Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 5/5

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We moved into our home at Carnethy…

We moved into our home at Carnethy Heights in July we love our new home!!! Can’t thank Jo and all the sales staff enough for the help and support we received moving into our new family home at such an uncertain time. Jo constantly kept us updated with the progress of house. Our moving date ended up being delayed nearly 4 month due to covid. Jo phoned us every week for those 4 months keeping us updated, showed empathy, and was reassuring and informative. From our first visit and even as I type this, Jo truly provided a 5 star service. We would also like to say a big thank you to all the trades. Very friendly always said hello and professional. Big thank you to Sean and Mitch too. Highly recommend Avant Homes.

Hayley · 11 August 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Be prepared to chase and fight constantly for things to be put right.

We have had nothing but problems from the first time we walked through the door. Up until that point we’d had a really good experience with the sales team at Babbington Quarter, Jenny is a credit to the company. The incorrect kitchen was fitted when we first viewed the property on our Demo day, out of the several checks Avant carry out before Demo day this was never picked up. The week that followed was honestly hell thanks to Avant. Poor communication, terrible service and we felt like they were somehow trying to make out we made an error when it was actually a member of their team. They eventually agreed to put the kitchen right after multiple upsetting conversations and lots of emotional distress for ourselves. We’re first time buyers and I can honestly say they ruined what should have been an exciting time. This was the first time we felt like we had to fight to get what was right and what we were paying for, there have been many more occasions like this since. We did feel reassured once it was agreed to be put right and we were compensated. However, despite the promise it would be put right, we’ve been in the house a year in October and there are still parts of the kitchen that are wrong, with no date provided of when they’ll be put right. This was only the start of our problems, our toilet fill valve broke last month which took 6 weeks to be fixed, 4 of those we spent with no usable upstairs toilet at all. Our water board estimated our toilet was loosing 3,600 litres of water a day for nearly two weeks before Avant agreed to get a plumber out to isolate it. We were told the delays were due to waiting on a part, on the day it was fixed the part ordered was the wrong size but the plumber went to screwfix to sort it on the day. That should not have taken six weeks for someone to do, particularly for a job that was a really easy fix. Our parking is shocking. It’s next to another plots parking and yet there are no boundary markings, despite the fact that all other plots on the main road have a gap filled with pebbles separating the parking spaces. We currently struggle to move our bins out from our garden as they won’t fit between our car and our neighbours. We only have small cars which will change later this year, this is only going to increase our problems. The shared drive has the smallest turning area meaning my partner in his slightly larger car cannot reverse onto our drive as the turning space is too small. We recently reported the fence we’re responsible for at the bottom of our shared road as it is leaning backwards into the trees behind. I was told by the contractor on the day that the concrete bases weren’t right and that the panels would be marked up to be replaced. Two days later I get an email from Avant saying the damage is due to weather and as such it isn’t covered under our warranty. The fence has been up 10 months and clearly was not fit for purpose if 10 months worth of weather can damage it so significantly. Today I found out several issues I reported two months ago were never logged, meaning two months down the line we’re no further forward to getting them resolved. I only know this because I asked for a full list of outstanding works to check everything was there. All in all these are only a few of the issues we’ve experienced with Avant: ruined turf, shared fences that aren’t fit for purpose, bathroom flooring that is water stained and has been laid onto debris, a warped bath panel that’s already been replaced once yet has bowed again, mould around the side of the bath, gaps in the bath seal/ grouting, a front door with a gap in the frame that you could see through, bi-fold doors that stick and have a faulty plastic edge that hangs off and an outside tap that didn’t work as the part under the sink had been fitted the wrong way round. There are honestly many more and most are still outstanding. Overall I could not be more upset and disappointed with Avant. To this point I truly feel we have been as reasonable and patient as we can be, we report our issues, wait a reasonable time, ask for an update and get told this will be chased. We then rarely get an update in a reasonable time and have to chase again and again. It feels like it's a full time job keeping on top of all the outstanding issues, and it's became clear after 10 months of hell and disappointment after disappointment, that if you don't do this, nothing will get put right. The impact this is having on mine and my partners lives/ health is devastating. It’s our first home and we’re having to fight repeatedly to get things put right. As much as I love the design of the house, I can honestly say it is not worth the stress Avant have caused.

