Avant Homes Scotland East estate agents in Midlothian, Penicuik, Dundee and 1 more

★★★★★ 5/5

Trustpilot

A pleasure from beginning to end

A pleasure from beginning to end. We love our new Avant home, it is completed to such a high standard and is everything we wanted! Hollie in the sales office has been amazing, so lovely and incredibly helpful and most importantly, always did what she said she would do. Fabulous communication at all stages, even through these difficult times Hollie ensured we were kept up to speed with progress, facilitates plot viewings and completion.I would not hesitate to purchase an Avant home again (if we ever decide to move!) Thank you Hollie and Avant.

Thomas · 15 April 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Thank You

From the very first contact all staff were extremely helpful and informative. Most importantly they always, yes always, did what they said they would do. When there was an issue that needed resolving it was easy to talk it through and get an answer.On moving in the house was completed to a high standard and whilst there were (and no doubt still will be) a number of snagging issues, which you expect in a new build, it was and is easy to report them and they have been resolved, one by one and the people who have turned up to sort things out have been polite and engaging whilst being professional.Even in these exceptional and difficult times we have continued to have contact and updates and we are confident that issues will be resolved once it is possible for trades people to enter our house to do so.We can only speak highly of the level of service we have received from Avant Homes and their staff. Additionally we are absolutely delighted with our new home and we are looking forward to many happy years here. We have got over the inevitable stresses of moving, with a great deal of help from the Avant team.We would like To go on record to express our thanks to you all and we wish everyone at Avant the very best for the immediate future.Andy and Maggie Street

Andrew · 8 April 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

The great customer service doesn't stop even after completion!

We were first time buyers and reserved our plot on the ten locks quarter development in June 2019, with an estimated completion months of October to December 2019. We'd had our eyes on Avant homes since 2017 and often went into the sales office to keep up with the development at Foxton Place. Close friends of ours had purchased a home with Avant on the development and had a good experience, so we finally decided to reserve a property at Ten Locks Quarter. Kath, our sales advisor was absolutely wonderful throughout our customer journey. She wasn't pushy or sales orientated which we loved, as when visiting other developers the sales person would apply so much pressure it put us off buying with them! Kath was straight forward, honest & informative which helped us keep level headed during this stressful time. We had one issue with the property but this was quickly resolved and we were kept up to date with the properties progress by Kath. We moved in start of February 2020 and the after sales team, Laura, Richard and Graham have been great. Our minor snags were completed by Graham within days! Avant are so lucky to have an amazing team at Ten Lock Quarter and Kath, Graham, Richard & Laura are a credit to your company. We love that they often check in to see how we are getting on which we appreciate! I hope they get the recognition they deserve for their hard work, dedication and exceptional service. We also loved the welcome package on move in day, lovely touch! Sales & Site Customer service - Amazing, House standard - Amazing. We love our first ever home so thank you!

Emma · 7 April 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Great first-time buyer experience thanks to Avant.

I had a great experience with Avant Homes at their Mapplewell site. The staff were very helpful, and constantly kept me updated with the build progress. A week before the move the site manager took us around the house, and this was REALLY useful. My advice, take a pen and paper with you as the amount of important stuff that gets covered is mind-blowing! The site manager did a great job and helped me to get to know everything in the house in great detail. The house could have done with an extra hoover and a once over on exchange day, but that's just me being a little picky! Overall, a great experience with Avant and would recommend to anyone, especially first time buyers!

Tom · 27 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Causey Heights Review

Excellent service from the start from sales advisors Victoria and Susan. Followed up by brilliant customer care and quality from Stevie and site manager James. 5 star class from the start to the end

Stuart · 27 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Stay well clear of Avant and their management companies

