Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 5/5

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My Move New Build

We have just moved into our new Avant home in Stockton. It was a lengthy process due to our buying side but Avant have been fantastic. We were buying through the My Move scheme and were appointed a co-ordinator - Vicky. From the very beginning she was fantastic and I honestly believe we couldn’t have got here without her help, advice, guidance and support. Even when our first buyer pulled out, Vicky was there to advise on what would happen next and guided us on re-marketing our house and offers etc. The sales coordinator in the office has also been brilliant. Really knowledgable about the builds, process and kept us informed the whole way. The build was completed on time and unfortunately the only delay has been on our side due to us finding a new buyer and a slow completion process. Vicky worked tirelessly to get us to the end goal. We’ve been our new home a fortnight and absolutely love it. Only a couple of minor snags noted so far which are in the process of being sorted out. Everything is of a good quality finish and we are really happy with this whole process and Avant right from start to finish.

Miss · 10 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Absolute cowboys builders!

I don’t think I can even fully put into words how terrible Avant homes are. We bought a house Greenhall village plot 212 April 2021. We have had nothing but problems since the day we moved in. We have had barely any our snagging fixed. They gave us old rusty windows who this is even possible in a new build I do not know. Never seen a sink so badly scratched, kitchen drawer broke, all kitchen cupboards misaligned. Plumbing issues in all each of the toilets. Need to flush twice always. Drainage sounds like thunder. Ticking in en-suite told they would need to rip up tiles to fix it then never came back. Every floor is squeaky. We did have someone come fix the creak in the stairs and he said they had been build wrong. My mental health is deteriorating as I now genuinely fear for the structure of the rest of my house. Door bell doesn’t work. Struggled to open windows. WC flooded.The list is endless and new problems keep arising. Externally our back path was never completed we actually ended up paying someone to come pave it ourselves as the builders have now packed up and left the site. Site manager is incompetent we complained about him and Avant sent him to resolve our complaint. He told us none of our issues were able to get fixed as they didn’t any contractors to do it. We have complained to every contact in Avant we could find yet no response. When we do get hold of someone they just fob us off saying they have the list someone willbe in touch. I just don’t understand how they can get away with this. So many people in our estate all have the same issues it’s a disgrace how the site manager etc has overseen these homes been built to this standard.

Hayley · 6 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Thank you Avant Homes!!!

The whole process of buying my new home with Avant has been brilliant and I cannot recommend them highly enough. I was in touch with members of the sales team before they'd even started to build The Melton. I explained that I had a very poorly son and I knew that there was a house and plot that would be perfect for him. From that point onwards they supported me through the process of buying and moving into said house. Everyone I spoke to was kind, sensitive and patient. I believe they went above and beyond throughout. Since moving in, the after sales team and the building team working on the development have been most helpful. They even rebuilt a brick column that I reversed the car into on the same day!!I would absolutely, definitely, 100% recommend buying a new house from Avant. Everyone involved helped to make my new house a home... so thank you Avant Homes.

Sally · 4 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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This is our second Avant home in 4…

This is our second Avant home in 4 years and we deliberately went for them as a builder because of the quality of build and the excellent customer service we received first time. We have not been disappointed in any way. From reservation through to completion and the usual problems of house sales along the way, the sales team were brilliant. Once we were in, the site staff have been fantastic and friendly and highly aware that while we are still on a building site, we are also in our new home. Additionally, the customer service team and the follow up to the buying and moving process have been great. Yes we have had some snagging issues but they have been dealt with in a professional manner and to a high standard. Very happy with all aspects of Avant.

Anne · 4 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Great experience from beginning to end

Great experience from beginning to end. This is the first new build house I have bought, having renovated all previous homes to my own exacting standards. I had not expected the quality of build and particularly ‘the finish’ to be so good; this was matched by the service received before, during and after the move in was completed. A couple of minor snags were sorted within 6 hours- really quite exceptional all round.

