Avant Homes Midlands reviews in Derby and Swadlincote

★★★★★ 5/5

Trustpilot

Great to be in Martin's Reach

From our initial visit to see the show homes, through discussions about reservation, fixtures and fittings, all the way to purchase and moving in day -- we received an excellent and personal service from Avant Homes.We purchased a new 3 bed semi-detached property on the Martin's Reach development in Wollaton, Nottingham; and have been delighted with (just about) everything since we moved in before Xmas 2019.As expected, there have been some minor snags, but these have been assessed, logged and resolved in a timely manner. Nothing has been too much bother to the Avant Homes team.Special thanks go out to Annabel, Luke and Nav -- who have all cared about us from our initial enquiry through to supporting us as residents of Badger Vale.We recommend Avant Homes to anybody looking to purchase a new build home from a professional and caring builder.

Rob · 24 March 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

Thank you Avant Homes for you expected misleadingl answer.

Thank you Avant Homes for you expected reply, for the record my solicitor was the one "YOUR" sales staff recommended with a £500.00 financial inducement. Your sales staff "DID NOT " tell me or "ANY" our buyer about the second management company, to this end you have breached two parts of CPR2015. The solicitor who "YOU" recommended "DID NOT" inform or others about your managing agents, who have said as a point of fact, they don't know if or when the residents would be able to take, again someone is not telling the truth. I am also aware of a resident who has a letter from you stating you cannot be responsible for the actions of your sales staff, can you explain this??? Can you explain, why one road one this development (Harpurs Brook/Little Stanion) remains a private road owned by your company and the people who lived their were not told?, or was this another "oversight" in your sales office. To cut to the chase, it is known that Advant directors are directors of Harpurs Brook, in other words, your directors are using us the residents, people who put the trust in your company (now seemingly misplaced) to purchase a home, we are now your directors pension pot. We are in a crisis at present, but when it has passed, the government will be able to divert its attention back to companies such as yours and bring in laws to stop you mis-selling, "FLEECE HOLD" Can you explain please why your recommended solicitor will now "NOT" deal with issues regard the purchase transactions at this development??? All I can say is BUYER BEWARE, check and double check with sales staff in the showhome and get "EVERYTHING" in writing........

Ray · 24 March 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Absolutely amazing team

Absolutely amazing team! Couldn’t be more thankful especially to Darren at Klyppr Village, he has made the whole process seamlessly and always tailored around us as customers, always very welcoming and are happy to help anyway they can. Can not wait to move on our new avant home, so thank you for everything!

Claire · 22 March 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Very happy in my new home

I would just like to express how delighted I am with my new build at carnethey heights in Penicuik and to joe sales advisor onsite there she showed great compassion was always very helpful and friendly every time we visited the site nothing was a chore for her when we went to choose our new kitchen and tiles as their is such a large choice and with her help it made it a bit easier also looking at the show homes gave us some ideas well the big day came exactly when they said it would be and arriving on site that day we were greeted with Shaun site manager who was so helpful and concerning making sure we new how everything worked as the equipment Is very modern also the first week of being here he he came to see if everything was okay which we could ask any thing we were not sure of also taking our rubbish away as we had to wait on the council delivering our bins also to thank the general workers on site are always their to listen if you have a problem that’s what happens when their is someone like shun and Mitch to run an excellent site last but not least susan Housing manager who plays a big part in many developments thank you

Mrs · 21 March 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Amanda Grant

Amanda Grant Newton Wood Guisborough Site Plot 67 Amanda has been a breath of fresh air at Avant & a familiar face at the marketing site!! Quite sad she’s moving on to Millbrook in Nunthorpe ☹️She has helped give us support through our journey of purchasing Plot 67 so far!! Which has not been the smoothest of rides!! My husband & I have both felt comfortable & welcomed to visit Amanda on many occasions for reassurance & advice!! She even let out Dalmatian Brutus visit too & gave him treats!! 😊 it’s the little extras like this that you appreciate esp in a stressful time!!! So thank you Amanda for our journey so far with Avant Homes!! I would also like to mention that Louise & Jennifer have been extremely helpful too at the Guisborough site!! Kind Regards Danielle Wheater- Rowe

Danielle · 20 March 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

We are delighted with our new home

We are delighted with our new home in Acomb, Northumberland. It took a while to achieve the purchase (8 months) due to delays in selling our previous home but the wait has been worth it. During this frustrating period the sales staff, Yvonne, Susan and Victoria were very supportive. We feel very comfortable in the house, the plot and in the village and don't look backwards despite spending 22 happy years in our previous home. A few minor faults were found when we moved in but were dealt with very quickly indeed by site manager Darren and help with removal of packaging - inevitable in a new house - was very welcome. However that speed in correcting these minor faults has slowed to a stop. The bi-fold doors - a major feature of the design - have scratches and we have been assured that they will be dealt with but, 3 months on, have not. However, the layout of the house, the space, the features and the extras all suit us really well.

Alan · 19 March 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Easy to Deal With

The process of purchasing a home through Avant at Danetre Place could not have been easier. Plenty of communication throughout the build including photos, and Natalie J in the sales office always keeps on top of any and all requests. Highly recommended!

