Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 2/5

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Thank you Avant for your response

Thank you Avant for your response. Of course I am fully aware of H&S on building sites and I have absolutely not raised that as an issue. From your reply im assuming that you are not able to explain why your website indicates that 2 x2 bed properties were available when I was advised that there was only possibly 1 by sales staff. You are correct that 'hours' after my last review I received a call, yesterday, and I have accepted an appointment to view the available property tomorrow, Friday. I still feel that i have done more chasing than i should as a potential purchaser and i can advise that had i not received a call back yesterday I had made the decision not to further pursue a purchase on this development. I hope I love the property tomorrow and that progress can be made.

Lorraine · 24 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Thanks for your concern. It's not a complaint just a request to buildup the driveway before Christmas. Plot number 4.show home.browney lane.dh78ht.durham.Regards

We are happy with all the services being provided by Avant and all staff is good and cooperative. I have purchased a show home which absolutely ready but there is no driveway construct yet.I have been told that driveway will be completed till February 21.Don't you think it is too much time to build a driveway...

Khalil · 23 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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So following on from my last review

So following on from my last review: I arranged to go view for a second time and do some measuring. I was able to do this and to take pictures to show family. Sadly I was unable to get clarity on availability for the property i was interested in but i was shown the kitchen and interior doors already chosen. The staff were not able to show me the tiles fitted or the exterior door. I wasn't able to view the property, despite it apparently being 'ready to move in to' or even see where it was on the site ?. I was advised that this would need to be cleared with building manager, however that couldn't be done 'today' (last friday), I was advised no one would be there at the weekend so i was promised a call on Monday, (yesterday). Yesterday i went on the website and it was stating that 2 properties I was interested were available even though i had been told only 1 was 'possibly' available. I went on the online chat and they confirmed the website was up to date ? Online staff took my details and assured me I would get a call. I didn't and again no call today. So sadly it appears despite 2 viewings and a confirmation from me that I am definitely looking to make a purchase, as a potential buyer looking to spend up to £270k I am of little value. If there was a lack of new developments in the area I could possibly understand Avant's complacency, however new houses are going up left and right, so there is a fair bit of choice. It seems my initial optimism was misplaced.

Lorraine · 22 September 2020 · Avant Homes Midlands Derby

★★★★★ 3/5

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I am finally getting to view properties…

I am finally getting to view properties at the Sheltone Village site. I first approached the sales office here over a year ago, my details were taken and i heard nothing for about 2 months. I was then called by another rep, my details confirmed and then again nothing. Fast forward to last week, about 8-9 months after my first visit,I go back to sales office to arrange a viewing. This was arranged however I missed it but the rep called me the next day to follow up. I viewed 2 properties and my rep was as helpful as she could be. This is not a criticism of the rep herself because she was lovely, but she was clearly struggling to answer some of my questions and i got the feeling that she might not be kept up to speed with changes on the development. She was however very patient and not in any way pushy, which i very much appreciated. I struggled a bit with not being able to view the physical location of the unfinished properties I was interested in because I wanted to see where they would sit on the development. I understand there are H&S issues on a building site, however being a person who doesn't really 'get' plans and drawings, i prefer to see the location for real. I loved both properties I viewed and am now in the process of deciding and assessing the offers and deals available. If i ignore my earlier experience almost a year ago, I have been impressed. Hopefully that will continue if I find the right deal and go ahead with a purchase.

Lorraine · 18 September 2020 · Avant Homes Midlands Derby

★★★★★ 2/5

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Disappointing sales team

Disappointing sales team. After arranging to see the show home I fell in love with the design and was excited there was one becoming available over the next few months. I was told they would arrange a site visit but that was the last I heard about it with no replies to my emails. Because of my job I cannot talk on the phone during the day and the team seem unable to communicate via email. Eventually did arrange a site visit nd when I arrived they tried to show me the show home again! They only seemed keen to sell me their mortgage deals rather than a home. Unfortunately I had to walk away

Liz · 18 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant new home buy

We found the journey from initial steps of purchase to living in a our home very straightforward. Avant team seem really helpful and haven’t come across any issue that could not be easily resolved

John · 17 September 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Absolutely fabulous from start to…

Absolutely fabulous from start to finish - professional from day one , everyone from the sales team to the site manager etc - high end finish on everything they do - what a team !! Brilliant

Michael · 17 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant have given us our forever home

Avant have given us our forever home, its a modern high quality build with so much potential. We looked at a number of other house building sites but none of them matched the features offered as standard that Avant does. The process was smooth and well explained and all of the face to face interactions with the sales and site staff have been professional and friendly. Recommended!

Alan · 17 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant Queensbridge

we reserved our plot in may and I can honestly say we have had nothing but positives from Avant. They always keep you in the know and the communication with them has been great. I’ve loved every minute of watching just bricks turn in to our home. Also the specification with Avant is by far the best compared to others. We’re currently anticipating December for completion. All I can say is whoever you go with youll be making a snagging list, isn’t that just the norm with a new build? Any who, I can’t fault Avant at all.

Leonie · 16 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Pomegranate park.