Hannah · 10 August 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Excellent home buying experience with Avant

We reserved our house in July 19 and moved in July 20 it would have been sooner but Covid-19 got in the way which is probably the case for everything this year. They soon got back on it as soon as they could and got us the keys within a month which was brilliant. We have had a great experience with buying an Avant home. Steph was our brilliant sales advisor keeping us up to date with everything when it was happening always honest and open with us as well which made us feel at ease throughout the process. The home finishes are all top notch and when we were looking we hadn’t found anything close to the space and spec you get in an Avant home. Any snags that we have mentioned have been dealt with and booked in. Staff are all very helpful and approachable. Thank you Avant for making our first home a happy experience.

Abigail · 10 August 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Quick to take your money but then......

If I could give 0 stars I would. We reserved a plot a couple of months ago and paid the reservation fee to secure. However, when we visited the property which is still not quite finished internally, we were deeply concerned by the quality of the basic structure of the house as the brickwork is appauling and made us really question what the standard of internal work would therefore be like; particularly after we started to do our homework about Avant. We made the decision to withdraw from the process and were advised that we would receive £400 of our reservation money but this would be by cheque. This is despite taking the money from our account by card immediately when the reservation was agreed. I challenged this and advised the money would be paid directly into our bank account. 3 weeks and many email later, surprise surprise, the money had still not been refunded. If this is the level of customer service provided to people who come into contact with Avant all I can say is we have had a lucky escape. Needless to say we will be pursuing this matter more formally.EDIT- Barley Gate Development

Mr · 7 August 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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fantastic service

We have had a great experience with Avant homes. Hollie in particular at purbeck village has been fantastic, always prompt with replying to our emails and questions. She is always super helpful and friendly - we couldn't have asked for better service! Thank you!

Felicia · 5 August 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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This is the second review about buying…

This is the second review about buying a new home from Avant Homes. First review was all good, but after a delay with lockdown and after moving in last Friday 31st July, I thought I needed to share our experience.From start to finish, it has been a pleasure dealing with Avant Homes. We have bought a house on the Wynyard development and could not be any happier with the service we have received from Rebecca in sales and from Graham the site foreman. They have both made the move flawless and have delivered the wow factor. The two of them have made moving home less stressful and we would just like to thank them. If you are looking for a home, from our experience, Avant is where to go... quality, well built homes where nothing is too much trouble.Thanks for great service, we are enjoying setting up our new home.Tony & Angela ( delighted customers )

Tony · 3 August 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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I rang the Killingworth office last…

I rang the Killingworth office last week to obtain some information regarding affordable housing. and help to buy. The sales advisor was very friendly and approachable, knowledgeable and professional. Wonderful service.

Margaret · 3 August 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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A year on and still asking for Avant to…

A year on and still asking for Avant to put things right. This is my second review as I’m a year in now and the customer care is worsening! We still have the same snags waiting to be dealt with. The site manager, nice chap at Alfreton, Derbyshire tells us just to put one room right will take two weeks. There’s a lot more issues besides. We asked Avant to rehome us whilst this is being rectified due to the amount of time and work living in a dusty environment as my husband has sarcoidosis affecting his lungs and I have asthma. A year ago Tim Brickley their managing director said yes. Then He came back and said no. We now have Covid 19 and still Avant say no! What about customer safeguarding? I’ve asked their customer relations manager Mark Phelan to resolve the matter. I hope this doesn’t have to go to court.