1. Avant homes breach CR Act 20152. Sales team are not honest and I mean they don’t tell you the terms and conditions of the purchase that would become a binding contract and registered with land registry 3. The point of sales is very important for purchasers to make a decision to buy or not to buy4. They hide behind the shield of ancient law in medieval times where we don’t have a current law to stop them e.g., imposing management charges in perpetuity for 80 years so that the owners can keep them and their families in luxurious lifestyle.4. They don’t give you a cooling off period when you make your reservation, they tell you if you back out the moment you leave their office you will forfeit 50pc of your reservation fee.5. They recommend solicitors who are in cahoot with them, as the land registration documents are given some months later containing adverse terms and conditions which is too late to challenge and you now have to sue your Conveyancing solicitor for professional negligence.6. They make oral agreements with a rogue management company called Gateway to harass you for money and who does no management nor maintenance work.7. There documents statements and contact conflict with each other.I have lots more to say about this company and the various management company they instruct, but you think you’re buying a freehold property but in reality It’s a Leasehold. Be careful don’t get excited to reserve a plot, if you do get it in writing that they will give you a cooling off period of 14 days and you must insist on the full terms and conditions of the sale and purchase agreement.8. Their workmanship is one of the worst standard in the industry I know this and I am prepared to challenge them its been 3 years now and they are refusing to remedy the defects, the CEO is enforcing deafness and silence and I am challenging him now to prove me wrong on my thread here about themNot finally, but the recommendation is stay clear from this builder or any other builders that impose management charges when you buy a freehold property. Had I been made aware that I had to pay a management charge plus my council tax I would not have bought a house from AVANT Homes the advertising on the television and the website is misleading. Please be warned. I can see that there will be a Legal Battle Now and Oh before I forget - Avant has published that they are set to make £1 billion by 2023. Food for thought.

Reshma · 25 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Great to be in Martin's Reach

From our initial visit to see the show homes, through discussions about reservation, fixtures and fittings, all the way to purchase and moving in day -- we received an excellent and personal service from Avant Homes.We purchased a new 3 bed semi-detached property on the Martin's Reach development in Wollaton, Nottingham; and have been delighted with (just about) everything since we moved in before Xmas 2019.As expected, there have been some minor snags, but these have been assessed, logged and resolved in a timely manner. Nothing has been too much bother to the Avant Homes team.Special thanks go out to Annabel, Luke and Nav -- who have all cared about us from our initial enquiry through to supporting us as residents of Badger Vale.We recommend Avant Homes to anybody looking to purchase a new build home from a professional and caring builder.

Rob · 24 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Thank you Avant Homes for you expected misleadingl answer.

Thank you Avant Homes for you expected reply, for the record my solicitor was the one "YOUR" sales staff recommended with a £500.00 financial inducement. Your sales staff "DID NOT " tell me or "ANY" our buyer about the second management company, to this end you have breached two parts of CPR2015. The solicitor who "YOU" recommended "DID NOT" inform or others about your managing agents, who have said as a point of fact, they don't know if or when the residents would be able to take, again someone is not telling the truth. I am also aware of a resident who has a letter from you stating you cannot be responsible for the actions of your sales staff, can you explain this??? Can you explain, why one road one this development (Harpurs Brook/Little Stanion) remains a private road owned by your company and the people who lived their were not told?, or was this another "oversight" in your sales office. To cut to the chase, it is known that Advant directors are directors of Harpurs Brook, in other words, your directors are using us the residents, people who put the trust in your company (now seemingly misplaced) to purchase a home, we are now your directors pension pot. We are in a crisis at present, but when it has passed, the government will be able to divert its attention back to companies such as yours and bring in laws to stop you mis-selling, "FLEECE HOLD" Can you explain please why your recommended solicitor will now "NOT" deal with issues regard the purchase transactions at this development??? All I can say is BUYER BEWARE, check and double check with sales staff in the showhome and get "EVERYTHING" in writing........

Ray · 24 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Absolutely amazing team

Absolutely amazing team! Couldn’t be more thankful especially to Darren at Klyppr Village, he has made the whole process seamlessly and always tailored around us as customers, always very welcoming and are happy to help anyway they can. Can not wait to move on our new avant home, so thank you for everything!