Pomegranate park.When we decided to buy a new house from Avant I knew it was not going to be easy and that we would have defects, but the house looked amazing and the staff seemed professional. Well until llinos moved to a different site, then it was like a training camp, different staff none knowing what the other was doing; and our house did not have a second floor at this stage. We selected our extras 3 times with different staff, then being told by a different member of staff we could not have those combinations. We ended up having to choose again after work and in a rush, which is not ideal when spending so much money.We were not shown the house being built at the different stages, nor were we invited to see the house at first fix. Both of which we were told we could.Then we moved in, it was fantastic and the house we hoped for. Until we started with the defects list which started at 60 and grew to over 100, the highlights: a garden resembling a paddock, a leaking roof, the toilet being flushed with hot water, no gas safe certificate for 1.5 years (to rectify this we needed to have the main gas pipe in the house replaced, meaning we needed to move out), tiles needing to be cut out and replaced in the kitchen and hall as they protrude so much you could cut your toe, every piece of glass apart from 1 was scratched, wrong fridge freezer installed; you get the idea. Needless to say over 2.5 years on and we still have many outstanding defects and unless I chase weekly to get anything done nothing is progressed. Avant are unable to be proactive and when they do arrange trades to come to our property, it is quite often for the wrong thing or they do not know what they are meant to be doing at the property. The fixtures and fittings in many cases are cheap and start to look shabby after only a couple of years, unfortunately it seems it is a case of you don't get what you pay for.

Carl · 15 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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We absolutely love our new home

We absolutely love our new home. It's more than we hoped for. We were advised by others to expect snagging but not to let it spoil our experience as Avant were amazing at getting things fixed. Well we have been very lucky as we didn't find much snagging at all. The biggest thing was scratches on a window which I hadn't even noticed, but they're coming back to fix it. From customer service, to sales, to all the builders they are extremely helpful. They seem such a happy team and I love the banter the workmen have with each other. If Avant put themselves forward for an EFQM assessment, I'm sure they'd score high.

Maggie · 13 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Accommodating Professional at Greenhall Village

We went to Greenhall Village to view one of their homes. When we arrived there, we were treated very professionally by their sales agent (Jacqueline) who gave us access to the show home despite the fact that we did not have an appointment. During the tour, she was informative and accommodating. All our questions were adequately answered and the visit was very successful.

Samer · 9 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Posting on behalf of my Mum.

Posting on behalf of my Mum.My Mum phoned twice last week to ask about new properties being built.1st phone call - a woman took my Mum's details and said someone would phone her back. Heard nothing.2nd phone call next day - a different woman took my Mum's number and email address. She said she would get someone to phone and that she would send info by email. Heard nothing.Very unprofessional. Will my parents be buying a new property from them??? NEVER.

MR · 8 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Liz Sweeney

We went over to the Blantyre plot to view one of the houses. We didn't actually end up buying the house but I just wanted to write this review anyway to commend the excellent service provided by Liz Sweeney. Not only was she very willing to provide as much information about what they offer and answer any questions we had (and trust me we've dealt with places that were so reluctant to provide information), she was also so friendly and welcoming. She is truly an asset to Avant Homes!

Sabyj · 7 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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Underwhelmed - yes this review is about Avant! Please don’t delete.

Selling after 15 months, assisted move was a nightmare, New Homes Group are the most aggressive and stress inducing company I've ever dealt with. A host of issues, with the Avant house (some of which are unresolved, most I've fixed myself or contacted the suppliers directly) include wrong appliances, dodgy bathroom plumbing flooding the kitchen, cracked bifold glass, scratched windows, broken window handles, banister and stairs wobbly, bowed spare/bathroom wall, front door not closing or locking and the thumbturn grub screw keeps coming off, broken and leaking toilets, cracked patio and front slabs, poorly laid turf, 47 nail pops (short of the 50 required to have them repaired). Also had issues with noise emanating from 2 nearby properties. I've had enough.

Charlie · 5 September 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Our experience with Rebecca and the team.

Our experience with Rebecca, Colina, Mark, Shaun, Christine, Claire and the rest of the team at Avant Homes (Ellis Vale) was nothing short of outstanding! Our queries were adequately answered on time and they were very helpful with the part exchange, making the process as painless as possible. We were carried along all through the time with regular updates on the goings-on even during the lockdown. Every concern of ours have been satisfactorily resolved and we are totally delighted to have moved into our new home. Thank you for all your hard work and helping us realise our dream of moving into this very beautiful Rosebury by Avant Homes.

Ikenna · 5 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Customer Support - Joe

Joe was excellent tonight! He remained in the marketing suite answering questions, for a considerable amount of time after it was due to close and was extremely helpful. He was sincere and personable, endeavouring to assist me with all the queries I had.Thank you for the help.