Mandy · 30 July 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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I retired and bought a home from avant…

I retired and bought a home from avant in moulton northampton.. deeply disappointed.. avant has left this site in a disgusting state. We have no street lighting.we have no ground maintenance. On leaving the development we have to walk a very busy road with no pavement. The local council can't take on responsibility for this development because avant have not fulfilled their obligations . The children's playground is not maintained with bumpy hard ground cheap iquipment that is dangerous. A litter bin filled and overflowing with dog excrement that has been emptied twice in two years.. avant had the opportunity to pass on the maintenence contract to a reputable local contractor but instead have hired cowboy firms who travel four hours to reach northampton. Spend two hours cutting back three foot long grass with strimmer . The whole area is a disgrace.they take your money and run.. and they have the nerve to announce more than a billion pound profit... a have taken numerous photographs. And will be looking for the first newspaper that can print my story. Greedy horrible people. Don't buy from this company.V hillery. Plot nine.

Valerie · 29 July 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Stamp Duty stitch up!

Due to move into our dream home tomorrow but had the rug pulled out from under our feet! In order to secure our reservation Avant offered us £20k incentives, listed as £5k deposit contribution & £15k stamp duty paid. When the Chancellor announced the stamp duty holiday Avant took the view that they should benefit rather than us, the purchaser as the Chancellor intended. We decided we could not continue with the purchase of a house from a company who could treat us with such contempt. Would never look at an Avant home again.

Karen · 23 July 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Faultless experience

We received fantastic service from Avant Homes in Purbeck Village. Reservation and hole process went very smoothly for us. Big thank you to our sales advisors-Natalie, Christine, Holie, Amanda and to site manager Darren and his team! They all are absolutely amazing! We couldn’t be in better hands. Friendly, fast, professional and dealing with things straight away. Even few months after we moved in they are still taking a great care of us!

Jola · 21 July 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Stamp Duty Incentive Removal

We reserved our home before covid. We were really happy with the house and the plot. We eventually decided to reserve it over other similar properties as Avant offered a deposit incentive of 15k and processed this on their paperwork as stamp duty paid. A really great incentive to purchase from them over other developers. However after the Chancellor introduced SD holiday to benefit house purchaser, Avant have decided instead to pocket this money and feathered their own pockets.They have frustrated the reservation agreement of 20k of incentives and have left us and maybe many others to decide there are now better options and not to buy from a developer who would treat their customers this way.It seems that Avant maybe the only builder doing this practice with many others passing the SD benefit on in another way.Shoddy company.

Andrew · 20 July 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Not bought an Avant homes as I so…

Not bought an Avant home as I so rarely see any newbuilds I would happily live in.....until I saw pics of Woodland Walk, Huddersfield. They look superb and spacious. Lack of space being my chief bugbear about new builds in the UK. Looks like a homebuilder is finally thinking hard about the family. Look forward to seeing the finished product first hand...and who knows?

Paul · 18 July 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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The sales team were brilliant but…

The sales team at klypper village clipstone were brilliant but unfortunately that's where it stops , our " house " is terrible we have so many snags it's a joke some that we picked up at our home demonstration were not done even before we moved in , we are selling up already ( only been in 3 months ) as this no longer feels like a home and we don't want to endure weeks if not months of tradesmen coming in and out the house some people on this estate have been waiting over a year to get things sorted I keep getting the same response from customer service about the covid and people not wanting to in or not returning work blah blah blah but they have a full workforce on site cracking on with finishing other houses to sell

Steve · 8 July 2020 · Avant Homes Midlands Derby

★★★★★ 3/5

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Nice house bad customer service

Back in February this year I looked at purchasing an Avant home in Dunfermline (plot 21 Pitdinnie Grange)I have to say that I was most impressed with the house and decided to buy. As we lived in Cyprus and had a prospective buyer, we paid a £500 deposit. Avant and especially Pam the sales person were most helpful. I have to say that they offered us an incentive to use a solicitor Clarkboyle based in Glasgow who in my opinion were useless and the partners did not seem to communicate with each other (Sent missives to my Son instead of me, sent emails meant for me to someone unknown). I would never use them again.Because of the Coronavirus and the lockdown in Cyprus, my buyers pulled out and I had to cancel the purchase I claimed force majority as it was no fault of ours. avant still saw fit to take £100 from the deposit which,under the circumstances is very unfortunate.I now notice on their website that plot 21 is being re advertised for sale at an increased price of £12000 more than we were buying it for,very surprising as all tiles and kitchen was already chosen. It is disappointing that a company like Avant chooses to treat their customers like this. I loved the house.