Frances · 4 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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We bought a house from avant around 6…

We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.

Chris · 31 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Service is appalling

Service is appallingWe have been calling Avant for weeks, you are lucky if they pick up and when they do... they promise to call back and that's it. You will not receive the callback. It's exhausting, unprofessional, and annoying which is a shame because we really did like their properties.

Tafadzwa · 27 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Horrific from start to finish

Horrific from start to finish. No communication within the company or with us, their customers. Terrible brickwork. Date of completion moved multiple times due to their incompetence and lack of communication with site. Had to reselect flooring 2 weeks before we move in. Unanswered calls, unanswered emails, managers that are incapable of calling or emailing when they say they will after promising the world to us when we complained the first time. The most hectic and stressful experience we’ve been through with any ‘company’ (if you can even call them that). No idea how they’re still up and running with the way they work. Wouldn’t recommend to my worst enemy. Avoid at ALL COSTS.

Morgan · 25 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Great service under challenging conditions

We bought the house during a covid lockdown and understood the build would be challenging, given the supply chain, covid and restricted access/working conditions the builders were dealing with. The house progressed very slow to start with and the communication to us could have been better, in the beginning, explaining the delay in detail - without that you just assume nothing is being done. However, in the end, we did end up moving in within the agreed timescales (just!) - which was a brilliant achievement. We have also had some teething problems since moving in but what I would say is that the site manager and assistant have been magnificent thus far and we are in progress to resolving everything. The site management team; Wayne & Oliver instil you with confidence and have explained everything to me in terms that I understand at all stages of the build they are a credit to Avant. Of course, we have had to make a few compromises with regards to options due to availability/supply but again, I can't really mark the developer down on these points as it's outside their control. The alternative options were high quality if not exactly what we wanted. Overall given the circumstances and assuming all the snagging issues are resolved! I would struggle to mark Avant down at all but clearly, the main plus points for me were the site management team who were friendly, honest and performed mini-miracles to get us in on time. Great effort Wayne & Oliver - thank you.

Stuart · 18 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 3/5

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Seems like avant have downgraded…

Seems like avant have downgraded everywhere possible but still have the very expensive prices. What used to be standard is now included as extras at again crazy prices. Similar standard as persimmon now.

Sean · 16 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Brilliant experience with Avant Homes

Our move to our new home was a straightforward process with great support and help from Avant throughout.After moving into our home, we encountered a few minor snags that were handled quickly and efficiently by all the teams involved.We have had a few issues since then and the team has been excellent, prompt in providing information about products and suppliers.As a whole, we have had an excellent experience with Avant Homes, and we would recommend them to anyone looking to buy a new home.

Abby · 13 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Top quality houses.We are absolutely over the moon with…

We are absolutely over the moon with our Avant home at the Hawthornden development in Rosewell. This is our fifth new build over the years (3 taylor wimpey, 1 Cala and now the Avant). The Avant home has been the best quality, built to a very high standard with a good finish inside. In our experience this is hugely down to the site manager here (Mike), we feel that a good/bad site manager can make or break a development . Avant are lucky to have a man of his calibre working for them. Snagging wise we have only had silly little bits and pieces and are happy with any repairs that were needed. All of our friends and family that have been to see our new home have been bowled over with it. We would highly recommend buying an Avant home.

Kevin · 12 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Huddersfield Site team have been great

Moved into our new house in Huddersfield, the site manager has been top class. We had a couple of issues that have been rectified straight away. Build quality has been good and no major issues or delays with completion . The sales team gave us updates here and there sometimes hard to get hold of but overall it’s been a good experience

Ol · 11 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Oh dear

Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.

Heather · 10 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Today we went to reserve a plot at…

Today we went to reserve a plot at Cotchett Village Mickleover and was very well assisted by Shomala Indleep. She made us feel very comfortable all throughout and was very open and understanding with all my queries. She was just a cover for someone who was really meant to be with and despite having other clients around, she didn't make us feel intimidated or pressured. She made the reservation process very smooth. Looking forward to a more pleasurable experience with Avant and also looking forward to working with Claire Hodges for the next few steps of the process!