Adam · 2 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

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We love our new house - thank you Avant

We have recently moved into our beautiful new home at High Royds Chevin Park and are delighted with it.Customer Service / Sales Advisers:Our Customer Advisers Jamie and Allison have been amazing throughout, always available to take our calls and bring any issues we have to the relevant teams within Avant in a timely manner and we feel that both Jamie and Allison really cared about us throughout our whole experience and we thank them so much for that. We are so happy to be in our new amazing home and will be very happy here.Problems with delays:We are putting this down as a separate topic as this is nothing to do with the Sales Team. We were not happy with the delays. When we first reserved the house we did this in October last year with being told completion would be July this year, however, within weeks of reserving the property we were then contacted to be told that then the property would be ready in February which we thought this seemed un-realistic at the time. Then it was delayed until March, then April and then May, then July again and then we were told it would be end of September or even October so we complained as this was getting to the point where we would have nowhere to live.Thankfully this was eventually pulled forward and completed end of August so we are happy with the outcome in the end. We appreciate the pandemic naturally caused delays after April but there were many delays made prior to the pandemic hitting the UK.Positives and on site building team:Since we have moved in, we have been very happy with how quickly the team on site are on hand to support us with any snagging issues and any other support we need which we are very thankful for.Thank you Avant. Katie and Richard.

Katie · 1 September 2020 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

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Overall good experience

We’ve recently moved into our new home and have been impressed by pre and post customer care. A special thanks to Natalie J who was there every step of the way with helpful updates, advice and expert knowledge. Even throughout lockdown when she kept in regular contact which we found reassuring. Like most, we’ve noted some snagging issues but Dave and Laura F have been responsive in facilitating repairs albeit with some still outstanding. An overall good experience so far but I reserve the right to update pending completion of all snagging. Claudia

Claudia · 28 August 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Flawless from Start to Finish

From start to finish the customer service and experience has been flawless from Avant. Even through the COVID situation we were kept at ease and continuously kept in the loop with the situation. We managed to compete as soon as the restrictions were lifted and have been over the moon with our house. Any very slight snags have been promptly rectified and to a very high standard. All the staff at Avant have been great both on the sales team and the building. Special mention for Andy Wray who is onsite and regularly checks in with us. Will and have recommended Avant already to family and friends. I suspect we will be here for a while but when it is time to move we will be looking for Avant developments first!.

Callum · 25 August 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Amazing Experience

Don’t even know where to start. From the very beginning, Avant Homes have been a pleasure to deal with. Even more so from the Site Manager Graeme and Building Manager John at Peerfields. Can not fault the service I have received or complain about the build of the home. Over the moon and anytime I need anything; they are always on hand for advice and guidance. Overall, I’m so happy with my new home and had a very positive experience. I have an an Instagram with my experience start to finish. @theyoungdenbury Thank you Avant Homes

Laura · 22 August 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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5 stars

We have been delighted with the quality of the build. We had a small snagging list the the onsite team went above and beyond attending to them and the customer service team have always responded very timely and have always been very helpful.

Andy · 17 August 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Useless

I'd like to be able to comment on the after sales service but unfortunately I didn't get that far.I made an appointment to view eventually (after at least 5 phone calls) only to find that 'Peter', their sales rep, couldn't be bothered to put in an appearance.If they can't be bothered turning up for a prospective customer I can only imagine what organising the snagging list would be like.

Mark · 17 August 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Buyers beware - Happy to take your money......

I am not normally one to leave negative feedback, however I feel strongly that buyers need to enter into any agreement with Avant with realistic expectations.In there marketing Avant claim that the homes are unlike any other and that they do not accept compromises. They also harp on about their Avant Gold Standard, which quite frankly is beyond a joke.We know for a fact that we are not alone in our views, as others have expressed the same. Ever since we exchanged contracts the experience has been worse than poor with little or no communication regarding progress updates. We were initially told a move in date, this was then delayed by over 6 months resulting in the loss of our buyer, Avant agreed to help by Part Exchanging our house, however their offer came in under the valuations given by there 3 assigned agents (Avant advertise 100% market value), the mortgage valuation on our new property also came in lower than the sale price. When we challenged Avant on this there response was "fine we'll cancel the sale then!"The final delays were due to our house not passing the Avant Gold Inspection. On moving in we discovered, damaged door handles, uneven plasterwork, defects to tiles, areas not painted and even missing insulation. In addition the external bricks on the garage were a different brick from half way up. It has taken 18 months to get 3/4 of the initial list done, with most repairs requiring multiple visits due to poor workmanship. The house has been re-plastered the finish was that poor. We have also had issues with the driveway, whenever you turn your wheels it pulls bits of tarmac up, this was challenged and replaced once and the fault has continued. The latest response that we have received from their CEO and MD is that they are not willing to address the issue, as they are satisfied that it is fit for purpose, when we challenged this they had a report done which they are not willing to share the findings of, although conversations that we have had with contractors would support our argument. This lack of Customer Care is something than runs right through the business, even down to the site management who has demonstrated clear examples of sexual discrimination towards females, and has a general attitude of talking down to people. His attitude is that he is not customer facing so doesn't care! Is he not aware that he is talking to customers on a daily basis!Anyway this is an overview of my own experience with Avant Homes and to go into too much detail would take too long!

Chris · 13 August 2020 · Avant Homes Midlands Derby