Dave · 8 July 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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If I could give avant 0 star I would!

Just a whole bad experience in general with the whole company.

Rachael · 8 July 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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So far, so great…

We saw our future home during lockdown (April/May 2020) and didn’t expect to be able to do anything, let alone view or buy it. But Natalie and Avant have been fantastic whilst ensuring social distancing. Natalie J has been great, talking us through everything. We’ve just completed and we’re due to move in the next few weeks. I’ll update the review then :)

Colin · 5 July 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Avant homes at Barley Gate

We bought our new home from Avant Homes at Barley GateWe are very pleased with the site location and the standard of workmanship.The sales and site team are fantastic and have attended to any snags that we have.Especially Kevin and John of the site management team are worthy of our compliments as they have proved to be very reliable on providing us with local information on services and housing informationIan and Lwisa Dunbar plot 314

Ian · 4 July 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Buyer be very aware if you buy from Avant!

If you buy a home from Avant please make sure you ask about the whole development and get answers from them in writing. A number of us have purchased on phase 1, having been told that phase 2 was a similar Avant development to now find out it never was to be and is in fact to be a large social housing estate. Nothing against social housing but Avant tend to be higher end in terms of new house purchases and there are now a number of houses for sale on our estate and none selling. Do your homework with Avant as they are not always truthful with their answers sadly. Three other developers in the area have delivered on their development plans as per initial plan. I will never buy a new house again and definitely not from Avant which is very sad as their designs are great.

SC · 1 July 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Avant Homes - Knaresborough

A great smooth end to end experience and a fantastic home. Avant couldn't help us enough.

Andrew · 30 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Avant Homes collingsgate

From the first visit viewing the show homes and available plots the sales team were amazing. There is one lady on this site who needs great recognition and that is Steph. She has been amazing throughout our purchase and move. Then there is also Mel who was also there to help. I can not fault the sales team here at all. Due to covid19 it was a rush to get us completed but we got the keys just as lockdown was announced. Difficult times for everyone. As with every new home there will be snags and I am sure when they can enter our home all this will be done.Again if your looking for a new home Avant designs are in my eyes excellent. Sales Team excellent Steph and Mel.

Richard · 28 June 2020 · Avant Homes Midlands Derby

★★★★★ 4/5

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New home

We have just bought a new Avant home at Ten Locks Market Harborough. The sales advisor Amy was brilliant. She helped chase our buyers solicitors as our sale was taking a long time with no answers and kept us informed of the progress with weekly calls. Even though Covid halted proceedings suddenly, the transition to working from home was seem less and Amy’s service carried on. Although the house has some teething problems Avant are doing all they can to get things put right. We love our house and the spec is a lot higher than with other builders.

Mr · 28 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Avant Homes: Purbeck Village

Currently going through the process of buying my first Avant home. Even during these hard times the service has been amazing from Hollie, cannot wait to move into my new home! So much better than my experience with Barratt three years ago :-)

Charlie · 25 June 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant Home Wynyard

We are delighted with our new home. Avant have surpassed our expectations of buying a brand new home and indeed all of our reservations were unfounded. Their part-exchange process was very straightforward and fair. Matthew, their sales representative was very supportive, helpful and informative. The Customer Service and site staff have been excellent throughout. George, the Site Manager, is very attentive and reassuring and we are confident that once the snagging is complete we will have our perfect home. We are impressed with the build, design and the attention to detail and would highly recommend Avant Homes.

Alison · 11 June 2020 · Avant Homes Midlands Derby