Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 1/5

Trustpilot

Terrible after sales

The after sales service is non existent, I sometimes wonder if Avant is still trading and need to look over my fence now and again to see if they are still there. 2 years later we are still chasing snagging. They don’t reply, then when they do they don’t turn up to appointments. I do not know anyone on our development that hasn’t had issues and I’m just thankful mine ain’t as bad as some of them. All they need to do is reply and fix the issues that are there and all will be good - shambolic.

Jon · 2 October 2021 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Excited to be in my new home

I moved into my new Avant home yesterday at Berry Hill on the new phase. The experience has been brilliant and I’m really pleased with my new home. I used Evolve as my financial advisors and Fidler and Pepper to act as my solicitors. The sales team have been brilliant partially Tara the New Homes Coordinator. The whole experience has been exciting and stress free. Neil and Simon from the site team have been really helpful and have done a great job with the house. I can’t wait for more people to move in on the development. Thank you to the sales and site teams

Jack · 1 October 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Customer service - Kelsey Douglas

Since moving into our newly built property we have had a few slight problems which have been very quickly rectified by Kelsey Douglas. Thank you for the great customer service

Rhys · 28 September 2021 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

A good example of bad customer service

I reserved a property in December 2020 with Avant in the Greenhall Village development. Avant continually affirmed that the date of entry for my plot would be April 2021. I had paperwork that advised June-Sept for anticipated dates, however two sales reps advised that these houses were being pushed through for April 2021. I have had numerous issues with options that I had selected for my property. One specific example would be a washer/drier that was ordered at point of reserving the property, upon getting handed my documents confirming options, I noticed that there was an error and a washing machine had been selected instead and requested the document be amended to be told it would be fine and a washer/drier would be in the property. Only to have an argument with a different member of staff the following week and for the washing machine to appear on the missives. Avant also decided that they were no longer fitting the integrated microwaves that had been agreed upon. Generally communication has been poor and I get the impression from staff they feel as though they are doing the client a favour by selling to them. At present the house I reserved still is not built, with no real completion date in sight.As a company they appear to have no thought or regard for the impact their poor organisation has on the clients, an experience that should have been exciting has been filled with nothing but dread. I would tread carefully if considering buying from Avant..

Fraser · 26 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Avant homes selling homes for holiday lets

Avant homes are selling properties to landlords for holiday lets, despite restrictive covenants in deeds to prevent this. Nuisance & lack of amenity for residents

Chrissie · 25 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

Trustpilot

Very disappointed customers

We moved into our Avant house in February 2021. The process before then was very frustrating and stressful between them and the estate agents. There was constant confusion, we had to chase regularly and the whole thing was extremely shambolic and stressful. My wife was close to tears on several occasions over the lack of communication and mixed messages we had between Avant and the estate agents, it was horrendous. We did try to be patient as we understood they had staff at working from home due to covid, but still, I think like a lot of companies this was used as an excuse to give poor service. One thing that particularly annoyed me was the £500 charge they take in advance of the sale for a 'clean and tidy' fee if you do part exchange. This is a complete scam as they tried to deduct half the money from me based on the fact they found wall plugs in the walls (lol) and 'some dust'...they did not inspect the house until a month after key exchange, so it would be a physical impossible not to have dust form in that time in an empty house! Luckily I suspected they would try this so I had taken photo evidence of how we left the house, but I had to call up and argue this point. I thought this was a disgusting way to treat a customer. Be careful of this if you do part exchange.The house itself is generally very good, but my main reason for writing this review is the appalling after service. Since February we have had many visits to correct snags, which is fine and we expected with a new build. When you scratch the surface of these houses you see that a lot of corners are cut, and many of the finishing is poor. The old adage that they are 'thrown up' appears to be true, and a lot of our neighbours on the estate have had similar issues. To date we have had issues with:1. bi-fold doors not opening properly and x3 of the glass units scratched inside. Also laminated glass units fitted the wrong way around, so not even legal in terms of building regs. 2. french doors not opening properly.3. same issue with the front door!4. various vanity units marked that needed replacing5. One window is fitted completely out of square and is a disgrace.6. Some radiators not screwed properly into the walls - I raised this as an urgent safety issue as we have a toddler and it took months to get resolved.7. The flooring laid in the open plan area is poorly laid and has lumps underneath. Reported 6 months ago, 3 visits after and still not resolved. Turns out the screed has blown underneath, that was established two weeks ago and I've had no reply since on the action to be taken..8. Plasterwork is poor throughout the house, corners showing the angle bead underneath and one reveal runs about 20mm out and is so bad it's laughable.What is annoying is Avant sub-contract the works to various local companies, and make no mistake you are at the bottom of the pecking order with these companies. Expect to wait weeks and months for appointments, the two year guarantee almost feels like a consolation prize. We have had to take numerous days off work and many of the visits people have turned up not knowing what they are there for or unequipped to deal with the problem.I had failed visits from both Ramage Windows and Inside Contracts almost two weeks ago, and since then neither has had the decency to rebook an appointment. Ramage Windows took four months to get an engineer out to change some glass and bi-fold gasket, and when they turned up on the day they had no glass and thought they were there to do something else! Since then they have lied to Avant saying they've tried to call me and my email is bouncing back. Unbelievable... Avant simply sit in the middle and send chase up emails (providing you chase them, otherwise nothing happens). I am now at the point of raising a formal complaint although I am sure it won't achieve anything. Our previous house was a new build with Bellway and we received a much better standard of customer care from them. I am disappointed I have to resort to leaving a negative review but this is my genuine experience with Avant. It has completely put me off new builds and it will be the last one our family buys.