Claire · 22 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Very happy in my new home

I would just like to express how delighted I am with my new build at carnethey heights in Penicuik and to joe sales advisor onsite there she showed great compassion was always very helpful and friendly every time we visited the site nothing was a chore for her when we went to choose our new kitchen and tiles as their is such a large choice and with her help it made it a bit easier also looking at the show homes gave us some ideas well the big day came exactly when they said it would be and arriving on site that day we were greeted with Shaun site manager who was so helpful and concerning making sure we new how everything worked as the equipment Is very modern also the first week of being here he he came to see if everything was okay which we could ask any thing we were not sure of also taking our rubbish away as we had to wait on the council delivering our bins also to thank the general workers on site are always their to listen if you have a problem that’s what happens when their is someone like shun and Mitch to run an excellent site last but not least susan Housing manager who plays a big part in many developments thank you

Mrs · 21 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Amanda Grant

Amanda Grant Newton Wood Guisborough Site Plot 67 Amanda has been a breath of fresh air at Avant & a familiar face at the marketing site!! Quite sad she’s moving on to Millbrook in Nunthorpe ☹️She has helped give us support through our journey of purchasing Plot 67 so far!! Which has not been the smoothest of rides!! My husband & I have both felt comfortable & welcomed to visit Amanda on many occasions for reassurance & advice!! She even let out Dalmatian Brutus visit too & gave him treats!! 😊 it’s the little extras like this that you appreciate esp in a stressful time!!! So thank you Amanda for our journey so far with Avant Homes!! I would also like to mention that Louise & Jennifer have been extremely helpful too at the Guisborough site!! Kind Regards Danielle Wheater- Rowe

Danielle · 20 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

We are delighted with our new home

We are delighted with our new home in Acomb, Northumberland. It took a while to achieve the purchase (8 months) due to delays in selling our previous home but the wait has been worth it. During this frustrating period the sales staff, Yvonne, Susan and Victoria were very supportive. We feel very comfortable in the house, the plot and in the village and don't look backwards despite spending 22 happy years in our previous home. A few minor faults were found when we moved in but were dealt with very quickly indeed by site manager Darren and help with removal of packaging - inevitable in a new house - was very welcome. However that speed in correcting these minor faults has slowed to a stop. The bi-fold doors - a major feature of the design - have scratches and we have been assured that they will be dealt with but, 3 months on, have not. However, the layout of the house, the space, the features and the extras all suit us really well.

Alan · 19 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Easy to Deal With

The process of purchasing a home through Avant at Danetre Place could not have been easier. Plenty of communication throughout the build including photos, and Natalie J in the sales office always keeps on top of any and all requests. Highly recommended!

Ben · 4 March 2020 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Absolute cowboys

Absolute cowboys. Will leave you with mess of a house and do nothing to rectify their mess. Whatever you do, don’t buy a home from them. I certainly regret it!!!

Colm · 28 February 2020 · Avant Homes Scotland East Penicuik

★★★★★ 5/5

Trustpilot

Barley Gate Quarter site

Barley Gate Quarter site. First I would like to say the team at barley gate quarter team is outstanding,Peter and Dan on the build side and Fiona in sales all 3 of them went the extra mile to make our move and purchase as smooth as possible. I bought a semi detached town house which I am very please with. Very few faults had a sticky door handle that the site manager Dan got changed straight away and when we first moved in the bi fold doors had a scratch on the inside of one of the glass sections, which was replaced with in a week by Peter the then site supervisor.When we moved in,the house was spotless and they had left a skip out side for us to get rid of the cardboard boxes and rubbish we generated. We received weekly phone calls from the site manager asking if we we ok and if any faults had appeared.I was a bit apprehensive about buying a new build after all the horror story’s you see on the TV but I needed not to worry as it was a very pleasant experience.Tony & Christine Mclean

Anthony · 19 February 2020 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Avant Customer Care