Denise · 7 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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5 star service

We have recently moved into a new build properly in Hawthornden and couldnt fault our experience with AVANT. They have been exceptional at communicating throughout the whole process and reassured us with any questions I’ve had.Pamela Cassie at the sales office is amazing and couldn’t be more helpful. She done everything she could for us being first time buyers and the house is everything we dreamed of. A complete 5 star service from start to finish and Val has been great since we moved in helping us with any issues.

Siobhan · 7 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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We Love our New Home

We have been in our new 3 storey townhouse ( Egstow Park , Clay Cross ) about a month now and we still feel like we're on holiday! 😊So many great things about our lovely new house. It is a brilliantly designed space , the house has a,broad entrance way and landings too on the other floors, with plenty of cupboards throughout ,a lovely kitchen with modern state of the art appliances , smashing bathrooms - quality abounds. We have simply been bowled over by our new Avant Home

Jonathan · 2 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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1st class

1st class. I’d like to commend and thank Louise at Wilbur Chase for her warm friendly welcome and all the kind assistance she gave me at short notice. I’m sure Avant realise how fortunate they are to have quality professionals like her in the group.

Nidal · 1 January 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Great service from Shomola at Avant!

Great service throughout our house buying process from Shomola Indleep at Purbeck Park. Excellent communication, regular updates and always checking in on us to see if she could help in anyway. Many thanks. Delighted with our new home!

Gurpreet · 30 December 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Portland’s phase 2 beware

In a nutshell Not what it says on the tin . Reserved then bombshell of losing majority of spec . No floating sinks /vanity unit or toilets, no wardrobe to main bedroom,no hive as standard , no digital showers, different kitchen manufacturer, small skirtings, no dishwasher as standard,no garden fence. Internal doors and furniture lower spec ,the list goes on. Managed to escape just in time as found out through a friend who reserved after us ,they are now changing the windows to the second half of the phase and putting green balmoral to the front and white to the back. We were never told of this change. Have you? They have also decided moving forward ALL front doors are white and so are garage doors. Saving grace we have managed to get our £500 deposit back before it’s too late. Never have I seen a new house with different coloured windows . Our worry was would we actually get tarmac on our drive or would that be changed. Don’t put up with second best

David · 22 December 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Snagging and customer service

The house its self is pretty good. The issues is the amount of snagging and the avant customer service department being inadequate at offering help. From contractors showing up out the blue to going 4 month without replying to emails or phone calls.

Darren · 17 December 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Been in my home a year now and the…

Been in my home a year now and the standard of finish is terrible, I have been on to customer services at least a dozen times over the last 6 months to get all the snagging rectified and as yet not had a reply from the site to sort. After numerous attempts and no reply I am at my wits end. Don’t buy their homes as once they have your money they are not interested in fixing the terrible workmanship.

Debs · 16 December 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Worst builders

Worst builders Worst customer service after buying the house. 5 months waited for a washroom leakage repair and still no repair done. 100s of issues which you don't expect in a new build house. Broken taps Broken boilersDamaged doors Damaged kitchen Still waitinf for repair. Every day a customer service person comes to the house with a promise to repair. 5 months are enough to build a house but not to repair the washroom.I would recommend burning your money or throw it rather then buying a house with Avant homes.

Afaq · 7 December 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Thank you Cathryn & Patricia!

Although we hit a few stumbling blocks with some of the staff we were lucky enough to meet Cathryn and Patricia working at the Ten Locks Village site recently. They were both fantastic. Thank you Cathryn and Patricia!! As a result of their fantastic service we purchased our new family home. I really hope the rest of the process is as pleasant!

Alex · 7 December 2021 · Avant Homes Midlands Swadlincote