Andy · 21 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avant Home - Shocking Brickwork

We moved into Avant Home March 2013, With Pre-handover inspection by NHBC 28 Feb 2013, Avant Homes on inspection report. Early this year we noticed gaps between brickwork and mortar in many places around the ground floor. Like looking at a second hand car, we looked further and found many places between bricks where there was simply no mortar, looking vertically and horizontally. Mortar was crumbling away on top of patio door, and even crumbling on brickwork by front door. Gaps between bricks uneven, 3-4 mm one side, with 13-15 mm the other. We emailed Avant customer support to let them know, initially Lauren Young of Customer services, then Stuart Rowland, Central are MD with no acknowledgement at all. We realise that they are not obliged to correct faults after 8 years, but as they are building less than 2 miles away. Latest: NHBC have rejected claim, on the grounds that house is watertight, with no structural defects. No one from NHBC visited to survey property. This is despite builder quote for over 10K saying house needs repointing throughout due to shoddy workmanship. NHBC rejection sent to their complaints dept. I struggle to believe that there is no come back on builder, leaving house owner with 10K bill due to them being at fault. Any acknowledgement from Avant Homes would be helpful, but no response shows utter contempt for customers from a company that promises lots, but delivers extremely little. Certainly not recommended. I challenge Avant Homes to have the respect for customers we deserve and respond to this review, or contact me directly.

Phil18 · 17 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Emily was very efficient

Emily was very efficient, friendly, patient and extremely helpful.She made the process very simple and no stress Highly recommend !!!

Janine · 11 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Greenhill Village

Greenhill Village, High Blantyre.. just moved in 12 months ago and so many issues. Dishwasher faulty and constantly leaking from the start despite 2 visits now. Freezer completely broken.. seal is goosed. 80% of door handles don't work properly .. nothing has been rectified despite se really complaints to management. Extremely unhappy with avant homes. For the price terrible quality and awful customer service. By far the worst new build house I've ever experienced. Avant are shocking

Dale · 10 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Excellent purchase experience

Excellent purchase experience, Shomala!I just bought a new build property from Avant Homes - Purbeck Village, and the Sale Manager (Shomala) clearly explained all details and provided all information which I concerned and required. Moreover, she also coordinated with her colleagues to help me to complete the necessary purchasing process which definitely out of her duties! Overall I have a very good experience in buying a property from Avant Homes, and especially thanks for Shomala’s patience and help!

Simon · 10 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Non existent Customer Service!

I have been interested in a new build property at The Causey Heights development. I have contacted Avant by Facebook messenger, email and telephone and no one has come back to me! Disgraceful customer service!

Alison · 9 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

They Just ignore you completely

They Just ignore you completely! After a year in our home, we still have outstanding snags. Major snags, structural snags! I emailed the group operating officer Scott Varley, who I can only assume has had the same incompetency training as more junior members of the Avant team! I warn you, at your peril, buy an avant home! You will regret it!

PrivateUser · 8 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Disgraceful

DisgracefulIt’s a shame you can’t give no stars.We have been chasing repair works on our back door for months.We get no response.We receive one email for every 3 or 4 that we send and nothing gets sortedAvant have acknowledged they’re at fault but have no care or consideration for the security of our house (which is disgraceful given the 2 children that we have under 6).We have had an emergency lock smith out in the early hours of the morning but this is only a temporary fix.Avant lose interest the minute you sign the contract.Would never recommend anyone to buy from Avant.

Ricky · 7 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Seems Avant can't even be bothered…

Seems Avant can't even be bothered replying to the negative reviews anymore ? Just about sums them up !!!

Miss · 6 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID. Houses look great, however when ti comes to service.. they are utterly useless. I have dealt with so many of their senior managers and not one of them are any use. Paul Malon was the first, he then left and moved to Barrett homes and dint tell anyone. When he left, i then had to go through the whole process again of showing them the issues i had.. and then they said the issues were no there, when actually Paul had seen it first hand, and i have over 50 images of the flooding. I have then dealt with Andrew Gawthorp (HEAD OF SCOTLAND!!) who can't even be bothered to read an email, and just fobs you off. Pathetic.

