5/5
TrustpilotWe met with Angela for initial…
We met with Angela for initial discussion who explained everything re: the project and purchase options very well. Looking forward for further discussions.
Trusted Agent profile
Avant Homes Scotland East estate agents in Midlothian, Penicuik, Dundee and 1 more
★★★★★
1,848 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,848 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
- Avant Homes Scotland East MidlothianGorton Road, Rosewell, EH24 9AD1,809 reviews · 10 on Google (3.7)77 in the last 90 days
- Avant Homes Scotland East PenicuikMauricewood Road, EH26 0FS1,808 reviews · 4 on Google (4.0)77 in the last 90 days
- Avant Homes Scotland East DundeeDundee, DD3 0SU4 reviews · 4 on Google (4.0)0 in the last 90 days
- Avant Homes Scotland East LarbertStirling Road, FK5 4EB0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Avant Homes Scotland East office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotHelpful and informative experience and…
Helpful and informative experience and on both occasions the staff were kind and professional
5/5
TrustpilotDavy Pearson - excellent
Davy came round to sort an issue in the kitchen. Very friendly and completed the job to a high standard.
5/5
TrustpilotJacqueline Honeyman Park
We have recently reserved a plot at Honeyman Park with the help of Jacqueline who has been great!
Agent replied · 23 August 2024
Hi Robert, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotGreat Experience at Honeyman Park, Armadale Show Rooms
Popped out for a family drive on Saturday, passing the New Avant Honeyman Park, Armadale Development, we noticed the show room was opened and decided to pop in for a look. Upon entering the sales room we were greeted by the lovely Jacqueline who made us feel so relaxed and welcome, after a little chat we had a look around the showroom which we loved the feel of but felt we needed a little more space for our family. Jacqueline showed us more options and even arranged for us to view the house at a different development, this house ticked all the boxes, so returned to Jacqueline who spent so much time answering all our questions and was just brilliant putting it all together, that we reserve the house that evening. We are looking forward to the whole process as we feel we are in safe hands with Jacqueline, if you are thinking of buying in Armadale I would recommend popping along, you could be like us not planning buying a house that day and come away with your dream house.
Agent replied · 23 August 2024
Hi Sarah, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotFirst time buyers
We recently reserved our first home with Avant at honeyman park. Jacqueline McPhee was very excellent, made the whole process easy and understandable. Very happy and excited for our new home.
Agent replied · 23 August 2024
Hi Ross, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
GoogleRating only, no written review.
5/5
TrustpilotJust wanted to say it was a pleasure to…
Just wanted to say it was a pleasure to meet Patricia, she’s a very nice lady and a great help. 😅
Agent replied · 23 August 2024
Hi Jordan, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Patricia.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
1/5
TrustpilotJackton Green - Biggest regret of my life. Mentally unwell from dealing with them.
We were sold what was described as a property in Jackton Green from a ‘5 Star’ builder. It should have been our dream first home but instead is a nightmare. The amount of frustration and stress Avant are causing me is making me mentally unwell and causing a flare up of an existing medical condition. We’ve had two instances of water ingress. The first was due an to an issue that was known to them and happened on a number of the other houses. The second was due to poorly fitted roof tiles, resulting in rain pouring in for weeks in winter. It was like watching the Chuckle Brothers trying to get up to fix it. They left a sewage venting pipe with a live open end. Should never have passed CML. This is a building regulation failure! My house was stinking of sewage. I have over 100 snags. There are definitely trends with mine (and other houses in the development) which suggest it’s not just a mistake but their general approach. Examples - every door handle loose and missing screws, every radiator not fitted properly, multiple houses having water ingress through a vent, uneven floors. One of the worst things for us is the absolutely shambolic taping and plastering. Full ceilings and walls in literally every room need ripped out and redone. Imagine the amount of mess this is going to cause. 5 doors need replaced. They’ve been telling us since March they had been ordered but then change their mind a couple weeks ago. Either misleading us or doing absolutely nothing. A contractor was meant to come out yesterday and didn’t show. They told me they can’t give too much specifics but they’ve had to cease working for Avant. They don’t deal with complaints. Snagging goes undone and even when it is, it’s still to a very poor standard. I’ve had to escalate to NHBC. They failed to respond to them in 5 days. I’ve had to escalate to their directors. They have blocked me on Facebook because I posted photos of the problems in my house for others to see. It says it all when a company silences customers rather than respond.I have receipts for all of this as proof!Buying from this company is the single biggest regret of my life. I fully expect to end up in litigation with this. Please save yourself the stress I am under and avoid avoid avoid.