Ben · 4 March 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Barley Gate Quarter site

Barley Gate Quarter site. First I would like to say the team at barley gate quarter team is outstanding,Peter and Dan on the build side and Fiona in sales all 3 of them went the extra mile to make our move and purchase as smooth as possible. I bought a semi detached town house which I am very please with. Very few faults had a sticky door handle that the site manager Dan got changed straight away and when we first moved in the bi fold doors had a scratch on the inside of one of the glass sections, which was replaced with in a week by Peter the then site supervisor.When we moved in,the house was spotless and they had left a skip out side for us to get rid of the cardboard boxes and rubbish we generated. We received weekly phone calls from the site manager asking if we we ok and if any faults had appeared.I was a bit apprehensive about buying a new build after all the horror story’s you see on the TV but I needed not to worry as it was a very pleasant experience.Tony & Christine Mclean

Anthony · 19 February 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avant Customer Care

I think many of the positive reviews are "manufactured". Several are posted on the same or near enough the same day with glowing praise which are meant to offset negative reviews and to increase the Trustscore which was in decline until recently.I hope Trustpilot are monitoring this to check the vailidity of some of the positive reports which I suspect are dubious.From my own experience Avant are the worst builder I have endured and the Customer Care Team are woeful at best and have no credibility with me. The site team say things will be done when faults are identified but the silence when complaints are registered is deafening and indifference is their methodologyA follow up to the message from Avant - 7 Feb 2020Avant replied to my critcisism by suggesting the problem was something to resolve with BT - except they did not set up the Internet technology at the build of the property. Apart from the fact that the Avant reply is dishonest it is not factual. I contacted John the site manager (enough said) ... (Peerfields Site; Chilton) when my Internet did not work (this was in late Sept / early Oct - he said (with a witness present) that the problem would be resolved and promised an electrician would call the same day. After nothing happened I contacted Customer Care who said they were in discussion with the Contract Electricians as to who was responsible but would reply to me asap. This is now going back 4 months + # I have not heard a word since excepting the reply below to my message on Trustpilot which possibly sums up their beliefs on after Care obligations. At the time of my original conversation the Customer care liaison said it was a significant problem and they did not wish to knock down walls to undertake a major rewiring exercise, Nor did I but the literature before I purchased said the wiring was state of the art and any problems would be rectified immediately.Nobody ever came back to me and the silence from the Site team was loud - I have absolutely no repect for the Site representatives whatsoever and the Customer Care team are simply misrepresenting facts if they suggest it should be my responsibility. The reality is the wiring was set up with no quality checks and it was installed by Electricians working on behalf of Avant and was of sub-standard quality. Using his tracking apparatus the BT engineer who called he said the fault was internal and the likelihood was the electricians had not used sufficient or adequate care and attention at the point of installation.The company (Avant) simply do not bother or ignore any after real sales representation which they suggest is of primary importance to them ... whatever they say I suggest you disregard any advice from Avant and seek remedies by legal methods A house purchase is a major investment ... possibly the most significant you will make in your life so my advice is do not buy from this Company ... you will regret it

Andrew · 7 February 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Home again to a freezing house

Home again to a freezing house. On and on it goes yet still Avant refuse to acknowledge an issue with our boiler. This house has caused nothing but stress and upset.

Niki · 18 December 2019 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Horrible Company

This company have possibly the worst Customer Care Dep't you can experience. Problems identified and notified yet they don't even respond and any after care experience following purchase is either negligible or non existent.Ignore all of the critical comments at your peril.

Andrew · 10 December 2019 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Peerfields Site

A follow up to a review put up recentlyI had a problem with my Internet & Phone line ... basically the cable was damaged and needs replacing but the wiring goes through a wall & ceiling to a mid point in the house so not a job to be undertaken lightly. Contacted Avant and they are not interested ... said they would contact the Electicians (sub-contractors) who installed the cable -obviously attempting to shift blame so they would not have to undertake any remedial work. Moved into the property less than a year ago so expected assistance but not remotely interested. Absolutely no progress and company haven't even offer the courtesy of a reply as a follow up. An absolute shambles of a company who should be struck off the Builders register. Everybody should be aware of what to expect from Avant - Avoid them completely

Andrew · 14 October 2019 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Don't buy from Avant

Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it

Andrew · 3 October 2019 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Klyppr Village Positive Feedback

After looking at all the reviews. It really is down to the individual teams that are involved in the process of the purchase, build and after sales product care. This combined effort has made our experience such a positive one.Nadia/Darren at Klyppr Village were honest and experienced in there forecast on completion and help in steering the sale.Wayne Schofield and his assistant Ollie have been pro-active in resolving issues, they have always been in good dialogue with timescales and snags which have been completed as promised.I appreciate not everyone is as lucky but thanks again to the team at Klyppr Village.

Ryan · 27 September 2019 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Rating only, no written review.

Matthew · 26 August 2019 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

Please do not buy a property from Avant…

Please do not buy a property from Avant Homes. Once these people have your money you wont hear from them. the after sales service is almost non existent. and if you want to see the the disgusting and extremely dangerous state the site is left in after the last house has been sold just come along to morisse fields Avant develoment in moulton northampton and see for yourself... UNBELIEVABLE.

Valerie · 22 August 2019 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

This company cares about money and nothing else.

UPDATED**Avant have removed other reviews from other buyers in the estate, so this score is not a fair representation of their actual trust pilot score, also quite obvious write their own positive reviews.**This companies ethics are horrendous. Do not complete your review until all work is completed if you are un lucky enough to buy with them. You will not get the work finished. I have been told that many lies my head is spinning. They have now sold half of my street to a housing association, while promising me this wasn’t going to happen. After everyone, from the site manager to the sales team lied to me about this when they couldn’t lie anymore I was just told “sorry you feel this way” and “Feel free to take legal action”. Be very very careful.

Andrew · 13 June 2019 · Avant Homes Midlands Swadlincote