5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
Trusted Agent profile
Avant Homes Scotland East estate agents in Midlothian, Penicuik, Dundee and 1 more
★★★★★
1,848 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,848 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
- Avant Homes Scotland East MidlothianGorton Road, Rosewell, EH24 9AD1,809 reviews · 10 on Google (3.7)77 in the last 90 days
- Avant Homes Scotland East PenicuikMauricewood Road, EH26 0FS1,808 reviews · 4 on Google (4.0)77 in the last 90 days
- Avant Homes Scotland East DundeeDundee, DD3 0SU4 reviews · 4 on Google (4.0)0 in the last 90 days
- Avant Homes Scotland East LarbertStirling Road, FK5 4EB0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Avant Homes Scotland East office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFriendly and very welcoming staffs!
Rating only, no written review.
5/5
TrustpilotExcellent face to face experience with an amazing first class service!
Lady Angela Kingsley, has an exceptional skill in making every Englishmen not only feel most welcome but worthy of owning his own Castle ! A highly professional, polite and well informed lady with clear communication and invaluable industry expertise, a credit to her company and our region !
5/5
TrustpilotGreat service from Lewis at Bishops…
Great service from Lewis at Bishops Quarter, he was really knowledgeable and helpful. Would recommend Avant Homes based on my experience with him.
5/5
TrustpilotLewis was very informative and helpful
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
5/5
TrustpilotThank you Peter …at Brompton mews
We recently bought our first home and with Avant homes. We’re first time buyers and our experience from the beginning with Peter was brilliant, and still is.We encountered a few bumps in the road on our journey in the beginning but Peter asked us to keep going and remain positive. We’re so thankful we listened to him and trusted him as we did end up with our home which we just didn’t think was going to happen at one point.He really did keep us hopeful and positive throughout our journey with buying the house. We’re so happy in our new home and is always nice seeing Peter on site and getting a wave and a chat with him. Our dog loves visiting Peter and even gets a little treat. He’s a lovely guy and it’s been a pleasure having Peter part of this journey with us, he has been so kind and helpful.Kept us updated with the house and how things were progressing: since moving into the house he’s always there for a chat and a friendly face too. Everyone at avant has been lovely and the guys on site are so friendly and any issues we have get resolved
5/5
TrustpilotOddetes point keighley avant homes
I first began researching avant back in December where I first contacted Abi from sales. Purchasing a house is a huge decision and you can expect i had millions of questions over a matter of weeks. Not once did Abi falter in delivering excellent customer service. Always remained polite and patient and constantly reassured me with any doubts I had. She always made time for me.I decided to go ahead with purchase as Abi managed to get my family a good deal. Even though there was a delay which almost impacted the sale of our old house both Abi and sales director Hannah managed went above and beyond to sort the situation out which we are extremely grateful for. I eventually moved into the avant home in keighley and even though Abi is in sales,she still checks up on my family to make sure we are kk and supported me for some of the very small snagging issues I had. Based on her service alone I'd highly recommend purchasing a home in oddettes point in keighleyReview of quality and site manager to follow
5/5
TrustpilotVery kind and polite dealing
Very kind and polite dealing. Superb hospitality.
5/5
TrustpilotBella@Bradley point was a real pleasure…
Bella@Bradley point was a real pleasure to deal with. So patient and understanding. I would recommend her personally
1/5
TrustpilotWhere is the duty of care to their…
Where is the duty of care to their buyers? I suffered a horrible fall and now have a life changing injury to my right arm. After two operations I have been told that there will never be any improvement to movement, strength or ongoing pain. Avant left a drop to the side of my house with no railings to prevent a fall. Avant's response was that they are unwilling to take any responsibility as the drop is 3cm within regulations. I couldn't work for almost 7 months, no income, weekly physio bills and I've lost a lot of my independence. Thanks Avant, for the sake of spending a few extra £'s on a small fence to prevent an accident. Worse still on informing your customer services they couldn't even be bothered to spell my name correctly, they simply dismissed my complaint. I would never recommend this company following such a lack of due care and attention. Plot 63, Vanburgh Gate
5/5
TrustpilotRadford Meadows
We purchased a property from Avant Homes on the Radford Meadows development late last year and completed on the property 4 weeks ago in August, on time.The customer service from Avant pre completion has been second to none. Louise and David provided us with regular updates along the way and answered all our questions. If questions couldn't be answered by the on site team, a clear route of escalation to David was fantastic and he closed out the questions. Move in was a stressful experience with some complications but nothing to take away from the 10/10 service provided.Post completion, we had multiple issues and in excess of 50 snags, we expect a level of snags but this was higher than expected. If work is rectified in a timely manner, we would have been happy and this is exactly what happened, 4 weeks into the property and over 75% have been completed and this is thanks to Matt. Since the date of completion he has been visible and given us regular updates on time-frames and date of works. Again, 10/10 service and not the experience we have had elsewhere.Overall, Avant have accommodated our requests where possible including the change of plot late in the process. We have had an excellent experience with the team throughout. This is our third new build property, we would not hesitate in recommending Avant to potential buyers on Radford Meadows.