5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
5/5
TrustpilotVery good dealing
5/5
TrustpilotExcellent customer service
Sales lady Lynsey was very informative and pleasant to be around, excellent customer service, very customer focused in that she seemed to be honest and transparent in her views and opinions looking after the customers interest.
5/5
TrustpilotExcellent service
Excellent service! Olivia was fantastic. She was kind and helpful whenever we had any questions. Very approachable and nothing was ever too much trouble. Thank you Olivia!
5/5
TrustpilotCaroline- Viridian Meadows
We would like to thank Caroline for everything she has done for us. We have recently bought our first home and she has gone above & beyond for us to make our journey as positive and stress free as possible. She really is amazing 🌟
5/5
TrustpilotCaroline from Viridian Meadows
We bought a property in Viridian Meadows in Desborough and cannot praise Caroline enough for all the help and support she has given us. She made our journey as smooth as possible and nothing was too much trouble!
Agent replied · 25 October 2024
Hi James, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotOur Avant Home - Cygnet Park
Our house is part of the Cygnet Park development based in Killingworth. We reserved our home (Ripon) back in February this year and we moved in at the end of June. It was a very quick process for us buying our first house and moving in within the space of 4-5 months but Lesley was always on hand to help with any questions or queries and provided us with lots of updates as things progressed. This meant a lot to me as although the process of buying your first home is exciting it is also a very anxious and emotional time. I really loved that we were able to select our kitchen cupboards, worktops and tiles throughout the home as this allowed us to put our own personal touch on the new build. As it's brand new you're unable to paint the walls for a while so being able to have some input on the colours/design is great. Once we were in, we did identify some snagging issues. However the customer care team and site manager Keith were able to sort out all of our snagging issues quickly and efficiently. We have now been living in our home for just over 2 months and we can't find any fault with it. It is one of the best decisions we have made and we can't wait to decorate it once it has settled. All communications with the team have been friendly and resolved in a timely manner. They're still finishing the last few builds on our development and we can't wait to see the finished result once complete. We just want to say a massive thank you again to Lesley - we really couldn't of done this without you. Plot 206.
1/5
Trustpilot1 star is lucky
1 star is lucky! We have had various issues with our home, gradually getting worse. We are based at Highstonehall and would say to everyone AVOID this builder, we were sold the dream and left with a nightmare. The worst part is their after sales, I now have escalated to their managing director in Scotland who doesn’t even respond or acknowledge- issues include burst pipes, sinking garden and most frustratingly a disgusting attitude. Avoid at all costs - I wish we heeded the warnings people gave us!
5/5
Trustpilot"I had a great experience viewing…
"I had a great experience viewing properties with Georgia from Avant Homes. She was incredibly knowledgeable and took the time to explain everything clearly. Georgia provided detailed information about each property, which made the process so much easier. Her professionalism and thoroughness were much appreciated. Highly recommend!"
5/5
TrustpilotThe officer that attended to us was…
The officer that attended to us was very professional and answered all our questions respectfully.The properties viewed were of modern design and pricing is very competitive.
5/5
TrustpilotA very informative and welcoming visit
Julie made us feel very welcome and took her time to explain details about the Whinwick at West Rainton. We are unused to buying a new house but she carefully explained the procedure and the options with regard to floor coverings, wardrobes etc. All in all, she was extremely approachable and helpful.
5/5
TrustpilotCaroline at Viridian Meadows Desborough
Viridian Meadows Having decided that we wanted to move to a new build having lived in an old property for many years.Having started to search for our new home Avant Homes quickly caught our eye on the Avant website.An appointment was soon booked at Viridian Meadows. We met Caroline for the first time and straight away we felt at ease with her friendly, informal, professional way.It wasn’t long before we found our new home thanks to Caroline !! We are now in our new home and love it! Thank you Caroline
5/5
TrustpilotBathroom Silicon Repair
Andy arrived at time arranged. Very professional and personable. Very good experience.
5/5
TrustpilotLovely meeting with Julia Portington
Lovely meeting with Julia Portington, made my stress free, plenty of knowledge and passion for the industry as well as keeping a good level of humour, credit to the company
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Questions about Avant Homes Scotland East
Which Avant Homes Scotland East office has the most reviews?
Midlothian has the most, with 1,809 reviews rated 3.7 out of 5, followed by Penicuik with 1,808.
Where are the Avant Homes Scotland East offices?
The four Avant Homes Scotland East offices, by town:
- Dundee: Dundee, DD3 0SU
- Larbert: Stirling Road, Larbert, FK5 4EB
- Midlothian: Gorton Road, Rosewell, Midlothian, EH24 9AD
- Penicuik: Mauricewood Road, Penicuik, EH26 0FS