Peter · 6 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

If anyone is thinking of buying an…

If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.

Jennifer · 5 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Thoroughly impressed with Avant

Thoroughly impressed with Avant. Standard of finish on our house is brilliant. Julie and Patricia in the office were different class. Always in touch and couldn’t do enough to help. Made a stressful time that much easier.

Mike · 5 September 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Thinking of buying an Avant home… Don’t!!!

Thinking of buying an Avant home? DONT!I’ve lived in my house over a year now, I still have day one snags!! It’s a misery nobody should have to live with! Let alone pay for the ‘privilege’ I email Avant most weeks, and most weeks don’t get a response, but when I do, it’s empty, and no action actually happens.

PrivateUser · 30 August 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

I am overseas buyer

I am overseas buyer, I had bought a 3bedrooms , I reserved the house on May, and I arrived UK on Aug , I had make appointment to visit show room twice , first nobody reply, second change the date and when we arrived the site nobody here. call many times and said ring back me ASAP, nobody reply me. I will never recommend Avant Home as well

Ying · 30 August 2021 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

Trustpilot

We are in the process of purchasing our…

We are in the process of purchasing our property from Avant Homes, so far the engagement has been positive and Shomala our Sales Lady has been very helpful She has been really understanding and has a really nice gentle approach which has been fantastic for us

Esther · 26 August 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Friendly and helpful staff. Nice site in a lovely area.

Matthew · 25 August 2021 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

Poor customer service

Unfortunately similar experiences to most on here. Same contact initially, use our broker, so we did and that went wrong. Handed over 500 to reserve the plot. Used their recommended solicitors and they were appalling. The person who is on site to show you the house stuff is always great, but the avant sales team on the other end of the phone or email are not interested. Eventually decided against the purchase, all the hassle and lack of communication was a big red flag, no house purchase is worth this! Requested my reservation fee back minus the 100 for their work! I have rang and emailed 3 different people and even used the complaints process and I’m still waiting for my money back- the house is back up for sale on their website, it’s gone up in price. Seems their not too busy to get back to business regarding the house purchase but alas too busy to pay me my money back! Not everyone will experience this I know, but I really would think twice. A house purchase is a big deal, you need to know your in safe hands. Avant don’t care. Walk away and pay them nothing.

Nicola · 18 August 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avant homes are the most unprofessional…

Avant homes are the most unprofessional company I have ever dealt with, the second you hand over your money you are no longer of use to them. Anything 2 years and 1 day after your purchase day, no matter how serious, they will not assist you. And if you complain you’ll have the site managers starting though your windows. Awful company, rushed homes and a terrible service. DO NOT BUY FROM AVANT HOMES.

Andrew · 18 August 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Meadowgate Point plot 127

We moved into our new home 18 months ago and we have had nothing but issues from day one.Initially our moving in date was delayed as they had forgot to install the fitted wardrobes and from then on the experience went down hill from there. The actual estate and setting are lovely but the house does not live up expectations or the price we paid for it.Here is a list of some of the issues we have had- Main bathroom bath not fixed to floor dropped 20mm when first used.- Main bathroom toilet not fixed to wall properly and cracked the tiles- Faulty smoke detectors that would not turn off- En-suite toilet not fixed to wall properly and cracked the tiles- Downstairs toilet not plumbed in correctly and constantly flushed for 2 days after first used- Lawn to rear of garden no top soil applied - constantly dies- En-suite bathroom show screen not fixed to wall- En-suite bathroom shower broke after 2 days - took 4 visits to eventually fix after damaging the shower tray- Creaking floorboards - the noise is horrendous - 5 visits and they still creak- Security camera not fitted properly and had water egress - 12 cracked tiles and counting- Kitchen units badly damaged- integrated fridge door would not open with snapping door connectors off- Numerous windows scratched and chipped- Both fitted wardrobe doors would not stay closed- Cracked paving stones on the patio- Missing fence pieces- Every door magnet fitted incorrectly and broken- Front landscaping not done - had to do it ourselves- Badly fitted bath panel - Cut 1 inch short at one side- Down stairs doors cut 20mm too short- Front door scratched and stained- Leaking radiators- Bi-folding doors would not open properlyThese are just some of the issues we have had and some are still ongoing after 18months. Not to mention the appalling standard of finishing especially on the woodwork and bannisters. Customer service are a waste of time but experts in everything. Their own technicians tell you what needs doing but the experts in customer service overrule them. They are a complete joke.If I could I would give them no stars.DO NOT BUY FROM AVANT!!!!!!!

John · 16 August 2021 · Avant Homes Midlands Swadlincote