5/5
TrustpilotFirst ever new house purchase
This was my first new home purchase and I have to say I was a little nervous as you only hear the bad news stories rather than the good ones. Whilst it was a rocky completion on the day I got tye keys at 16:30. The house looked stunning but with all new builds I guess you can expect a few issues. There was a few but the site team (Matt Swan & Brett) were there to support me and gave me great confidence that everything would be sorted. I can’t be more grateful for the support they’ve given me helping not only with the small snags that needed sorting but also with some of my own projects etc. Matt calls most days to ask how I’ve been, do I have any issues and deals with the odd few I’ve had without any problem or hesitation. Both Brett and Matt have been amazing and have made my first home move one that I would happily repeat again should I ever feel the need (I doubt it as I absolutely adore the house, location and view I’ve got). Based on my experience, I would highly recommend Avant homes but would give most of the credit to the amazing site support team.
5/5
TrustpilotAvant Jackton, East Kilbride
Moved into an Avant house in June and absolutely delighted with it. There has been some issues but these issue's are small and the site manager Alec has resolved these. Cannot praise Alec the site manager enough and also Louise who works in the sales office, both been great.
Agent replied · 25 October 2024
Hi Scott, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Alec and Louise.
5/5
TrustpilotHoneyman Park - Jacqueline McPhee
Jacqueline was very helpful when talking to my wife and I through the purchase process and stages. She was very informative and helped answer the numerous queries we have had so far. Excellent service and great advice.
Agent replied · 25 October 2024
Hi Jamie, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotAn exceptional service.
The staff member that handled my appointment was very courteous, flexible and willing to help. She was professional in all interactions, patient and proactive. I hoping to get my first home through Avant Homes.
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
4/5
TrustpilotStaff was friendly and was able to…
Staff was friendly and was able to guide us
5/5
TrustpilotBeautiful show homes in nice area
Beautiful show homes in nice area. Jacqueline was very informative and helpful! Gave some very good advice.
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotVicki Phelps, an expectional sales advisor
Vicki Phelps, an expectional sales advisorFrom the moment I walked in, we were greeted warmly by the knowledgeable and friendly Vicki Phelps. Vicki took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. The exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.
Agent replied · 25 October 2024
Hi Olayombo, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotJulia (Portington) is just the most…
Julia (Portington) is just the most helpful person ever! Always smiley and keen to sort out any queries or difficulties as soon as possible. Very understanding of individual needs. I couldn’t wish for a better salesperson and she is always a delight to meet.
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Julia.
5/5
TrustpilotNice staffers
Rating only, no written review.
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
4/5
TrustpilotPeter and Brompton Mews
We moved into our new Avant Home at Brompton Mews at the end of August. Peter Brownless in the sales office has been 5* throughout the process explaining everything to us and assisting to keep our move on track (we were in a chain). Peter also helped us to choose our options for kitchen, tiling, flooring etc. and we are very pleased with the results in our new home. Peter has remained professional and friendly at all times. Since we have moved in we have had positive meetings with Lyndsey from Customer Services and Gary the Site Manager regarding the handful of inevitable new build snaggings and several of these have been resolved already. One star dropped due to the condition of the outside areas and external doors on handover but we have been reassured that the issues will be resolved as soon as possible. This is a lovely development and we are particularly pleased with our plot choice.
Agent replied · 10 June 2024
Thank you for your positive review JaneGlad to hear that the site team are doing all they can for you, and your son is enjoying the positive aspects of being on a live site!Wishing you all the best for your future in your Avant HomeKind RegardsAvant Homes
4/5
TrustpilotThe information about the house was…informative
The information about the house was informativeUnfortunately the house we wished to see is not available to see yet;
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Questions about Avant Homes Scotland East
Which Avant Homes Scotland East office has the most reviews?
Midlothian has the most, with 1,809 reviews rated 3.7 out of 5, followed by Penicuik with 1,808.
Where are the Avant Homes Scotland East offices?
The four Avant Homes Scotland East offices, by town:
- Dundee: Dundee, DD3 0SU
- Larbert: Stirling Road, Larbert, FK5 4EB
- Midlothian: Gorton Road, Rosewell, Midlothian, EH24 9AD
- Penicuik: Mauricewood Road, Penicuik, EH26 0FS
