Doncaster
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