I think many of the positive reviews are "manufactured". Several are posted on the same or near enough the same day with glowing praise which are meant to offset negative reviews and to increase the Trustscore which was in decline until recently.I hope Trustpilot are monitoring this to check the vailidity of some of the positive reports which I suspect are dubious.From my own experience Avant are the worst builder I have endured and the Customer Care Team are woeful at best and have no credibility with me. The site team say things will be done when faults are identified but the silence when complaints are registered is deafening and indifference is their methodologyA follow up to the message from Avant - 7 Feb 2020Avant replied to my critcisism by suggesting the problem was something to resolve with BT - except they did not set up the Internet technology at the build of the property. Apart from the fact that the Avant reply is dishonest it is not factual. I contacted John the site manager (enough said) ... (Peerfields Site; Chilton) when my Internet did not work (this was in late Sept / early Oct - he said (with a witness present) that the problem would be resolved and promised an electrician would call the same day. After nothing happened I contacted Customer Care who said they were in discussion with the Contract Electricians as to who was responsible but would reply to me asap. This is now going back 4 months + # I have not heard a word since excepting the reply below to my message on Trustpilot which possibly sums up their beliefs on after Care obligations. At the time of my original conversation the Customer care liaison said it was a significant problem and they did not wish to knock down walls to undertake a major rewiring exercise, Nor did I but the literature before I purchased said the wiring was state of the art and any problems would be rectified immediately.Nobody ever came back to me and the silence from the Site team was loud - I have absolutely no repect for the Site representatives whatsoever and the Customer Care team are simply misrepresenting facts if they suggest it should be my responsibility. The reality is the wiring was set up with no quality checks and it was installed by Electricians working on behalf of Avant and was of sub-standard quality. Using his tracking apparatus the BT engineer who called he said the fault was internal and the likelihood was the electricians had not used sufficient or adequate care and attention at the point of installation.The company (Avant) simply do not bother or ignore any after real sales representation which they suggest is of primary importance to them ... whatever they say I suggest you disregard any advice from Avant and seek remedies by legal methods A house purchase is a major investment ... possibly the most significant you will make in your life so my advice is do not buy from this Company ... you will regret it

Andrew · 7 February 2020 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Home again to a freezing house

Home again to a freezing house. On and on it goes yet still Avant refuse to acknowledge an issue with our boiler. This house has caused nothing but stress and upset.

Niki · 18 December 2019 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Horrible Company

This company have possibly the worst Customer Care Dep't you can experience. Problems identified and notified yet they don't even respond and any after care experience following purchase is either negligible or non existent.Ignore all of the critical comments at your peril.

Andrew · 10 December 2019 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Peerfields Site

A follow up to a review put up recentlyI had a problem with my Internet & Phone line ... basically the cable was damaged and needs replacing but the wiring goes through a wall & ceiling to a mid point in the house so not a job to be undertaken lightly. Contacted Avant and they are not interested ... said they would contact the Electicians (sub-contractors) who installed the cable -obviously attempting to shift blame so they would not have to undertake any remedial work. Moved into the property less than a year ago so expected assistance but not remotely interested. Absolutely no progress and company haven't even offer the courtesy of a reply as a follow up. An absolute shambles of a company who should be struck off the Builders register. Everybody should be aware of what to expect from Avant - Avoid them completely

Andrew · 14 October 2019 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Don't buy from Avant

Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it

Andrew · 3 October 2019 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Klyppr Village Positive Feedback

After looking at all the reviews. It really is down to the individual teams that are involved in the process of the purchase, build and after sales product care. This combined effort has made our experience such a positive one.Nadia/Darren at Klyppr Village were honest and experienced in there forecast on completion and help in steering the sale.Wayne Schofield and his assistant Ollie have been pro-active in resolving issues, they have always been in good dialogue with timescales and snags which have been completed as promised.I appreciate not everyone is as lucky but thanks again to the team at Klyppr Village.

Ryan · 27 September 2019 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Please do not buy a property from Avant…

Please do not buy a property from Avant Homes. Once these people have your money you wont hear from them. the after sales service is almost non existent. and if you want to see the the disgusting and extremely dangerous state the site is left in after the last house has been sold just come along to morisse fields Avant develoment in moulton northampton and see for yourself... UNBELIEVABLE.

Valerie · 22 August 2019 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

This company cares about money and nothing else.

UPDATED**Avant have removed other reviews from other buyers in the estate, so this score is not a fair representation of their actual trust pilot score, also quite obvious write their own positive reviews.**This companies ethics are horrendous. Do not complete your review until all work is completed if you are un lucky enough to buy with them. You will not get the work finished. I have been told that many lies my head is spinning. They have now sold half of my street to a housing association, while promising me this wasn’t going to happen. After everyone, from the site manager to the sales team lied to me about this when they couldn’t lie anymore I was just told “sorry you feel this way” and “Feel free to take legal action”. Be very very careful.

Andrew · 13 June 2019 · Avant Homes Scotland East Midlothian